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Launch day Xbox 360s no longer under three-year warranty coverage photo

An anonymous e-mail hit the tips line earlier today and after placing a call with Microsoft’s technical support, we can confirm that starting February 2, all launch day Xbox 360s will no longer be covered by Microsoft’s three-year extended warranty. The warranty should have technically ended at the end of September last year, as I was told by the technical support agent.

If you’re unfortunate enough to own a launch version of the Xbox 360 and need to send it in for repairs after February 2, you’ll have two options available to you. You can either call Xbox’s support line and get the unit fixed for $119, or you can just go to Xbox’s online support page and get the unit fixed for $99, saving yourself $20.

It looks like Microsoft is attempting to cut the amount of calls they get by giving customers a “discount” by having them go through the online page. You pretty much have today and tomorrow to claim your launch Xbox 360 broken due to the Red Rings of Death to avoid paying the fee.

While we’re on the subject, how many Xbox 360s have you all gone through? I’ve gone through two so far. My first Xbox 360 (that I got shortly before Halo 3 was released) audio output died. 


Continue: More Xbox 360 stories





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105 comments | showing # 1 to 50

MrSadistic's Avatar - Comment posted on 01/31/2009 16:01
MrSadistic
aw poor bear
EternalDeathSlayer's Avatar - Comment posted on 01/31/2009 16:04
EternalDeathSlayer
I'm on console number 4.
Y0j1mb0's Avatar - Comment posted on 01/31/2009 16:04
Y0j1mb0
ZOINKS!!


Also I've been through five.FIVE.
Crunshii's Avatar - Comment posted on 01/31/2009 16:06
Crunshii
bear-rape... or more like raped-bear.
Guagloves's Avatar - Comment posted on 01/31/2009 16:07
Guagloves
I am on my 3rd console. I think.
Tubatic's Avatar - Comment posted on 01/31/2009 16:11
Tubatic
I'm on number 2!
John B's Avatar - Comment posted on 01/31/2009 16:12
John B
First console, but I only bought it a few months ago and it's the new, lower-wattage design.

I have a policy that if the cost of repairing or upgrading is 40% or more of the cost of buying a new unit, it's better in the long run to just buy the new unit. Considering that a new Xbox 360 Arcade is $199 and both of those repair options are above the 40% requirement, can the hard drive from the old Xbox be popped on a brand new arcade? How does Microsoft handle things like DLC in such a situation?
ArrestedDeveloper's Avatar - Comment posted on 01/31/2009 16:12
ArrestedDeveloper
I still own my original launch xbox but it has been repaired twice, lets hope the last repair will sticks.
ParaParaKing's Avatar - Comment posted on 01/31/2009 16:14
ParaParaKing
What's up with the crazy repair rates? $119 for a $199 console?
Reverend Slim's Avatar - Comment posted on 01/31/2009 16:15
Reverend Slim
I'm on number 11. Seriously. ELEVEN. I wish I was kidding. Or technically, 10 and 11, because I bought a spare Core system when Microsoft sent me two bad refurbs in a row then lost my system for 2 months (and I had to have Major Nelson straighten it out for me). So that makes 7 dead Pro systems and 2 dead Cores.

It's a shame I love Live so much.
naia-the-gamer's Avatar - Comment posted on 01/31/2009 16:22
naia-the-gamer
Wow, I must be lucky. I'm only on console #2
randombullseye's Avatar - Comment posted on 01/31/2009 16:24
randombullseye
I had a clever joke. Why not post a shark crying. Then I thought, oh wait, Shark's don't cry.
Pyroph's Avatar - Comment posted on 01/31/2009 16:24
Pyroph
I'm on my 3rd. Rrod before the term was known, then now my xbox stopped reading disks. Not sending it in when I can get the arcade for a Jasper chip. (I had a Zephyr, ugh!)
Kyousuke Nanbu's Avatar - Comment posted on 01/31/2009 16:25
Kyousuke Nanbu
I'm at number 5 and haven't touched it for awhile, sold every game on it, rebought a PS2 and haven't looked back.

Only waiting for RE5 and Bionic Commando, I'm tired of this thing breaking on me and the disc tray was making some horrible noises so maybe number 5 is about to break to.
dip's Avatar - Comment posted on 01/31/2009 16:26
dip
ELEVEN!? Jesus Christ, I would have been done after the third, probably fifth failure at most. You must really love yourself some Live...
Mxyzptlk's Avatar - Comment posted on 01/31/2009 16:29
Mxyzptlk
Number 2, hoping I won't have to worry about it anymore.
flabzilla's Avatar - Comment posted on 01/31/2009 16:29
flabzilla
Still on my first and it will be 2 years old in march.
loborodas's Avatar - Comment posted on 01/31/2009 16:37
loborodas
I'm on my first also. And it's a launch date one. I pray every night for it to keep alive......... seriously....
Klipsched's Avatar - Comment posted on 01/31/2009 16:38
Klipsched
I went through seven of them myself before deciding it just wasn't worth all the trouble.
Swizzler121's Avatar - Comment posted on 01/31/2009 16:44
Swizzler121
this is unacceptable. There's even evidence they knew about the failure rates when the console was released, there should of been a recall. They should keep the launch xboxes on warranty perpetually
CokeTruck's Avatar - Comment posted on 01/31/2009 16:54
CokeTruck
Still on my first. I bought it used about four months ago, but I have no idea how old it actually is. All I know is that it's the old HDMI-less design, so I'm constantly worried that the red ring will pop up during a marathon Rock Band session.
AgentMOO's Avatar - Comment posted on 01/31/2009 16:55
AgentMOO
I skipped the whole service nightmare and bought a new core system...
AKK's Avatar - Comment posted on 01/31/2009 17:03
AKK
I'm on my third.

I put my second in a microwave though. <_>
Midgetsnowman's Avatar - Comment posted on 01/31/2009 17:07
Midgetsnowman
console 1. a year in and its still fine. Knock on wood.
Volomon's Avatar - Comment posted on 01/31/2009 17:08
Volomon
Time to buy something that lasts maybe?
the Golden Avatar's Avatar - Comment posted on 01/31/2009 17:09
the Golden Avatar
My first one still works.
Trowble's Avatar - Comment posted on 01/31/2009 17:10
Trowble
I'm on #3, but this has lasted me the longest. Two of my friends just got red rings and sent out their 360s about a week or so. A first and a second time for the both of them.
Teen Idol's Avatar - Comment posted on 01/31/2009 17:10
Teen Idol
I'm on console #2 and my current console has been freezing alot lately O_O
Syn's Avatar - Comment posted on 01/31/2009 17:12
Syn
We just lost our 4th one 2 weeks ago. And that piece of shit ain't coming back this time.
Black Nexus's Avatar - Comment posted on 01/31/2009 17:14
Black Nexus
Im on #3 ( ill never buy another launch x box again ) and it just recently started acting up. Knowing my terrific luck it will die tomorrow. Im actually considering buyin a used one from gamestop but from what I've been told thats like playing russian roulette with 4 of the chambers loaded.
Telekenesis's Avatar - Comment posted on 01/31/2009 17:17
Telekenesis
I just sent my 4th 360 in last week and am about to get my 5th back hopfully I get a newer on back this time or else im screwed since I bought mine about 6 months after launch.
Tyson The Tool's Avatar - Comment posted on 01/31/2009 17:20
Tyson The Tool
Ahhh haha that bear just made my day. Where did you get that picture? I'm going to think of that everytime I watch my (Chicago) Bears lose a heartbreaker
sickNasty's Avatar - Comment posted on 01/31/2009 17:21
sickNasty
I'm only on #2. So I'm a little worried after reading about everyone else's experiences.
casualweaponry's Avatar - Comment posted on 01/31/2009 17:22
casualweaponry
Fuckity fuck fuck!

I'm on my launch day 360. My first and only 360. Now that it's no longer covered, I guess it's only a matter of time before it dies. Arcade units are cheap (and on sale at Dell for the moment), but I don't feel like buying a brand new machine. Fuck!
JamnOnTheOne's Avatar - Comment posted on 01/31/2009 17:33
JamnOnTheOne
Been through 2...but I also now own two since I bought my 2nd while the other was in the repair shop.

I went through *FIVE* PS2's so I count myself lucky that Microsoft is even replacing X360s. Sony refused to replace my broken PS2s.
Victor Stillwater's Avatar - Comment posted on 01/31/2009 17:34
Victor Stillwater
..... reading this entry makes me feel sad. :( I didn't expect the 360 to have such a short shelf life.
Kylesoccer05's Avatar - Comment posted on 01/31/2009 17:51
Kylesoccer05
My Launch Xbox is still alive and kicking. Lets hope it stays that way :)
bart999's Avatar - Comment posted on 01/31/2009 17:53
bart999
The sound went on my Elite, so I traded it in for a PS3 and haven't worried about these things since.
Takeshi's Avatar - Comment posted on 01/31/2009 18:03
Takeshi
Two, Five, Seven, Eleven?!

LMAO!!
Zombutler's Avatar - Comment posted on 01/31/2009 18:16
Zombutler
I'm on number 7, and none of them died due to the red lights.
ALL disc drive failures.


p.s. "Red Rings" of death doesn't make any sense, it's three quadrants, doesn't even make up one ring.
n3a's Avatar - Comment posted on 01/31/2009 18:16
n3a
This whole thing is a joke... I can't understand why people even bother with the 360 any more.

I mean, eleven?
Serendipity's Avatar - Comment posted on 01/31/2009 18:29
Serendipity
What's the betting that on the 3rd, every launch x-box explodes in a pillar of flames?
Or, y'know, just red-rings.

Would people prefer to pay another fifty dollars for their X-box, and have that money spent on making the stupid things not break so goddam much?
t3chn1k4l's Avatar - Comment posted on 01/31/2009 18:41
t3chn1k4l
I'm on number 3, but the old lady is still on number 1( but mine still worked. the warranty ran out so I got rid of em). So does that mean 4.
GrayFox's Avatar - Comment posted on 01/31/2009 18:47
GrayFox
I'm on my first one, but I just bought it a year and a half ago. No issues yet, but I realize it's just a matter of time.
moffattz's Avatar - Comment posted on 01/31/2009 19:00
moffattz
Does anybody know of a way to tell if you had purchased a launch day console? Like maybe a serial number or something?
BASHEM72's Avatar - Comment posted on 01/31/2009 19:01
BASHEM72
I'm on my 3rd 360 and hopefully my last. I buy all my new games for my PS3 that I've had since JAN.07
BASHEM72's Avatar - Comment posted on 01/31/2009 19:09
BASHEM72
The only thing that keeps my buying MS X360 is the exclusive DLC for some AAA titles like FALLOUT 3 & GTAIV. If it weren't for that I wouldn't have purchased 3!
lorderk's Avatar - Comment posted on 01/31/2009 19:17
lorderk
In other news, Xbox 360's around the world begin to red ring.
LostSoulDX's Avatar - Comment posted on 01/31/2009 19:26
LostSoulDX
I've gone through 2 so far. One had a chip failure by the AV cable input, the other the disc drive died. I have yet to have a RROD oddly enough.
LostSoulDX's Avatar - Comment posted on 01/31/2009 19:29
LostSoulDX
" John B at 01/31/2009 16:12

First console, but I only bought it a few months ago and it's the new, lower-wattage design.

I have a policy that if the cost of repairing or upgrading is 40% or more of the cost of buying a new unit, it's better in the long run to just buy the new unit. Considering that a new Xbox 360 Arcade is $199 and both of those repair options are above the 40% requirement, can the hard drive from the old Xbox be popped on a brand new arcade? How does Microsoft handle things like DLC in such a situation?"

Generally, the DLC is attached to the console, so on a different console you can only use it if you're logged into the gamertag that originally purchased the content and are signed onto Xbox Live. If you ever have to get a new console, what you can do is call Microsoft and get them to transfer the licenses to your new console so you don't lose your content.
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