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Destructiod community blogger Tino decided to follow up on his request for a replacement Rock Band guitar as his broke after 3 hours of use. He wondered where his replacement guitar was after a week out, as it was supposedly shipped via 2-day shipping. He came home today to find an email from the "Rock Band Team," which offered an apology for the delay and a free EA game for his troubles. From the email:
A follow-up email would already be considered good customer service, but offering a free game after a week wait is top-notch customer service. As Tino said, "Bravo." Next page: More Service stories ![]()
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living the dream since March 16, 2006 |
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6:09 PM on 12.02.2007, 


