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Microsoft offering on-site Xbox 360 repair at new stores photo

The very first Microsoft store opened today in Scottsdale, Arizona. I ran over to check it out and we'll have more on that a little later today, but there's one story that I'm sure will interest all of the 360 owners out there who have ever had an issue with console failure (i.e. most of us). MS is taking some of the hurt out of the repairs process by allowing for in-store repair service.

Microsoft stores will be equipped to handle some basic repair tasks. All you have to do is walk in the store with your console, drop it off at the Answers Desk and a Microsoft Store employee will then diagnose the issue that you're having. If it's something simple -- such as a faulty power supply causing the Red Ring of Death -- they'll rectify the situation immediately.

If it has to be shipped out, however, things are just about as awesome. Once the store has received your console, the main distribution center is notified and a replacement unit can be sent right away.

Yeah, it's only any good if there's a Microsoft Store in your area, but it's exactly the way this sort of thing should be handled. I really have to give them credit for this one. Come back a little later for a closer look at the Microsoft Store.


Continue: More Xbox 360 stories





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48 comments | showing # 1 to 48

brainderailment's Avatar - Comment posted on 10/22/2009 13:51
brainderailment
If they're sending replacements, why dont they just keep some on hand to trade off? How is that so difficult?
Harris Hatsworth's Avatar - Comment posted on 10/22/2009 13:55
Harris Hatsworth
@ brainderailment

And who says they don't? It's a god damn Microsoft store, they'll have Xboxes.
AWESOMEoppossum's Avatar - Comment posted on 10/22/2009 13:58
AWESOMEoppossum
Would be better if I didn't have to worry about it at all. And then since it happened to me once I wonder what my odds of getting rrod two times are. Is it like lightening strikes or is like winning a scratcher?
GamesAreArt's Avatar - Comment posted on 10/22/2009 13:58
GamesAreArt
Hope one of those pop up in colorado.
mrandydixon's Avatar - Comment posted on 10/22/2009 13:58
mrandydixon
@ brainderailment

Yeah! And they should hand out lollipops, too!
Rifter01's Avatar - Comment posted on 10/22/2009 14:00
Rifter01
I predicted this! Yay! Now, will Bulkmailer see this..?
brainderailment's Avatar - Comment posted on 10/22/2009 14:01
brainderailment
@Harris "If it has to be shipped out, however, things are just about as awesome. Once the store has received your console, the main distribution center is notified and a replacement unit can be sent right away."

That's who. Don't you people read? Also, they're not going to crack open a green box with controllers and headsets in them to replace yours. If you think that you're retarded.
CjnLion's Avatar - Comment posted on 10/22/2009 14:03
CjnLion
Uh, wow. Perfect timing. I was just about to ship out my RRoD 360 but I might drive up to Scottsdale instead.
Holyetheline's Avatar - Comment posted on 10/22/2009 14:06
Holyetheline
I hope one of those comes to Billings Montana someday soon.
GoldenGamerXero's Avatar - Comment posted on 10/22/2009 14:08
GoldenGamerXero
The red ring was all planned as a way to get more bussiness. Clever Microsoft very clever...

[And WTF is happening to the editor avatars! First a monocleless Jim now a hatless Conrad! When will it end! D=]
YONKE's Avatar - Comment posted on 10/22/2009 14:08
YONKE
hope they open one in San Diego......
infradead's Avatar - Comment posted on 10/22/2009 14:08
infradead
but if it wasn't for shipping my xbox in its coffin 3 times i would not know mcallen texas even existed :\
Shadowiii's Avatar - Comment posted on 10/22/2009 14:10
Shadowiii
They should keep some refurbished Xboxes in the back, since the things apparently break all the time.
Hope they still give the free 1 month live card "for your time." They should give free games to you for their break-prone system.
Carlton Banks's Avatar - Comment posted on 10/22/2009 14:16
Carlton Banks
They should just apologize and give you a PS3.
Draxxlith's Avatar - Comment posted on 10/22/2009 14:16
Draxxlith
@BrainDerailment
This is called Rapid Exchange. At Geek Squad, we do this all the time for Xboxes under Best Buy Warranties, as well as iPhones and a select few other products, the idea is that it will be checked at the distribution center quickly to guarantee that nothing intentional has been done (i.e. opneing it up, etc).

This is definitely a boon to those who live close, especially if they do while you wait repairs (which I doubt, but even a couple days would be great). I just wonder if they'll do out of warranty work, and what they'd charge (probably a lot). Speaking as someone who fixed his own out of warranty RRoD, it was cheap, but if they make it a good deal, I'd do it with them in the future instead, for some sort of warranty on the fix.
Steel Squirrel's Avatar - Comment posted on 10/22/2009 14:18
Steel Squirrel
Haha... I like it when Microsoft puts themselves out on a limb and really tries to rectify the RROD problem and people still have complaints about them doing even MORE.
jawshoeuh's Avatar - Comment posted on 10/22/2009 14:18
jawshoeuh
awww that's awful sweet of em! now when we gonna get one o them MS stores in Texas, partner? yeeehaw!
Dangsterr's Avatar - Comment posted on 10/22/2009 14:24
Dangsterr
This seems like a cool idea, since you don't have to wait a damn month to get your console..


Oh, too bad I live in mexico, we'll NEVER get a ms store...

But what's the point of an ms store....?
Zarathustra's Avatar - Comment posted on 10/22/2009 14:25
Zarathustra
Is there a list somewhere of future MS store locations?
Black Nexus's Avatar - Comment posted on 10/22/2009 14:31
Black Nexus
@steel squirrel
That's probably because this problem shouldn't exist anymore.

Anyway this is a good idea its just a shame MS stores are so few and far between.
Crunshii's Avatar - Comment posted on 10/22/2009 14:35
Crunshii
The best explanation in this blog came from what Carlton Banks said.
VampireChrist's Avatar - Comment posted on 10/22/2009 14:42
VampireChrist
gosh i love az
TheJesusNinja26's Avatar - Comment posted on 10/22/2009 15:03
TheJesusNinja26
Nice! A short 15 minute drive from Gilbert to Scottsdale...done. Maybe I won't sell of my 360 for fear of RROD'ing again.

Finally AZ can have something of some importance in the gaming world!
nowherekid03's Avatar - Comment posted on 10/22/2009 15:04
nowherekid03
@Draxxlith
dont call it rapid exchange. I waited a month to get my xbox 360 back. My friend who had the same problem is now going on week 3. During the time I was without my xbox i went back to my pc and i dont think im going back to the console.
Harris Hatsworth's Avatar - Comment posted on 10/22/2009 15:09
Harris Hatsworth
@ brainderailment

I wanted to ask why stupid people are incapable of thinking for themselves but then realsied that if you could understand the concept of a STORE you wouldn't be so stupid. Do you really need it explicitly stated in the article that a Microsoft store would sell Microsoft products? Then again, they might get confused and just load up on PS3s or something, I seem to be giving too much credit to people right now.
Tarvu's Avatar - Comment posted on 10/22/2009 15:23
Tarvu
Seems blocking third party memory may have been their low point of their year.
mackie junior's Avatar - Comment posted on 10/22/2009 15:30
mackie junior
This is a big step in the right direction and it's kind of funny but disappointing to see so many people still QQing about it.
manasteel88's Avatar - Comment posted on 10/22/2009 15:30
manasteel88
@Dangsterr

I got my 360 back in less than 2 weeks. maybe you gave yours back during their busy season.
RBinator's Avatar - Comment posted on 10/22/2009 15:37
RBinator
I have a feeling it'll be a while before such a store shows up anywhere close to where I live. I have a feeling that my current 360 will die out on me before the 720 or whatever comes out. I don't want to get another replacement.
FinalDragoon's Avatar - Comment posted on 10/22/2009 15:49
FinalDragoon
@TheJesusNinja26

You mean besides having 1 of only 15 GameWorks in the entire country?
TheJesusNinja26's Avatar - Comment posted on 10/22/2009 15:58
TheJesusNinja26
We have Dave n Busters and Jillian's too. Those are only for beer nights though.
Chack's Avatar - Comment posted on 10/22/2009 16:02
Chack
Of course the rest of the world could still be screwed up with failed consoles, thanks Microsoft.
matrixdude171's Avatar - Comment posted on 10/22/2009 16:10
matrixdude171
They are really pushing for those stores.
waxximis's Avatar - Comment posted on 10/22/2009 16:18
waxximis
yay, its open today, im going to go over there tonight and check it out!
Electro Lemon's Avatar - Comment posted on 10/22/2009 17:11
Electro Lemon
Plano, Plano, Plano, Plano, Plano, Plano, Plano, Plano, Plano, Plano.
Nubc4kes's Avatar - Comment posted on 10/22/2009 17:50
Nubc4kes
@electro lemon

I have a weird feeling that of all the places in the DFW area, Plano probably ranks kinda low on the "where to place a MS Store" scale.

Not that I hate Plano (well I do a little), but I have a feeling they're going to put first couple in one of the 8 gajillion malls.
Cowboy TTop's Avatar - Comment posted on 10/22/2009 18:18
Cowboy TTop
Nice one, MS. If they can get a few of these globally, well all be happy.
rsquad's Avatar - Comment posted on 10/22/2009 19:45
rsquad
"Answer's Desk?" Wait, wait...you mean "Genius Bar" right? Right?

Nice to see Microsoft not totally ripping an idea off of anyone else, especially when it comes to their little retail store. Oh, wait...I just puked, hold on.
RenagadePanda's Avatar - Comment posted on 10/22/2009 20:03
RenagadePanda
Finally...something in Scottsdale that doesn't suck horribly. I might have to venture into that forbidden territory now.
Steel Brotha's Avatar - Comment posted on 10/22/2009 21:02
Steel Brotha
how much will this cost?
matty125's Avatar - Comment posted on 10/22/2009 21:46
matty125
Do they repair Japanese Xbox 360s? Or from any other region?
Zaro27's Avatar - Comment posted on 10/23/2009 00:57
Zaro27
C'mon MS...Huntsville, AL has more PHDs than any other city in the nation! Build a damn store near me, ok? Please?
Sexualchocolate's Avatar - Comment posted on 10/23/2009 04:01
Sexualchocolate
They're not going to be giving you a 360 at the shop, because it's not a NEW E74-rather-than-RRoD version you're getting! When you send them back your RRoD they send you out another RRoD prone refurb. - again, again, again, again.

Don't know why you guys do it to yourself.

What with all the sick exclusives, free, comparable online service, yada yada yada yada, blu-ray included, not an expensive extra etc etc, just sell that 360 and buy a PS3. You don't have to worry about shit like sending it back and getting it repaired and shit. Sure there's the 1 in 1000 that fails, but from experience, Sony are very good about it and generally fix it for free. But the fact that it's so unlikely to happen to you makes it a non-issue.
Icarus-Rising's Avatar - Comment posted on 10/23/2009 12:35
Icarus-Rising
Why don't they just send replacements when YOU send your RROD? I had to send mine back a second time and got the same one back AGAIN. I STILL have my 2X-RROD January 06 model. I want one with HDMI and the better chipset.


Next time it inevitably dies, I better get a replacement.
Sexualchocolate's Avatar - Comment posted on 10/23/2009 17:45
Sexualchocolate
next time it inevitably die.







Get a ps3!
TheRealist871's Avatar - Comment posted on 10/25/2009 18:13
TheRealist871
Microsoft is the only company in this generation that has had a significant amount of system failures to ever warrant a walk-in Xbox 360 repair shop.
repairtech99's Avatar - Comment posted on 11/05/2009 17:28
repairtech99
Yes Microsoft will fix your box free if its under warranty.
And it may last 3 months , so now if you pay them they will
fix it right ?? ya right , if they knew how to fix them
they wouldn't have had to spend a 1,000,000,000 $ for 2nd and
3rd reworks. save your money .40% of all 360 will not last, their not
durable. Trust me , the solder under under the G.P.U . is bad .
you can get some mileage out of them but you need special clamp/support
for the G.P.U. and the C.P.U .After the chip have been re-flowed
and the clamps put on you should get 9-12 months maybe more.

I repair 3-4 a day

Rob
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