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EU demanding refunds for broken games photo

A new European Union proposal could very well determine the future of videogame development, claims a new report from the BBC. The EU is demanding that games be made to march in step with other products and offer a two-year guarantee, with refunds expected for any videogame that is found to be too glitchy to get through. To put this in perspective, the chaps who made Two Worlds would be bankrupt under this new law.

Dr. Richard Wilson, head of European games representative TIGA, disagrees with the proposal: "They have to be careful not to stifle new ideas. Consumers need good quality products -- that is only reasonable -- but if the legislation is too heavy-handed it could make publishers and developers very cautious."

With all due respect, I don't think publishers can balk at the concept of new game ideas anymore than they already do. Besides which, since when has "new" and "buggy" been in the same league? BioShock was new, but I don't remember it being glitchy at all. Meanwhile, Bethesda takes the Fallout license, merges it with established Elder Scrolls-style gameplay, and presents to us a glitchtastic tale of buggy delights.

I do see what Wilson is saying, that developers would rely on established engines and be afraid to make new strides in the industry, but at the same time, there's no excuse for a broken game. "We're trying something new," doesn't quite cut it when you've demanded fifty quid for what you're now claiming is an experiment. 

Personally, I feel the threat of a refund might force developers and publishers to seriously think about finishing their games before release, rather than just rely on patches after rushing something out of the door.








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37 comments | showing # 1 to 37
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Shirley Temple's Avatar - Comment posted on 05/15/2009 10:45
Shirley Temple
I concur.
HiddenAHB's Avatar - Comment posted on 05/15/2009 10:50
HiddenAHB
I agree that developers shouldn't rush a game to finish it on the time and then release a buggy thing, but i think this is going to scare some companies ou at least make them very cautious.
It's the same shit with DLC, you have to pay extra 50 bucks to finish a game that you already bought(Looking at you Fo3)
megatron0016's Avatar - Comment posted on 05/15/2009 10:50
megatron0016
frankly i think this law ought to be instituted everywhere. it would be great if devs had to not only play test their game but fix the problems that they find
DeusPayne's Avatar - Comment posted on 05/15/2009 10:52
DeusPayne
The problem is that there's really can't be a clear defined, "too glitchy to get through". Some glitches are easily looked over by some players, but not others. Some games are all about immersion, so a simple invisible wall, or colliding NPCs can be devastating. Other games can be basically completely glitch free, but has 1 extremely rare one that completely borks your save file from being able to complete the game. And now, with consoles allowing patching, there's no reason that a development studio can't fix the product after the fact.
LsTr Of SmG's Avatar - Comment posted on 05/15/2009 10:53
LsTr Of SmG
So long as it's intelligently thought out (which I have my doubts about) it's a brilliant idea. Putting it into practice could provided some interesting challenges however.
Blasto's Avatar - Comment posted on 05/15/2009 10:55
Blasto
How glitchy is "too glitchy" ?

I don't see this working at all, "glitchy" would be too open to interpretation. It would get abused to hell.
Woocifer's Avatar - Comment posted on 05/15/2009 10:58
Woocifer
Blahahahahahhahahahahhahahahahahahhahahah Two Worlds... no wait... BALAAAAAAAHAHAHAHAHAHAHAHAHAHHAHAHAHAHAHAHAHAHAHHAAHAHHAHHAHAHAHAHAHAHAHA

Stupid Two Worlds!
Batthink's Avatar - Comment posted on 05/15/2009 11:01
Batthink
I'm with DeusPayne on this one. What exactly defines a 'glitchy game' at the beginning of any legislation could fall hard on games we may enjoy regardless.

I remember the discussion about only letting 'Triple A' titles to be released. We wouldn't have a lot of games to play with if that was in force. Likewise, I don't think this will work well at all.
Kohlstream's Avatar - Comment posted on 05/15/2009 11:01
Kohlstream
I think Bully for the PC and GTA 4 for the PC would have fallen into this only cos it affected a good 40-50% of the people who bought the game. If you are in a minority then i would like to see if this policy still stands.
JustLikeBuck's Avatar - Comment posted on 05/15/2009 11:01
JustLikeBuck
Not a horrible idea.

Whilst in the short term it would curb creativity, in the long run it would eventually be made part of the design process, and project management. But then most electrical goods don't have the benefit of being fixed over the internet.

Rather than enforcing it, perhaps it should be done on a fine or penalty bases. Much like how you'd complain about an offensive advert, you could complain the game is faulty (Far Cry 2 only recently fixed its save corruption bug, for example). If no fix is supplied in good time, the company should be fined.

Sounds harsh, but we pay them for the game. They should at least ensure we can make it to the end!
grasslunatic's Avatar - Comment posted on 05/15/2009 11:12
grasslunatic
Still with the Fallout 3 hate, Jime.
Chronic Logic's Avatar - Comment posted on 05/15/2009 11:19
Chronic Logic
Refunding a game? You could just copy a new game and play it and just return it saying there was glitches. BAD IDEA.
Mentok the Mindtaker's Avatar - Comment posted on 05/15/2009 11:20
Mentok the Mindtaker
This would be epic, to bad it won't happen.
Shadowiii's Avatar - Comment posted on 05/15/2009 11:20
Shadowiii
Fallout 3 seriously isn't that bad.
But I think this is a great idea.
psycho terror2's Avatar - Comment posted on 05/15/2009 11:21
psycho terror2
i imagine the STALKER games wouldn't fare too well if this were law, and that sucks. i don't care how buggy they were, it would be a damn shame if GSC got screwed by something like this.

i totally see the sense in this proposal, but i fear the industry would lose more than it would gain, and as a gamer that's unacceptable to me.
jsutcliffe's Avatar - Comment posted on 05/15/2009 11:25
jsutcliffe
It might be feasible for console titles, but for PC games you have to take into account a near-infinite array of idiosyncratic hardware combinations.

I'm all in favour of this as a consumer right, I just don't think it's even close to practical.
IronRaiden's Avatar - Comment posted on 05/15/2009 11:28
IronRaiden
I can't seem to see anyting bad about a low that could put the people behind Two Worlds in bankrupcy.
ChaosTeaCup's Avatar - Comment posted on 05/15/2009 11:31
ChaosTeaCup
I don't think I've ever had a game-breaking glitch, but then maybe I'm just lucky. Anyway, I like some glitches, such as twitching ragdolls - adds to the realism (sometimes).
Tha_Meat's Avatar - Comment posted on 05/15/2009 11:42
Tha_Meat
This is called motivation people...and I like it. A chance for heart and soul to be returned to a majority of games. This is thrilling news!
Saturn118's Avatar - Comment posted on 05/15/2009 11:48
Saturn118
I've never played a retail game that was too glitchy. Gears of War 2's multiplayer coming the closest.
Corak's Avatar - Comment posted on 05/15/2009 11:50
Corak
Not a horrible idea but the phrase "refunds expected for any videogame that is found to be too glitchy to get through" is way to damn vague. How do you define that? Is there a set number of "glitches" that you have to experience to return it? Who sets the standard of what game can be returned and which ones can't? Can I go out of my way to find a glitch in the game, you know climb on random objects in the world and get to an area that I'm not supposed to be in only to get stuck, call it a glitch, and get to return the game? This reeks of medeling in an area where you have no fecking clue what you are doing.

I'm all for holding companies responsible for releasing a shoddy product, but I can totally see developers getting scared and the consumer waiting twice as long to get their hands on a game if something along these lines went into effect.

Most games I've played recently wern't broken or glitchy enough to warrant them unplayable. The last big one I remember was GTA4 for PS3 and the game freezing/crashing because of some online ranking system used in the background while you were playing the game causing the game to freeze. Maybe to the point where you had to start all over because it corrupted your save file. It was fixed fast, but if they couldn't patch it the game might have been rendered useless if you were online while you were playing it.
Chris Carter's Avatar - Comment posted on 05/15/2009 11:54
Chris Carter
They need to exclude Bethesda from the rule, because since Morrowind, I expect tons of glitches, otherwise I'm disappointed. It's part of the Bethesda experience.
Miguelcar808's Avatar - Comment posted on 05/15/2009 11:55
Miguelcar808
I had to restart my PS3 over 30 times in order to finish the story of Need for Speed Undercover that qualifies has "too glitchy".
Since developers have consoles with internet connection on all units of a it to develop games.The games have become increasingly buggy.
During the PS1 era it was a big deal when "Gran Turismo 2" players couldn't get 100% on the game.Now is not, big deal. Even Epic is immune to this: that created the engine they improved it they made games with it and still launched a game with broken multiplayer... or so I'm told.
Tubatic's Avatar - Comment posted on 05/15/2009 12:07
Tubatic
My concern, from a QA standpoint (I've tested wars you know), is that when you introduce alot of test cases, you just have that many more obstacles between you and your deadline. Which ultimately translates more cuts you may need to make to ship your product and start paying off your investors, salaries, tool costs, etc.

Which means more things are going to get cut.

And especially if this doesn't apply to Download Content, MANY MORE things will be shipped after the fact to safeguard against this.

Hyperbole on Berserk overhere, I'll admit. But I believe that there's some validity to the idea that this can lead to less risk taking in design and release content.
Patriot SE's Avatar - Comment posted on 05/15/2009 12:34
Patriot SE
This whole idea would just impede on innovation. Developers may lack the funds to fully test a new idea...ie Two Worlds. Something that was relatively untested before in the market and something that was adventerous enough to warrant a sequel.

As Jim pointed out this would bankrupt the company, and force the entire industry to focus more so on the standard cookie cutter experience that so many other games have become.

Not to mention EU citizens complain enough about not getting games or seeing a huge time difference between when the US or Japan get a title. This would only increase that difference in time or completely stop a title from being released into the market in the first place.

Yet again, the EU is making another horrible move.
PhazonYoshi's Avatar - Comment posted on 05/15/2009 12:47
PhazonYoshi
Nonononononono. no.

Bethesda make some of the best wRPGs ever, should they be punished for not having the ability to playtest every possible game? No, I've played about 400 hours total on Oblivion, and never done most of the guilds, or gotten further than kvatch in the main quest. The games are buggy, Bethesda should not be charged for this. Let people trade the games in, y'know, like they have been since the game came out.
DinnertimeNinja's Avatar - Comment posted on 05/15/2009 13:16
DinnertimeNinja
This is a decent idea IN THEORY but it would probably be horrible in practice.

I mean, yes, Fallout 3 was glitchy (particularly the DLC, but I'm not lumping that in with this point), but considering the scope and magnitude of the game, I think it would be damn near impossible for ANY company to tes something this huge for all possible bugs.

Even if they had a thousand play testers it would be a monumental feat for the game to be glitch free at launch.

I think that so long as the companies in question are concerned about their product enough to support it with timely and audience-guided patches then I don't really see anything beyond a mild annoyance here.

Oh, and I haven't played it, but apparently Two Worlds is actually a decent game now that it's fixed and cheap. You just have to trudge through the first few hours of the game before it really gets kickass.
Leviathan902's Avatar - Comment posted on 05/15/2009 13:20
Leviathan902
At the risk of sounding like a broken record, I concur with everyone above who said that it's almost impossible to define. Fanatastic idea, nearly impossible to implement.

Besides, why specifically video games? What about other computer software?

Furthermore, 2 years is way too long. How do you prevent people from abusing the system? How easy would it be to play through the whole game, then wipe your save file and say you couldn't get through it, give me my money back? How many people would take advantage of that?
Black Nexus's Avatar - Comment posted on 05/15/2009 13:21
Black Nexus
@phazon yoshi
so people should have to waste their money because someone like bethesda didn't do their job properly ? thats just f*cked up. while I dont really agree with this I do think there needs to be some regulation as to how glitched your game is allowed to be. patches should exist for making improvements, not fixing stuff that should have worked in the first place.
Sick B0y's Avatar - Comment posted on 05/15/2009 13:23
Sick B0y
I gues they would need to put a system in play online that ranks the game. Dont leave it to the consumer to decide but a team. When the game is flagged you take it back. Now is this for mp and sp? I hope so if it is i want my money back for gears 2
PhazonYoshi's Avatar - Comment posted on 05/15/2009 13:24
PhazonYoshi
Beth do their job fine, I've had about 600 hours total on oblivion, not one game breaker. A few oddities, but it's an epic RPG, there are literally hundreds of NPCs, for example.
Naim Master's Avatar - Comment posted on 05/15/2009 13:58
Naim Master
Two hoorays for less inventive games and more generic linear grey shooters !
Timmeh's Avatar - Comment posted on 05/15/2009 13:59
Timmeh
Ahahaha, I hope this finds its way into law. I'm sick of half-assed developers who know they can peddle buggy as shit games and people will not only buy it, but legions of pants on head retarded people will jump to their defence. Yes I'm talking about Bethesda.

I don't care whether one, ten or a thousand people a game and whether it has one or one thousand hours of gameplay. If you charge money for something it should work properly and consumers should have every right to return faulty goods. None of you people excusing this stuff would put up with the same treatement from any other industry.
Arch649's Avatar - Comment posted on 05/15/2009 15:15
Arch649
There is NO way this can be done in any practical way.

Game development is incredibly expensive and difficult to do right, especially for PC games. There are way too many hardware configurations to be able to test their games on ALL of them. And if they were going to do it, their QA budget would skyrocket. It's not right that game developers would be threatened with refunds because their budget can't compensate for extra QA.

And even then QA can only go so far, especially for multiplayer. If you want better stability, you're gonna have to do field tests or public betas in order gather enough data to fix any additional bugs and exploits. And that requires a massive budget, a budget most developers/publishers either (A) do not have or (B) are not willing to invest in.

World of Warcraft and Left 4 Dead weren't perfect from day 1. And said field tests helped stabilize them a bit.

And last. Most bugs are exaggerated from the internet. Fallout 3 worked perfectly fine on my PC.
Chuzzle's Avatar - Comment posted on 05/15/2009 15:59
Chuzzle
One perfect example comes to mind. Anybody remember the remake of Pools of Radiance for the PC? Had a nice little bug in it. when you went to uninstall the game, regardless of where you had it installed, the uninstaller only saw C:\ for the path..

uninstall.. uninstall.. uninstall.. machine shuts down. Reboot.. No OS Found.
capitan's Avatar - Comment posted on 05/15/2009 17:48
capitan
this law should be revised if they want it to work. if a game is found to be "too glitchy", the company should have like a 30 day period to fix it and recall the old copies to replace them with the fixed version. if they can't fix it within the 30 days then they would be fined based on a small percentage of the game sales which would greatly affect them. otherwise if this law goes the way it does, nothing is to stop developers from just dropping EU support and just focusing on JP and US and then moving on to other SEA countries rather than to the EU.
Emrah's Avatar - Comment posted on 05/16/2009 03:28
Emrah
This is NOT a good move. I agree with capitan, they really have to think it through if they ever want to go with this legislation. Also, they really have to define what should be considered broken and what is not. There are gazillion possibilities in a game (yes, even a scripted one), there's only a few things you can do with your vacuum cleaner without breaking your warranty.
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