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Microsoft faces lawsuit over Microsoft Points currency photo

Microsoft's digital moon money is the subject of a new lawsuit from Philadelphia attorney Samuel Lassoff. Lassoff's class action suit alleges that Microsoft ripped him off when they charged him real money for rainbow dollars, and that he was charged for purchases he did not complete due to faulty downloads.

The attorney believes that Microsoft "engaged in a scheme to unjustly enrich itself through their fraudulent handling" of his Xbox Live account. He also claims that he is but one of "hundreds" of customers to be stung by Microsoft's willingness to charge for services not rendered. 

Microsoft's strawberry sugar coins is stupid, but I can't quite understand what's happening here. As far as I'm aware, if you buy a product from Xbox Live and the download fails, your account can always redownload it at a later date. Unless Lassoff's account is locking him out of games he purchased, of course, then he has something to complain about. Don't think I ever heard of that happening, though. 

If we could sue Microsoft just for having a crap currency system, however, you can count me in.

Microsoft Points Draw Class Action Suit [InformationWeek]








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43 comments | showing # 1 to 43
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Chris Carter's Avatar - Comment posted on 01/26/2010 09:44
Chris Carter
It's not the points I care about, it's when games are bullshit amounts like "850 MS points", so you have to buy a gamerpic or forfeit your cash.

Sony and Nintendo do the same thing. I think I have like 50 MS points, .50c on my Sony Wallet, and 50 Nintendo points left.
PieInTheSky's Avatar - Comment posted on 01/26/2010 09:44
PieInTheSky
Ha Ha as Jim said you can just redownload it. Whats he gonna say in court? "I purchased a game and it didn't download so i'm sueing" Bullshit What is with these american attorneys not that I have against americans or attorneys.
Kimochi Sama's Avatar - Comment posted on 01/26/2010 09:52
Kimochi Sama
Add microsoft points then get the error message "item not available for your current location" when trying to buy some virtual stuff at the marketplace. this can happen to anyone living in a country different than the one registered in the XBL account billing profile (which can't be changed)
SnatchTease's Avatar - Comment posted on 01/26/2010 09:53
SnatchTease
Sounds like the idiot turned off his Xbox in the middle of a download, hopped in the car, and drove to his lawyers office. I will say this though, why the flying fuck can we not download the Games-On-Demand with our magic microsoft beans (w/ the exception of some original xbox titles)?!
Xonticus's Avatar - Comment posted on 01/26/2010 09:54
Xonticus
I didn't read the InformationWeek source, but I can only imagine that there is much more to this case than simply being ripped off once. We'll see what happens, I guess.
mizzougrad01's Avatar - Comment posted on 01/26/2010 09:55
mizzougrad01
I was just on xbl yesterday I was going to buy some ms points to pick up some indie games, and I saw they changed their purchase structure. At least here in the USA. Now you can only by ms points here in increments of:

500 MSpoints...$6.25
1000 MSpoints...$12.50
2000 MSpoints...$25.00
5000 MSpoints...$62.50

Is this new, or did I miss something? Seriously, who is so rich and wasteful enough to buy MS points 5000 at a time? Im thinking this might be a sign of something bigger coming via digital distribution.

Also Dead rising is now available via Games on Demand for a whopping $19.99 If you're going to buy this game... do yourself a favor and buy the capcom 3 game bundle thats available for the same price.
mizzougrad01's Avatar - Comment posted on 01/26/2010 09:57
mizzougrad01
btw, I was typing that while my boss was standing over me asking for his tps report, so please mind the typos.
Darkside2984's Avatar - Comment posted on 01/26/2010 09:59
Darkside2984
Before everyone jumps on the "haha stupid guy you should download again, lol" bandwagon think about which side of this case you want to be on. The attorney in the case paid for a service that was not rendered in a timely fashion. Microsoft has engineered a way to essentially 'hide the buck' with the point system they have in place now. It is somehow easier for people to spend 1000 points and much harder to say, I really could use that add-on pack but $20 is a bit steep for four more maps just so I can keep playing the fracking game I originally purchased to play online. I would like to see an end to hiding the buck practices by Microsoft and I am fairly certain the company knew this day would come. There was an interview in Game Informer or one of those rags where just such a question was posed. Anyway I digress, (hopefully) goodbye to the point system and hello to the good 'ol dollar/pound/euro/yen/peso sign!
Chronic Logic's Avatar - Comment posted on 01/26/2010 10:00
Chronic Logic
Why do arcades make you trade in money for tokens instead of using real money to play the arcade machines or other games? The world may never know.
Xzyliac's Avatar - Comment posted on 01/26/2010 10:03
Xzyliac


^^^Strawberry sugar coins^^^

@Mizzougrad01
Yeah that's new although I think it includes taxes whereas before it just gave you a price and taxes were factored afterwards. Digital taxes. Never thought I'd see the day.

Another day another stupid lawsuit. Good luck with that guy. Suing Microsoft for something so stupid. Have no shame or are you just rich and bored?
Shadowiii's Avatar - Comment posted on 01/26/2010 10:10
Shadowiii
*insert a "microsoft points suck use real money!" complaint here*

Seriously though, I bought 500 the other day because I really needed a Rock Band 2 song, and I still can't believe how stupid they are for not using direct translations. Just make 100 points = $1. That will fix everything.
Holyetheline's Avatar - Comment posted on 01/26/2010 10:12
Holyetheline
lollin@lawsuit
CALkulon's Avatar - Comment posted on 01/26/2010 10:12
CALkulon
@Magnalon:

Slight difference in that anything above £5 on PSN is taken out as is, i.e. £5 is the minimum 'wallet' increase. Probably something more to do with transaction costs in that case.
RenegadePanda's Avatar - Comment posted on 01/26/2010 10:40
RenegadePanda
Are people really this stupid?

Wait...nevermind.

If you don't get the conversion rate, you're an idiot. If downloads don't complete, either redownload them or call Microsoft if there's a problem. Somehow I doubt this guy bothered to call MS to get this fixed.
Chuzzle's Avatar - Comment posted on 01/26/2010 10:46
Chuzzle
@Magnalon, CALkulon

If you preload your wallet or use PSN cards, then yes. I make all my purchases direct, so I only pay exactly what I'm charged, with no spare change lying about on the account.
Rammstein's Avatar - Comment posted on 01/26/2010 11:01
Rammstein
In before multiple-page post.

Seriously though, I still 'lol' at Microsoft Points trolls. Because apparently people are stupid and can't tell that $1 is 80mspoints. MATH IS HARD!

I am seriously at a loss as to how these currencytards get to these retarded numbers in their points balance. I've had and used my 360's Marketplace since it launched FIVE YEARS AGO and have never had leftover points. My balance currently stands at $3 and I'm waiting for something good to use it. When I *do* use it, I'm not going to have a random number left. Where is all this oddly-priced DLC I keep hearing about?! Last I checked EVERYTHING on the XBLM was priced in multiples of 80.

Sorry to rant, I'm just past the point where cutesy names for MSP isn't funny anymore. Its just sad that gamers can't do math so they need simplification.

Oh and inb4Xbot. If Sony had similar, I would defend it as well.
Electrium's Avatar - Comment posted on 01/26/2010 11:06
Electrium
@ Xzyliac - lmao, I'm going to call Microsoft Points "Monedas" from now on.
Chuzzle's Avatar - Comment posted on 01/26/2010 11:14
Chuzzle
@Chronic,

Easier to bank at the end of the night when all the cash is already up front at the token exchange in bill form. Then it's just a matter of emptying and replenishing the tokens.
PreacherMan89's Avatar - Comment posted on 01/26/2010 11:16
PreacherMan89
I think it's confusing to have a point system where a random number of points equal a dollar, not to mention how weird it is to new buyers. Or maybe they want it to be confusing so you don't really get the sense of how much money you are actually spending when you purchase stuff from XBL...
TwinDad's Avatar - Comment posted on 01/26/2010 11:17
TwinDad
@CALkulon

Adding funds to the Wallet is $5 minimum, however you can proceed with checkout and purchase directly a $.99 Avatar without having to add funds.

I like points, there is always a sale. I have to wait for the bi-annual PSN sale to get a discount.
Icehearted's Avatar - Comment posted on 01/26/2010 11:21
Icehearted
I'd rather just pay for what I want and be done with it than have to buy more points than I need and end up with extra point that I never wanted to pay for in the first place. Amazon's good like that, but this MS points system is a rip on customers, and any sheeple that tell you otherwise either have more money than sense, or really really like being hosed.
Mr Andy Dixon's Avatar - Comment posted on 01/26/2010 11:39
Mr Andy Dixon
@mizzougrad01

It's been that way for a while now, but you can still buy them in 400 point increments if you get them from any retailer (Amazon, etc.).

And as much as it pains me to say it, Xzyliac is incorrect. They still charge you tax on top of those amounts! They just realized that if they sell people 100 points more per package, it leaves the consumer with even MORE leftover points than they had before!

I stopped buying these directly from Microsoft just for this reason. Almost all games (which is all I buy) run you either 400, 800 or 1200 points, and I refuse to have anything leftover afterwards. I just wait for Amazon to have one of their crazy "free money" deals and stock up then.
Redlogic's Avatar - Comment posted on 01/26/2010 11:46
Redlogic
to the people above defending this practice....read the article. the lawsuit mentions the fact that MS was knowingly misleading its customers w/ the points system. Its like a carnival, I want to go on a ride that costs 3 tix but they only sell tix in a 5 pack so I go on the ride, now I'm left with 2 tix and what does that get me?? nothing, If i could buy one ticket all the problems would be solved!! Same thing applies here, I want something that costs 160 points but I have to buy 200 points!?! Great, now I'm left with 40 points that I don't even want. And don't tell me it'll be cheaper on my next purchase, that's just dumb. He paid for these points but got nothing out of it. No service rendered. Its beyond his downloading problem which was mentioned first.
Xzyliac's Avatar - Comment posted on 01/26/2010 11:46
Xzyliac
@mrandydixon
THEY DO!?! DUDE!

That's why I buy my points at 7-11.
Chris Carter's Avatar - Comment posted on 01/26/2010 11:51
Chris Carter
@Chuzzle
I can't prevent getting redemption cards as gifts, otherwise that would be sweet.
Chuzzle's Avatar - Comment posted on 01/26/2010 11:54
Chuzzle
@Magnalon,

True, I hear ya there.
Malfegor's Avatar - Comment posted on 01/26/2010 12:08
Malfegor
@Rammstein: "Last I checked EVERYTHING on the XBLM was priced in multiples of 80. "

You might need to check again.
Here, have a random example of Themes costing 50 and 250 points, which last time I checked are not multiples of 80.

http://marketplace.xbox.com/de-DE/games/media/66acd000-77fe-1000-9115-d8024d5307e8/?of=5

As far as i remember those are not the only examples either, just the first ones i found.
SetoChaos's Avatar - Comment posted on 01/26/2010 12:14
SetoChaos
Well, yes you can download things again but I'm not sure that this is entirely what they are trying to say here. Perhaps the word download is the wrong word to use. I once entered a valid code for a 48 hour Xbox Live trial which said it worked but didn't, I didn't get a second of gold. So it is possible that this person means that the transaction didn't go through.
Mr Andy Dixon's Avatar - Comment posted on 01/26/2010 12:21
Mr Andy Dixon
Malfegor: "Here, have a random example of Themes costing 50 and 250 points, which last time I checked are not multiples of 80"

+1 for comedy!
Rammstein's Avatar - Comment posted on 01/26/2010 12:35
Rammstein
@Malfegor: Sorry, I had no idea such a thing existed. It seems I have been lucky(?) enough that all my purchases have been in multiples of 80. And I've purchased many-a-thing on the Marketplace. Themes, Gamerpics, Avatar items(don't judge me, I have disposable income) and Indie Games as low as 80MSP. I've yet to see anything placed at 50 or 150 or anything that's not x80, the only exception being the actual raw points purchase cost itself(500, 1000, etc).

And don't confuse acceptance with blind loyalty. The Microsoft Points system may not be the best(paying exact amounts is, imo) but its the ONLY way to purchase content on the XBox Live Marketplace. If Sony or Nintendo had a similar points/money system(and they do, sort of, Sony's is just optional and Nintendo's is closest to a 1:1 ratio) I would begrudgingly accept it and move on. What am I going to do, NOT buy content because of some arbitrary morality bullshit? Lol, Sorry if I am a student of the STFUAJPG school of thought.

Not aimed at anyone specifically, just a general rant.
DaedHead8's Avatar - Comment posted on 01/26/2010 13:12
DaedHead8
@Rammstein

I've had 35 points just sitting on my account since April 1st 2009 when bethesda put all of their Oblivion DLC on sale for half off (except horse armor, which was double in price). I bought all the DLC, including one item whose price ended in 5. I've yet to find another item on the XBL marketplace that ends in 5. Which totally sucks. Sure I'm only losing like 40 cents here, but still, if enough people just give 40 cents to microsoft without getting anything back, thats a lot of bank that MS made without having to do anything.
Dimnos's Avatar - Comment posted on 01/26/2010 14:13
Dimnos
If you havnt heard of download that dont complete then you are either deaf or dumb. PLENTY of people have issues with downloads not working all the time. When I bought Castle Crashers the download wouldnt work for two or three days. The first two map packs for CoD:WaW took me a week to download. By the time I got the last one my friends had played it so much they were bored with it. Finally my box quit downloading shit all together. When I was unable to download the last dashboard update and could no longer play on xbox live I had had enough.
Mr Andy Dixon's Avatar - Comment posted on 01/26/2010 14:47
Mr Andy Dixon
@Dimnos

Hmm. I'm going to go out on a limb here and say that the problem was either a) your network connection or b) your Xbox. Sure, Xbox Live goes down occasionally, but never for two or three days (and certainly not a week) at a time. Either way, your problems and the lawsuit guy's problems seem to be completely unrelated.
Knight Templar's Avatar - Comment posted on 01/26/2010 15:16
Knight Templar
I get locked out from playing things I've downloaded all the time. But thats DLC for Dragon Age and Oblivion, which is more likely to be the buggy games fault rather than Lives.
smurfee mcgee's Avatar - Comment posted on 01/26/2010 15:45
smurfee mcgee
Xzyliac, I pay tax on everything, digital or otherwise. It sucks.

Anyway, I have had one thing not downlload for me. It's a tv show. The 240 MS points were taken from my account, but it will not d/l. I've tried everything I could think of and everything they reccommend, but it won't d/l. It just gives me a message "Can't download." So I don't think it's completely unheard of. Also, they won't give me my damn points back. No refund policy.
jazzpanda's Avatar - Comment posted on 01/26/2010 15:55
jazzpanda
I can't believe some people here are calling the guy an idiot etc..
first- he's a lawyer. If he didn't have a case and research, he wouldn't be doing this.
second- MS points suck. I hate having to buy more points than i need or want. They dictate the amounts and rip us off. Would you buy anything at retail and pay %20 extra because the shop wants you to put in extra credit for next time?
No.
So why not support every damn action and movement against it?????????? It all helps, even just in the public perception.

Knight Templar- and in any retail situation that would still warrant a refund..

after writing this post i realised- This is one of the biggest unspoken arguments against digital dist. In DD we give them total control to charge and dictate to us whatever they want, come up with silly banana point schemes and not have to deal with as many pesky refunds over faults which would have been common if it was retail. etc etc (basically they stop having to deal with and respect the customer, who used to be 'always right')
ScottyG's Avatar - Comment posted on 01/26/2010 19:29
ScottyG
If we could sue Microsoft just for having a crap currency system, however, you can count me in.

Oh, if only...
Wraggles's Avatar - Comment posted on 01/26/2010 20:51
Wraggles
eh well the entire 80 points = 1 buck might work there in the US, but zomg it shifts here in Aus. Firstly they are apparently supposed to retail 1500 cards at 25 bucks, but they don't I've yet to see one for less than 30. So that's what, 50 points per buck. Which compared to america;

30AUD, is right now about 26 USD, at 80 points a buck you guys'd get just over 2000 points for the same value.

So effectively Australia get stupid markup on MS points, unless of course you wanna buy em with a credit card at 33 bucks for 2000, which is 60.60 points per dollar. So yeah the math might be neat for you guys in America, but it's screwy here.
Kalmah's Avatar - Comment posted on 01/26/2010 21:24
Kalmah
He's an attorney, he's low on cases and has to find something to sue and bitch about. He was probably going through the newspaper to find something to sue one day when his son asked him for real money to purchase fake money, so he plotted a bullshit excuse about his download shitting on him just so he can get right back to business.
Johnny Justice's Avatar - Comment posted on 01/27/2010 03:55
Johnny Justice
@Magnalon On PSN, when you add something to your cart and have insufficient funds in your wallet, you have the option to add the exact number needed to make the difference.

For example: If you go to buy something for $9.99 but only have 50c in your wallet, the PS store will let you add $8.49.
MesonW's Avatar - Comment posted on 01/27/2010 08:52
MesonW
Firstly, this guy's an arse.
Secondly, what's wrong with points? At least that way, you can end up with discounts in two ways: in MS currency when a game drops in MSP price, and in real currency when you can snap up points card at cheaper than the going rate.

And the reason there's no common $1=100MSP tally is because MS want to be able to control prices across countries separately. Believe it or not, the US isn't the ony country who buys these :P
zajacxxx's Avatar - Comment posted on 02/08/2010 18:23
zajacxxx
i found really microsoft points shop!
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