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EA suggests you 'guess' install keys for bungled Red Alert 3 copies photo

Real smooth, EA. Some copies of Red Alert 3 appear to be missing characters in their installation codes, meaning of course that you can't install the game you just bought. While this could be potentially frustrating, Electronic Arts has come up with an absolutely ingenious workaround -- guess the missing character.

"There is currently a work around that may allow you to bypass this issue. Since you have the first 19 characters of the code already, you can basically try "guessing" the last character. To do this, simply enter your existing code, and then for the last character, try the letters A-Z, and then the numbers 0-9. You should eventually get the right combination and be able to play the game."

Wow. Just basically guess. I really wish I could add to that with sarcasm, but I think nobody could send that up better than the way it's written. So, let us just sit back and marvel at it, shall we?


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38 comments | showing # 1 to 38

njsykora's Avatar
njsykora at 11/04/2008 08:12
Epic BBCode Fail
garison's Avatar
garison at 11/04/2008 08:17
Wow, real smooth guys.
Skribble's Avatar
Skribble at 11/04/2008 08:19
I think I.... blew a funny fuse.
Killwithhonor's Avatar
Killwithhonor at 11/04/2008 08:20
Haha thats funny, but its just a single character, nothing to really complain about. Itll take you all of what? 3 minutes, haha its definately a waste of my playing time :P
zeroword's Avatar
zeroword at 11/04/2008 08:26
This plus DRM. It is so much easier to just pirate the damn thing....
JustLikeBuck's Avatar
JustLikeBuck at 11/04/2008 08:27
Hahahahahahahah

Or ask your friendly neighbourhood pirate. You've paid for the game, you may as well get to enjoy it free of DRM.
Guagloves's Avatar
Guagloves at 11/04/2008 08:30
Are you kidding me? Wow EA. Wow.
dgschrei's Avatar
dgschrei at 11/04/2008 08:32
Now I might actually get it, only to boast at my friesnds, that I cracked a 20 Digit code with the brute force Method.
casualweaponry's Avatar
casualweaponry at 11/04/2008 08:33
Seriously?!? Is EA fucking kidding me?

Is this what gaming has seriously come to? Are Red Alert fans really going to put up with this? Are they willing to let themselves be jerked around this badly?

DRM? EA says deal with it. Incomplete serial? EA says deal with it. Shitty customer service? EA says deal with it.

I can't believe a company would be so cavalier, so dismissive, so damn cocky as to tell customers to do this.

Its a sad, sad day when gamers are willing to put up with shit like this.

If this is indicative as to how publishers are willing to treat customers, it may be time for me to find a new hobby.

EA can deal with that.
Arttemis's Avatar
Arttemis at 11/04/2008 08:34
"This plus DRM. It is so much easier to just pirate the damn thing...."

I wonder how close they would be to banning your game account for saying that on EA's forums...
Char Aznable's Avatar
Char Aznable at 11/04/2008 08:34
This doesn't really seem to be a huge deal, but it's kind of unprofessional, isn't it?
morkuma's Avatar
morkuma at 11/04/2008 08:37
luckily my copy had all 20 parts of the key, BUT i had problems running the game (would crash on splash screen) for the first 3 patches... figured that out, (with no help from support, hah) and now i can play single player... however, if i try to play online... i'll just leave it at that. i have yet to play a game online, and i bought the damn thing for coop.
zombiekiller13's Avatar
zombiekiller13 at 11/04/2008 08:47
It's not the guessing bit that is a problem...it's that this is their actual solution. Couldn't they set up some sort of online support where you enter in the digits you have and they provide you with the final one? I mean, sure, someone could exploit that, but it's better than "guess the last one".
Justice's Avatar
Justice at 11/04/2008 08:56
Zombiekiller is right, what's so bad is that this is their given solution. Poor effort EA.
Blommen's Avatar
Blommen at 11/04/2008 08:58
Well shit happens, they are offering 2 soliutions so I don't see the problem here...stop bitching ang start guessing:P
elsteveo's Avatar
elsteveo at 11/04/2008 09:07
But you get to see shirted titties!
amalgamut00's Avatar
amalgamut00 at 11/04/2008 09:17
0 out of 10
falinter's Avatar
falinter at 11/04/2008 09:25
I love the incentives we have for buying legit.
AgentMOO's Avatar
AgentMOO at 11/04/2008 09:25
lol, more comedic gold from gaming industry PR
Funkiller's Avatar
Funkiller at 11/04/2008 09:39
Now with added Wheel of Fortune minigame! Play the minigame to unlock the full game! Whee!
twincannon's Avatar
twincannon at 11/04/2008 09:43
roflllllllllllllllllllllll
Nillerus's Avatar
Nillerus at 11/04/2008 09:53
Priceless.
Emrah's Avatar
Emrah at 11/04/2008 10:08
The professional solution would be to have an online server, you'd give them your code, the server would 'guess' it for you.
NinjaElf's Avatar
NinjaElf at 11/04/2008 10:08
EA: Taking a step forward...right off the cliff.
Ocified-Xboxer's Avatar
Ocified-Xboxer at 11/04/2008 10:52
You really HAVE to leve EAs responses to consumer issues...I guess this will teach the lot of us that giving their titles bad reviews on Amazon because they want to fuck the consumer over...EA sucks...
king3vbo's Avatar
king3vbo at 11/04/2008 11:05
So much fail
Mentok the Mindtaker's Avatar
Mentok the Mindtaker at 11/04/2008 11:15
Dammit! Are you kidding me? SERIOUSLY!? WTF!? But the girls in Red Alert 3 are super fine so i guess that makes up for it... if you can ever get the game going.

Also, cocks.
LostSoulDX's Avatar
LostSoulDX at 11/04/2008 11:27
Great job EA! Just tick off even more gamers. Smooth move.
Sharpless's Avatar
Sharpless at 11/04/2008 11:40
EA =



Smooth move, guys. Classy. *thumbs up*
mix's Avatar
mix at 11/04/2008 11:43
The did lay off 6% of their employees so maybe the guy that prints the last digit was never replaced.....

FAIL
Judas's Avatar
Judas at 11/04/2008 12:14
mother fockers,

Take that shyt back to the store you bought it from. It's a crappy game anyhow.
PhazonYoshi's Avatar
PhazonYoshi at 11/04/2008 12:40
lmfao
Cube's Avatar
Cube at 11/04/2008 12:43
I got a better IDea wait for some hacker to crack it and there lame DRM that is stotaly worthless and then down load his no CD patch.
d e v i l e's Avatar
d e v i l e at 11/04/2008 15:51
I guess it could be called unprofessional, but it seems to me that it's the fastest solution to the problem and that's all I really care about.

I'd go so far as to say that I respect EA more for biting the bullet and saying it's not pretty, but here's the quickest way to get what you want if you don't want to wait for us to figure this out.
AliasWyvernspur's Avatar
AliasWyvernspur at 11/04/2008 18:44
I read on Ars that the other option was to send in a physical picture of the code to EA. How slow is snail mail?

Sure, guessing 1 out of 36 isn't bad (imagine if 2 digits were missing) but still, a stupid solution.
Dexter345's Avatar
Dexter345 at 11/05/2008 16:26
There's a difference between guessing and process of elimination. This will work, it's just annoying and unprofessional.
swiftly's Avatar
swiftly at 11/07/2008 02:31
have EA realised that the majority of gamers do actually hate them? And if so this is the small, first step of them showing us how evil they actually are.
HPDToid's Avatar
HPDToid at 11/09/2008 15:46
" morkuma at 11/04/2008 08:37

luckily my copy had all 20 parts of the key, BUT i had problems running the game (would crash on splash screen) for the first 3 patches... figured that out, (with no help from support, hah) and now i can play single player... however, if i try to play online... i'll just leave it at that. i have yet to play a game online, and i bought the damn thing for coop."

Hey morkuma wondering how you fixed the splash screen problem. I have the same problem just so frustrating.
EA should've made a server to authenticate/provide the complete serial, this was a bad move, also there have been many problems with the game on release, RA3 forums shows lot of posts about problems.
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