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GameStop cuts PS3 pre-order expectations, ensures own destruction photo

You hear that? It's the sound of thousands of GameStop employees quivering in terror. They're going to have a lot of angry customers to deal with come Friday.

How long did you guys sit in line for your PS3 preorders? Six hours, maybe eight? I'm sorry to be the one to tell you this, but your hours sat in the cold might prove to be for naught. GameSpot is reporting that GameStop's initial PS3 launch shipments may not cover all of the meager six-to-ten preorders per store that they've already offered. Tomorrow, GameStop stores will be contacting customers personally to give them an update on their reservation.

Quoth the Harbinger of GameStop's Destruction:

"We are beginning to notify our customers that our initial shipment of PS3 systems will not be what we expected," the representative said ... For launch day, preorders will be filled in the order they were received, and those who had a preorder but are denied a system on day one will receive something for their troubles. GameStop will give those unfortunate customers (as well as unfortunate employees) a free used game or DVD valued at $19.99 or less when they eventually wind up purchasing the system.

Are you kidding? Twenty bucks in merch as consolation for effectively dashing all hope of a PS3 at launch? Those who made that initial wait at GameStop passed over other opportunities at retailers like Toys R Us. We put our faith in GameStop because their allotment estimates already seemed conservative; moreover, we assumed that a horribly botched operation like the Xbox 360 launch could never happen again.

Uh.. oops?








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20 comments | showing # 1 to 20
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Darren Nakamura's Avatar - Comment posted on 11/13/2006 18:37
Darren Nakamura
...Any word on how they're determining who of the people who got preorders get a system on launch day? Does it go by the order of the line back when we preordered, or do I have to get there early on Friday?
JamesSorensen's Avatar - Comment posted on 11/13/2006 18:50
JamesSorensen
ya they F*cked people over again, nothing like doing it 3 days before launch :)
JamesSorensen's Avatar - Comment posted on 11/13/2006 18:50
JamesSorensen
dexter: line order, first come first server preorder order
Ballistic90's Avatar - Comment posted on 11/13/2006 19:04
Ballistic90
Hee hee. Nintendo is so much nicer to me. :) Now it's the Sony's fans that get to feel like they're masochists.
fromagex's Avatar - Comment posted on 11/13/2006 19:32
fromagex
yeah...i got fucked....
Poopface Morty's Avatar - Comment posted on 11/13/2006 20:02
Poopface Morty
I just found out that if for Target's release day they hand out any extra tickets (that's their way to ensure there is no mad dash for the systems) than they have systems, they have to give you a gift card equal to the value of a PS3. $20 is a fucking sham.
Jelster's Avatar - Comment posted on 11/13/2006 20:12
Jelster
Ouch, that sucks balls!!! You can't really blame GS though, I mean 6-10 is hardly beyond a reasonable amount of PS3s to expect at a huge chain of game stores. I expect Sony has only just now confirmed the number (probably screwing them over for a big chain retailer instead). I'm not getting a PS3 but this launch sucks and something should be done to avoid all this bullshit at every hardware launch even if it means a totally random lottery.
Jelster's Avatar - Comment posted on 11/13/2006 20:18
Jelster
@Poopface Morty. But if Target don't know how many systems they have sitting on their shelf before they open their doors they're idiots. GS and their like were kind of forced to do the preorders obviously without prior knowledge, the low numbers they took showed they made an effort to be realistic (I don't think anyone watching the preorders thought otherwise at the time). $20 ain't much but considering thats probably wiping out any profit they're making on the system its still something, to think they should lose $580 just because Sony fucked up is kind of cruel.
Poopface Morty's Avatar - Comment posted on 11/13/2006 20:32
Poopface Morty
I never said Gamestop should be the ones to directly compensate for it. Sony would have had to have worked with Gamestop for this kind of deal, and I think for this fuck up something. I'm not saying give them $600, I think that's fucking stupid, and the store will go out of business doing that. Honestly, those people who are getting screwed at the very least should be next on the queue for their systems. As it is, I can't tell if they're still letting them have at the next batches or not. Of course, that would mean it would be a long time before any walk-in customers can hope to get their hands on it, and knowing Gamestop I'm sure they're not above that.

And on the thing about knowing how many systems a Target store would have...you'd be surprised, and it has less to do with idiocy (not much) and more with a lack of communication. The person handing out the tickets is more than likely NOT someone who works back in Electronics, but probably a GSTL (cashier manager) who in all likelyhood doesn't even have any clue that a new video game console called the PS3 even exists. So it's still very very possible.

Honestly, the local mom & pop here does it right. They don't take any money down on it, and they let you know that there are no confirmed quantities. At most, you can put your name down, but you can do it at virtually any time as long as you can prove the game/system is coming out (in other words, you can't preorder Halo 4, but you could've preordered God of War 2 way back when it was first announced). That way, you won't be screwing over any customers who would've put money down, and that way there's at least an inkling of realistic understanding that you may or may not get a system. I still feel that $20 is a slap in the face at this point...they announced a Pre-Order date that they knew there was going to be lines for, people probably called off work and lost a day's worth of pay (probably more than $20 if you ask me) to wait in those lines, and many of them are going to find out that was all for naught.
Poopface Morty's Avatar - Comment posted on 11/13/2006 20:40
Poopface Morty
Evidently 'Elephant' isn't registering manual line breaks.
Jelster's Avatar - Comment posted on 11/13/2006 20:59
Jelster
I agree, perhaps my belief that this is a more underlying Sony issue came over too strong. I think the whole preorder system flawed anyway and it seems regardless of what you do it'll find some way of falling flat on its face. -----

If Sony had indeed promised GS a set amount of stock and has
now reduced it then yes I'd expect both to compensate the customer in some way but to be honest I'd think Sony would give a big "fuck you" to any company asking for compensation due to short numbers. -----

Then I'd have to say the store manager is a fucking idiot. How hard is it to count 100 Wii or 25 PS3s and count a similar number of tickets out. Give the tickets to the GSTL and inform whoever is in charge of Electronics to not sell anything without a ticket, hell remove the barcode from the system and require a supervisor signoff. Oh and probably put on the ticket that its only valid for 1 hour after opening. -----

The whole preorder thing just moves the mad rush and crush into a more civilised queue. Putting a name down just does the same by pushing the rush to a point where you can prove the system can exist or to the point where its released and you're up against everyone else to get a copy. I'm prepared to be proven wrong but the only fair systems are to either increase the price to a level that meets demand or a lottery where everyone has an equal chance at ownership. ---- In a fun way I kinda like the lottery idea and am shocked that MS and Sony haven't turned their launches into a Willy Wonka style golden ticket affair.
Poopface Morty's Avatar - Comment posted on 11/13/2006 21:12
Poopface Morty
Work at a Target store, especially this time of year. The Store manager more than likely has nothing to do with it...he's got many departments to look over, and believe it or not, the release of a new video game console probably isn't on his top list of priorities; it's probably sales, staffing, available hours, etc. There is usually so much shit going on that it's a high possibility that someone fucks up. Trust me on that one. When the PSP was coming out, I told management about it weeks beforehand and they had no clue what I was even talking about; why would they? We received nothing from Sony in terms of launch preparation collateral, and these people don't play games, so they would have no reason to know. And it has nothing to do with counting how many are here or how many are there; that's not the issue. There are a myriad of different issues that could cause a problem with it, like I said communication being one (the middle aged GSTL who is hourly and spends weeknights watching reality TV probaby has no fucking clue what a PS3 is or why there is even a preorder), or staffing (they schedule people who typically don't work there...the computer does the scheduling, though ideally the specialist should be working that day, but extenuating circumstances do occur), or other issues. The PS3 display in our local Target is not set because the security manager says it's not supposed to be out until then. I'm just saying it can happen, and most blame goes to the wrong place. Honestly, I don't know what I'm even trying to justify or what you're trying to catch me on. I merely pointed out that's what Target is doing, I never once said Gamestop should do the same. I'm saying that $20 is a slap in the face and really doesn't alleviate any sour grapes.
<br>
Hopefully there's a line break and this thing can read some basic HTML. You'd be suprised what taking names down does. The main difference is that this local store doesn't advertise the preorders, unlike what Gamestop did. Gamestop created a mass frenzy with their preorder situation, and even worse is that they allowed people to put money down. This store does not do that, for this very reason. And like a tape recorder on an endless loop, they will let you know that there is no guarantee. All I can say is that this system worked perfectly for them on the 360 and the prior console releases, so I believe this is a better system than Sony/Gamestop's shortsighted error.
Poopface Morty's Avatar - Comment posted on 11/13/2006 21:15
Poopface Morty
"How hard is it to count 100 Wii or 25 PS3s and count a similar number of tickets out. Give the tickets to the GSTL and inform whoever is in charge of Electronics to not sell anything without a ticket, hell remove the barcode from the system and require a supervisor signoff. Oh and probably put on the ticket that its only valid for 1 hour after opening." BTW, that's exactly what they do, minus the lack of barcode removal. That complicates returns.
fromagex's Avatar - Comment posted on 11/13/2006 21:18
fromagex
gamestop should give everyone that cant get one a wii...keep the hundred bucks from the ps3 pre-order...and everyone that is getting screwed, give them a wii. big enough company that thats not going to kill them. 150 loss per pre-"orderer" they screwed. yes its sonys doing, but gamestop, EB, whatever they wanna be called, shouldnt have written checks their asses cant cash. so to speak
Iron Gamer's Avatar - Comment posted on 11/13/2006 21:48
Iron Gamer
Well make your bets boys... The fights will begin on Friday

*Gamestop Employee VS Disgruntled Customer

*Unhappy Children (OF THE CORN!!!) VS Nerdy 40 year-old virgin

*Exhausted overworked Mother VS Hobo (Who doesn't know what's going on)
nmaster64's Avatar - Comment posted on 11/13/2006 22:11
nmaster64
It's not GameStop's fault, this is definitely 100% Sony's bulls**t, but of course GameStop is gonna take a lot of the heat. They went out of their way to ensure everyone who preordered one got one, but Sony boned 'em in return.

Sony's the one who should be payin' out the ass to compensate it's customers...
Jelster's Avatar - Comment posted on 11/13/2006 22:41
Jelster
Not trying to catch you out, just shootin the breeze. ----

I'd say if the store manager is prepared to give away several thousand dollars because his staff and his planning is poor then they need a new store manager. You're certainly not an idiot so why hasn't he given you the job to work the sales or give out tickets. Sorry, but I think its poor management or more accurately a lack of management thats to blame for that kind of screw up. ----

If all those checks are in place how does it go wrong? ----

I feel that Mom&Pop have a lot less pressure to deliver pre-orders. The web was hungry for them to be announced, consumers queued up for them. I think if GS/EB didn't do them plenty of people would be pissed about a rush on Friday morning, having to take a day off work and camp out all night only to have the first 5 people get one. Either way it doesn't work well.
Woverine's Avatar - Comment posted on 11/14/2006 02:32
Woverine
wow, I am surprised that nobody has said this yet, just imagine how bad all the ebayers are gonna get this! all the people who sold/bought preorders from ebay are gonna be fucked. I predict massive dissapering of people who dont wnat to hand out refunds when they dont get their preorder. I just sure as hell hope i get mine.. i have been planing to use that ebay ps3 money for a ot of stuff i will be fucking pissed if i dont get it :-/ ::crosses fingers::
BluDesign's Avatar - Comment posted on 11/14/2006 10:03
BluDesign
Man, I can see copies of every rollerblading, NFL 2K5, and wakeboarding game selling out on Friday. Pickings are going to be slim for a $20 used game. Sony was at GS's yearly gathering back in October where they pleged a specific amount of units for sale. Gamestop pretty much is clean on this one. They offered up what their estimated launch allocations were as pre-orders, and they're probably going to be one of the only places restocking PS3's before xmas, if only to fill preorders.

Yet again, this is Sony's fault. I wonder what great and grand failures Sony has in store for us all today! Only 3 more days till launch! Sony keep it coming because this gravy train of bad news and bad karma just don't stop!
Tanooki's Avatar - Comment posted on 11/14/2006 21:26
Tanooki
Ugh, I'm working on Friday too, and I have a feeling I won't be leaving with my asshole intact.
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