Dear Micro$oft,
I write to you as a consumer wrought with the irony of your "Repair Process" . Let me take you back to just 2 months, when I, your consumer, called you to help fix my broken device. After much troubleshooting, and an open sore on my brain due to the amount of attention I had to pay to your outsourced "Support" I was told I must return my Xbox 360 to your repair center. I was assured you had your DRM issues that I had read about online, fixed, and that my content would still work offline.
So I sent in the gaming unit, now due to the DRM Issues, I am forced to question your ability to function as a company. Do you all run around with money bags, trying to squeeze more and more out for yourself. I beseech you to think of the consumer, your main source of business. You see, the console war is not like the OS war. Windows does not rule them all, and unlike the unprecedented monopoly you hold there, the Xbox can fall to Sony's Playstation. As tough as it is to imagine, you can fail at more than just the Zune.
So, now being on my 9th Xbox 360 (with the return of number 8 soon to arrive to you) I ask to please open your hearts, and your wallets, to fixing the problems. I understand that your DRM issues can in fact cause you to squirm at the thought of the few dishonest people who would try and get the content on their friends Xbox, but is it not best to form a solution to the few thousand people who have fallen prey to your 40% plus fail rate?
I ask that you please ensure my next xbox is indeed working and functioning in its ability to play games, without scratches, RRoD, or shotty wiring.
-Munkee x

The above is an email I have sent to Micro$oft asking to please help my console woes be repaired. I have written a blog about the DRM (Digital Rights Media) problem, and I fear that the addition of the replacement console will make it so that they never really have a solution to my problem. Sad as it is, I may have to give up this Xbox console all together as it is becoming more and more of a hassle than its cracked up to be.
Truly, if I worked for Sony, I would design a program where consumers, such as myself, could go and trade in their 360 system for a 40gig model of their Playstation 3. For seer fact I know that it would produce an amount of trade ins to make Micro$oft really start to consider their course of actions.
Is anyone else having this problem? Am I the only one to go through multiple Xbox 360's (yes it is true, this newest replacement will count number 9 for me, though I will admit that a total of 2 of them I traded in, and then I returned the others as they were in a "Warranty" period with the store.) Please come share your experiences with me. As I am intrigued just how bad the customer support is, and if I am the only one dealing with more anger to a company than I have ever known.

-Munkee x