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Could surge protectors be the cause of red rings on your Xbox 360?

1:56 PM on 07.08.2007, Jim Sterling 90 comments

Could surge protectors be the cause of red rings on your Xbox 360? photo
     FAIL

It was but a few days ago when Peter Moore apologized to Xbox 360 owners around the world for the notorious 'red ring of death' epidemic and extended the warranty on all consoles to three years. That was a classy move indeed, but a possible cause of the error has been hypothesized and reported by GamePolitics.com that makes the shoddy manufacture of Microsoft's console all the more shameful. There are theories flying around that surge protectors may very well be the cause of all the trouble. Widely used and innocent surge protectors, the bane of Microsoft? It would seem to be the case.

Microsoft reps have apparently been informing unlucky gamers that surge protectors may lie at the heart of their consoles' collective deaths. It's being said that the 360 can't handle power reductions and changes to the electrical supply result in its weak point being attacked for massive damage. As you may have guessed, this is the exact scenario that surge protectors can trigger and, according to GP's report, as many as 90% of all slaughtered consoles have been plugged into one. 

There are more than a few of us in the Destructoid community who have watched their machines perish, sometimes on multiple occassions. Who among us has had their console plugged into a surge protector, with or without issue? This is pretty damning stuff if it's true, that such a common appliance could equal the breakage of an expensive games console. Moore must be thankful he can just shout "THREE YEAR WARRANTY," in our faces and run away laughing. Prevention would have been better than cure though, yes?


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ConsFEARacy's Avatar
ConsFEARacy at 07/08/2007 14:01
I keep my 360 plugged into a surge protecter.

I personally have never had a problem though...picked it up a few months after it came out.

Shoot, mine even survived a lightning strike that killed our microwave! I have a bad habit of not paying attention to the weather outside while I'm playing.
BahamutZero's Avatar
BahamutZero at 07/08/2007 14:02
looks like you'd be better off with an uninterruptable power supply... right?
crizz's Avatar
crizz at 07/08/2007 14:03
I use a surge protector, but since I have one free outlet on the strip, I don't keep it plugged in all the time. I wonder if keeping it plugged is part of the problem. Anyhow, it is ridiculous. Kudos for the return policy, but c'mon.
Ezruh's Avatar
Ezruh at 07/08/2007 14:04
I haven't yet gotten a 360, but it looks like when the inevitable finally comes it won't be plugged into a surge protector. Thanks for the information.
Racoon's Avatar
Racoon at 07/08/2007 14:04
Well the report that more than 90% of red ring consoles have been plugged into one seems a bit off simply because I would imagine most people plug their consoles into a surge protector just because of the high amount of electronics most gamers have. Thus if the vast majority of people plug their consoles into surge protectors it just make sense that the majority of 360's that fail would be plugged into one. Still I suppose that this might in fact be the problem. I was under the impression however that the failures had something to do with clamps not being tight enough on one of the interior components.
Beavis's Avatar
Beavis at 07/08/2007 14:04
My first one died and was plugged into a surge protector. The second one wasn't and it died too. It's just a bad design in the hardware thats killing them. Hopefully newer, smaller components will fix the problems.
MechaMonkey's Avatar
MechaMonkey at 07/08/2007 14:05
I ran mine directly off the waves from the Broadcast Energy Transmitter, until agents from Cobra-La stole it.

Now I just have it plugged into a surge protector, and have suffered no incidents.
CoffeeMan's Avatar
CoffeeMan at 07/08/2007 14:10
Well, technically, the 360's power brick is, in essence, a surge protector in itself, so Microsoft's explanation is understandable. With that being said, why don't they come out with an internal fix to the 360, maybe in ways of an attachable power brick with a fan, and render that huge misplaced piece of hardware obsolete? Just a question in my mind.
BluDesign's Avatar
BluDesign at 07/08/2007 14:12
I call BS on that. Unless you're buying a crappy surge protector, even the most basic protector is doing it's job.

Leaving it plugged directly into the wall is a bad bad move.

As someone who used to deal with very touchy power issues and professional electronics, it is ill advised to not have one at all.

A UPS is your ideal solution, but then, that's only a surge protector with a battery and nothing more. A power conditioner could solve issues as well, but given that we're paying $400 for a console, they'd better be putting some better power supply components in there than a cheap crappy $20 Chinese power supply. Conditioners are for people who are massively anal about power consumption, not average joes like you and me.
Skeeblar's Avatar
Skeeblar at 07/08/2007 14:21
Read this @ Gamepolitics.
I say it sounds like a cop out.
Joe Burling's Avatar
Joe Burling at 07/08/2007 14:22
Just because a surge is present doesn't necessarily mean it's the cause. Most people do have a surge protector behind their entertainment center. If this really is the cause of the red rings (which I doubt) then all we need to do is get a good surge. Come on MS, this is a chance for you to come out with another high-priced peripheral!
Joe Burling's Avatar
Joe Burling at 07/08/2007 14:25
If you get a disc read error, just plug your 360 into a surge protector to gain RROD for free warranty action.
unstoppablejuggernaut's Avatar
unstoppablejuggernaut at 07/08/2007 14:27
Im on xbox360 #3 at the moment and ive always had them plugged into a surge strip.

I can tell you that since i bought one of those cooling fans that hooks right into the power supply plug and sucks that air outta the back i havent had a problem at all with it.

I think if you look at the design of the insides you could argue ( and has been brought to light by some people online already ) that the placement of the processor under the dvd drive doesnt allow for proper cooling and it just overheats all the time.

I seriously doubt that a power strip is the cause.

I think we are all well aware of the heat issue and to blame it on a power strip is well kinda stupid.

MS needs to redesign their board layout and move onto the 65nm chipset to reduce heat and power consumption to make it a more stable platform.

From all the things ive read and seen over the last year or so ( granted im not an engineer ) it would seem the basic design is flawed in some respects and needs correcting and MS could save MILLIONS of dollars in doing a simple board redesign to help increase air flow around the processor and just in general make a more efficient design for keeping it cool.

Granted they would have to make new boards but from what they are saying about losing billions on the new warranty thing i think they are stupid to not fix the problem instead of using a band-aid.
THE ROADIE's Avatar
THE ROADIE at 07/08/2007 14:28
Bullcrap! My launch 360 was always plugged into a "powerclean" surge protector. It did die after 18 months, and my new one is plugged into the same protector and theres nothing wrong with it so far. Sounds to me like someone is trying to take the easy way out on this one.
SlavedHeart's Avatar
SlavedHeart at 07/08/2007 14:34
Wow... I'm just hoping that everyone here ISN'T crazy enough to NOT plug their expensive toys into SOMETHING other than house power... Taking a chance with your standard socket power is, especially during summer when rolling brownouts used to be an issue, and the exact scenario can happen... a UPS or Line Conditioner might be better, but don't just trust your standard wall electric to be anything more than deadly...
Spykron's Avatar
Spykron at 07/08/2007 14:35
are the elite consoles problematic too?
Stringbean's Avatar
Stringbean at 07/08/2007 14:38
My roomie used to work for Xbox Live Support and he was told not to plug them into a surge protectors. I always assumed it was common knowledge in the Xbox community.
tazarthayoot's Avatar
tazarthayoot at 07/08/2007 14:39
Knock on wood, I've never had a single solitary problem with my 360. I have it plugged into a surge, and I'm not a neat freak, so it's pretty dusty where it's at. Also I'm pretty sure I saw some gnomes and Joyce DeWitt behind there, so that can't be very good for it either.
Ezruh's Avatar
Ezruh at 07/08/2007 14:41
@all
NVM
shadowlike's Avatar
shadowlike at 07/08/2007 14:47
i think this is crap, isn't the mains line that is unprotected more likely to fluctuate then the protected mains line?
twesterm's Avatar
twesterm at 07/08/2007 14:55
My first one was dead out of the box so don't think the surge protector thing applies but my current one is (and has been for 7 months). I guess that ends today.
mdvalenz's Avatar
mdvalenz at 07/08/2007 14:55
I think it isn't related. I would guess that about 90% of people plug high cost appliances into a surge protector in the first place. The fact that they got 90% of people with busted consoles were using a surge protector only shows that the 360 failures happen to a random population of people. The use of a surge protector is not related to the failures.
krozall's Avatar
krozall at 07/08/2007 14:59
When my Xbox 360 gave me 3 rings of death it was plugged into a surge protector, I never thought of that.
Im OK's Avatar
Im OK at 07/08/2007 14:59
Surge protectors? I call bullshit, but that's totally retarded if it is true. I keep all of my gaming and computer equipment plugged into surge protectors, especially after an incident a few years ago with some lightning which exploded the ceramic casings off of wall outlets but didn't touch my computer thanks to a surge protector, and haven't had any problems whatsoever. I certainly don't intend to do any differently with the 360 when I finally get around to getting one of those, either. Microsoft just needs to fix this shit, whatever it is, rather than blaming it on something that they should have obviously known would be used by most people in the first place (assuming that it is what's causing a problem, which I doubt).

I keep saying that I'm going to get a 360 someday when this or that game comes out, but this shit is part of the reason I've been holding off on getting one, too. I'm hesitant to touch the thing at all until I'm pretty sure MS finally has things worked out so that it won't brick itself after a little while.
covah's Avatar
covah at 07/08/2007 15:10
I have a surge protector. And its a goddamn good one too with a high joules rating, and I have nothing but the 360 plugged into it. I can see this maybe being true for those crappy little power strips that are really just an extended wall socket.
16bitmonster's Avatar
16bitmonster at 07/08/2007 15:11
Since its birth into my hands my green eyed robot has never eternally slept while on the protector of my surges.
Monte's Avatar
Monte at 07/08/2007 15:15
A load of BS this is...
For one thing, in responce to this, poeple have been saying that they have had problems with or without the surge protector... there are those who say they had had problems and used a surge protector, and there are those who say they had no problems; and there are those who say they had problems with the wall outlet and those who had no problems... In short, problams have been happening with or without the surge protector...

Second, even if surge protectos did have something to do with it, it is no escuse for MS... Poeple use surge protectors ALL the time, for their consoles, TV's, entire entertainment center; and yet it is ONLY the 360 that has the problem... If MS can't build their console to work with a very commonly used appliance that ALL other electornics are able to use with no problem, than the 360 has got some serious issues

Also, the article sounds like it's making a bold uneducated guess on that 90%... it's probably based on the fact that surge protectors are VERY commonly used items by poeple, especially those who have several electronics around their TV... Hell, i'm a bit surprised to hear about poeple who don't make use of them...
Shipley's Avatar
Shipley at 07/08/2007 15:23
i use one of those giant $150 Monster surge protectors. i've lost TVs in lightening storms when I didn't have shit plugged into them, so I'm not taking that chance again.

I'd be amazed that microsoft can't find a fix for this if its true. I mean, I use that surge protector to safeguard my AV set up since it was a considerable investment. my 360 gets the most play, so its plugged into the first jack after the TV.
Sharpless's Avatar
Sharpless at 07/08/2007 15:26
Could be false, but why not play it safe?
Rainbowblack's Avatar
Rainbowblack at 07/08/2007 15:31
i have my 360 Wii PS2 PC and countless other electronics plugged into TWO surge protectors plugged into each other

launch day bitches. squash that rumor. my 360 is fight!
Churchhills Dog's Avatar
Churchhills Dog at 07/08/2007 15:32
That surge protector looks pristine compared to mine. Covered in cigar/cigarette ashes, food detrius and the like, mine is ready to burn the house down.
xX MADDIE Xx's Avatar
xX MADDIE Xx at 07/08/2007 15:56
My 360 was pluged into a surge protector on the day it died, as it had been for the 12 months before. I presumed an update killed it but lets face it, the 360 is the most fragile console ever produced.
thunderleg's Avatar
thunderleg at 07/08/2007 15:59
This is BS.

Why is it that the surge protector is at fault instead of the 360? I have never heard of any electronics that have failed because of incompatibilities with a SURGE PROTECTOR.

Blame the 360, not the protector.
Indegenious's Avatar
Indegenious at 07/08/2007 16:20
I've made sure to not plug mine into a surge protector and it still red ringed.
JLanphear's Avatar
JLanphear at 07/08/2007 16:22
My friend Travis' 360 died last week and we even tried getting it to work here at my house. This is bullshit.
Burnt Meatloaf's Avatar
Burnt Meatloaf at 07/08/2007 16:22
Ridiculous. Are we to believe that a brown-out would kill a 360, too? The 360 is just designed too close to its operational limits, so anything can cause it to blow up.

So, have any 360s modded with liquid cooling died?
BlindsideDork's Avatar
BlindsideDork at 07/08/2007 16:28
It shouldn't be our faults that Micro$oft was too lazy and impatient to test it out to make sure it worked with surge protectors...that is them being lazy and trying to get their system out sooner cause they realized they had no games to come out for their xbox.

Haha, lame!
cryocide's Avatar
cryocide at 07/08/2007 16:34
I've had my 360 on a power strip since I bought it 9 months ago. Not a single problem with it, even when the room temperature was 84 degrees. No aftermarket fans, either.
crizz's Avatar
crizz at 07/08/2007 16:46
This just in...

90% of Xbox 360 users who had the dreaded RROD also use the system to play video games...

90% of PS3 users report no such incidents of hardware failure

dtomek's Avatar
dtomek at 07/08/2007 16:46
For me, surge protector = dead xbox. No surge protector = xbox going strong (knock on wood)
DrXym's Avatar
DrXym at 07/08/2007 16:47
If a device doesn't work with a surge protector there is something seriously wrong with it. This all sounds like Microsoft feebly casting around to lay the blame with anybody but themselves. Fix the damn problem already. If that means producing a quality piece of kit instead of lowest bid POS, then so be it. If Nintendo and Sony can manage to make hardware which does not have a 25-30% failure rate (or anywhere near it) then Microsoft really has no excuse for putting out some piece of crap.
Fana7ic's Avatar
Fana7ic at 07/08/2007 17:08
I use a surge protector and head the ring on the first week playing my 360 but after that never again.
Crunshii's Avatar
Crunshii at 07/08/2007 17:21
"surge protectors are the Devil! Bobby Bushei!" There is nothing wrong with the hardware! waka waka waka
HawtPawkitHero's Avatar
HawtPawkitHero at 07/08/2007 17:23
For all you people saying this is not true, prove your opinion... I'm still waiting.
HawtPawkitHero's Avatar
HawtPawkitHero at 07/08/2007 17:24
Still no proof?
HawtPawkitHero's Avatar
HawtPawkitHero at 07/08/2007 17:24
Waiting waiting waiting...
Kalakaua's Avatar
Kalakaua at 07/08/2007 17:40
Well there's your problem. The surge protector in the picture has round holes instead of two parallel lines and a hole underneath. Problem solved! =D

My 260's have always been plugged into a surge protector and no problems yet, except for some disc read errors. Ah hell I tempted fate with that sentence. *knocks on wood* Speaking of which, why knock on wood?
Monte's Avatar
Monte at 07/08/2007 17:51
@HawtPawkitHero
Proof?
As i said before... 360 failures are being reported by both those who use Surge protectors and those who don't.... 360 not failing are being reported by both those who use them and who do not.... what more proff do you need that it is the 360 that are in poor maintence and it is not the fault of the surge protector (an appliance that generally doesn't cause failures in any other appliances... unless it is a very poor protector)

If surge protectors were the cause then failures would be reported ONLY by those using surge protectors... 360's failing while being attached to surge protectors sounds like nothing more than a coincidence... hell the only reason you may get more reports of 360's failing with a surge protector than without is simply because A LOT of poeple use them; they are a VERY COMMON appliance.

dtomek for intance, the surge protector may(and probably doesn't) have nothing to do with the sucess of his 360... while their are many reports of failed 360's their are plenty of reports of successful ones... He may have just recieved replacment/repaired 360 that was slightly better than his last one, thus making the sucess of his new 360 while not attatched to a surge protector nothing more than a coincidence
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