hot  /  reviews  /  video  /  blogs  /  forum

Hey Microsoft, no means no!

8:00 AM on 11.06.2011 // Jim Sterling
  @JimSterling

Dear Microsoft,

Have you ever heard the word "no" before? When somebody says that word, it usually means they don't want something or would like an ongoing activity to stop. So for instance, when you notify me via Xbox Live that my subscription is about expire, then ask me if I want to auto-renew, my saying "no" to that means I don't want to auto-renew.

What it doesn't mean is that I would like an email the very next day telling me that you are going to auto-renew. What it does mean is that I would not like a repeat of last year, where you tried to charge a dead credit card because you won't let me add a new one since you've not allowed me to change region (and thus add a new card) after I moved to the United States.

Do you even remember what happened last year? When I had a UK Xbox Live Gold code to renew my subscription but you claimed I owed you money and wouldn't accept it because you tried to charge money to a card that expired years ago? A card I am still unable to remove -- even after talking to customer support -- because you've so deeply ingrained that shit into your system?

You might think it's a good business practice to force yourself onto your customers like a drunken fratboy with an ill-gotten boner, but ordinary human beings don't appreciate it. It's galling enough that you charge money for a service others provide for free, but to then try and ensure that nobody can stop paying when they've had enough takes us beyond grotesque and into the realm of unfathomably sleazy. 

Now if you'll excuse me, I'm off to pull some strings and try to get myself a new UK Points Card while attempting to stop you from charging a years-dead credit card. A-fucking-gain. 

Sincerely,

Jim Sterling.


 Reblog (or) Blog Reply



Jim Sterling, Former Reviews Editor
 Follow Blog + disclosure JimSterling Tips
Destructoid reviews editor, responsible for running and maintaining the cutting edge videogame critique that people ignore because all they want to see are the scores at the end. Also a regular f... more   |   staff directory

Get more destructoid:   We're indie-run, blogging for the love of it, and our site will always be free. Optionally, you can support us and get: (1) Faster pages from our cloud server (3) Wide(r)screen (3) No big ads on Dtoid, Japanator, Tomopop, or Flixist (4) Auto contest entries, and (5) Dibs on betas & downloads. Try it out

 Setup email comments

Unsavory comments? Please report harassment, spam, and hate speech to our moderators, and flag the user (we will ban users dishing bad karma). Can't see comments? Apps like Avast or browser extensions can cause it. You can fix it by adding *.disqus.com to your whitelists.
advertisement:




Back to Top


We follow moms on   Facebook  and   Twitter
  Light Theme      Dark Theme
What is the meaning of life, and do you have any more pizza rolls?
You may remix all content on this site under Creative Commons with Attribution
- Living the dream, Since 2006 -