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Facepalm: Ubisoft DRM servers bork, downing Ubi PC games photo

When confronted with the prospect of Ubisoft's horrific DRM system, which requires PC players to never ever be offline ever, a distressing amount of people shrugged and went "Eh, I have good internet anyway."

Well, it seems that Ubisoft itself didn't have very good internet - not in Europe, at least - as its authentication servers went down at around 8AM GMT, kicking some players off their Assassin's Creed 2 sessions and subjecting others trying to come online to lengthy log-in waits or frequent timeouts.

A Ubisoft UK representative, "Ubi.Vigil" responded to the immediate (and justified) forum conflagration by calling the outages "unacceptable, particularly as [I have] been told [that] these servers are constantly monitored."

A later status update stated:

Due to exceptional demand, we are currently experiencing difficulties with the Online Service Platform. This does not affect customers who are currently playing, but customers attempting to start a game may experience difficulty in accessing our servers. We are currently working to resolve this issue and apologize for any inconvenience.

"Exceptional demand"? Seriously? That's just great. And to think that every Ubisoft PC release, from now until they say otherwise, is going to be equipped with this schlock.

And, looking back to their panicked damage-control "response" interview with PC Gamer, they refused to make a 100% commitment to patch out the DRM should they decide to take down the authentication servers entirely, this all seems portentous.

Well, at least someone's going to fix this, right?

[Thanks to everyone who sent this in!]

Ubisoft DRM Authentication Server is down, Assassin's Creed 2 Unplayable [Joystiq]

 

LAUNCH GALLERY (1 IMAGES)
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Josh Tolentino is Destructoid's associate editor, specializing in Japanese video games. He is also a contributing editor to Japanator.com Meet the rest of the team



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59 comments | showing # 1 to 50
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StingingVelvet's Avatar - Comment posted on 03/07/2010 20:55
StingingVelvet
"Well, at least someone's going to fix this, right?"

This is honestly one of the reasons I don't worry much about DRM... if it ever bones me completely, I just crack it. I own a box copy, no one is going to sue me for playing a game I paid for, I don't care what the DMCA says.

It's important to support PC gaming right now... buy the games, then crack them if you need to. It sucks, but it's better than the alternative: Ubisoft giving up on the PC entirely.
StingingVelvet's Avatar - Comment posted on 03/07/2010 20:56
StingingVelvet
@ brainderailment

STFU pirate, you're the root cause of all this.
Monodi's Avatar - Comment posted on 03/07/2010 20:59
Monodi
Ah, Ubisoft. Stop pretending you always know what you are doing and start doing the right thing for once.
bluemeep's Avatar - Comment posted on 03/07/2010 21:00
bluemeep
Absolutely glorious.
Cazza's Avatar - Comment posted on 03/07/2010 21:02
Cazza
Stupidest idea i've heard of. Ever. Ubisoft really don't know what they're doing do they?
John B's Avatar - Comment posted on 03/07/2010 21:03
John B
BWA HA HA HA HA HA HA HA HA HA HA HA HA HA HA ha ha ha ha .. .. .. ..

{gasps for air}

BWA HA HA HA HA HA HA HA HA HA HA HA HA HA HA ha ha ha ha .. .. .. ..
ProperlyParanoid's Avatar - Comment posted on 03/07/2010 21:04
ProperlyParanoid
Oh yeah, this is so unexpected. Nice going Ubisoft.
MPgmr's Avatar - Comment posted on 03/07/2010 21:05
MPgmr
I love how /v/ is trolling the forums. A choice quote:

"drm was a good thing youre internet is not good enuogh thats is why it fail. witout it pirates would invaede youre game and you would have bad time"
Caladein's Avatar - Comment posted on 03/07/2010 21:06
Caladein
@StingingVelvet

"I don't care what the DMCA says" makes you as much a pirate as brainderailment in the eyes of the law. Hell, buying/selling second-hand games makes you as much a pirate in the eyes of a lot of publishers.
Daxelman's Avatar - Comment posted on 03/07/2010 21:07
Daxelman
Man, building a PC is not sounding to hot right now.
Monodi's Avatar - Comment posted on 03/07/2010 21:09
Monodi
@Daxelman

Oh, I really enjoy mine! I encourage you to get one. Don't klet Ubisoft's failures make you look down on the idea.

Just be sure to know what you are doing.
Mechman's Avatar - Comment posted on 03/07/2010 21:10
Mechman
I've been hearing of horrid bugs with silent hunter 5, which uses the same DRM. Apparently some people are having issues where it doesn't actually save their game when it says it does, and losing half an hour of gametime.
John B's Avatar - Comment posted on 03/07/2010 21:10
John B
Karma. It's a real bitch, isn't it, Ubi? Treat your customers like shit and this is hat you get.
vApathyv's Avatar - Comment posted on 03/07/2010 21:13
vApathyv
At the rate this is going, their new DRM won't last another three months.
Arugala9's Avatar - Comment posted on 03/07/2010 21:21
Arugala9
Hahahahaha, who didn't see this coming?
RenegadePanda's Avatar - Comment posted on 03/07/2010 21:22
RenegadePanda
Ubisoft?

More like...NOOBisoft.

Amirite?
SalmonSeller's Avatar - Comment posted on 03/07/2010 21:23
SalmonSeller
"Well, at least someone's going to fix this, right?"

Someone did fix this - they are called pirates.
Dv8thwonder's Avatar - Comment posted on 03/07/2010 21:24
Dv8thwonder
Although I'm against DRM, I have to give Ubisoft credit for being upfront about it.

If the ApocalyPS3 has taught us anything it's better to know and be safe than sorry.
Corak's Avatar - Comment posted on 03/07/2010 21:30
Corak
Wow this sucks for PC users. Ubisoft is not winning any pc users over with this stuff.
Los255's Avatar - Comment posted on 03/07/2010 21:42
Los255
Man, this is just sad now.
Usedtabe's Avatar - Comment posted on 03/07/2010 21:42
Usedtabe
I feel sorry for PC gamers. This is just stupid on Ubisoft's part. I'm just glad I haven't liked any Ubisoft game in years. They're always riddled with bugs, shitty controls, online issues, etc. But for those that do like their games, this sucks.
Jeff Cusack's Avatar - Comment posted on 03/07/2010 21:43
Jeff Cusack
Generally if you do something that limits the versatility of the product its bad. This is one such example. And pirates aren't the root cause of this, Ubisoft is the root cause of this. Honestly, EA decides to give people $10 in DLC to prevent this stuff, Ubisoft decides to make people bend over and take it in the rear.
BlackSunEmpire's Avatar - Comment posted on 03/07/2010 21:48
BlackSunEmpire
This is too funny.

How did they not anticipate a lot of people needing to log in at once, did they not know how many units they were producing??
Sanious's Avatar - Comment posted on 03/07/2010 21:51
Sanious
I mean I get they're trying to go for ways of preventing piracy and all that. But, when you do it in such horrible ways (such as this), it kind of re-enforces people to pirate considering you really don't own their game with this shitty DRM.
Samulus Wolfgang Maximus's Avatar - Comment posted on 03/07/2010 21:59
Samulus Wolfgang Maximus
This is why people shouldn't buy games with such absurd DRM in it. If you did happen to buy this game already I would look for a crack so that you can play it regardless of whether you have internet or not.
manasteel88's Avatar - Comment posted on 03/07/2010 22:03
manasteel88
I just laughed at this. Good job Ubisoft.
Maniac's Avatar - Comment posted on 03/07/2010 22:04
Maniac
Good thing I didn't buy (or pirate) the game.
Turbofail's Avatar - Comment posted on 03/07/2010 22:11
Turbofail
So if we go and take a look at the sales figures, because of this DRM stopping nasty pirates from stealing their games, their numbers should be WAY above normal, right? I mean if pirates are really the cause of so many lost sales, AC2 should be off the freaking charts! Or,just maybe, sales are on par with every other release, if not below. Oh of course "pirates" will still be to blame, along with ghosts and Area 51.
amtalx's Avatar - Comment posted on 03/07/2010 22:15
amtalx
Well, if piracy wasn't justified before, it is now...since it's the only way to play the game you just fucking paid for.
aaronf's Avatar - Comment posted on 03/07/2010 22:18
aaronf
Meanwhile, the pirates (wasn't the DRM supposed to stop these guys?) are playing their copies of AC2 just fine.

Just goes to show that DRM only hurts the legit customers.
Skribble's Avatar - Comment posted on 03/07/2010 22:18
Skribble
Bahahahahahahahahahahahahahahahahahaha.

Delicious.

I should feel sorry for the people that bought the game, but I don't. Thats what you get for supporting draconian DRM schemes and making Ubisoft think it's OK to punish their customers for buying a game.
Alxariam's Avatar - Comment posted on 03/07/2010 22:39
Alxariam
God, as soon as a working crack comes out, I'll be enjoying my Assassin's Creed 2 DRM-free. This is BS.
Quesa's Avatar - Comment posted on 03/07/2010 23:00
Quesa
I do feel sorry for anyone who unknowingly purchased a recent Ubisoft title, but anyone who knew better got what they deserved for feeding the beast that is massively obtrusive DRM.

And no, piracy is not justified because you knowingly or unknowingly agreed to sit on an anal probe while playing it.
Ninjasnake's Avatar - Comment posted on 03/07/2010 23:12
Ninjasnake
This is just wrong. If this is the way that PC gaming is going then everyone is going to start pirating there games. I know that I won't feel sorry for the publishers that lose money for doing things like this to their customers. If you make a good game, people will pay for it, there is no reason for companies to criminalize there customers in this way.
vexed alex's Avatar - Comment posted on 03/07/2010 23:13
vexed alex
GO BACK TO JAPANATOR! YER KIND DON'T BELONG 'ROUND THESE PARTS, BOY!
scamp115's Avatar - Comment posted on 03/07/2010 23:14
scamp115
Someone must be hitting Ubisoft with a denial of service attack. They hope to show Ubisoft the flaws in their DRM system. I can't think of a better way to turn public opinion against Ubisoft than to have this system break just as everyone is starting to use it. I can't imagine that Ubisoft didn't take into account the number of people that were going to be using the system. So the next best explanation is someone messing with Ubisoft.
Vedicardi2's Avatar - Comment posted on 03/07/2010 23:18
Vedicardi2
ubisoft... don't go activision on me T_T
Genebeef's Avatar - Comment posted on 03/07/2010 23:23
Genebeef
wow, didn't this just happen last week on a sunday but on a certain black box with certain games...
ninjikiran's Avatar - Comment posted on 03/07/2010 23:35
ninjikiran
This news post made me smile ear to ear.
Devils Theory's Avatar - Comment posted on 03/07/2010 23:43
Devils Theory
Ubisoft = Epic Fail
StingingVelvet's Avatar - Comment posted on 03/07/2010 23:51
StingingVelvet
@ Isaac Cajina

I am pretty sure they're not at all worried about people who crack games they bought. I mean, it might contribute to piracy stats if I had to do it often or anywhere near release, but I don't. I am talking about wanting to play Mass Effect again and being out of activations and EA support doesn't email back for a day or two so I say screw it and crack it.

It's not perfect customer behavior, but it's far from piracy. If they want to sue me for that I would welcome it, it would be a great way to finally challenge that silly DMCA provision which, read the right way, calls modding a crime.
Xzyliac's Avatar - Comment posted on 03/07/2010 23:54
Xzyliac
Way to make the pirates feel snug and the legit to feel punk'd.

:/
mix's Avatar - Comment posted on 03/08/2010 00:12
mix
Wow, no surprise here. I will not buy anything Ubisoft from here on in, mark my words.
Jon B's Avatar - Comment posted on 03/08/2010 00:28
Jon B
Remind me again, what's the reward for buying the games with this DRM over pirating them?
None?
Wait, it's worse if you buy them?

Cool way to persuade people not to pirate, Ubi.
Mecha Six VII's Avatar - Comment posted on 03/08/2010 00:49
Mecha Six VII
just shows that DRM, which is intended to prevent piracy, only encourages it. God, I love irony.
KrazyKraut's Avatar - Comment posted on 03/08/2010 00:49
KrazyKraut
that suxx. i was for DRM on PC games... and this idea was good.

A friend said:" what if you have a crappy wireless lan connection in your dormitory"
I said:" common they need only some data packets"

He said:" What if the servers suck ass?"
I said:" Common mate, I think they planned everything well, to show that DRM can really work"

Now I say:"DRM and Ubisoft....fuck you"
Ali AlKhalifa's Avatar - Comment posted on 03/08/2010 01:21
Ali AlKhalifa
Funny story: I could not play Assassin's Creed II, whereas my next door piece of **** downloader neighbor was enjoying himself =(

Good thing I had EA games' Bad Company 2 to play while I waited... Oh wait.....


*Facepalm*
SASUGA RIVAL's Avatar - Comment posted on 03/08/2010 01:55
SASUGA RIVAL
Can't believe people are actually buying ubisoft games with that crap on it. Way to punish paying customers ubisoft.
Nozomu's Avatar - Comment posted on 03/08/2010 02:14
Nozomu
If it wasn't such a twisted idea, I'd think that Ubisoft had this kind of crap planned so more people would pirate their game and they have some kind of excuse to leave PC behind.

But that would be such a twisted thing... right?
flea friend's Avatar - Comment posted on 03/08/2010 03:57
flea friend
Ubisoft enacts draconian DRM to stop pirates, and now they've effectively driven their customers into the arms of pirates with their own failure. Fantastic.


In a way, though, I'm kind of grateful to Ubisoft. For years, people have been saying that DRM software is a bad idea, and for years people like KrazyKraut (no offense) have written off the complaints because surely things couldn't be/get that bad. Now that things have come to a head like this, I imagine a lot more people will start seeing DRM as a bad thing. Perhaps sweeping changes in copyright protection policy are around the corner...
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