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About Me
I am a professional writer and web designer living in East Lansing, MI. I hail from Dearborn, MI. I listen to Modest Mouse, Joanna Newsom, The Cure, Dead Kennedys, TMBG, and Tom Waits. I primarily consume grilled cheese and green tea. My first video game memory is playing Pong, but I'm not that old, just fortunate. I've grown up with video games and they've sort of grown up with me, not really.

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Rogue Squadron 2
Castlevania SotN and AoS
Super Mario RPG, World, and 64
Perfect Dark
Metroid (Any of the 2D games)
Final Fantasy 7, 9, and Tactics
Advance Wars series
Diablo 2
World in Conflict
Time Splitters 2
Megaman X
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I know you're evil, but WTF?!?
mikeyed | 7:18 AM on 07.10.2008 14 comments




Where the hell is it, Bill? Where do I cancel my X-Box Live account? Do NOT do this to me. I know these tricks. I MADE these tricks. Not really, but I swear I do know them.

I went to X-Box Live this morning after discovering that they are going to auto renew my account when my current subscription has been timed out. I understand that's useful for people who have both the available funds to maintain it and the X-Box to use it, but DnD 4-edition just came out and I'm not at home anymore to play my brother's 360.

I explain this to you, yet you are persistent in your defiance of my will. I've searched your support long and wide with little or no information on your actual X-Box Live site (they only tell you on Windows Live, dumb, no?). Finally I got to the "Account and Billing section", which has a "cancel account" subsection. "Finally," I exclaimed, after spending about 40 minutes clicking links and growing anxious with wrath.

Oh, so this is what you're gonna pull on me? THIS is how I cancel my account. No. NO! I refuse. This is ridiculous. You didn't even give me schedule of your hours. However, I can at least respect how direct you are in your disregard of your customers. It's damn near transparent.

By the way, here is the number you should call should you want to cancel your subscription to X-Box Live:

1-800-469-9269

I suggest you don't forget that this might be trick in and of itself. They've made me angry with all their smoke and mirrors. I will get you Microsoft and when that day comes, I want you to call: 1-800-XP-SUCKS.



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14 comments | showing # 1 to 14
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Char Aznable's Avatar - Comment posted on 07/10/2008 09:02
Char Aznable
I just googled "cancel Xbox Live" and found an answer within 30 seconds. 1-800-4MYXBOX.

Now what are you huffing and puffing about? That wasn't all that hard.
mikeyed's Avatar - Comment posted on 07/10/2008 09:07
mikeyed
I expect it to be easily accessed on the website and not to have to google it. THAT'S exactly my point.
mikeyed's Avatar - Comment posted on 07/10/2008 09:09
mikeyed
oh, and also I don't think it's really necessary to have to call them directly. They just want me to have to talk to someone that will question my decision until the bitter end.
Corncobtacular's Avatar - Comment posted on 07/10/2008 10:40
Corncobtacular
Yeah, you have to call. I searched forever to cancel online until i found some small print that said "to cancel your subscription you must call" yadayadayada
falinter's Avatar - Comment posted on 07/10/2008 10:46
falinter
Thats why I buy the month cards to subscribe. They can't suck me in.

It also helps that I get a discount on the 13-month card cause I work at Best Buy ;)

$50 card = $35 for me!
dtomek's Avatar - Comment posted on 07/10/2008 10:47
dtomek
I've canceled twice before. They do ask why but both times I replied in kind with I don't have the time for it to be worth it right now. End of conversation. It's really not a big deal and I have always had americans on the other end so the language barrier was non existent. I fail to see this as an issue. Also the hours it is available puts most other customer service centers to shame.
Rifter01's Avatar - Comment posted on 07/10/2008 10:55
Rifter01
When I called to cancel last time it took me over 45 minutes. To think of it, it was over an hour actually.

They really need to get with the program and put a cancel button or link or something. I guess they (like AOL) want to call and let/use their 'retention' specialists talk you through keeping it. Fail.
mistic's Avatar - Comment posted on 07/10/2008 11:10
mistic
useless rant in my eyes, most of the time subscriptions work like this and you would even have to send a signed letter to get it cancelled, at least here you can just call them...
mikeyed's Avatar - Comment posted on 07/10/2008 11:28
mikeyed
@Mistic -I'm guessingyou haven't unsubscribed from something since the 90s.

My final point is that they also give no information about canceling on the website. I think one section talks about how your stuff stays around for 90 days or so afterward, but that's not even under the how do you cancel portion. I refuse to pretend like this isn't purposeful.
king3vbo's Avatar - Comment posted on 07/10/2008 12:57
king3vbo


Google it dipshit
mikeyed's Avatar - Comment posted on 07/10/2008 13:16
mikeyed
I refuse to. I demand Microsoft to step up.
ZServ's Avatar - Comment posted on 07/10/2008 16:08
ZServ
Then dont bother with xbl, TARD. :P
mikeyed's Avatar - Comment posted on 07/11/2008 06:49
mikeyed
I carry an unwavering fervor to never give up, to never surrender, don't do school, and stay in drugs.
mikeyed's Avatar - Comment posted on 07/11/2008 09:16
mikeyed
Oh, and I like this board right here. You'll find a whole slew of rose-tinted views, then one guy who is totally discouraged.

http://www.howardforums.com/archive/topic/781409-1.html
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