A while ago, Electronic Arts landed itself in hot water after locking one of its customers out of Dragon Age II due to a transgression committed on EA's forums. While the situation was eventually resolved, it seems EA never stopped screwing its customers, with three users reporting they can't access games they've paid for with their EA accounts.
One guy was banned for talking about teabagging, another banned for linking to a network troubleshooting blog that EA itself has linked to in the past, and the final guy got banned for replying to somebody else who used the term "e-peen" while using the term "e-peen" himself. The latter has been banned permanently for repeated abuse, despite this being his first offense. In all situations, EA's customer service has refused to help anybody, rarely deigning to even discuss the matter.
No matter how justified or spurious the bans, the point is that these accounts cannot be used with games that have already been paid for. While a whole new account could likely be made for these games, why should they? A forum transgression should have no affect on a videogame that's been legally purchased, and the idea that EA can remove the rights to play a game in a manner that the user prefers -- at any time, for any reason -- is thoroughly grotesque.
It boggles my mind how a company could foster so much mistrust and bad blood as Electronic Arts. The idea that it wants to run its own proprietary digital service is laughable, because at this rate I'd trust Activision with my personal details and game library far more than I would EA. I don't know how anybody could have a shred of confidence in the company anymore.
EA Forum Bans Are STILL Affecting Games [Rock, Paper, Shotgun]