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Disaster report redux: Sony mum on 2.40 tragedy photo

Can you hear that? No, I don’t mean the fireworks. Underneath the cacophony of explosive bliss and national pride, Sony is suspiciously quiet. Perhaps entirely too quiet about their failed attempt at launching their new 2.40 firmware, which was supposed to give users the ability to have access to in-game XMB and the new Trophies system. Instead of cool features, it only bricked consoles. Because of the problems, Sony pulled the update two days ago.

After a series of inquiries about the progress of 2.40 to Sony, CVG solicited a response of:

No further update.

The response is entirely too little, and way late. Brave users that experienced issues have had to manually reformat their harddrive, while everyone else is left looking at a dead console. It’s like the Xbox 360’s “red ring of death,” except less common -- and the solution isn’t wrapping towels around the poor thing.

So, we ask, how many of you have been stranded with a bricked console? If you did experience this issue, what is Sony doing to alleviate your issue? Also, how many of you are now afraid of even updating to a revision whenever the smoke clears? I know I won’t be trying anything anytime soon.

[Thanks, Joe!]


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78 comments | showing # 1 to 50

Orionsaint's Avatar
Orionsaint at 07/04/2008 21:33
Did someone put a curse on Sony? Can anything go right for them? Ever since Kaz Hirai uttered those famous words, Riiidge Raaacer! It was the death nail for Sony.
Qraze's Avatar
Qraze at 07/04/2008 21:37
instead of cool features, it only bricked consoles. that's flamebait, the only dtoider i know of is ha~puken, in fact, that's the only person i know of. the firmware is available at other sites, ps3hax.net but gotta become a member to download anything. alot of good stuff there. the linux snes9x is there and alot of other goodies.
Y0j1mb0's Avatar
Y0j1mb0 at 07/04/2008 21:38
I must have a PS3 that has magical faerie dust because 2.40 works like a charm for me.
Qraze's Avatar
Qraze at 07/04/2008 21:38
07 was a bad year. this year has been great minus some hiccups.
Gameboi's Avatar
Gameboi at 07/04/2008 21:42
PS3... It rocks.
CWal37's Avatar
CWal37 at 07/04/2008 21:49
It bricked mine. . .
Thankfully it's the exact same harddrive as my laptop and I have an extra caddy so I'm going to throw it in there and see if I can save my data before I wipe it. Gotta wait for my laptop to get back from repairs first though.
b33b3s's Avatar
b33b3s at 07/04/2008 21:54
I had a dream last night that I had a PS3 but didn't want MGS4, whats wrong with me?
indigoinc's Avatar
indigoinc at 07/04/2008 22:03
I decided to risk it due to some bad info, and downloaded it off of a torrent site. Fortunately it worked fine, in game XMB can be a little laggy at times, but most of the time it all seems to work like we wanted it to from day one.
liqideos's Avatar
liqideos at 07/04/2008 22:07
I updated just fine.

Sounds like just a few isolated incidents that of course get to speak for the majority.
xe-cute's Avatar
xe-cute at 07/04/2008 22:16
I keep forgetting that I even own a PS3, so it aint affected me.


I dread to think how many updates there will be when I do turn it back on for 'something'... maybe little big planet... or the next time there is a great Blu ray to watch... perhaps... or not.
pedrovay2003's Avatar
pedrovay2003 at 07/04/2008 22:19
"Instead of cool features, it only bricked consoles."

Not really.

Honestly, there are barely any people who had problems with this compared to the people who didn't. I downloaded it before I even heard of the problems, directly from my PS3, and everything works fine for me, too. CWa137's the only one here who's had any problems, too. (For which I send my condolences, by the way.)
PikkonX's Avatar
PikkonX at 07/04/2008 22:23
Mine works just fine after the update. Every single time the PS3 or 360 is updated there are reports of consoles being bricked. It's a not a "tragedy" when such a low number of users are affected, but it is still unacceptable.
braulio09's Avatar
braulio09 at 07/04/2008 22:31
Wow...thanks for more hard-hitting news, Mr.Nicholson.
Brad Nicholson's Avatar
Brad Nicholson at 07/04/2008 22:31
Hi, my name is Sarcastic. Nice to meet all of you guys.
JonDarkwood's Avatar
JonDarkwood at 07/04/2008 22:39
Yeah. Now that they're breaking stuff instead of simple inaction, they shut their mouths.

I'm glad i'm not home to download this update this week.
ThisYearsPink's Avatar
ThisYearsPink at 07/04/2008 22:39
I liked the article and was able to take it with a grain of salt. Plus, that picture rocks. Thanks for the story!
Josh Tolentino's Avatar
Josh Tolentino at 07/04/2008 22:40
I'm lucky enough to be in the majority that did not have their console bricked. I was particularly leery as it seems 1st-run 60gb consoles are seeing problems with some of the new updates, which sucks donkey ass since the 60gb models are far and away the PS3's best SKU. 99% BC? Check. All the bells and whistles of the 80gb? Check. A generally useful HDD size given the platform's penchant for requiring installation. Check.

I'm frankly amazed that this is the only gadget I know of wherein early adopters did not get shafted up the ass. LOL iPhone.
brainderailment's Avatar
brainderailment at 07/04/2008 22:42
Mine works fine, and all 6 of my friends' PS3s do to. Only one didn't catch the update in time. So I don't know anyone with the problem. And I read one blog about it here on Dtoid.
Electro Lemon's Avatar
Electro Lemon at 07/04/2008 22:42
Sarcastic is a liar! His username says he's Brad Nicholson!
Fantus's Avatar
Fantus at 07/04/2008 22:42
Is the console really "bricked" tho, if it can be repaired by the user? I know it's a pain in the ass, but really. Isn't "bricked" a bit of an exaggeration?

Also, it really seems that only a few people out of thousands have had any issue. I have 2.40, and I love it. Can't wait for them to give more features to go along with it. But it's a step in the right direction.

I think it's about time people stop calling this anything more than what it is. A widespread panic for little reason.
Fantus's Avatar
Fantus at 07/04/2008 22:45
Oh, and this is NOTHING like the 360's RRoD. I think THAT is a complete show of ignorance.

RRoD is a major design flaw in the hardware of the 360.

This is a flaw in the software that is easy to overlook. I wouldn't be suprised if it's somehow similar to the issue that Ratchet and Clank had where the game wouldn't install if the user had a specific amount of hard drive space free.

Not saying this is a good thing by any means, but don't go blowing it out of proportion. Seriously.
RonBurgandy2010's Avatar
RonBurgandy2010 at 07/04/2008 22:48
Nothing wrong except for no in-game music, which was the main thing (except for in-game XMB of course) I was looking forward to.
parrothead's Avatar
parrothead at 07/04/2008 22:48
I have been watching a MGS4 cut scene for the last 2 weeks so I was not able to download the update before they pulled it!
ThisYearsPink's Avatar
ThisYearsPink at 07/04/2008 22:54
@Fantus: Can you really blow something out of proportion while using major sarcasm? Don't they counteract each other?

"It’s like the Xbox 360’s 'red ring of death,' except less common and the solution isn’t wrapping towels around the poor thing."
Roryzilla's Avatar
Roryzilla at 07/04/2008 22:55
Didn't brick mine, although the ps3 fanboys who chant RED RING OF DEATH seem to look pretty stupid now... haha.
Los Tres Ojos's Avatar
Los Tres Ojos at 07/04/2008 22:59
@Roryzilla

There may be some problems, but nothing that would warrant a 30% failure rate as a conservative estimate.
namtastic's Avatar
namtastic at 07/04/2008 23:10
Yeah, running 2.40 and haven't run into any problems yet, luckily. (knock on wood.) It sounds like it's fairly isolated, but like any good manufacturer should do, *any* solid reports of it breaking the platform should cause the software to be pulled a while. Sucks, but it's the right thing to do.
brainderailment's Avatar
brainderailment at 07/04/2008 23:14
From what I looked around at. It appears that the people getting their consoles rendered inert (Not bricked, if you can reformat the HDD, that's not bricked) are the people who had internet connection issues while updating.
MitchellDalton's Avatar
MitchellDalton at 07/04/2008 23:16
Mine is working fine too. (2 cents)
Alexradl's Avatar
Alexradl at 07/04/2008 23:19
I'm also on 2.40, but there seems to be a small problem with PSN randomly signing me out. I'm not sure if that is 2.40 related or not, it just gets annoying after a while.

Yeah, I'm pretty surprised that Sony hasn't said anything about the 2.4 removal. Hopefully we'll get an update in the next few days.
Video Cognito's Avatar
Video Cognito at 07/04/2008 23:19
My PS3 has been full of win since forever.
shipero's Avatar
shipero at 07/04/2008 23:47
After the 2.40 update my PS3 started whispering dark secrets of dead gods and ancient civilizations into my ears while I sleep. It's also been showing images of some ruins somewhere in a desolate desert. I believe it wants me to go there, for what purpose I’m uncertain…
Charl3z523's Avatar
Charl3z523 at 07/04/2008 23:53
Lmao, could this article be any more of an exaggeration? C'mon, destructoid, I come here so I can get away from all the other bias blogs (kotaku, joystiq, etc). Makes me a little dissapointed in you guys.
Dexter345's Avatar
Dexter345 at 07/04/2008 23:56
I didn't have any issues with the update. How common is it?
BuDDaH 235's Avatar
BuDDaH 235 at 07/05/2008 00:03
HMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMMM

This is the reason why im thinking of getting a 360.(but it doesnt have any games i want say for fable 2 and gears 2 but those are going to be released for the PC anyways.)

Good thing i have this nasty habit of waiting a couple of days before i buy or download anything. Didn't they learn in the whole GTA 4 incident
RonBurgandy2010's Avatar
RonBurgandy2010 at 07/05/2008 00:03
@Alexrad Is it after you quit a game? If it is, it's not 2.40 related, mine has been doing that since I got it.
RonBurgandy2010's Avatar
RonBurgandy2010 at 07/05/2008 00:07
@ BuDDaH 235 I hope you're loaded, because sooner or later, that mother fucker will cost you. Mark. My. Words.

Note: I'm not a PS3 fanboy, I just know how to do simple math.
kawitchate's Avatar
kawitchate at 07/05/2008 00:08
MINE FINE
Kinji's Avatar
Kinji at 07/05/2008 00:18
My 60gig didn't brick, the update downloaded slow, but it works fine. I've noticed no sound effect when unlocking trophies in Super Stardust HD though (I'm such a whore). But I like having no trophy sound.
CWal37's Avatar
CWal37 at 07/05/2008 00:31
Yeah I would say that this is a definite exaggeration, and I was one of the ones affected. After I fix mine tomorrow I plan on getting 2.40 from the internet anyways.
Lordbobo's Avatar
Lordbobo at 07/05/2008 00:43
Its been a few days now and i've yet to hear anybody screaming about this except bloggers that are just "reporting". maybe Sonys so quiet because there is no real problem.

When the RROD started hitting people were loseing consoles right and left.

I've yet to see a comment with a dead PS3. everybody is reporting a working console.

I vote major security flaw here. Maybe 2.4 enabled free PSN downloads or something lol. Now theres a Rumor to start spreading!
TheDreadHawk's Avatar
TheDreadHawk at 07/05/2008 01:12
My friend is a sad panda because he can't get it.

I wouldn't know, I don't have a PS3 yet.
Volomon's Avatar
Volomon at 07/05/2008 01:26
Why not write an article about what someone already wrote, after you get some new info. Not when you don't get any info. Cause lack of info means no News.
vonneuton's Avatar
vonneuton at 07/05/2008 01:44
No problem whatsoever with mine or my 3 friends' PS3s. 2.40 works like a charm. And I'll take a reformat of a hard drive WAY before I would take bad hardware ever again.
monosylabik's Avatar
monosylabik at 07/05/2008 02:53
nope no issues here. works great and didnt even bother downgrading backwards when they asked me to.
Burnt Meatloaf's Avatar
Burnt Meatloaf at 07/05/2008 03:56
If a small number of consoles are "bricked", but the majority work fine after the update, I assume the installer is to blame?

This shows the importance of a backup image. I had a PC with a toasted BIOS once, but was able to re-flash the firmware off a floppy disk because the motherboard had a tiny backup BIOS that tried to read a BIOS image off the floppy drive if the main checksum failed. Really cool, and not very expensive to do at the hardware level, either. With most PCs, you have to use a special chip programmer to get the system working again.

It's worth noting that some Wii systems got bricked after firmware updates, too, but you had to send the console back to Nintendo to fix it.
DrXym's Avatar
DrXym at 07/05/2008 04:15
Comparing this to the RROD is plain wrong. It appears that the issue is a software issue and recoverable (you do have to reformat the disk though). It is a serious goof by Sony but on the scale of things nowhere near as bad as the whole hardware failing and requiring replacement.
GOLD5's Avatar
GOLD5 at 07/05/2008 04:25
Mine is fine, but it crashed when I selected the new quit game option. No problem, I just restarted it. I have 3 trophies and it makes a kind of a *TUNG* plink-y piano key sound when you get one, unlike xbox which has more of a popping sound. I was thinking MAYBE this could be people trying to turn of the console during the install like in Windows, except that method wont work with playstation. Maybe someone whos console was bricked can let us know if they got worried and turned it off during the restart phase of the install? Im thinking they need an onscreen message or progress bar telling not to restart. Otherwise I was just lucky I guess, and my one friend says his is fine too. He has an 80 gig and mine is 40 gig.
Miguelcar808's Avatar
Miguelcar808 at 07/05/2008 04:31
My only problem i:

I got 8(12 if you split the Orange Box) games and no trophies
hpv's Avatar
hpv at 07/05/2008 05:33
Anyone else notice that you no longer have to use the Start button to select the drive to download files to and can just use the X button like you do for confirming anything else.

Definitely the best feature of 2.40 that no one is talking about.
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