Game database:   #ABCDEFGHIJKLMNOPQRSTUVWXYZ         ALL     Xbox One     PS4     360     PS3     WiiU     Wii     PC     3DS     DS     PS Vita     PSP     iOS     Android


Harmonix admits Rock Band guitar issues, asks you to follow warranty procedure


8:14 AM on 11.29.2007
Harmonix admits Rock Band guitar issues, asks you to follow warranty procedure photo



It's no secret that some of the guitars that shipped with Rock Band had some issues, mainly strum bar related. In a statement to Kotaku, they're owning up to the problems, and are dedicated to making things right. 

As sometimes happens when new products first go into manufacturing, we discovered an imperfection with the strum bar in an early production run of guitars that were shipped at launch. We've since identified and fixed the issue in all subsequent production runs of the guitars. If users are experiencing a problem with their guitars or any of the Rock Band instruments, they can visit the customer support website ( http://support.ea.com/rockband) and we will send a replacement immediately. Harmonix is dedicated to creating 100% customer satisfaction and to the users who have encountered any hardware issues, we are sorry for the hassle.

While I applaud Harmonix for stepping up to admit fault like any good hardware manufacturer would (or should), there's nothing about this statement that should be surprising in how they're handling the issue. When you open the massive Rock Band retail package, one of the first things you'll see is a pink slip of paper that basically says, "If your crap is broken, go to http://support.ea.com/rockband for detailed warranty instructions."

So what are you waiting for? Don't procrastinate like I have been, using the Guitar Hero III wireless guitar and pretending like there is no problem.






Comments not appearing? Anti-virus apps like Avast or some browser extensions can cause this.
Easy fix: Add   [*].disqus.com   to your software's white list. Tada! Happy comments time again.

Did you know? You can now get daily or weekly email notifications when humans reply to your comments.






Harmonix

3:00 PM on 02.18.2015
If this is what a 'rhythm violence' game looks like, I'm all about them

While watching this trailer for THUMPER, a self-described rhythm violence game from current Harmonix artist Brian Gibson and former lead programmer Marc Flury, I didn't want to blink. I also let out a confused "what?" follow...more



3:00 PM on 02.16.2015
Harmonix releasing more Rock Band DLC, a couple of 'we're back' songs

In mid-January, Harmonix surprised everyone by breaking its radio silence on Rock Band with the first set of downloadable songs in almost two years. While it's not quite the return to weekly DLC, Harmonix looks to be ba...more



8:52 AM on 01.19.2015
Amplitude delayed from March until 'summer'

I hope you weren't too excited for a March release date for the upcoming Amplitude reboot, as Harmonix has announced that it has been delayed until "summer" for quality concerns. The developer says that they don't want to cut...more



View all Harmonix






Back to Top




All content is yours to recycle through our Creative Commons License permitting non-commercial sharing requiring attribution. Our communities are obsessed with videoGames, movies, anime, and toys.

Living the dream since March 16, 2006

Advertising on destructoid is available: Please contact them to learn more