surf dtoid with 
Rising (10+)
People you follow
They're just not gonna PAY that heavy shipping to have the game release day. It'd be insane for the amount of games they ship.
-sorry!
-sorry!
Except for when I need to get an online game right away in order to keep pace with the other players (this situation does not happen often), I order from amazon.com since I do not have to pay sales tax or shipping plus I do not have to chase to a gamestop location 3-4 times just for them to get the game in that I want.
Sales tax is either 8% or %8.75 in the part of NY state that I live in so just by ordering from amazon.com I am saving almost as much as their pitiful edge card makes me think I am saving, plus I don't get gouged 5$ extra on each game I buy.
I would love to move 100% of my game shopping to online retailers however that seems impossible but I will continue to keep my 90% of video game shopping online.
I wonder if changing my phone number to a fake phone number in their system would help. I think I am going to try it. Since whenever I preorder a game I know when its coming out and when to go pick it up, I do not need these extra phone calls especially since I have my cell phone number in their system so that their automated system will not call my house at like 5am in the morning and make the phone ring when everyone is sleeping.
If I want to fill out a survey I will take my reciept number and fill it out online thank you.
Sales tax is either 8% or %8.75 in the part of NY state that I live in so just by ordering from amazon.com I am saving almost as much as their pitiful edge card makes me think I am saving, plus I don't get gouged 5$ extra on each game I buy.
I would love to move 100% of my game shopping to online retailers however that seems impossible but I will continue to keep my 90% of video game shopping online.
I wonder if changing my phone number to a fake phone number in their system would help. I think I am going to try it. Since whenever I preorder a game I know when its coming out and when to go pick it up, I do not need these extra phone calls especially since I have my cell phone number in their system so that their automated system will not call my house at like 5am in the morning and make the phone ring when everyone is sleeping.
If I want to fill out a survey I will take my reciept number and fill it out online thank you.
When I went to go pick up my pre-ordered copy of Crackdown, I was asked if I wanted a strategy guide. I said no. I gave him a game I wanted to trade in and I was asked if I wanted to reserve any games. I said no. He went back to his computer. He asked me once more if I wanted a strategy guide, I said no. He told me the total, $53.94. I said how much was the trade in worth. He said $9. Now the game I was trading in wasn't too old, it was Battlefield Modern Combat. I bought it brand new with out any scratches but he didn't even look at the back of the cd! I should also add I used a GameStop "Edge" card that gives me a little bit more when I trade in. I told him I didn't want to trade it in because I could get more on Ebay. He gave the game back to me then he went back to the computer. I was asked again if I wanted to buy a strategy guide. That did it for me, I picked up my reserve receipt (I still have other reserves) and told him I wanted my $5 from reserving it. He gave me the $5. I went over to Wal Mart and picked up the game in 5 mins or less, with out the "do you want to buy this or this". It sucks for me because GameStop is really the only game store in town.
I stopped shopping at the stores years ago once the forced employee nagging started get to bad. I've never had trouble finding a game I wanted at Best Buy, Target, or WalMart and I don't have to deal with a hassle anymore.
Let me clear this up.
I work at a local Gamestop. I can say firsthand that yes, our customer service is abosolute, unexcusable shit. But I am sick and fucking tired of people taking out on the retail monkeys.
Do you want my fucking job? I'll be glad to give it to you. My coworkers and I are all gamers, and we live, eat, and breathe the product we sell. We wish that Gamestop didn't treat us like drones. See the guys over at Brookstones? Selling tempur-pedic mattresses and wobbly egg clocks? When they go home, do they have a vast collection of tempur-pedic mattresses and wobby egg clocks that they enjoy for hours on end every night? No. This is why they put on the suit and shake the hands and fake the smile. We don't need to do that. But Gamestop, they want us to do it anyways.
Every goddamn day, a new ridiculous policy comes down the pipeline - get customers to preorder this, pitch that, redo this section, stress this sale. And then, the next day, another policy to correct the policy they just fucked up, ad nauseum. Our DVD trades? When we first started to take them after the merger, I said it was dumb. I said it was incredibly dumb, because nobody buys that shit, and now we need to make room. Now? We won't be taking anymore DVD trade-ins, because as a lowly register buscuit who makes their empire possible, my entry in the suggestion box is not deemed worthy enough to hoist up to their ivory tower.
Our stores will lie to you. I hate to say it. Our district managers reek of this false enthusiasm, the kind that you can see, like the hot air behind a car streaming down a desert highway, the stink lines giving way to the broken visage of a man who has sold his soul to retail. Never believe EBTV; Every day, and I mean it, I curse the hosts of the show as they spin shitty games so hard it makes my head fly off. That programming infantilizes out user base and makes them trust us less, but at corporate, they do not give a flying fuck. The way they tried to review Resident Evil Outbreak was hysterically tragic, spinning shitty AI and online coordination into "extra layers of depth and challenge", as as babysitter might see coralling ten hellspawn as depth and challenge. It's the closest thing you will get to a freaky orwellion vision. Yes, Shira, this game IS excellent. You should preorder it. Join us. Join us.
And their pathetic attempts to be passed off as gamers makes me cringe. ZOMG I KNOW TEH KONAMI CODE!!11one1!! I rawkz out on guitar h3r0 yo!!! Now here's some Good Charlotte.
Lastly, I want to help you. I do. I play these games. I go onto xbox live and I try and be courteous to everyone I meet, and I try and steer you away from the crappy games to give you the good ones. Sadly, with managers and goals looming voer my employment, I sell my soul to the devil so I can afford the games that you so desperately want, as do I. I am forced to bite my tounge when you walk away with that crappy Sonic game, not free to tell you that you should just wipe your ass with the sixty semolians you're about to throw away, and I'm telling you, I die a little inside every time I betray my brothers. Do you think I want you to buy a shitty game? Do you think that I want to pitch you a subscription card that you don't need, or bug you for preorders? I must remain as cold as ice on the outside, as my manager watches dutifully, but on the inside, when I see you get angry, I'm sobbing, and asking for your forgiveness. But if I lose that steely demeanor, my manager will come down on me like a sack of fucking bricks and I'll find myself out a few hours.
I could go on and on about it, but I think you've heard enough. If I owned my own store, you would love it. You would be my priority - No bugging for trades or preorders, no nothing. Gamestop does not care about the customer. They care about the profit margin, and they see both the customer and the register jockeys as pawns in their scheme. I want to quit. I do. I hate this company that I serve, and I hate how they show contempt for the people that make their business possible, but I need a source of income like anyone else, and while I may retain my dignity, folding shirts at the Gap will not score me the industry contacts I'm getting right now. Please, please know that most of us register biscuits love games as much as you do, and want to help you out. Catch us when the manager isn't around, or when we're out of sight. We want to make you're gaming experience as nice as possible. But with stuffy executives calling the shots and issuing inane policies by decree, we are helpless.
I love you all, and I love Dtoid, and I can't wait to give my two-week when I head to college this August.
I work at a local Gamestop. I can say firsthand that yes, our customer service is abosolute, unexcusable shit. But I am sick and fucking tired of people taking out on the retail monkeys.
Do you want my fucking job? I'll be glad to give it to you. My coworkers and I are all gamers, and we live, eat, and breathe the product we sell. We wish that Gamestop didn't treat us like drones. See the guys over at Brookstones? Selling tempur-pedic mattresses and wobbly egg clocks? When they go home, do they have a vast collection of tempur-pedic mattresses and wobby egg clocks that they enjoy for hours on end every night? No. This is why they put on the suit and shake the hands and fake the smile. We don't need to do that. But Gamestop, they want us to do it anyways.
Every goddamn day, a new ridiculous policy comes down the pipeline - get customers to preorder this, pitch that, redo this section, stress this sale. And then, the next day, another policy to correct the policy they just fucked up, ad nauseum. Our DVD trades? When we first started to take them after the merger, I said it was dumb. I said it was incredibly dumb, because nobody buys that shit, and now we need to make room. Now? We won't be taking anymore DVD trade-ins, because as a lowly register buscuit who makes their empire possible, my entry in the suggestion box is not deemed worthy enough to hoist up to their ivory tower.
Our stores will lie to you. I hate to say it. Our district managers reek of this false enthusiasm, the kind that you can see, like the hot air behind a car streaming down a desert highway, the stink lines giving way to the broken visage of a man who has sold his soul to retail. Never believe EBTV; Every day, and I mean it, I curse the hosts of the show as they spin shitty games so hard it makes my head fly off. That programming infantilizes out user base and makes them trust us less, but at corporate, they do not give a flying fuck. The way they tried to review Resident Evil Outbreak was hysterically tragic, spinning shitty AI and online coordination into "extra layers of depth and challenge", as as babysitter might see coralling ten hellspawn as depth and challenge. It's the closest thing you will get to a freaky orwellion vision. Yes, Shira, this game IS excellent. You should preorder it. Join us. Join us.
And their pathetic attempts to be passed off as gamers makes me cringe. ZOMG I KNOW TEH KONAMI CODE!!11one1!! I rawkz out on guitar h3r0 yo!!! Now here's some Good Charlotte.
Lastly, I want to help you. I do. I play these games. I go onto xbox live and I try and be courteous to everyone I meet, and I try and steer you away from the crappy games to give you the good ones. Sadly, with managers and goals looming voer my employment, I sell my soul to the devil so I can afford the games that you so desperately want, as do I. I am forced to bite my tounge when you walk away with that crappy Sonic game, not free to tell you that you should just wipe your ass with the sixty semolians you're about to throw away, and I'm telling you, I die a little inside every time I betray my brothers. Do you think I want you to buy a shitty game? Do you think that I want to pitch you a subscription card that you don't need, or bug you for preorders? I must remain as cold as ice on the outside, as my manager watches dutifully, but on the inside, when I see you get angry, I'm sobbing, and asking for your forgiveness. But if I lose that steely demeanor, my manager will come down on me like a sack of fucking bricks and I'll find myself out a few hours.
I could go on and on about it, but I think you've heard enough. If I owned my own store, you would love it. You would be my priority - No bugging for trades or preorders, no nothing. Gamestop does not care about the customer. They care about the profit margin, and they see both the customer and the register jockeys as pawns in their scheme. I want to quit. I do. I hate this company that I serve, and I hate how they show contempt for the people that make their business possible, but I need a source of income like anyone else, and while I may retain my dignity, folding shirts at the Gap will not score me the industry contacts I'm getting right now. Please, please know that most of us register biscuits love games as much as you do, and want to help you out. Catch us when the manager isn't around, or when we're out of sight. We want to make you're gaming experience as nice as possible. But with stuffy executives calling the shots and issuing inane policies by decree, we are helpless.
I love you all, and I love Dtoid, and I can't wait to give my two-week when I head to college this August.
I have to say that I have never been impressed with the customer service at GameStop. Although I take a "What do you expect" attitude.
I imagine that most people that work at GameStops are pretty serious Gamers, but time and again I am amazed at how little they know about anything going on. I can't tell if it's "pull a fast one" on the dumb customers style, or just "don't really care" style service going on.
Here are some interesting customer service anecdotes:
One time I was suckered into the buy two get one free deal. I really only wanted to get two games...but figured what the hell...I'll throw in an extra one and get the free game...I asked the guy if I could bring one of the games back if I didn't like it...he said, "as long as it's within a week." Sure enough I didn't really like Gotleib Pinball that much...so I brought it back in. Luckily (or so I thought) the same guy was working. When I produced my reciept and game he stalled and said, "Oh...I'm sorry sir...we can't take this back...we'd have to take them all back...you did the buy two get one free deal." "Oh no" I said, "I was in here yesterday and talked to You...I'm sure you remember me...I listened patiently while you railed at me about how great Oblivion is. You assured me I could return this game." "I don't remember that sir." "Well is this your name here on the reciept...Ian?" "That is my name sir, but like I said I can't help you." "Really?" I said. "So basically you lied to me to get me to buy this extra game I didn't really want thereby spending more than if I had purchased the two games I did want." "Believe whatever you want sir. Oh and by the way...we just got in a shipment of xbox 360s...no one knows about it yet..you want one?" "Uh no. Why the hell would I buy anything at this store when you guys bold faced lied to me?" I ended up selling returning the game at another GameStop with no problems. Just in...here's my receipt...thanks for the money back on my card. Bye!
2. I can't count the number of times I've been in line behind some bewildered parent and had to correct the guy behind the counter who's spinning some pretty amazing yarns about system specs or game play features. Like for example one time I was in a gamestop and a Mom wanted to know if she should get her little girl an Xbox or a PS2. The main criteria was that the system had to have lots of Dance Dance REvolution style games for it. The guy behind the counter said, "Oh you have to go Xbox." I about spit out a mouthful of coke on the whole lot of them. "Uh...I hate to overstep my boundaries here...but wouldn't you say the PS2 is the platform of choice for rhythm games." the guy behind the counter said, "No..they're about equal." The lady turned to me and said, "Your an impartial source...what do you think". "Don't even think twice about it. Get a PS2...for one thing it's cheaper and for another thing it has WAY more dance dance revolution style games. Plus the Xbox doesn't have as much software that a 10 year old girl would be interested in. That is unless you want her playing a bunch of Military Combat style games."
3. Today as a matter of fact. The guy in front of me in line went on for about ten minutes about how he wanted to use grand theft auto liberty city stories to "Back UP" his PSP games. He quite clearly said "Liberty City Stories" at least four times. The clerk turns around and proceeds to hand the guy Vice City Stories...the guy didn't really notice I guess and I butted in again, "Um...before you spend 30 bucks on that...it's not the one you want. You need Liberty City Stories...and it has to be a first run copy since they fixed that bug in later pressings." The clerk looked at me a little annoyed and said, "Oh yeah he's right..." and then produced a 9.99 copy of Liberty City Stories...the guy in front of me thanked me..."just doing this guys job" I said. Now as I was checking out a kid came up with his mom and interupted my transaction. "Do you have Lego STar Wars II for PS2?" "Sure do" the guy behind the counter said. He turned to the case grabbed Lego STar WArs I and handed it to the kid. "Is this the one with Luke? the one where you can change clothes?" "Uh Huh! that's the one." the guy says. "Uh not to do this to you again...but it's not the one. The kid asked for Lego Star WArs II. You gave him the first one." "Whats the difference" the guy actually said to me. "Well for one thing it's not hte one the kid wants...he was pretty specific." The kid catches on and goes..."Yeah I don't want this one I want the ORIGINAL trilogy...this trilogy sucks." Smart kid at least.
I guess I come off sounding like a busy body customer...but I have spent countless hours waiting in line while customers in front of me are misinformed and out right lied to. I mean Mario is NEVER gonna come out on PS2. And the DS isn't an MP3 player. Come on.
I wish that Aeris would call me...I have a few choice suggestions. GameStop is the worst. I can't imagine anywhere else where the customer spends and average of 50 bucks per transaction and is treated more poorly and given such awkward misinformed assistance. It's too bad they're the monopoly, cause if there was an alternative, I'd gladly shop there. As it is I only shop at GameStop for used stuff. And living in LA, I'll go to GameDude before I go to Gamestop if I have the time. For new items I'll hit a big box store, it's just quicker and easier, and the customer service is generally much easier to stomach.
I imagine that most people that work at GameStops are pretty serious Gamers, but time and again I am amazed at how little they know about anything going on. I can't tell if it's "pull a fast one" on the dumb customers style, or just "don't really care" style service going on.
Here are some interesting customer service anecdotes:
One time I was suckered into the buy two get one free deal. I really only wanted to get two games...but figured what the hell...I'll throw in an extra one and get the free game...I asked the guy if I could bring one of the games back if I didn't like it...he said, "as long as it's within a week." Sure enough I didn't really like Gotleib Pinball that much...so I brought it back in. Luckily (or so I thought) the same guy was working. When I produced my reciept and game he stalled and said, "Oh...I'm sorry sir...we can't take this back...we'd have to take them all back...you did the buy two get one free deal." "Oh no" I said, "I was in here yesterday and talked to You...I'm sure you remember me...I listened patiently while you railed at me about how great Oblivion is. You assured me I could return this game." "I don't remember that sir." "Well is this your name here on the reciept...Ian?" "That is my name sir, but like I said I can't help you." "Really?" I said. "So basically you lied to me to get me to buy this extra game I didn't really want thereby spending more than if I had purchased the two games I did want." "Believe whatever you want sir. Oh and by the way...we just got in a shipment of xbox 360s...no one knows about it yet..you want one?" "Uh no. Why the hell would I buy anything at this store when you guys bold faced lied to me?" I ended up selling returning the game at another GameStop with no problems. Just in...here's my receipt...thanks for the money back on my card. Bye!
2. I can't count the number of times I've been in line behind some bewildered parent and had to correct the guy behind the counter who's spinning some pretty amazing yarns about system specs or game play features. Like for example one time I was in a gamestop and a Mom wanted to know if she should get her little girl an Xbox or a PS2. The main criteria was that the system had to have lots of Dance Dance REvolution style games for it. The guy behind the counter said, "Oh you have to go Xbox." I about spit out a mouthful of coke on the whole lot of them. "Uh...I hate to overstep my boundaries here...but wouldn't you say the PS2 is the platform of choice for rhythm games." the guy behind the counter said, "No..they're about equal." The lady turned to me and said, "Your an impartial source...what do you think". "Don't even think twice about it. Get a PS2...for one thing it's cheaper and for another thing it has WAY more dance dance revolution style games. Plus the Xbox doesn't have as much software that a 10 year old girl would be interested in. That is unless you want her playing a bunch of Military Combat style games."
3. Today as a matter of fact. The guy in front of me in line went on for about ten minutes about how he wanted to use grand theft auto liberty city stories to "Back UP" his PSP games. He quite clearly said "Liberty City Stories" at least four times. The clerk turns around and proceeds to hand the guy Vice City Stories...the guy didn't really notice I guess and I butted in again, "Um...before you spend 30 bucks on that...it's not the one you want. You need Liberty City Stories...and it has to be a first run copy since they fixed that bug in later pressings." The clerk looked at me a little annoyed and said, "Oh yeah he's right..." and then produced a 9.99 copy of Liberty City Stories...the guy in front of me thanked me..."just doing this guys job" I said. Now as I was checking out a kid came up with his mom and interupted my transaction. "Do you have Lego STar Wars II for PS2?" "Sure do" the guy behind the counter said. He turned to the case grabbed Lego STar WArs I and handed it to the kid. "Is this the one with Luke? the one where you can change clothes?" "Uh Huh! that's the one." the guy says. "Uh not to do this to you again...but it's not the one. The kid asked for Lego Star WArs II. You gave him the first one." "Whats the difference" the guy actually said to me. "Well for one thing it's not hte one the kid wants...he was pretty specific." The kid catches on and goes..."Yeah I don't want this one I want the ORIGINAL trilogy...this trilogy sucks." Smart kid at least.
I guess I come off sounding like a busy body customer...but I have spent countless hours waiting in line while customers in front of me are misinformed and out right lied to. I mean Mario is NEVER gonna come out on PS2. And the DS isn't an MP3 player. Come on.
I wish that Aeris would call me...I have a few choice suggestions. GameStop is the worst. I can't imagine anywhere else where the customer spends and average of 50 bucks per transaction and is treated more poorly and given such awkward misinformed assistance. It's too bad they're the monopoly, cause if there was an alternative, I'd gladly shop there. As it is I only shop at GameStop for used stuff. And living in LA, I'll go to GameDude before I go to Gamestop if I have the time. For new items I'll hit a big box store, it's just quicker and easier, and the customer service is generally much easier to stomach.
And another thing...
What about how GameStop sells OPENED games as New!!! I bought the "last" copy of PainKiller for Xbox and it was opened (and a little scuffed) with "Coming Soon" stickers all over it. I said, "Um...this one is used." "Oh no it's just been opened. It's new...it's our last copy." "If its opened. It's not new. You guys wouldn't accept this thing for a refund if I brought it back in and said 'it's opened, but it's new'." After going a few rounds they guy sold it to me used...but only after making it clear it was because his manager wasn't there...idiocy.
What about how GameStop sells OPENED games as New!!! I bought the "last" copy of PainKiller for Xbox and it was opened (and a little scuffed) with "Coming Soon" stickers all over it. I said, "Um...this one is used." "Oh no it's just been opened. It's new...it's our last copy." "If its opened. It's not new. You guys wouldn't accept this thing for a refund if I brought it back in and said 'it's opened, but it's new'." After going a few rounds they guy sold it to me used...but only after making it clear it was because his manager wasn't there...idiocy.
follow
