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EA suggests you 'guess' install keys for bungled Red Alert 3 copies photo

Real smooth, EA. Some copies of Red Alert 3 appear to be missing characters in their installation codes, meaning of course that you can't install the game you just bought. While this could be potentially frustrating, Electronic Arts has come up with an absolutely ingenious workaround -- guess the missing character.

"There is currently a work around that may allow you to bypass this issue. Since you have the first 19 characters of the code already, you can basically try "guessing" the last character. To do this, simply enter your existing code, and then for the last character, try the letters A-Z, and then the numbers 0-9. You should eventually get the right combination and be able to play the game."

Wow. Just basically guess. I really wish I could add to that with sarcasm, but I think nobody could send that up better than the way it's written. So, let us just sit back and marvel at it, shall we?


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38 comments | showing # 1 to 38

njsykora's Avatar - Comment posted on 11/04/2008 08:12
njsykora
Epic BBCode Fail
garison's Avatar - Comment posted on 11/04/2008 08:17
garison
Wow, real smooth guys.
Skribble's Avatar - Comment posted on 11/04/2008 08:19
Skribble
I think I.... blew a funny fuse.
Killwithhonor's Avatar - Comment posted on 11/04/2008 08:20
Killwithhonor
Haha thats funny, but its just a single character, nothing to really complain about. Itll take you all of what? 3 minutes, haha its definately a waste of my playing time :P
zeroword's Avatar - Comment posted on 11/04/2008 08:26
zeroword
This plus DRM. It is so much easier to just pirate the damn thing....
JustLikeBuck's Avatar - Comment posted on 11/04/2008 08:27
JustLikeBuck
Hahahahahahahah

Or ask your friendly neighbourhood pirate. You've paid for the game, you may as well get to enjoy it free of DRM.
Guagloves's Avatar - Comment posted on 11/04/2008 08:30
Guagloves
Are you kidding me? Wow EA. Wow.
dgschrei's Avatar - Comment posted on 11/04/2008 08:32
dgschrei
Now I might actually get it, only to boast at my friesnds, that I cracked a 20 Digit code with the brute force Method.
casualweaponry's Avatar - Comment posted on 11/04/2008 08:33
casualweaponry
Seriously?!? Is EA fucking kidding me?

Is this what gaming has seriously come to? Are Red Alert fans really going to put up with this? Are they willing to let themselves be jerked around this badly?

DRM? EA says deal with it. Incomplete serial? EA says deal with it. Shitty customer service? EA says deal with it.

I can't believe a company would be so cavalier, so dismissive, so damn cocky as to tell customers to do this.

Its a sad, sad day when gamers are willing to put up with shit like this.

If this is indicative as to how publishers are willing to treat customers, it may be time for me to find a new hobby.

EA can deal with that.
Arttemis's Avatar - Comment posted on 11/04/2008 08:34
Arttemis
"This plus DRM. It is so much easier to just pirate the damn thing...."

I wonder how close they would be to banning your game account for saying that on EA's forums...
Char Aznable's Avatar - Comment posted on 11/04/2008 08:34
Char Aznable
This doesn't really seem to be a huge deal, but it's kind of unprofessional, isn't it?
morkuma's Avatar - Comment posted on 11/04/2008 08:37
morkuma
luckily my copy had all 20 parts of the key, BUT i had problems running the game (would crash on splash screen) for the first 3 patches... figured that out, (with no help from support, hah) and now i can play single player... however, if i try to play online... i'll just leave it at that. i have yet to play a game online, and i bought the damn thing for coop.
zombiekiller13's Avatar - Comment posted on 11/04/2008 08:47
zombiekiller13
It's not the guessing bit that is a problem...it's that this is their actual solution. Couldn't they set up some sort of online support where you enter in the digits you have and they provide you with the final one? I mean, sure, someone could exploit that, but it's better than "guess the last one".
Justice's Avatar - Comment posted on 11/04/2008 08:56
Justice
Zombiekiller is right, what's so bad is that this is their given solution. Poor effort EA.
Blommen's Avatar - Comment posted on 11/04/2008 08:58
Blommen
Well shit happens, they are offering 2 soliutions so I don't see the problem here...stop bitching ang start guessing:P
elsteveo's Avatar - Comment posted on 11/04/2008 09:07
elsteveo
But you get to see shirted titties!
amalgamut00's Avatar - Comment posted on 11/04/2008 09:17
amalgamut00
0 out of 10
falinter's Avatar - Comment posted on 11/04/2008 09:25
falinter
I love the incentives we have for buying legit.
AgentMOO's Avatar - Comment posted on 11/04/2008 09:25
AgentMOO
lol, more comedic gold from gaming industry PR
Funkiller's Avatar - Comment posted on 11/04/2008 09:39
Funkiller
Now with added Wheel of Fortune minigame! Play the minigame to unlock the full game! Whee!
twincannon's Avatar - Comment posted on 11/04/2008 09:43
twincannon
roflllllllllllllllllllllll
Nillerus's Avatar - Comment posted on 11/04/2008 09:53
Nillerus
Priceless.
Emrah's Avatar - Comment posted on 11/04/2008 10:08
Emrah
The professional solution would be to have an online server, you'd give them your code, the server would 'guess' it for you.
NinjaElf's Avatar - Comment posted on 11/04/2008 10:08
NinjaElf
EA: Taking a step forward...right off the cliff.
Ocified-Xboxer's Avatar - Comment posted on 11/04/2008 10:52
Ocified-Xboxer
You really HAVE to leve EAs responses to consumer issues...I guess this will teach the lot of us that giving their titles bad reviews on Amazon because they want to fuck the consumer over...EA sucks...
king3vbo's Avatar - Comment posted on 11/04/2008 11:05
king3vbo
So much fail
Mentok the Mindtaker's Avatar - Comment posted on 11/04/2008 11:15
Mentok the Mindtaker
Dammit! Are you kidding me? SERIOUSLY!? WTF!? But the girls in Red Alert 3 are super fine so i guess that makes up for it... if you can ever get the game going.

Also, cocks.
LostSoulDX's Avatar - Comment posted on 11/04/2008 11:27
LostSoulDX
Great job EA! Just tick off even more gamers. Smooth move.
Sharpless's Avatar - Comment posted on 11/04/2008 11:40
Sharpless
EA =



Smooth move, guys. Classy. *thumbs up*
mix's Avatar - Comment posted on 11/04/2008 11:43
mix
The did lay off 6% of their employees so maybe the guy that prints the last digit was never replaced.....

FAIL
Judas's Avatar - Comment posted on 11/04/2008 12:14
Judas
mother fockers,

Take that shyt back to the store you bought it from. It's a crappy game anyhow.
PhazonYoshi's Avatar - Comment posted on 11/04/2008 12:40
PhazonYoshi
lmfao
Cube's Avatar - Comment posted on 11/04/2008 12:43
Cube
I got a better IDea wait for some hacker to crack it and there lame DRM that is stotaly worthless and then down load his no CD patch.
d e v i l e's Avatar - Comment posted on 11/04/2008 15:51
d e v i l e
I guess it could be called unprofessional, but it seems to me that it's the fastest solution to the problem and that's all I really care about.

I'd go so far as to say that I respect EA more for biting the bullet and saying it's not pretty, but here's the quickest way to get what you want if you don't want to wait for us to figure this out.
AliasWyvernspur's Avatar - Comment posted on 11/04/2008 18:44
AliasWyvernspur
I read on Ars that the other option was to send in a physical picture of the code to EA. How slow is snail mail?

Sure, guessing 1 out of 36 isn't bad (imagine if 2 digits were missing) but still, a stupid solution.
Dexter345's Avatar - Comment posted on 11/05/2008 16:26
Dexter345
There's a difference between guessing and process of elimination. This will work, it's just annoying and unprofessional.
swiftly's Avatar - Comment posted on 11/07/2008 02:31
swiftly
have EA realised that the majority of gamers do actually hate them? And if so this is the small, first step of them showing us how evil they actually are.
HPDToid's Avatar - Comment posted on 11/09/2008 15:46
HPDToid
" morkuma at 11/04/2008 08:37

luckily my copy had all 20 parts of the key, BUT i had problems running the game (would crash on splash screen) for the first 3 patches... figured that out, (with no help from support, hah) and now i can play single player... however, if i try to play online... i'll just leave it at that. i have yet to play a game online, and i bought the damn thing for coop."

Hey morkuma wondering how you fixed the splash screen problem. I have the same problem just so frustrating.
EA should've made a server to authenticate/provide the complete serial, this was a bad move, also there have been many problems with the game on release, RA3 forums shows lot of posts about problems.
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