Destructiod community blogger Tino decided to follow up on his request for a replacement Rock Band guitar as his broke after 3 hours of use. He wondered where his replacement guitar was after a week out, as it was supposedly shipped via 2-day shipping.
He came home today to find an email from the "Rock Band Team," which offered an apology for the delay and a free EA game for his troubles.
From the email:
A follow-up email would already be considered good customer service, but offering a free game after a week wait is top-notch customer service. As Tino said, "Bravo."
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7:16 AM on 08.13.2014