Dear Micro$oft,
I write to you as a consumer wrought with the irony of your "Repair Process" . Let me take you back to just 2 months, when I, your consumer, called you to help fix my broken device. After much troubleshooting, and an open sore on my brain due to the amount of attention I had to pay to your outsourced "Support" I was told I must return my Xbox 360 to your repair center. I was assured you had your DRM issues that I had read about online, fixed, and that my content would still work offline.
So I sent in the gaming unit, now due to the DRM Issues, I am forced to question your ability to function as a company. Do you all run around with money bags, trying to squeeze more and more out for yourself. I beseech you to think of the consumer, your main source of business. You see, the console war is not like the OS war. Windows does not rule them all, and unlike the unprecedented monopoly you hold there, the Xbox can fall to Sony's Playstation. As tough as it is to imagine, you can fail at more than just the Zune.
So, now being on my 9th Xbox 360 (with the return of number 8 soon to arrive to you) I ask to please open your hearts, and your wallets, to fixing the problems. I understand that your DRM issues can in fact cause you to squirm at the thought of the few dishonest people who would try and get the content on their friends Xbox, but is it not best to form a solution to the few thousand people who have fallen prey to your 40% plus fail rate?
I ask that you please ensure my next xbox is indeed working and functioning in its ability to play games, without scratches, RRoD, or shotty wiring.
-Munkee x
The above is an email I have sent to Micro$oft asking to please help my console woes be repaired. I have written a blog about the DRM (Digital Rights Media) problem, and I fear that the addition of the replacement console will make it so that they never really have a solution to my problem. Sad as it is, I may have to give up this Xbox console all together as it is becoming more and more of a hassle than its cracked up to be.
Truly, if I worked for Sony, I would design a program where consumers, such as myself, could go and trade in their 360 system for a 40gig model of their Playstation 3. For seer fact I know that it would produce an amount of trade ins to make Micro$oft really start to consider their course of actions.
Is anyone else having this problem? Am I the only one to go through multiple Xbox 360's (yes it is true, this newest replacement will count number 9 for me, though I will admit that a total of 2 of them I traded in, and then I returned the others as they were in a "Warranty" period with the store.) Please come share your experiences with me. As I am intrigued just how bad the customer support is, and if I am the only one dealing with more anger to a company than I have ever known.
-Munkee x
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Why would Sony want Microsoft to reconsider their position? If I were Sony and the situation is as dire as you fear, I'd just let them keep digging their own graves and wait for consumers to jump ship.
lol true... but in some ways I do wish they would have something like that... I do not want to get rid of my console, but its gotten to the point of aggravation when it comes to their support, and their inability to resolve problems with their DRM and hardware failures.
I have both systems and just by looking at the PS3 I can see the build quality is just... better.
Granted, the newer PS3s are cheaper but they still don't have a 33% failure rate.
It reads more like a forum rant than a letter. Numbers wise I'm on my second 360 and second PS3. The 360 is my launch 360 that red ringed about 18 months after purchase and has been fine since. My PS3 is a warranty trade in for one that broke the second day after purchase. Then of course my wii which for all I know could have been broken a year ago but I haven't turned it on so who knows.
I went through a few PSX consoles, damn lasers. I went through a few PS2 consoles, damn lasers. I know people have been through a few 360 consoles, damn lights.
meh, every console generation has had catastrophic breakdowns usually leading to class action law suits.
How would Sony make money on having people give them 360's??
I'm pretty sure you don't get rich by giving away your product as a trade in for your main competitors broken product, but then again I never did business studies.
lol i was being sarcastic with that, most of the article is more in satire form, but i mean it about how the 360 is just turning out to be more of a headache than anything lol, at least mine are... :-)
Microsoft > the World
Tough break mate, most 360 owners will understand where your coming from but sadly.. you will never win
Just blow in the disk drive. It worked in the NES days.
If that doesn't work, wrap your 360 in plastic, and dunk it in a bucket of water.... while plugged in. (READ: don't do this)
9 360s? 9? NINE?!
christ man, i think the problem might be with you. either you can't take care of a system, or your luck is sooo bad you probably shouldn't have something that heavy around you anyway ;p
I feel bad but the best way to revolt is just sell your 360 (while you can) and just move on with the ps3. People who deal with this crap have mental problems.
You spelled Microsoft with a $ sign.
They are SO sickburned now. So, so sickburned.
haha, ya, actually i take great care of my systems thats the funny thing! My old NES still works perfect, with the occasional blow to ensure the cartridges still work. I tried the same thing on my 360 and still will not work,so with this console I just have the worst luck out there i think. However I just got off the phone and a new one is on its way... Just have to deal with putting off GTA4 for about a month, Go me and all my luck!
Woot! haha on the plus side, I did request a new console sent out, so he "noted" it... might help...right?
if it helps u sleep at night...
sure.