As some of you may recall, my 360 went belly up roughly 10 days ago. This really disappointed me, as from all of the stories that I have heard, it can take months to get a working console back from the lovely folks at Microsoft.
I was treated to a lovely surprise this morning, when I was awoken by the sound of my doorbell. I gazed out the window and noticed a Purolator truck sitting there. I live with my parents, so I assumed that this was simply a delivery to one of them, but then I noticed that it was addressed to me! A flash of excitement shot through me as my sleepy brain attempted to connect the events together... Could my 360 be back already? It's only been 7 days (including a weekend) since I shipped it out!
I signed electronically for the white box, and proceeded to rip it open. My hopes had been confirmed, I am the proud owner of a newly refurbished console.
Despite the fact that the 360 has a failure rate somewhere around 35%, I am extremely impressed by not only the customer service provided to me, but at the astounding turn around time for repairs on my console. I work in for a big-box electronics retailer, and having something taken, tested, replaced, and shipped back to the customer in under a week is unheard of.
This is good to hear. While I'm not particularly looking forward to the day my 360 craps out, I'm certainly anticipating it. Hopefully it will only take me a week as well.
Congrats, I've got a friend who still hasn't seen his for a month. Hopefully, I shouldn't have a problem with my new Falcon 360. It's really cool and shows no sign of overheating within the first weekend.
wow thats a great turn around , i had to wait 6 weeks
where do you live? geographically speaking. cause i know there's a repair center in texas for americanos, and one in ontario of canadians.
one thing i suspect might have happend is that instead of trying to repair your original console , they just shipped a refurb the day they got your , check to see if the serial number have changed...
My brother just sent his out after it got the RRoD. A friend of his got it back in 20 days so he's expecting it around then.
Where do you live that you get 5 day service?
Has anyone heard if the "fixed" 360's are returned with a Falcon chipset?
Yes, it is indeed a replacement. The nice thing about that is that they gave me a brand new face plate for it (you arent supposed to give them your hdd/faceplate when you ship it out). I live north of toronto, and from what I derived, the repair center must be in the heart of toronto, which means that I live quite near, geographically speaking.
Another great thing about getting a replacement is that it has a 3 month full warranty, even though the one i shipped in was well out of the 1 year warranty. yay.
I picked up guitar hero 3 tonight and I am definately looking forward to it.
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but it's a refurb, if they REALLY wanted to redeem then would have given you an elite or something.
This is good to hear. While I'm not particularly looking forward to the day my 360 craps out, I'm certainly anticipating it. Hopefully it will only take me a week as well.
Wow... took them 3 weeks for me.
it largely depends where you live and it shouldnt take more than 5 business days
yep... awesome...
guess, what it shouldn't have died in the first place.
Too many replacements recently. Bad luck is bad.\
Glad you got your stuff back quickly though.
HawtPawkit is a furry...
Congrats, I've got a friend who still hasn't seen his for a month. Hopefully, I shouldn't have a problem with my new Falcon 360. It's really cool and shows no sign of overheating within the first weekend.
wow thats a great turn around , i had to wait 6 weeks
where do you live? geographically speaking. cause i know there's a repair center in texas for americanos, and one in ontario of canadians.
one thing i suspect might have happend is that instead of trying to repair your original console , they just shipped a refurb the day they got your , check to see if the serial number have changed...
My brother just sent his out after it got the RRoD. A friend of his got it back in 20 days so he's expecting it around then.
Where do you live that you get 5 day service?
Has anyone heard if the "fixed" 360's are returned with a Falcon chipset?
What game did you get back with it? I got GRAW. Hopefully I get something different this week when the next 360 comes back.
Good for you.
to answer questions:
Yes, it is indeed a replacement. The nice thing about that is that they gave me a brand new face plate for it (you arent supposed to give them your hdd/faceplate when you ship it out). I live north of toronto, and from what I derived, the repair center must be in the heart of toronto, which means that I live quite near, geographically speaking.
Another great thing about getting a replacement is that it has a 3 month full warranty, even though the one i shipped in was well out of the 1 year warranty. yay.
I picked up guitar hero 3 tonight and I am definately looking forward to it.
Yes, yes, that's all well and good but does it have FALCON man?
10 days? Damn you canadians and your ultra fast beaver shipping