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Microsoft helps out gamer that lost his one of a kind 360 to their repair center photo

As you all may remember, a gamer by the name of Nathaniel had suffered the Red Rings of Death on his one of a kind Xbox 360. He sent his 360 in to get repaired trying to make sure that Microsoft would take extra care with his system that was adorned with signatures and drawings from industry people. The Repair Center fixed the 360 but cleaned off all of the writing on the system.

Shortly after Hawty McBloggy told the story, Bungie stepped in and showered Nathaniel with a ton of Halo swag. Most people figured this would be the end of the story but it looks like Microsoft actually stepped in and made it up to Nathaniel. Microsoft sent Nathaniel a box full of awesome things. He got an Xbox 360 signed by the original RT signers, new artwork by Luke McKay, signatures from the Xbox 360 team and signatures from Bungie. The faceplate was also signed by a few others including Bill Gates himself. The package also contained:

  • Devil May Cry 4
  • Lost Odyssey
  • Rainbow Six Vegas 2
  • Gears of War
  • Kingdom Under Fire: Circle of Doom
  • 2 ‘What’s Your Gamerscore?’ Bumperstickers
  • Xbox 360 CD Wallet
  • Signed picture of Bill Gates

A sign picture of Bill Gates?! Lucky! Anyway, this story is now over for Nathaniel. He has a final message thanking everyone and hoping this leads to some changes. You can read about it over at Hawty's blog.

This and that story of the Xbox 360 thief that was on Digg this past week just goes to show the power of the Internet. Also, you just got to love the "Microsoft: PLEASE DO NOT WASH" message on the Xbox 360.

LAUNCH GALLERY (2 IMAGES)
Photo Photo









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Hamza Aziz, Destructoid's Community Director, has been here since day one. He was born when a tiger coughed up a hairball into a pool of ooze. He was one of the original Teenage Mutant Ninja Turtles before budget cuts. Hamza works as a previews editor and manages a team in San Francisco. To date he has given away tens of thousands of dollars in prizes to readers. What a dick. Actually, Hamza is as kind as he is hairy. Likes Super Mario RPG, Halo, iPhone, Videogame cover bands, Super Nintendo Meet the rest of the team



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55 comments | showing # 1 to 50
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next 50 comments

Justin Villasenor's Avatar - Comment posted on 03/25/2008 23:19
Justin Villasenor
Lol at the autographed picture of Bill Gates.
B-Radicate's Avatar - Comment posted on 03/25/2008 23:24
B-Radicate
Although he had to go through the torment of it all to begin with... that IS one hell of a sweet 360. And a nice package of games/swag to boot. Good for him.
Sadie G's Avatar - Comment posted on 03/25/2008 23:24
Sadie G
hopefully he never has to send it in again :P
boylie's Avatar - Comment posted on 03/25/2008 23:24
boylie
I am imagining a glamour shot of Bill Gates, wearing a feather boa, fists under his chin, with a ton of vasoline on the lens. It's pretty much the most glorious thing I've ever imagined. EVER.
HarassmentPanda's Avatar - Comment posted on 03/25/2008 23:27
HarassmentPanda
Wow, between Bungie and Microsoft, this kid has nothing to be upset about anymore!
Wedge's Avatar - Comment posted on 03/25/2008 23:30
Wedge
As expected. They wouldn't let that kind of bad press run free, when it could easily be turned into a big positive.

It will just be EPIC lulz if that 360 RRODs.
Sharpless's Avatar - Comment posted on 03/25/2008 23:34
Sharpless
LOL @ Frank O'Connor writing "wash me" on it. That's pretty sweet of them, though. I have to chuckle at the Bill Gates signature, though. To eBay!
Morrius's Avatar - Comment posted on 03/25/2008 23:37
Morrius
Bill, you saucepot.
TheToiletDuck's Avatar - Comment posted on 03/25/2008 23:42
TheToiletDuck
I wish bad things would happen to me. :(
TrailerParkJesus's Avatar - Comment posted on 03/25/2008 23:42
TrailerParkJesus
This is not fair. I want freebies :(
Cheeburga's Avatar - Comment posted on 03/25/2008 23:44
Cheeburga
I read this story. That's really a great thing to do, and the fucker at microsoft who wiped it clean should die.
Wedge's Avatar - Comment posted on 03/25/2008 23:46
Wedge
Also MC looks like he's gonna rape that supple young Cortana-boy body.
Unicorn's Avatar - Comment posted on 03/25/2008 23:48
Unicorn
wow. that's amazing.


i'm glad there is hope in this god-forsaken world.
KaL YoshiKa's Avatar - Comment posted on 03/25/2008 23:56
KaL YoshiKa
Let's hope he learns his lesson and doesn't use his sentimental 360..again.
free touch's Avatar - Comment posted on 03/25/2008 23:58
free touch
hmm. awesome!

Most of you didn't know, but, I was going to make him a custom faceplate for free, after i read the story. We had some communications, and he took me up on the offer... but I haven't heard from him since.

I'm still willing to do it, he just needs to contact me.
Gamechamp's Avatar - Comment posted on 03/26/2008 00:03
Gamechamp
The moment this hits eBay, it'll be at the million dollar mark in minutes.
Spectrum's Avatar - Comment posted on 03/26/2008 00:09
Spectrum
I'm glad that dude didn't get screwed over, it's pretty awesome Microsoft and Bungie set him up like that.

Oh, and a signed picture of Bill Gates? Can we say dreamboat?
Namelessted's Avatar - Comment posted on 03/26/2008 00:12
Namelessted
Wow, that is really cool. I mean, somebody fucked up big time at the Microsoft support center, but somebody else did the right thing over there and got the person what they deserve. Talk about an amazing story.

I mean, this guy worked hard to get all those signatures and then he lost it all because his 360 broke. But, now he has an even better 360 and got an awesome package of free games to go with it. I wish I were him.

Also just to point out, what are the chances that Sony would do the same thing if something similar happened involving a PS3?
Detry's Avatar - Comment posted on 03/26/2008 00:12
Detry
I have to admit, I sent a few angry emails to a few addy's at MSoft gained through matlockery when I first saw this.

Gawd bless teh innernet.
vexed alex's Avatar - Comment posted on 03/26/2008 00:12
vexed alex
Oh, Sadie. You 360 troll, you.

Also, fuck Microsoft.

:P
elpoopacabra's Avatar - Comment posted on 03/26/2008 00:12
elpoopacabra
man.... kinda makes me want to get fucked over by Microsoft if this is the eventual reward
DanMazkin's Avatar - Comment posted on 03/26/2008 00:16
DanMazkin
Hold on, so they didn't re-sign his xbox, they gave him a brand new xbox 360 as well as having it signed by everyone???

damn.
the GAMEGOBLIN's Avatar - Comment posted on 03/26/2008 00:18
the GAMEGOBLIN
Good one on Microsoft!
Samit Sarkar's Avatar - Comment posted on 03/26/2008 00:19
Samit Sarkar
LOL @ “SHARPIE INK = FAIL”

Seriously, though, that’s a great story. And I really like Nathaniel’s statement — that while all the stuff is awesome, his ultimate goal is for MS to make changes in their customer service so nothing like this ever happens again.
diversionmary's Avatar - Comment posted on 03/26/2008 00:47
diversionmary
Now the good karma thing to do would be to auction it all off for PA's Child's Play charity.

http://www.childsplaycharity.org/
Just sayin'
Magesx's Avatar - Comment posted on 03/26/2008 00:48
Magesx
Ted, that would never happen because black sharpie clearly does not show up on a black PS3.

Like, duh.
MechaMonkey's Avatar - Comment posted on 03/26/2008 00:52
MechaMonkey
I always liked that Gates fellow. He's a good man I say, a good man.
Paul Soth's Avatar - Comment posted on 03/26/2008 01:08
Paul Soth
CUSTOMER FUCKING SERVICE!

Speaking of service, if you're getting an autographed photo of Gates, it just has to be:

JonDarkwood's Avatar - Comment posted on 03/26/2008 01:39
JonDarkwood
It's really great that the gaming industry isn't made up of completely high and mighty stuck up punks like Hollywood is. :)
JonDarkwood's Avatar - Comment posted on 03/26/2008 01:39
JonDarkwood
It's really great that the gaming industry isn't made up of completely high and mighty stuck up punks like Hollywood is. :)
Sharpless's Avatar - Comment posted on 03/26/2008 01:57
Sharpless
@Wedge
Shit. That Cortana really does look like a naked boy.

*dies inside*
atheistium's Avatar - Comment posted on 03/26/2008 01:58
atheistium
Wonder if he laminated the BG pic and faps to it. I would taco kiss it everyday.
Jim Sterling's Avatar - Comment posted on 03/26/2008 03:34
Jim Sterling
He's quickly gone from an object of pity to an object of disgusted envy. I preferred him when he'd lost one-in-a-kind artwork.
Justice's Avatar - Comment posted on 03/26/2008 04:18
Justice
That picture is disturbing.
BlackSunEmpire's Avatar - Comment posted on 03/26/2008 04:25
BlackSunEmpire
So he gets signed pic, but no date. Stop holding out Gates you prude!

Dinner and a movie at least (then we'll see where it goes)
mistic's Avatar - Comment posted on 03/26/2008 04:39
mistic
First I pitied him, now I'm jealous :-)
VTSvsAlucard's Avatar - Comment posted on 03/26/2008 06:19
VTSvsAlucard
Someone has probably mentioned this already in one of the other posts, but like others have said, at first I felt bad, and was like wtf? MS? BUt then I realized, that for a TINY price compared to his one of a kind covers, he could have went out and bought another case just to send in with his xbox, and completely prevent this from arising. While it's great and all that MS and Bungie are helping him out, it is really a lot his fault too for not taking precautions.
Boggs's Avatar - Comment posted on 03/26/2008 06:44
Boggs
First they wipe out this guy's awesome one of a kind custom artwork, and THEN they send him a signed pic of bill gates?!

FFS Microsoft, hasn't this guy suffered enought?!? Leave him alone!

But seriously, am I the only one who's starting to find these reactions ridiculous? This whole thing has become a PR circus, it's like Microsoft went "WTF? Bungie will not steal PR time from us, send out more shit! And make it better than the shit they sent!"
BlackSheep's Avatar - Comment posted on 03/26/2008 07:09
BlackSheep
does anyone else find bill gates signature to look...

...childish?

really, someone needs to teach him how to make a cursive G
Aaron Mxy Yost's Avatar - Comment posted on 03/26/2008 07:10
Aaron Mxy Yost
Very cool to hear, good for him.
Demtor's Avatar - Comment posted on 03/26/2008 07:13
Demtor
Ya know, that makes sense to me. Microsoft and Bungie wipe their butts with 100 dolla bills ya'll. The least they can do is share the love when they mess up some. Good for them... but I'm still not buying an XBox360, lol.
Holyetheline's Avatar - Comment posted on 03/26/2008 08:41
Holyetheline
@Paul Soth

Was Bill Gates on acid in those pictures or something? creepy. lol
Churchhills Dog's Avatar - Comment posted on 03/26/2008 10:19
Churchhills Dog
meanwhile, my optical drive which has been failing for several months is going to cost me $100 to mail in and get repaired since the warranty expired in December.
Bob Muir's Avatar - Comment posted on 03/26/2008 10:22
Bob Muir
It's amazing that Microsoft went through all this effort to fix it for him. Good to hear a happy ending for once.
bam2003's Avatar - Comment posted on 03/26/2008 10:32
bam2003
bill gates has the cursive writing of a 5th grader
Hitogoroshi's Avatar - Comment posted on 03/26/2008 10:41
Hitogoroshi
Damn that is pretty freakin awesome.
i8pp's Avatar - Comment posted on 03/26/2008 12:23
i8pp
Yes, a picture of Bill Gates just like I always wanted.
that1guy's Avatar - Comment posted on 03/26/2008 13:29
that1guy
I'm really having a hard time believing that some tard actually wiped it off. Was there a pic of the returned 360 posted? I sent my 360 in for repair (same reason) and they sent me a new system. It even said that in the packing slip. IMHO I think someone at the repair center ninja'd the damn thing. But the kid came out way ahead.
Sam Spectre's Avatar - Comment posted on 03/26/2008 14:02
Sam Spectre
lol @ sharpie ink = fail
elpoopacabra's Avatar - Comment posted on 03/26/2008 14:13
elpoopacabra
@ that1guy

apparently there are pictures of the returned xbox on the initial post with some barely visible sharpie smudges on it

he also claimed it has the same serial number
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