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Launch day Xbox 360s no longer under three-year warranty coverage photo

An anonymous e-mail hit the tips line earlier today and after placing a call with Microsoft’s technical support, we can confirm that starting February 2, all launch day Xbox 360s will no longer be covered by Microsoft’s three-year extended warranty. The warranty should have technically ended at the end of September last year, as I was told by the technical support agent.

If you’re unfortunate enough to own a launch version of the Xbox 360 and need to send it in for repairs after February 2, you’ll have two options available to you. You can either call Xbox’s support line and get the unit fixed for $119, or you can just go to Xbox’s online support page and get the unit fixed for $99, saving yourself $20.

It looks like Microsoft is attempting to cut the amount of calls they get by giving customers a “discount” by having them go through the online page. You pretty much have today and tomorrow to claim your launch Xbox 360 broken due to the Red Rings of Death to avoid paying the fee.

While we’re on the subject, how many Xbox 360s have you all gone through? I’ve gone through two so far. My first Xbox 360 (that I got shortly before Halo 3 was released) audio output died. 


Continue: More Xbox 360 stories





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105 comments | showing # 1 to 50

MrSadistic's Avatar
MrSadistic at 01/31/2009 16:01
aw poor bear
EternalDeathSlayer's Avatar
EternalDeathSlayer at 01/31/2009 16:04
I'm on console number 4.
Y0j1mb0's Avatar
Y0j1mb0 at 01/31/2009 16:04
ZOINKS!!


Also I've been through five.FIVE.
Crunshii's Avatar
Crunshii at 01/31/2009 16:06
bear-rape... or more like raped-bear.
Guagloves's Avatar
Guagloves at 01/31/2009 16:07
I am on my 3rd console. I think.
Tubatic's Avatar
Tubatic at 01/31/2009 16:11
I'm on number 2!
John B's Avatar
John B at 01/31/2009 16:12
First console, but I only bought it a few months ago and it's the new, lower-wattage design.

I have a policy that if the cost of repairing or upgrading is 40% or more of the cost of buying a new unit, it's better in the long run to just buy the new unit. Considering that a new Xbox 360 Arcade is $199 and both of those repair options are above the 40% requirement, can the hard drive from the old Xbox be popped on a brand new arcade? How does Microsoft handle things like DLC in such a situation?
ArrestedDeveloper's Avatar
ArrestedDeveloper at 01/31/2009 16:12
I still own my original launch xbox but it has been repaired twice, lets hope the last repair will sticks.
ParaParaKing's Avatar
ParaParaKing at 01/31/2009 16:14
What's up with the crazy repair rates? $119 for a $199 console?
Reverend Slim's Avatar
Reverend Slim at 01/31/2009 16:15
I'm on number 11. Seriously. ELEVEN. I wish I was kidding. Or technically, 10 and 11, because I bought a spare Core system when Microsoft sent me two bad refurbs in a row then lost my system for 2 months (and I had to have Major Nelson straighten it out for me). So that makes 7 dead Pro systems and 2 dead Cores.

It's a shame I love Live so much.
naia-the-gamer's Avatar
naia-the-gamer at 01/31/2009 16:22
Wow, I must be lucky. I'm only on console #2
randombullseye's Avatar
randombullseye at 01/31/2009 16:24
I had a clever joke. Why not post a shark crying. Then I thought, oh wait, Shark's don't cry.
Pyroph's Avatar
Pyroph at 01/31/2009 16:24
I'm on my 3rd. Rrod before the term was known, then now my xbox stopped reading disks. Not sending it in when I can get the arcade for a Jasper chip. (I had a Zephyr, ugh!)
Kyousuke Nanbu's Avatar
Kyousuke Nanbu at 01/31/2009 16:25
I'm at number 5 and haven't touched it for awhile, sold every game on it, rebought a PS2 and haven't looked back.

Only waiting for RE5 and Bionic Commando, I'm tired of this thing breaking on me and the disc tray was making some horrible noises so maybe number 5 is about to break to.
dip's Avatar
dip at 01/31/2009 16:26
ELEVEN!? Jesus Christ, I would have been done after the third, probably fifth failure at most. You must really love yourself some Live...
Mxyzptlk's Avatar
Mxyzptlk at 01/31/2009 16:29
Number 2, hoping I won't have to worry about it anymore.
flabzilla's Avatar
flabzilla at 01/31/2009 16:29
Still on my first and it will be 2 years old in march.
loborodas's Avatar
loborodas at 01/31/2009 16:37
I'm on my first also. And it's a launch date one. I pray every night for it to keep alive......... seriously....
Klipsched's Avatar
Klipsched at 01/31/2009 16:38
I went through seven of them myself before deciding it just wasn't worth all the trouble.
Swizzler121's Avatar
Swizzler121 at 01/31/2009 16:44
this is unacceptable. There's even evidence they knew about the failure rates when the console was released, there should of been a recall. They should keep the launch xboxes on warranty perpetually
CokeTruck's Avatar
CokeTruck at 01/31/2009 16:54
Still on my first. I bought it used about four months ago, but I have no idea how old it actually is. All I know is that it's the old HDMI-less design, so I'm constantly worried that the red ring will pop up during a marathon Rock Band session.
AgentMOO's Avatar
AgentMOO at 01/31/2009 16:55
I skipped the whole service nightmare and bought a new core system...
AKK's Avatar
AKK at 01/31/2009 17:03
I'm on my third.

I put my second in a microwave though. <_>
Midgetsnowman's Avatar
Midgetsnowman at 01/31/2009 17:07
console 1. a year in and its still fine. Knock on wood.
Volomon's Avatar
Volomon at 01/31/2009 17:08
Time to buy something that lasts maybe?
the Golden Avatar's Avatar
the Golden Avatar at 01/31/2009 17:09
My first one still works.
Trowble's Avatar
Trowble at 01/31/2009 17:10
I'm on #3, but this has lasted me the longest. Two of my friends just got red rings and sent out their 360s about a week or so. A first and a second time for the both of them.
Teen Idol's Avatar
Teen Idol at 01/31/2009 17:10
I'm on console #2 and my current console has been freezing alot lately O_O
Syn's Avatar
Syn at 01/31/2009 17:12
We just lost our 4th one 2 weeks ago. And that piece of shit ain't coming back this time.
Black Nexus's Avatar
Black Nexus at 01/31/2009 17:14
Im on #3 ( ill never buy another launch x box again ) and it just recently started acting up. Knowing my terrific luck it will die tomorrow. Im actually considering buyin a used one from gamestop but from what I've been told thats like playing russian roulette with 4 of the chambers loaded.
Telekenesis's Avatar
Telekenesis at 01/31/2009 17:17
I just sent my 4th 360 in last week and am about to get my 5th back hopfully I get a newer on back this time or else im screwed since I bought mine about 6 months after launch.
Tyson The Tool's Avatar
Tyson The Tool at 01/31/2009 17:20
Ahhh haha that bear just made my day. Where did you get that picture? I'm going to think of that everytime I watch my (Chicago) Bears lose a heartbreaker
sickNasty's Avatar
sickNasty at 01/31/2009 17:21
I'm only on #2. So I'm a little worried after reading about everyone else's experiences.
casualweaponry's Avatar
casualweaponry at 01/31/2009 17:22
Fuckity fuck fuck!

I'm on my launch day 360. My first and only 360. Now that it's no longer covered, I guess it's only a matter of time before it dies. Arcade units are cheap (and on sale at Dell for the moment), but I don't feel like buying a brand new machine. Fuck!
JamnOnTheOne's Avatar
JamnOnTheOne at 01/31/2009 17:33
Been through 2...but I also now own two since I bought my 2nd while the other was in the repair shop.

I went through *FIVE* PS2's so I count myself lucky that Microsoft is even replacing X360s. Sony refused to replace my broken PS2s.
Victor Stillwater's Avatar
Victor Stillwater at 01/31/2009 17:34
..... reading this entry makes me feel sad. :( I didn't expect the 360 to have such a short shelf life.
Kylesoccer05's Avatar
Kylesoccer05 at 01/31/2009 17:51
My Launch Xbox is still alive and kicking. Lets hope it stays that way :)
bart999's Avatar
bart999 at 01/31/2009 17:53
The sound went on my Elite, so I traded it in for a PS3 and haven't worried about these things since.
Takeshi's Avatar
Takeshi at 01/31/2009 18:03
Two, Five, Seven, Eleven?!

LMAO!!
Zombutler's Avatar
Zombutler at 01/31/2009 18:16
I'm on number 7, and none of them died due to the red lights.
ALL disc drive failures.


p.s. "Red Rings" of death doesn't make any sense, it's three quadrants, doesn't even make up one ring.
n3a's Avatar
n3a at 01/31/2009 18:16
This whole thing is a joke... I can't understand why people even bother with the 360 any more.

I mean, eleven?
Serendipity's Avatar
Serendipity at 01/31/2009 18:29
What's the betting that on the 3rd, every launch x-box explodes in a pillar of flames?
Or, y'know, just red-rings.

Would people prefer to pay another fifty dollars for their X-box, and have that money spent on making the stupid things not break so goddam much?
t3chn1k4l's Avatar
t3chn1k4l at 01/31/2009 18:41
I'm on number 3, but the old lady is still on number 1( but mine still worked. the warranty ran out so I got rid of em). So does that mean 4.
GrayFox's Avatar
GrayFox at 01/31/2009 18:47
I'm on my first one, but I just bought it a year and a half ago. No issues yet, but I realize it's just a matter of time.
moffattz's Avatar
moffattz at 01/31/2009 19:00
Does anybody know of a way to tell if you had purchased a launch day console? Like maybe a serial number or something?
BASHEM72's Avatar
BASHEM72 at 01/31/2009 19:01
I'm on my 3rd 360 and hopefully my last. I buy all my new games for my PS3 that I've had since JAN.07
BASHEM72's Avatar
BASHEM72 at 01/31/2009 19:09
The only thing that keeps my buying MS X360 is the exclusive DLC for some AAA titles like FALLOUT 3 & GTAIV. If it weren't for that I wouldn't have purchased 3!
lorderk's Avatar
lorderk at 01/31/2009 19:17
In other news, Xbox 360's around the world begin to red ring.
LostSoulDX's Avatar
LostSoulDX at 01/31/2009 19:26
I've gone through 2 so far. One had a chip failure by the AV cable input, the other the disc drive died. I have yet to have a RROD oddly enough.
LostSoulDX's Avatar
LostSoulDX at 01/31/2009 19:29
" John B at 01/31/2009 16:12

First console, but I only bought it a few months ago and it's the new, lower-wattage design.

I have a policy that if the cost of repairing or upgrading is 40% or more of the cost of buying a new unit, it's better in the long run to just buy the new unit. Considering that a new Xbox 360 Arcade is $199 and both of those repair options are above the 40% requirement, can the hard drive from the old Xbox be popped on a brand new arcade? How does Microsoft handle things like DLC in such a situation?"

Generally, the DLC is attached to the console, so on a different console you can only use it if you're logged into the gamertag that originally purchased the content and are signed onto Xbox Live. If you ever have to get a new console, what you can do is call Microsoft and get them to transfer the licenses to your new console so you don't lose your content.
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