Game database:   #ABCDEFGHIJKLMNOPQRSTUVWXYZ         ALL     Xbox One     PS4     360     PS3     WiiU     Wii     PC     3DS     DS     PS Vita     PSP     iOS     Android


EA rocks customer service, gives customer a free game


6:09 PM on 12.02.2007
EA rocks customer service, gives customer a free game photo



Destructiod community blogger Tino decided to follow up on his request for a replacement Rock Band guitar as his broke after 3 hours of use. He wondered where his replacement guitar was after a week out, as it was supposedly shipped via 2-day shipping. 

He came home today to find an email from the "Rock Band Team," which offered an apology for the delay and a free EA game for his troubles.

From the email:

After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.

By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.

We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction. 

A follow-up email would already be considered good customer service, but offering a free game after a week wait is top-notch customer service. As Tino said, "Bravo." 






Comments not appearing? Anti-virus apps like Avast or some browser extensions can cause this.
Easy fix: Add   [*].disqus.com   to your software's white list. Tada! Happy comments time again.

Did you know? You can now get daily or weekly email notifications when humans reply to your comments.






Electronic Arts

9:30 AM on 03.17.2015
Rory McIlroy replaces Tiger Woods on EA's PGA Tour

Tiger Woods' name has gone from being synonymous with golf to being a different kind of pop culture reference. I'm not even sure if he golfs anymore. I just know he shows up to places missing teeth. Of course, EA's PGA Tour ...more



11:01 PM on 03.16.2015
Review: Battlefield Hardline

Following a year characterized by increased public awareness of rampant police violence against citizens and the militarization of local law enforcement, a gun fetishist's game riding a "cops versus criminals" tagline feels s...more



1:15 PM on 03.16.2015
Last-minute Battlefield Hardline pre-order deals

Battlefield Hardline releases tomorrow, March 17. If you're looking to get into the action on the latest installment in the FPS franchise, here are all the deals available as of writing. PC gamers have two options. Just today...more



View all Electronic Arts






Back to Top




All content is yours to recycle through our Creative Commons License permitting non-commercial sharing requiring attribution. Our communities are obsessed with videoGames, movies, anime, and toys.

Living the dream since March 16, 2006

Advertising on destructoid is available: Please contact them to learn more