Note: iOS 9 + Facebook users w/ trouble scrolling: #super sorry# we hope to fix it asap. In the meantime Chrome Mobile is a reach around
hot  /  reviews  /  videos  /  cblogs  /  qposts

SimCity

EA censors its own support number on its forums

1:00 PM on 03.16.2013 // Tony Ponce
  @megaStryke

If nobody calls, it must mean nobody has any complaints!

[Editor's note: As I indicated in the third paragraph, I assumed that blocking the phone number on the forums has likely been a long-standing practice. As ZiggyMoff posted in the comments, Valve does something similar -- replaces the phone number for an email address. I can't claim to know how common this is, but I do know that it's stupid and prevents users from easily getting in touch with proper support.

As EA has been in the limelight recently, this practice only further demonstrates an unwillingness to communicate with the customers. Maybe EA should reevaluate how it handles such things.]

EA's SimCity saga has provided no shortage of comedy. Maxis general manager Lucy Bradshaw just yesterday proudly announced that the company is "hearing from thousands of people who are playing across regions, trading, communicating and loving the Always-Connected functionality." Surely EA must be receiving a mountain of complaints as well, unless it somehow found a way to prevent customers from even contacting the support team. Hmmm...

As EA forum member LeLedg and others have accidentally discovered in a thread about customers trying to make a legitimate SimCity complaints, EA is preventing the customer assistance hotline number from even appearing in the forums. When you type out the number 866-543-5435, it is replaced by an asterisk, a common message board function typically used to block coarse language. Just to be safe, the forum-goers typed other permutations of the number in addition to completely different phone numbers -- it's only EA's number that's censored.

There is a likelihood that this is a big misunderstanding, that this function was implemented well before the SimCity debacle to prevent people from spamming the number in the forums. Yeah, about as likely as being able to reach EA via any other means, so not very. A handful of customers have already noted that speaking to a rep via live chat session is ineffective, instead insisting on phone calls. Actually tracking down the number on EA's site is a fruitless endeavor, but the fact that EA is blocking said number from visibly appearing in the forums makes it seem like EA wants to pretend that everything is hunky-dory in Sim Land.

Just in case EA decides to delete these posts, LeLedg decided to share screen grabs of the hilarity in action. Check those in the gallery below.

Simcity forum censors EA customer care phone number. [reddit] (Thanks, David!)

Photo Gallery: (5 images)
Click to zoom - browse by swipe, or use arrow keys



Tony Ponce, Former Contributor
 Follow Blog + disclosure megaStryke Tips
(Decommissioned) Super Fighting Robot more   |   staff directory



 Setup email comments

Unsavory comments? Please report harassment, spam, and hate speech to our community fisters, and flag the user (we will ban users dishing bad karma). Can't see comments? Apps like Avast or browser extensions can cause it. You can fix it by adding *.disqus.com to your whitelists.

destructoid's previous coverage:
SimCity


  Jan 13

SimCity will finally be playable offline

A forthcoming update will remove the requirement to be online for single-player


  Jan 11

You can now mod SimCity but only so far

If you want to get truly crazy with Maxis' flawed city builder you may be out of luck


  Oct 15

Hey look, SimCity is getting future cities

Hello? Anyone still reading this? ... Hello?


  Oct 04

SimCity team looking into offline mode

Bigger cities, however, are definitely not happening


View all:powered by:  MM.Elephant

Ads on destructoid may be purchased from:



Please contact Crave Online, thanks!


PStoid Episode 38: Doomed from the Box Art

Cblogs of 2/9/16 - Only Slightly Late Edition

Narrative Mistakes: Mass Effect's Reapers As Primary Villains

Journey to Become a Jedi Knight - Jedi Outcast

Waifu Wars - The End

Hindsight Part II: Unreleased Games of the Past

Robbing Kirby of his Greatest Asset

The meaning of The Witness (Part 3 of 3)

Friday Night Fights: War Never Changes Edition

Digimon Story: Cyber Sleuth Review (Vita)

 Add your impressions

 Quickposts
Status updates from C-bloggers

FlanxLycanth avatarFlanxLycanth
I have basic knowledge of two other languages (with certificates to prove so) and I decided today that soon I shall be fluent in both. One at a time though.
Sir Shenanigans avatarSir Shenanigans
If you had to pick one: Firewatch, Not a Hero, or Layers of Fear?
Shinta avatarShinta
I'm soooo glad that they kept the gyroscope controls intact with Gravity Rush Remastered, and that they work well. First Dual Shock 4 game to ever use them well. If you turned them off in options, you're really missing out. Helps you fine tune aim.
Solar Pony Django avatarSolar Pony Django
Even Luigi gets it.
Alphadeus avatarAlphadeus
Alone With the Psychopath (2014) - I wrote this song after being inspired by the Epic Rap Battle of History between Jack the Ripper and Lecter. I think it sounds neat, and doesn't rip off too much from the song that inspired it =p
TheBlondeBass avatarTheBlondeBass
Tell me who downvoted my smash 4 opinion or the cat gets it. I'm not joking around.
Torchman avatarTorchman
Is that new digimon game any good or no? I know there's the review but I'd like feedback from a couple others too
OrochiLeona avatarOrochiLeona
People bitching that "(insert character) Needs Nerfing" because they lost to them several times online, incoming in T-5 days.
Nathan D avatarNathan D
For some reason I had a dream that I was playing a new Jet Set Radio game. It was open world and had an amazing day/night cycle. It was wonderful, yet horrible...
Barry Kelly avatarBarry Kelly
4.6 Million XCOM operatives down and down! [url]https://xcom.com/xcom-2-stats[/url] 66% from Collateral damage. Never mind the Alien invasion, cars are the real threat
Nekrosys avatarNekrosys
Digimon Story: Cyber Sleuth has cat-maids. It has cat-maids. Have I sold you yet? Cat. Maids. GOTY 2016.
Robo Panda Z avatarRobo Panda Z
Just a quick update, that you all should go Greenlight Hustle Cat, the magical cat dating simulator that is being released soon. Work in a cat cafe, date magical cats, be whatever gender you want - there is no downside! Also I'm alive, That's importa
Rad Party God avatarRad Party God
What a damned good song. I'm very excited about Mick Gordon composing for DOOM =D
trippytip avatartrippytip
War not waifu lovers~ Must there only be one waifu? Why not have all the waifu? I enjoy my waifu like Lou Bega here.
Jinx 01 avatarJinx 01
So is the plural of waifu "waifus" or just "waifu"? I want to make sure I have it right when referring to my harem.
Sr Churros avatarSr Churros
*Someday last week* Oh, so Toby Fox also made music for Homestuck. I guess I should read it *Today* Fuck it is 3:30 AM I have to wake up early tomorrow why I'm still reading this it is already chapter five someone help me please
Nekrosys avatarNekrosys
Holy shit, App Store. The copyright infringement is real. I didn't buy it, because I'm scared it'll make my iPhone explode and because the comments say the game's a generic zombie title with fake and misleading screenshots.
Torchman avatarTorchman
Pretty much in a nutshell
Gamemaniac3434 avatarGamemaniac3434
Image of Myxococcus colony rising up after being submerged. I love bacteria so damn much you guys.
Nick R P Green avatarNick R P Green
Made a quick REACTion video to some of today's news storys. Hope nobody REACTs to it with a lawsuit.
more quickposts


Contest!


Seriously

Invert site colors

  Dark Theme
  Light Theme


Destructoid means family.
Living the dream, since 2006

Pssst. konami code + enter

modernmethod logo



Back to Top


We follow moms on   Facebook  and   Twitter
  Light Theme      Dark Theme
Pssst. Konami Code + Enter!
You may remix stuff our site under creative commons w/@
- Destructoid means family. Living the dream, since 2006 -