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EA offering some compensation to APB customers photo

With Realtime Worlds' APB having met an early demise within a mere three months, some fans are (justifiably) upset that they invested fifty dollars into a game which they can no longer play. Efforts by some to be refunded by Steam seem to have been met with failure, but it seems as though Electronic Arts might be a little bit more sympathetic.

In a thread at the Steam forums, users have been posting about their experiences talking to EA support regarding this issue. Several users have been able to receive a twenty dollar discount code for their inconvenience, while others have managed to convince support representatives to give them a game of equivalent value. The thread's original poster included a chat log showing they were even able to finagle a copy of Dragon Age 2 to be received upon that title's release.

While there seems to be some discrepancy in reports regarding whether you can or cannot have used your unlock key and still be eligible for a reward. In addition, some users claim that EA is not offering this to purchasers who bought in before an undisclosed date. But it's still nice that EA is at least trying to help customers from their role as a distributor. Kudos to them.

If you bought APB, you may want to go and have a chat with EA support and see if they can do anything to help you out. Just be patient and honest, but firm and maybe you'll be able to get a little something back for your trouble.

Stop QQing to steam support, talk to EA support instead [Steam Users' Forums -- Thanks Devon!]








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24 comments | showing # 1 to 24
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Darckcloud723's Avatar - Comment posted on 09/25/2010 06:19
Darckcloud723
I want dragon age 2, but I never touched APB
Onyx Oblivion's Avatar - Comment posted on 09/25/2010 06:21
Onyx Oblivion
Try and exchange it for redeemable codes for Deathspank 1 + 2.
TristanMike's Avatar - Comment posted on 09/25/2010 07:46
TristanMike
Yeah, where's your "Project 10 Dollar" now EA ? Fuckin' EA.... :/
Super Drybones's Avatar - Comment posted on 09/25/2010 07:50
Super Drybones
Squall?!
atastysammich's Avatar - Comment posted on 09/25/2010 08:14
atastysammich
They should probably deploy some cleanup crew to get the copies that're still on shelves.
CRAZYAPE69's Avatar - Comment posted on 09/25/2010 08:14
CRAZYAPE69
ihope they strapped all those responsible at real time worlds onto a rack. they should have been making crackdown 2, not hyping up apb.
DeusPayne's Avatar - Comment posted on 09/25/2010 08:35
DeusPayne
Wait, people are bitching at steam for not taking care of them for a game they didn't make? That's like bitching to k-mart that I can no longer play Hellgate London. They're not responsible for the game or it's servers.
Darckcloud723's Avatar - Comment posted on 09/25/2010 08:49
Darckcloud723
@DeusPayne - trust me, I work at Walmart and everyone brings there shit back a bitch that it doesn't work or the rotten fruit they bought was "rotten" and also we can't take back copywriten material (games) so we get alote of that to. ( why do people think Walmart is god?)
savagesaladin's Avatar - Comment posted on 09/25/2010 08:52
savagesaladin
Thats cool that they are at least doing something. I know, only in a perfect world, but all those players should be given a full cash refund without having to beg a representative.
Max-'s Avatar - Comment posted on 09/25/2010 09:06
Max-
Just got £35 to spend in the EA Store :D success!
Yukai's Avatar - Comment posted on 09/25/2010 09:26
Yukai
I just got the downloadable title of my choice too. Win!
DeusPayne's Avatar - Comment posted on 09/25/2010 09:42
DeusPayne
Right.... I forgot, people are retarded.
Forsaken Bacon's Avatar - Comment posted on 09/25/2010 09:57
Forsaken Bacon
I got a digital download for Mass effect 2!

Too bad I already have mass effect 2
Chris Carter's Avatar - Comment posted on 09/25/2010 10:00
Chris Carter
@Matthew
Another reason to avoid *bad* looking MMOs from Studios who have no experience in the genre.

You just have to be an informed consumer before you step into MMOs, is all. There are plenty of MMOs out this year that are a safe bet. I told my friends who were getting into APB (which is not an MMO - if it is, Diablo is an MMO), Tabula Rasa, and Conan that they'd be dead in the water in a short amount of time - if you do your research you'll be fine.
3ofDiamonds's Avatar - Comment posted on 09/25/2010 13:15
3ofDiamonds
@epic-koryuken
Ugh no, that game is terrible and I'm a huge Battlefield fan (or, especially because I'm a Battlefield fan). DA2 works.
Monodi's Avatar - Comment posted on 09/25/2010 14:04
Monodi
I would like Dead Space, but sadly, I did not buy APB to take advantage of this.
Monodi's Avatar - Comment posted on 09/25/2010 14:05
Monodi
Which, yeah what I just said was kinda retarded, but dont care.
Swanny's Avatar - Comment posted on 09/25/2010 15:23
Swanny
Tried to get my compensation, but I had to have receipt since I bought physical copy instead of Download, that or "KIETH" just felt like giving me the run around.
Hawks's Avatar - Comment posted on 09/25/2010 17:17
Hawks
"Another reason to avoid *bad* looking MMOs from Studios who have no experience in the genre. "

Uh Blizzard had no MMO experience prior to WoW and I think theyre doing reasonably well...
Toadofsky's Avatar - Comment posted on 09/25/2010 21:12
Toadofsky
Wait EA is compensating customers? Never thought they were capable of such a thing as decency.
Ujn Hunter's Avatar - Comment posted on 09/25/2010 21:41
Ujn Hunter
To be perfectly honest MMO's and other games that require Subscription Fees should be Free. Who the hell would pay $50 for a game that they need to continue paying monthly for? What's wrong with you?
Yannak's Avatar - Comment posted on 09/25/2010 23:38
Yannak
@Ujn Hunter

You clearly know nothing, customers pay for the evolution of an MMO world with constant updates and support
malev's Avatar - Comment posted on 09/26/2010 23:47
malev
just got credit for 2 titles of my choice, me and gf had apb
johnpeter's Avatar - Comment posted on 02/16/2011 23:20
johnpeter
In a thread at the Steam forums, users florida real estate have been posting about their experiences talking to EA support regarding this princess cruises issue. Several users adee kaye watch have been able to receive a twenty dollar discount code for their inconvenience, while others have managed to convince support representatives to give them a game of equivalent value. The thread's original affliction watches poster included a chat log showing they were even able to finagle a copy of Dragon Age 2 to be received upon that title's release.
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