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Microsoft responds to 'Dot of Death' allegations photo

While this might just be one of those things that is getting blown out of proportion thanks to the fact that the previous model of the Xbox 360 crashed more often than a Kennedy on a bender, it has been reported that the new Xbox 360 "Slims" are getting a "Dot of Death" from overheating much as their predecessors did.

The new 360s cannot get a RRoD, of course, because they have no red lights and they have that handy shutdown feature, but that doesn't seem to be stopping them from crashing. Microsoft has responded to the issue with this quote:

"We couldn't be more proud of the consoles we are building now, as well as the new Xbox 360. This console is the culmination of years of continuous innovation in design, testing and learning. Today we are confident we are shipping a high quality product."

Uhhh, thanks for not responding to the issue at all. Glad you think you've been innovating and all that, but if these new 360s are going to pull the same sh*t the old ones did we're just going to have to keep buying them and playing your games like we did on those as well. That'll show you, Microsoft.

Microsoft Responds To 360 Red Dot Claims [NowGamer, via Ripten]








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89 comments | showing # 1 to 50
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Spaz's Avatar - Comment posted on 06/26/2010 19:05
Spaz
So just out of curiosity who said it is crashing? I'm pretty sure this 360 isn't out yet.

I actually think this is MS saying "we think your fucking nuts". OR "we don't give a fuck about your opinion". Lets hope its not the latter.
Kira Plaga's Avatar - Comment posted on 06/26/2010 19:06
Kira Plaga
This can't be true. It has only been a week. They can't be THIS fucking bad. They can't. It's not possible. I'm not convinced.

Seriously, this has to be bullshit, even with the new safety feature that is suppose to prevent overheating, its already breaking? IN JUST OVER A WEEK!?
Jackson Starburst's Avatar - Comment posted on 06/26/2010 19:11
Jackson Starburst
They wouldn't make the same mistake twice would they? especially if the mistake has cost them millions.
DreamingDarklyRobin's Avatar - Comment posted on 06/26/2010 19:11
DreamingDarklyRobin
The stores near me don't even sell them yet. What are these people doing, leaving them on all day and night?
Genebeef's Avatar - Comment posted on 06/26/2010 19:14
Genebeef
some people just try too hard or just have too much time on their hands. the one jpg with the red dot? the dot isn't even center on the power button - it's a bad shoop job
Volomon's Avatar - Comment posted on 06/26/2010 19:15
Volomon
They should just shell out a few million more dollars to cover the cost of a recall. Better than the hundreds of millions it cost them to cover that 3 year warranty.
Operative20's Avatar - Comment posted on 06/26/2010 19:21
Operative20
What DOT are they talking about?
Volomon's Avatar - Comment posted on 06/26/2010 19:22
Volomon
@hardock spiffy Guess you never heard of a BSOD? Microsoft good at software? LOL, that's the funniest thing I've heard in a while. The company that scales it's software by what they withhold from each edition? The company that can barely make it through a presentation without having some kind of failure. The company Bill Gates actually tries to space himself from by coming up with his own new company. The company that comes out with such shitty software that some often over look editions in order to get the next one that will actually work this time?

I'm sorry but this is ludicrous, they only make the best PC platform, because of the huge leg up and monopoly on the software.

It's easy to be the best when there is no competition. You must be on planet Microsoft because they are definitely one of the worse, this is the ONLY reason MAC is so successful because of Microsoft's failures at software. Look at Zune and look at Ipod, Ipod is clearly the superior software architecture.
Holesome's Avatar - Comment posted on 06/26/2010 19:23
Holesome
Maybe someone can post the reports on any 360s failures. I wouldn't put it past the extremists to work night and day to make the 360s fail just so they can toot their horns. This would be similar to scratching a DVD by harshly rotating the 360s with a DVD spinning and then blaming it on the console.
Syn's Avatar - Comment posted on 06/26/2010 19:23
Syn
This was actually the first concern that came to mind when I heard about the new 360s. I have no faith that MS can get the job done right the first time (or second or third apparently, for that matter), that's why I waited 2 years to buy one (and the fucker still RROD'd, so did the replacement, all within 2 months, lucky for me I only paid for one).
Holiday's Avatar - Comment posted on 06/26/2010 19:24
Holiday
I own both an Xbox 360 and a PS3 and not to sound all fanboyish but I've had 3 Xbox 360 go tits up on me and my original PS3 continues to work perfectly. You know it's a special kind of evil where you can dominate an industry and continually put out crappy products.
HaVoK308's Avatar - Comment posted on 06/26/2010 19:24
HaVoK308
Surprised Destructoid would post this. This has been floating around the web for weeks. Started on day one. You have no proof whatsoever and no confirmation exist except from anonymous users saying it has. Right now it is nothing more than a rumor (most likely started by some Fankid). I have seen one video that could be true. One. A reputable website such as Destructoid should not speculate truths this early. Its unprofessional.
rsquad's Avatar - Comment posted on 06/26/2010 19:24
rsquad
Well this is just hilarious
CapnCrunk's Avatar - Comment posted on 06/26/2010 19:26
CapnCrunk
Best Buy store warranties are the way to go if you're going to own a 360. $50 gets you two years of replacements. I've extended the warranty once and have replaced six 360s.
rsquad's Avatar - Comment posted on 06/26/2010 19:26
rsquad
@CapnCrunk

I can't believe what you guys put up with
Corduroy Turtle's Avatar - Comment posted on 06/26/2010 19:31
Corduroy Turtle
Meanwhile all the PS3 system failures get swept under the dug like they don't exist.

The Wii is the only totally reliable system of the bunch.
Daxelman's Avatar - Comment posted on 06/26/2010 19:31
Daxelman
@Volomon: You've never used a Zune, nor do you understand the Market saturation of the iPod.
seventhevening's Avatar - Comment posted on 06/26/2010 19:31
seventhevening
@Spaz
The people who are saying it is crashing are the people who bought them. These systems aren't about to be released, they've been out for a week now.

@HaVoK308
If Microsoft responded in any way to any kind of allegations, a reputable site should write an article about it. As you said, it's been floating for weeks, Destructoid only said something AFTER microsoft did, which makes it news worthy. This article even STARTS with a comment about how the truth of these crashes may be blown out of proportion. You might want to read the article more closely before you go off on "unprofessional" it is.
SurplusGamer's Avatar - Comment posted on 06/26/2010 19:32
SurplusGamer
It's hardly surprising that some of the new 360s have failed. Even if you go by the few hundred that were mailed out after the conference, statistically there are likely to be failures. That doesn't mean that it isn't a vast improvement now, but it's difficult to say either way because we are lacking vital data. Data, data, data.
SurplusGamer's Avatar - Comment posted on 06/26/2010 19:32
SurplusGamer
It's hardly surprising that some of the new 360s have failed. Even if you go by the few hundred that were mailed out after the conference, statistically there are likely to be failures. That doesn't mean that it isn't a vast improvement now, but it's difficult to say either way because we are lacking vital data. Data, data, data.
Spaz's Avatar - Comment posted on 06/26/2010 19:35
Spaz
@voloman: LOL apple good at making pc's.
ChillyBilly's Avatar - Comment posted on 06/26/2010 19:35
ChillyBilly
I've posted this once already on a blog here but i'll post it again since it's relevant to the story; I've been running my new slim for 8+ hours a day since the day I bought it and have had zero issues so far.

There will always be problems with electronics regardless of who the manufacturer is
Live by the Sword's Avatar - Comment posted on 06/26/2010 19:36
Live by the Sword
@hardcock
M$ makes more software. Not necessarily better. Most PS exclusives $#!t on xbox games, in both graphics and gameplay.
Spaz's Avatar - Comment posted on 06/26/2010 19:38
Spaz
@seventh: i haven't seen them in our wal-mart store and i don't keep track of every little thing MS does. So i didn't know.
seventhevening's Avatar - Comment posted on 06/26/2010 19:39
seventhevening
@Corduroy Turtle
That's because the PS3 failure rates are below the commonly accepted consumer hardware level. Which means under 10%. I believe the last figure I saw was between 7% and 10% for PS3. On the higher side, but still considered acceptable. The last 360 numbers were between 35% and 45%. Well outside the levels that are generally accepted. That's why PS3 fail rates are generally ignored.

Although you're right about one thing: Wii fail rates are under 5%. Nintendo makes bloody indestructible systems.

Granted, I've been lucky, my 360 has never failed, nor has my PS3. Then again, I treat my 360 as if it is made of glass and filled with the souls of the dead.
drzero3's Avatar - Comment posted on 06/26/2010 19:40
drzero3
Allegations!
CrocBox's Avatar - Comment posted on 06/26/2010 19:40
CrocBox
The Microsoft business plan strikes again!
llort het's Avatar - Comment posted on 06/26/2010 19:44
llort het
I've replaced my 360 slim twice!
For crying out cornflakes
flea friend's Avatar - Comment posted on 06/26/2010 19:46
flea friend
I'm certainly inclined to believe that the overheating issue hasn't been fully resolved, being on my 4th 360, but the story this post is linked to doesn't have any source for the claims against Microsoft.

To quote Jerry Seinfeld, "Who ARE these people!?"
CUDpwns's Avatar - Comment posted on 06/26/2010 19:53
CUDpwns
I've heard of the Yellow Light Of Death (YLOD) on PS3's, I'm assuming its not as common as the RROD but it's an issue I really haven't heard much about I first heard about it on eBay then looked it up but it's an issue nonetheless...isn't it? Or did the YLOD only affect the earlier models and not the slim ones?
Takeshi's Avatar - Comment posted on 06/26/2010 19:55
Takeshi
"Today we are confident we are shipping a high quality product."

TODAY? What about the people who bought a 360 three years ago? I hate those statements. "We used to sell crap. But now it's working great!"
Mushman's Avatar - Comment posted on 06/26/2010 20:06
Mushman
@epic-koryuken

'But still,PC is the dominant console

PLATFORM,dude, platform.
llort het's Avatar - Comment posted on 06/26/2010 20:12
llort het
Oh crap my third 360 slim just broke. When I send my 360 slim in for repair, they give me viva piñata for free. WHAT AM I GOING TO DO WITH ALL OF THESE COPIES OF VIVA PINATA!
30sec's Avatar - Comment posted on 06/26/2010 20:15
30sec
Shame XBL isn't an app, and is an infrastructure. Suck off the companies whose technology you can understand Spiffy.
seventhevening's Avatar - Comment posted on 06/26/2010 20:23
seventhevening
@epic-koryuken

That only affected older models and only lasted for a couple days before it was fixed. The only damage that was inflicted through that was software damage, which is fixed via a patch. It sucked, but it wasn't a massive hardware failure, and you didn't need to replace your system, rather just plug it into the internet. The literal worst case scenario with the internal clock failure was the loss of a few trophies. Even if your system was somehow actually messed up that bad from the clock error, then you're just incredibly unlucky and fall within that 6-10%. Remember, your personal console failures and bad luck do not override the statistical number of hardware failures. The Jasper 360's are fixed to avoid RROD, but still suffer from other hardware failures. I believe that unit's fail rate is closer to 20-25%, last I heard.

@CUDpwns
It is an issue, but the Yellow light of death is statistically infrequent and is considered at an acceptable level. The highest fail rate is the 60gig backwards compatible unit has a fail rate around 20% (which is unacceptable) because it has extra components in that contribute to overheating. You can literally cook an egg on it after running it for a few hours. The slim model PS3 has an incredibly low fail rate, around 5%. Of course, you could get unlucky and be in the 5%, but it's a rather safe gamble. You have about the same shot at buying a toaster and having it break down.
DinnertimeNinja's Avatar - Comment posted on 06/26/2010 20:32
DinnertimeNinja
@epic-koryuken,

"Jasper 360s are RROD Immune,jaspers are the newest non slim models . "


That is a complete lie. There are PLENTY of people who have still gotten the RRoD on the Jasper chipset 360s. Go do a goodle or youtube search for 5 seconds and you'll see. The RRoD rate is definitely reduced thanks to the smaller, cooler-running chipset, but the hardware is so faulty that this one change does not eliminate the chance of an RRoD.

Your single PS3 experience does not counter the fact that the overall 360 failure rate is somewhere around 5 to 10 TIMES that of the PS3 by all estimates, studies, and pollings.


This hardware crap is literally the ONLY thing that has prevented me from getting a 360 by this point. I had no reservations buying a used fatty PS3 off of ebay 6 months after launch for $350, but I just CAN'T bring myself to buy a new 360 for half that thanks to it's undebatable unreliability.

Makes me wonder how different the console war landscape would be without this nagging issue. How many of MS's total 360 sales are rebuys? Are repairs/refurbs factored in at all? Would the total system numbers be higher or lower if the failure rate wasn't as ridiculous as it is?
Electrium's Avatar - Comment posted on 06/26/2010 20:45
Electrium
lololol console wars...you people never change.
FrozenImplosion's Avatar - Comment posted on 06/26/2010 20:58
FrozenImplosion
"we're just going to have to keep buying them and playing your games like we did on those as well. That'll show you, Microsoft."
Hahaha love it :]
Monte's Avatar - Comment posted on 06/26/2010 21:05
Monte
@Electrium
right... i mean, console wars are SOOOO last year.
It's all about the movement control wars now
K1N3CT 1S TEH SUCK!!!!!!
CelicaCrazed's Avatar - Comment posted on 06/26/2010 21:11
CelicaCrazed
That's our Microsoft! *plays theme music & rolls credits*
jase52476's Avatar - Comment posted on 06/26/2010 21:13
jase52476
Well, at least the new 360s DoD in style.
Lil DangerouZ's Avatar - Comment posted on 06/26/2010 21:33
Lil DangerouZ
So basically they made it sound like that the game shutting down for overheating was a full blown system failure. Why are people trying to trick me?!
seventhevening's Avatar - Comment posted on 06/26/2010 21:34
seventhevening
@epic-koryuken
I hope you're not referring to me when talking about fanboys. I love my 360 and feel it's a good system, but from a hardware perspective it is a piece of shit. Fail rates are what they are, and just because you're fine with them, or you were lucky and havn't had a failure yet, doesn't mean that it isn't a major problem. I feel the 360 fail rates are unacceptable, but I still want to play Dead Rising and Deadly Premonition, so they got me by the balls.

I preferred the 360 over the PS3 early on because it was the only system with anything decent to play. But recently the PS3 has been rocking software wise, and dealing with the nearly constant returns of 360 hardware to the game store I worked at was a bit worrying. I'm about as console agnostic as you get.

Really, raising complaints against a piece of hardware that fails nearly half the time is something any logical, sane person would do.

Although, I realize that logic and sanity are rare traits among fanatical gamers.
Clarity's Avatar - Comment posted on 06/26/2010 21:39
Clarity
I have a hard time believing the occasional internet video and "reports" of the new 360s failing as much as their predecessors did. I haven't seen any really trustworthy sources talking about how their console is broken or any valid data since the thing's only been out for a week or two.

That being said, I highly doubt that the problem is completely fixed. Perhaps it's been knocked back to a ten to thirty percent failure rate, but it's hard for me to fathom that everything's working perfectly now.
norm9's Avatar - Comment posted on 06/26/2010 22:02
norm9
This new failure hasn't happened to me, so therefore it isn't true is merely a conspiracy thought up by ps3 fanboys.

Also, I don't have a slim.
Oishidesu's Avatar - Comment posted on 06/26/2010 22:14
Oishidesu
@norm9
Of course it hasn't happened to you. That's why the Xbox 360 failures rates are 35-40%, not 100%. Anyways, so what if it hasn't happened to you? RROD is still real, isn't it? By the way, your PS3 fanboy theory is stupid. That would be like saying Xbox 360 fanboys made up the YLOD just because I haven't gotten the YLOD on my PS3 yet.
Stinky's Avatar - Comment posted on 06/26/2010 22:15
Stinky
Well show us the reports of the 360 shutting down that aren't reposts of that same image.
VolksONER's Avatar - Comment posted on 06/26/2010 22:19
VolksONER
360 is shit hardware. I know cuz I have 2 and I've had so many repairs that Microsoft calls me just to see how they're doing. Like seventh said I chose xbox cuz at the time that's where the games were and the outrageous price of the ps3.
Oishidesu's Avatar - Comment posted on 06/26/2010 22:25
Oishidesu
@VolksONER
PS3 prices were outrageous?... Yet some people were dumb enough to buy Ipads, aka $500-$600 IPods with bigger screens... which I was dumb enough to buy.
KIHP's Avatar - Comment posted on 06/26/2010 22:30
KIHP
It's being overblown terribly and is actually fairlly isolated
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