Quantcast
Hey Microsoft, no means no! - Destructoid




Game database:   #ABCDEFGHIJKLMNOPQRSTUVWXYZ         ALL     Xbox One     PS4     360     PS3     WiiU     Wii     PC     3DS     DS     PS Vita     PSP     iOS     Android


Hey Microsoft, no means no!


8:00 AM on 11.06.2011
Hey Microsoft, no means no! photo



Dear Microsoft,

Have you ever heard the word "no" before? When somebody says that word, it usually means they don't want something or would like an ongoing activity to stop. So for instance, when you notify me via Xbox Live that my subscription is about expire, then ask me if I want to auto-renew, my saying "no" to that means I don't want to auto-renew.

What it doesn't mean is that I would like an email the very next day telling me that you are going to auto-renew. What it does mean is that I would not like a repeat of last year, where you tried to charge a dead credit card because you won't let me add a new one since you've not allowed me to change region (and thus add a new card) after I moved to the United States.

Do you even remember what happened last year? When I had a UK Xbox Live Gold code to renew my subscription but you claimed I owed you money and wouldn't accept it because you tried to charge money to a card that expired years ago? A card I am still unable to remove -- even after talking to customer support -- because you've so deeply ingrained that shit into your system?

You might think it's a good business practice to force yourself onto your customers like a drunken fratboy with an ill-gotten boner, but ordinary human beings don't appreciate it. It's galling enough that you charge money for a service others provide for free, but to then try and ensure that nobody can stop paying when they've had enough takes us beyond grotesque and into the realm of unfathomably sleazy. 

Now if you'll excuse me, I'm off to pull some strings and try to get myself a new UK Points Card while attempting to stop you from charging a years-dead credit card. A-fucking-gain. 

Sincerely,

Jim Sterling.






Comments not appearing? Anti-virus apps like Avast or some browser extensions can cause this.
Easy fix: Add   [*].disqus.com   to your software's white list. Tada! Happy comments time again.

Did you know? You can now get daily or weekly email notifications when humans reply to your comments.







Microsoft

10:00 PM on 01.21.2015
You saw Microsoft's crazy hologram headset, right?

Earlier today, Microsoft held a Windows 10 event. My stream kept dying, but I posted about the Battletoads shirt worn by head of Xbox Phil Spencer during his segment about gaming. Much of the event was uninteresting or irrele...more



7:30 PM on 01.21.2015
Halo: The Master Chief Collection's next update requires public beta testing

343 Industries has had enough issues with Halo: The Master Chief Collection that, two months after release, it's come to this: public beta testing for an impending large-scale content update. Testers will be chosen from a poo...more



12:30 PM on 01.21.2015
Nice Battletoads shirt, Phil Spencer

During Microsoft's Windows 10 livestream this morning, Xbox boss Phil Spencer showed up to talk about what he knows: games. Fable Legends is headed to PC with DirectX 12 and cross-platform play with Xbox One, which is nice and all, but did you see Phil's shirt? That's Battletoads alright. The time is now.more



View all Microsoft






Back to Top




All content is yours to recycle through our Creative Commons License permitting non-commercial sharing requiring attribution. Our communities are obsessed with videoGames, movies, anime, and toys.

Living the dream since March 16, 2006

Advertising on destructoid is available: Please contact them to learn more