Have you ever heard the word "no" before? When somebody says that word, it usually means they don't want something or would like an ongoing activity to stop. So for instance, when you notify me via Xbox Live that my subscription is about expire, then ask me if I want to auto-renew, my saying "no" to that means I don't want to auto-renew.
What it doesn't mean is that I would like an email the very next day telling me that you are going to auto-renew. What it does mean is that I would not like a repeat of last year, where you tried to charge a dead credit card because you won't let me add a new one since you've not allowed me to change region (and thus add a new card) after I moved to the United States.
Do you even remember what happened last year? When I had a UK Xbox Live Gold code to renew my subscription but you claimed I owed you money and wouldn't accept it because you tried to charge money to a card that expired years ago? A card I am still unable to remove -- even after talking to customer support -- because you've so deeply ingrained that shit into your system?
You might think it's a good business practice to force yourself onto your customers like a drunken fratboy with an ill-gotten boner, but ordinary human beings don't appreciate it. It's galling enough that you charge money for a service others provide for free, but to then try and ensure that nobody can stop paying when they've had enough takes us beyond grotesque and into the realm of unfathomably sleazy.
Now if you'll excuse me, I'm off to pull some strings and try to get myself a new UK Points Card while attempting to stop you from charging a years-dead credit card. A-fucking-gain.
Among yesterday's song-and-dance routine of "TV, Sports, TV" was an announcement that Microsoft and the NFL have entered into a partnership. Xbox One owners will be able to manage fantasy teams, keep abreast of player stats, ...more
Microsoft's Matt Booty affirmed earlier today that digital publishing policies on Xbox One would be no different than they were on Xbox 360. Any hope that Microsoft would right the ship that has inconvenienced a good number o...more
In this special, singularly-focused edition of Office Chat, I'm joined by Jim Sterling and Jordan Devore as we discuss our reactions to the Xbox One reveal. From the frustrations of having to figure out what to now call the ...more