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Microsoft refunds Xbox Live scam victim

9:00 AM on 01.08.2012 // Jim Sterling
  @JimSterling

It's easy to get swift compensation from Microsoft, should money be stolen from your Xbox Live account. All you have to do is make a public blog about it that gets reposted by nearly every single game coverage site on the Internet. As soon as you do that, Microsoft will sort you out. 

Susan Taylor, who blew the whistle on Microsoft's terrible customer service after losing $366.06 to an account hijacker, has finally had her account blocked and the money refunded. She received a phone call from Microsoft's Jonathan Michael, who is said to have "bent over backwards" to help her in the face of a PR shitstorm. 

Microsoft was able to transfer all the details from the stolen account to a new one, which isn't something other victims have been offered. In any case, Microsoft is clearly hoping for this to all go away, but Susan has no intention of remaining quiet.

"My story is over," she writes. "I have no reason to update this blog anymore, right? Well, not exactly. I want to continue this fight. I want to hear from everyone who has ever encountered terrible customer service from Microsoft in regards to their hacked Xbox Live accounts."

Interestingly, Taylor's story might not be quite over yet. Despite being refunded the full amount, a small update yesterday reveals that Microsoft took $81.08" back from her. We'll have to wait and see what's up with that one.




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Jim Sterling, Former Reviews Editor
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Destructoid reviews editor, responsible for running and maintaining the cutting edge videogame critique that people ignore because all they want to see are the scores at the end. Also a regular f... more   |   staff directory

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