An anonymous e-mail hit the tips line earlier today and after placing a call with Microsoft’s technical support, we can confirm that starting February 2, all launch day Xbox 360s will no longer be covered by Microsoft’s three-year extended warranty. The warranty should have technically ended at the end of September last year, as I was told by the technical support agent.
If you’re unfortunate enough to own a launch version of the Xbox 360 and need to send it in for repairs after February 2, you’ll have two options available to you. You can either call Xbox’s support line and get the unit fixed for $119, or you can just go to Xbox’s online support page and get the unit fixed for $99, saving yourself $20.
It looks like Microsoft is attempting to cut the amount of calls they get by giving customers a “discount” by having them go through the online page. You pretty much have today and tomorrow to claim your launch Xbox 360 broken due to the Red Rings of Death to avoid paying the fee.
While we’re on the subject, how many Xbox 360s have you all gone through? I’ve gone through two so far. My first Xbox 360 (that I got shortly before Halo 3 was released) audio output died.
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4:00 PM on 01.31.2009
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Also I've been through five.FIVE.
I have a policy that if the cost of repairing or upgrading is 40% or more of the cost of buying a new unit, it's better in the long run to just buy the new unit. Considering that a new Xbox 360 Arcade is $199 and both of those repair options are above the 40% requirement, can the hard drive from the old Xbox be popped on a brand new arcade? How does Microsoft handle things like DLC in such a situation?
It's a shame I love Live so much.
Only waiting for RE5 and Bionic Commando, I'm tired of this thing breaking on me and the disc tray was making some horrible noises so maybe number 5 is about to break to.
I put my second in a microwave though. <_>
I'm on my launch day 360. My first and only 360. Now that it's no longer covered, I guess it's only a matter of time before it dies. Arcade units are cheap (and on sale at Dell for the moment), but I don't feel like buying a brand new machine. Fuck!
I went through *FIVE* PS2's so I count myself lucky that Microsoft is even replacing X360s. Sony refused to replace my broken PS2s.
LMAO!!
ALL disc drive failures.
p.s. "Red Rings" of death doesn't make any sense, it's three quadrants, doesn't even make up one ring.
I mean, eleven?
Or, y'know, just red-rings.
Would people prefer to pay another fifty dollars for their X-box, and have that money spent on making the stupid things not break so goddam much?
First console, but I only bought it a few months ago and it's the new, lower-wattage design.
I have a policy that if the cost of repairing or upgrading is 40% or more of the cost of buying a new unit, it's better in the long run to just buy the new unit. Considering that a new Xbox 360 Arcade is $199 and both of those repair options are above the 40% requirement, can the hard drive from the old Xbox be popped on a brand new arcade? How does Microsoft handle things like DLC in such a situation?"
Generally, the DLC is attached to the console, so on a different console you can only use it if you're logged into the gamertag that originally purchased the content and are signed onto Xbox Live. If you ever have to get a new console, what you can do is call Microsoft and get them to transfer the licenses to your new console so you don't lose your content.