Not even one week ago, GameStop decided it would be a good idea to call all of their customers who had reserved Legend of Zelda: Twilight Princess and ask for it back. While that pissed off a fair number of people, I had received the same call and didn't think much of it at the time. I just laughed, hung up the phone, and went right back to not selling Twilight Princess back to GameStop for a mere $30 in store credit.
But today, when I received yet another call from GameStop's resident automated phone sex operator, Aeris, it was obvious they had no regard for my time (or my cell phone minutes). This time, they wanted to know how my recent trip into my local GameStop was. Would I be generous enough to give them a few minutes of my precious, precious time?
Sure -- just for turds and chuckles, why not?
The survey was short and sweet, with the sultry robotic-voiced Aeris as my tour guide.
While one can't make a blanket statement and say that you will be ignored or insulted upon entering every GameStop, personal experience and angry blogs seem to indicate that poor customer service is the norm when it comes to video game retail. In fact, a GameStop employee recently quoted a higher up as having said their stores are known for having the worst customer service in retail.
So it's not surprising to see the company going out of its way to pinpoint issues in particular stores. But can't they do it when I'm not trying to eat my oh-so healthy Taco Bell dinner?
But this is not always the case -- recent visits to two seperate stores in a single mall had me swearing up and down that I would never, ever set foot in a GameStop or EB Games again. But, you know, they have games; and to be honest, I don't really need help in a game store anyhow. I'm a gigantic nerd and so are you, so what do we care if the people were helpful or not?
But no, I was not accosted at the door and shaken down for my copy of Hotel Dusk.
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