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Could surge protectors be the cause of red rings on your Xbox 360? photo

It was but a few days ago when Peter Moore apologized to Xbox 360 owners around the world for the notorious 'red ring of death' epidemic and extended the warranty on all consoles to three years. That was a classy move indeed, but a possible cause of the error has been hypothesized and reported by GamePolitics.com that makes the shoddy manufacture of Microsoft's console all the more shameful. There are theories flying around that surge protectors may very well be the cause of all the trouble. Widely used and innocent surge protectors, the bane of Microsoft? It would seem to be the case.

Microsoft reps have apparently been informing unlucky gamers that surge protectors may lie at the heart of their consoles' collective deaths. It's being said that the 360 can't handle power reductions and changes to the electrical supply result in its weak point being attacked for massive damage. As you may have guessed, this is the exact scenario that surge protectors can trigger and, according to GP's report, as many as 90% of all slaughtered consoles have been plugged into one. 

There are more than a few of us in the Destructoid community who have watched their machines perish, sometimes on multiple occassions. Who among us has had their console plugged into a surge protector, with or without issue? This is pretty damning stuff if it's true, that such a common appliance could equal the breakage of an expensive games console. Moore must be thankful he can just shout "THREE YEAR WARRANTY," in our faces and run away laughing. Prevention would have been better than cure though, yes?


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87 comments | showing # 51 to 87

Crunshii's Avatar - Comment posted on 07/08/2007 18:23
Crunshii
Hey GamePolitics and MS, I got ur 1.1billion investment moneez saver! Instead of spending 1.1billion for 3 years of warranty on fixing the 360, just invest 1million in... (drum roll's)...................

MICROSOFT 360 SURGE PROTECTORS!

and tell you what! Ill throw u a marketing gimmick! instead of giving them for free, sell them for $9.99!!! and put "NO Red Ring EVAAA!!!" seal of proof!

thank you, thank you, you can donate my 500millions shares here with Jimmy boy, as I am here only to serve~
Arugala9's Avatar - Comment posted on 07/08/2007 19:16
Arugala9
I had mine plugged into a surge protector, it died. When I got it back repaired I again plugged it into a surge protector, it died. When I called again to have it repaired they told me not to plug it into one, So I haven't and hopefully *knock on wood* it will keep working.
MYL0R's Avatar - Comment posted on 07/08/2007 19:19
MYL0R
I've had my console plugged into a surge protector every time it's plugged in since Christmas Eve when I bought it.

One thing I did experience....the first 360 I bought had a power cord with the two prongs, but no 3rd prong on the cord. I used it for a day, and it was very slow(slow to read games, very slow dashboard blade movement), so I took it back to Wal-Mart. My replacement 360 had the 3 prong power cord, and I've not had any problems with it.(Knock on wood)

Of the people here who have had RROD, what kind of power cord did you have going to your brick?
I doubt this is the cause, but I've always been curious as to if anyone else had problems with the two prong cords.
Tuxy's Avatar - Comment posted on 07/08/2007 19:21
Tuxy
I have a UPS, which I plus my PC and Xbox to. Mine lasted 14 months but it did get the ring of death recently.
moclippa's Avatar - Comment posted on 07/08/2007 19:21
moclippa
360 plugged in a surge protector for one year now.... no issues. Purchased said system, 4 months after release.
Mxyzptlk's Avatar - Comment posted on 07/08/2007 19:23
Mxyzptlk
I call shenanigans on this theory. Somebody out there is just being creative.

Besides, everyone knows the RRoD is caused by Muslim terrorists sending out tiny EPM rays that only effect 360s.
moclippa's Avatar - Comment posted on 07/08/2007 19:23
moclippa
^^ Since I bought it it has never been in a closed box entertainment system, the back of every entertainment system it has been in has been open.
Crunshii's Avatar - Comment posted on 07/08/2007 20:07
Crunshii
One Asian manufacturer that SmartHouse spoke to on Friday said:
[i]"Microsoft have known of this problem for a long time. They are trying to blame component manufacturers but it was a combination of bad design and them (Microsoft) wanting everything cheap. This is what caused the problem along with them wanting to beat Sony to market. A lot of manufacturers were pushed to deliver components without much testing of the components working together inside the console".

Microsoft has said little about the causes of the hardware woes. It relies on two contract manufacturers to make the Xbox 360--Flextronics International (FLEX) and Celestica (CLS)--both of which make the finished product at plants in southern China. But Bach indicated the issue had nothing to do with the recent spate of tainted or defective Chinese imports.[/i]

and XBOX 1 was made in Mexico. next xbox720 will be made in Singapore or Taiwan! how about that North American Power Production eh?
jerrt's Avatar - Comment posted on 07/08/2007 20:14
jerrt
i over heard someone in a game store telling a patron this very same thing. i don't really understand how this could cause all the problems that the 360 is suffering from.

i personally have used mine on a surge protector since i got it and have had no problems... yet.
HawtPawkitHero's Avatar - Comment posted on 07/08/2007 21:49
HawtPawkitHero
@monte. 90% with surge protectors. 10% without.
PWNT!
mikeasux's Avatar - Comment posted on 07/08/2007 22:16
mikeasux
Then that means that a Power Surge is not causing the red ring. if 10% don't, cause how many people have the convince of a wall outlet RIGHT BY their 360? Mine is going into an Extension chord, that goes into a Power Strip, that goes into another extension chord, that goes into the wall. No problems since January, yet. Knock on wood.
mikeasux's Avatar - Comment posted on 07/08/2007 22:17
mikeasux
And before someone else corrects me, Surge Protector. My redneck family says Power Strip
SniperFodder's Avatar - Comment posted on 07/08/2007 22:18
SniperFodder
It does say in the owners manual to plug it directly in the wall and never use a surge protector. Having said that, I've bricked four consoles and none were plugged in to a surge protector. Each time I called Xbox support, the eastern indian guy named "Jim" always asked if it had been plugged directly into a wall. I think it was said before, but the power brick is a built in surge protector. Either way MS is full of shit.
The Matt's Avatar - Comment posted on 07/08/2007 22:49
The Matt
The surge protector theory is actually quite astute, although it only hints at the real cause of failure for xbox 360s. While 90% of fried 360s were plugged into a surge protector, 100% of faulty units were plugged into a television, monitor, or other display.

Play it safe! Don't connect your 360 to your tv! Or else!

0bshaky's Avatar - Comment posted on 07/08/2007 23:26
0bshaky
Well lets look at this objectively. I have worked with electricity a fair deal of time and this is my take.

A surge protector have resistors (or fuses or both depending on brand and cost) that prevent electricity from passing extra power. It locks electricity at a 115-110 volts (depending on where you live) constant flow and when a power spike occurs the fuse or resistor blows up and your precious electronics will live to tell the tale. You usually know if this is the case because most of the surge protectors have lights that change colors or blink or have sounds alerting that something happened and it needs your attention.

Similar mechanisms are used in other types of electrical appliances that have their own power protection/regulator such as hair dryers and smaller air conditioners that in the power plug there is a little box with a button and/or light to reset and test the appliance. This is needed for appliances that need, lets say, big chunks of power at any given time such as the air conditioner compressor and it may trigger a false alarm inside a closed circuit (your house).

So the Xbox 360 chihuahua sized power brick must have some sort of power surge built inside so when it detects a power spike or shortage it triggers a protection to prevent frying the delicate high tech components inside it. Plus it must have the same mechanism for when it changes from the dashboard passive to the graphic intensive fan-on-high active.

The surge may send a false signal to the brick activating the bricks surge but when power is lastly regulated by the external surge, the brick still may be regulating the false power spike/shortage and not keeping up the newly surge ending in the console being burned.

Different timing in electricity flow due to having two surges can be a plausible cause to RRoD you Xbox 360.

My friends xbox360 RRoD on him and he used a *cheap* surge protector. I use a more expensive, industrial type, surge that have been working and protecting my electronics for years and my Xbox 360 still works flawlessly (minus a couple read disc error).

Bottom line: Get a quality surge protector or dont use one at all. For the 360 that is.

ed5150's Avatar - Comment posted on 07/09/2007 00:44
ed5150
When my 360 was plugged in the surge protector, the power supply died about 6 months in. MS sent a new one and I had gotten an uninterrupted power supply and it lasted about 3 hours (MS said it was defective and replaced it and checked the system to make sure it was ok). since i plugged the power supply into the wall there have been no problems with the power supply or system.
Cyanosis117's Avatar - Comment posted on 07/09/2007 01:07
Cyanosis117
"..as many as 90% of all slaughtered consoles have been plugged into one."
Well, to that I say:
http://www.venganza.org/piratesarecool4.gif
Bob Arctor's Avatar - Comment posted on 07/09/2007 01:15
Bob Arctor
Mine has been in a surge protector since launch and no problems
(as i knock on wood)
markosaurus's Avatar - Comment posted on 07/09/2007 05:10
markosaurus
What a load of rubbish.

Anyone who plugs a 360 directly into the wall outlet without a surge protector is just asking for trouble. The RROD is caused by the method used by Microsoft to solder the components to the board.

The method they use means that the solder melts at extremely low temperatures so when the consoles aren't cooled well enough (which most of them aren't, especially when ventilation is impaired)the solder can re-flow (melt) and gaps appear in what should be closed circuits. I have worked in the PCB design industry for years testing boards and I have to say, this is shocking design practice.

If you could get hold of the full error reporting manual from a MS tech I would bet money it would say something along the lines of "Three Red LED's lit:-Internal hardware failure!"

Keep your surge protector in case you get hit by voltage spikes or you're going to kill your console anyway, keep it away from walls, don't place anything on it and if it still overheats then stand it on a riser of some sort to increase airflow underneath it.

Long life to 360's, they are a fantastic console after all, just a pity so many are failing.
Brock_Dainjer's Avatar - Comment posted on 07/09/2007 06:17
Brock_Dainjer
I've had a running 360 since i bought it, and I've also been a longtime user of the intercooler add-on. As soon as I moved in with my roommates, I bought them intercoolers because they're not only a couple of my best friends, but also because i don't want to be denied sweet Rainbow co-op. Considering we all own expensive LCD's and 5.1's in our room, we all also have high-end surge protectors. It just seems much more logical that the flaw is overheating. For the specifics that Obshaky mentioned.
Stringbean's Avatar - Comment posted on 07/09/2007 06:40
Stringbean
Those intercoolers used tto void your warranty (not sure if they still do). They are made by a third party company and if something happened to your xbox because of them, xbox would tell you it was your own damn fault.
jschmidt1340's Avatar - Comment posted on 07/09/2007 07:47
jschmidt1340
I don't buy it. Saying that 90% of the failed consoles were plugged into surge protectors is akin to a car manufacturer that issues a recall and then people saying that 90% of the defective cars had gas in their tanks at the time of the failure. I want to see more proof before I buy into this theory.
Doomtrain's Avatar - Comment posted on 07/09/2007 07:56
Doomtrain
I call bullshit.
Doomtrain's Avatar - Comment posted on 07/09/2007 07:57
Doomtrain
I call bullshit.
Doomtrain's Avatar - Comment posted on 07/09/2007 07:58
Doomtrain
Twice.
bluesquareapple's Avatar - Comment posted on 07/09/2007 08:23
bluesquareapple
Even when plugging your 360 directly into the wall, voltages will still continue to fluctuate, and even more so. If this was the case, a new computer that uses in excess of 500 watts should produce the same effects of fans and various parts of equipment ceasing to work.. I have my bet on Microsoft trying to place the blame on someone else.
reaper527's Avatar - Comment posted on 07/09/2007 09:09
reaper527
"I was under the impression however that the failures had something to do with clamps not being tight enough on one of the interior components."

actually, its the opposite. the clamp is too tight, and the cooling on the system is insufficient. this results in the board bending a little bit causing some of the soldered connections to receive intermittent contact, and eventually a completely broken connection.
908peruvian's Avatar - Comment posted on 07/09/2007 09:18
908peruvian
Daaaaaamn someone made a GiJoe the movie joke?
ha!
eakius's Avatar - Comment posted on 07/09/2007 10:47
eakius
for my system that's a bs claim because i have a UPS that obviously maintains the power levels. so far my second system has been ok.
cleopatrudo's Avatar - Comment posted on 07/09/2007 10:52
cleopatrudo
mmmm...I´m gonna unplug mine as soon as I get home.
Salimus's Avatar - Comment posted on 07/09/2007 10:57
Salimus
hmm... I have had my 360 plugged into the wall since I got it at launch. Never had a problem except a few freezes here and there, but no ring of death.
Mr Derp's Avatar - Comment posted on 07/09/2007 11:16
Mr Derp
http://support.microsoft.com/kb/906102

MS says not to use one...... Says PSU has its own safeguards.
I've plugged mine into the wall, and, no more freezes....

so,,,, FWIW
mikeasux's Avatar - Comment posted on 07/09/2007 14:08
mikeasux
"Saying that 90% of the failed consoles were plugged into surge protectors is akin to a car manufacturer that issues a recall and then people saying that 90% of the defective cars had gas in their tanks at the time of the failure." - jschmidt1340

I quote you on this day.
cryocide's Avatar - Comment posted on 07/09/2007 16:31
cryocide
Maybe, just maybe, the problem isn't with all surge protectors, but is instead associated with $3 bargain bin specials?

http://computer.howstuffworks.com/surge-protector6.htm
crazybeaver's Avatar - Comment posted on 07/09/2007 21:18
crazybeaver
I dont know why they are blaming it on the surge protectors. Maybe in a few cases it might of been but the real problem is the x clamps on the bottom that bend the motherboard while the solder is softend by the heat in the 360 while it is on. I had 2 360s with the ring of death symptom and fixed it by replaceing the 2 x clamps on the back of the motherboard and its been smooth gaming since

http://360hax.com/page.php?9#3 this is simalar to the tutorial I followed
brainderailment's Avatar - Comment posted on 07/10/2007 10:31
brainderailment
I think this is just a coincidence, I mean, most people connect their consoles to a tv that needs to be plugged in. And if they are smart, they will use a sound system (plugged in too) and usually a separate media player (by that I mean DVD player/VHS player/Betamax deck) all needing to be plugged in. I don't know who would run an extension cable from their other outlets or something lame like that. I could be wrong though, some of you people are pretty stupid.
michiyoyoshiku's Avatar - Comment posted on 07/11/2007 15:45
michiyoyoshiku
No shit you idiots plug it into protectors WHEN THE BOOK TELLS YOU NOT TO!
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