It's no secret that some of the guitars that shipped with Rock Band had some issues, mainly strum bar related. In a statement to Kotaku, they're owning up to the problems, and are dedicated to making things right.
As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch. We've since identified and fixed the issue in all subsequent production runs of the guitars. If users are experiencing a problem with their guitars or any of the Rock Band instruments, they can visit the customer support website ( http://support.ea.com/rockband) and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to the users who have encountered any hardware issues, we are sorry for the hassle.
While I applaud Harmonix for stepping up to admit fault like any good hardware manufacturer would (or should), there's nothing about this statement that should be surprising in how they're handling the issue. When you open the massive Rock Band retail package, one of the first things you'll see is a pink slip of paper that basically says, "If your crap is broken, go to http://support.ea.com/rockband for detailed warranty instructions."
So what are you waiting for? Don't procrastinate like I have been, using the Guitar Hero III wireless guitar and pretending like there is no problem.
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Contest:
8:14 AM on 11.29.2007
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P.S. to Nick Chester: There has got to be a better way to state that first sentence.
http://www.maxconsole.net/?mode=news&newsid=23100
OR
You can go the method I went, regular shipping. They send you a guitar casket (reminiscent of when my 360 crapped out on me). You put your broken one in the box, ship it, then they send you the replacement.
I would go the credit card route, but I'm good with my 2 GH controllers, also who wants EA to have their credit card info? Not me, that's for sure.
The rest of the game is sex. Oddly enough I've had no problems with my guitar. But I've done singing and I've done guitar on other games. Let me do the one damn thing that makes Rock Band really, REALLY unique.
So, when you get the second one, don’t return it. Blam-o, two guitars and its [sic] not stealing, just cheating the system. Of course, no idea how much they charge yet…
No, that’s not stealing, and it sure as hell isn’t “cheating the system”, either! You can’t say you’re exploiting a loophole if you’re going to be paying for the second guitar anyway. Granted, you wouldn’t otherwise be able to get your hands on a second Strat controller before next year without buying another bundle, but that still doesn’t mean you’re screwing EA out of anything.
@Nick: Don't procrastinate like I have been, using the Guitar Hero III wireless guitar and pretending like there is no problem.
That’s the reason I’ve held off on buying Rock Band. I only have a PS3, and I’m not really sure that I want to buy it if (A) I would to have to deal with these hardware issues, which I almost certainly would, and (B) I can’t use my Les Paul controller to play the game. A statement from Harmonix on the Rock Band forums says that they’re “looking into it”...whatever that means.
I had rolled out of bed, and went directly to writing this post. Cut me some slack. It's been fixed to make sense.
"I got my replacement and it didn't work out of the box. I looked inside and it no longer uses physical switches, it's some kind of wireless sensor. Anyway, it seems to downstrum ok, but if I upstrum fast it will only register the first few then it will pause, then rapidly register the last few strums.
So I ordered my second replacement last night."
I'd say EA/Harmonix are doing a good job addressing this issue, but it's bullshit it happened at all. The strumming mechanism is the cheapest thing i've ever seen.
@Amalgamut00: Don't call just use the website.
Sorry. I didn't know. I must live on another time zone or something 'cause I was wide awake.
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