In other words, they know the "f"ed up, but they are still working on getting it right.

Well they should just keep making sure.

What they need to do is a "Buy one Xbox 360, get one free" deal. That way when the first one craps out you've no need to send away for a replacement.

Agreed, that last sentence makes me fear all MS products.

also, some customers??? HAHAHAHAHA

Now, I'm not an angry person by any means. You'll never see me freak out on somebody even if they desperately deserve it. BUT FUCK MICROSOFT.
There. Angriest thing you'll see me do. Not even ten hours ago, my roommate finally got a XBLA points card for his system with the express intent of dl-ing Ikaruga. And just as I was going online to get my shmup-y goodness on, RROD.
SO, my roomie immediately calls them up to get this "extended warranty" activated, he is told it doesn't apply to him. He bought the system off of somebody else. Not the original owner, so it costs him a cool hundred dollars to repair.
Way to stand behind your defective product, Microsoft.
How're your PS3's working guys? My next console will not be a 360, and my tax refund is coming soon.

Was thinking the same thing Haxan. My brother picked up a PS3 over the holiday. As much as i've liked my 360 it's complete bullshit that they expect people to pay to repair a product that was shipped with faulty hardware. I figure maybe I should just go pre-order a copy of MGS3 and check out the Metal Gear Online Beta... Hell might just play GTA4 on the PS3. Was leaning toward the 360 because I really enjoy the achievement/gamerscore system but fuck it man.

hahahahaha this is pure win

Some say that the faiulure rate has dropped with the new ones to 3%. I think that the number is "low" because it hasnt been in the market for long enough.

I don't need to be reminded of Microsofts ignorance with constant updates on nothing.

Seriously Microsoft. Fix of GTFO. If I want to hear someone whine, i'll go to 4chan.

I hear alot about the RROD's, but I had the Unreadable Disc error (i.e. the disc spinning motor crapped out). That's in no way covered at all under that extended warranty.

I went with buying a used one from some well-to-do and responsible young executive bachelor type who never played it anyway. Very good condition. All peripherals. Not registered w/ MS yet... Practically new!

For 150 bucks. Fine with me. If this one cranks it to 13, though, I think I'll send it in and eat the $100. I'd go PS3, but I like me 360 friends too much. Probably getting one anyway when MGS4 comes out...

"Customers should be confident that we are applying the same focus and commitment to quality in our hardware as we are to our software and services"

So... the red ring of death is merely the blue screen of death reborn. It all makes sense now.

[Irish accent]: “I’ll believe ya when me shit turns purple and smells like rainbow sherbet!”

The percentage of 360 owners who have had RRODs has got to be near the 40% range.

Complete BS on the hardware part, and Sony is catching up fast on the software aspect. Get your shit together MS.

"Customers should be confident that we are applying the same focus and commitment to quality in our hardware as we are to our software and services"

If I were a 360 owner that sentence would scare the shit out of me. 1 word...Vista. A software product that while might appeal to some, its the bane of many people and IT guys I know. From what they say "it looks pretty, but runs like shit." Shit I even thought of getting a Mac if it didn't turn me into a condecending asshole.

I know its to late now, and I'm not sure if Microsoft could have seen this RROD issue coming before the console was released, but to me the smart thing to do instead of the 3 year warranty thing, was to fix the issue immeadiatly. Recall and replace all older versions and only sell the new fixed ones. This console battle could have been completly different if they didn't have this issue.

Microsoft lie all the time and so do other big companies with a large monopoly.

The fact is Microsoft is that your hardware is flimsy. While the Xbox 360 is a fantastic machine, it is unreliable and crumbles to pieces like a dried up cookie.

I have witnessed two RRoD's at friends houses and to date, every single person I know has had the Red Ring of Death, apart from myself and two others (this is out of 20 people mind you).

I do believe that Microsoft is trying to fix the problem but so far we are all walking in the valley of the shadow of death with our 360's.

I love my Xbox 360 but once I get the RRoD I don't think I am going to touch it, I can only hope I have one of these magical 'good' 360's that Microsoft are talking about whereby they never get the RRoD or suffer from any other defect.

One can only dream.... -_-

My Australian launch 360 is still going strong.

I'm kinda hoping it red rings soon so it's still inside warranty :(

Also "with all the grace of a testicle", wat.

Once they fix this nonsense, I might buy one - and I know at least 5 people who feel the same as me. It's a shame. For those who that their bad craftmanship isn't hindering their sales, I don't think that's the case. I think there are many folks like me who are waiting for them to get it right.

In the meantime, if Sony drops their price and stops this multiple sku nonsense I may buy one of those instead. I'm still on the fence so it's their move. In the meantime, I'm happy with my Wii and my PC, so take your time guys.

Well I'm glad some people are realizing that having a PS3 over an Xbox isn't only about games, but pure principle. Simply, it works. Not only does it work but Sony actively strives to improve. My PS3 is currently out of warranty and I can honestly say I'm not worried in the least bit.

Also I don't think Xbox is no longer a % of failure but an eventual failure of the entire generation of Xboxs. So basically 100% (eventually). Seriously.

Fucking dammit. I really, really hate Microsoft's arrogance. They have to, have to, HAVE TO know that they have what is probably close to a 50% hardware failure rate. I mean, seriously, every two out of three 360 owners I've met have had hardware problems, some more than once. Ask Nick Chester. Ask Brian Crecente. The 360 is shitty, shitty hardware.

Dammit, why do they have to have the best games and the best online service? *pouts* This is maddening. I'm afraid of buying a 360, and that's just not right.

Right no problems. After my 360 red ringed they were kind enough to send me refurbished replacement that red ringed itself only 5 minutes after being out of the box. When i dropped off the second xbox at the courier there was 3 other people there doing the same thing, this on a typical tuesday morning in a small city. The second refurb they sent me sounds like a fucking airplane engine and makes grinding and grunting noises worthy of a cheap porn flick. To top it off some of my arcade titles mysteriously turned back into demos which is a whole other issue that people have been experiencing that microsoft wants to ignore.

I'm going to be on my second pretty soon.

Microsoft, you make me want to strangle you sometimes.

yha right, I just got my 360 back 3 weeks ago and it went into the RROD again on Monday for the third time and they claim to be improving on there hardware. Really now. How and What have they done to improve it? If it is improved then why has my machine gone dead again? Come on Microsoft Tell me! Either way its on ebay for sale as an As IS Sale. It was either that or the trash compactor. In my world 3 strikes and your out.

While people with rrod's will be more likely to post here, exaggerating the numbers, it is also possible the rrod rate is higher than the officially accepted numbers. For one thing, hardcore gamers are more likely to bump into the issue because they are passing more time playing, also reducing the overall rrod rate because not all people play as much as them, maybe if people did so, the rrod rate would be (a number right out me ass) 80%..

"Customers should be confident that we are applying the same focus and commitment to quality in our hardware as we are to our software and services."

That explains why some game freeze my xbox :P

By the way, why do people keep pointing to Sony as "The company that can make a good console..OURS aren't breaking!".

The PSX and PS2 were such horrible designs they had class action law suits filed against them. Most people went through 4-5 Playstations in both generations. Microsoft might have shitty quality consoles, but Sony is hardly the bastion of reliability.

I went through 2 PS1's and 2 PS2's. My first PS1 was a near-launch model that lasted a good amount of time. One day, it just froze everytime a game would load. Found out one of my siblings dropped it...don't even ask why. Went out and bought my second one, and it has been working since.

With my PS2, the first one was a used one...Gamestop had a deal to get a used system with two new games, or something like that. Bought it several months after launch. The system was a failure the minute I hooked it up...it would play DVD discs, but not CD discs. Or was it vice-versa? Anyway, brought it back, they had no more used ones, so I got a new one (that was back when I knew one of the guys that worked there, so he was cool with me). Been working since (knock on wood).

So, that being said, technically my Sony systems have been defect free. I mean, first PS1 was dropped, first PS2 was used and almost immediately returned. Same with my Nintendo systems...NES still works (with a few minor repairs to the 72-pin connector), my brother has my working SNES, GameCube works, and Wii works. So, I'm comfortable buying from these two companies.

Microsoft? I'll pass for now. Too many stories about 360's red-ringing and the original crapping out. I've known people who had problems with both consoles multiple times, but the same people never had many problems with their other consoles.

And no, I'm not a fanboy. If a console has good games, I'm there. I would just like to keep my consoles longer than 6 months-1 year before it needs to be repaired...preferably never having to get it repaired.