I've been trying to replace my faulty xbox 360 guitar for nearly the past 3 weeks... Welcome to EA support Hell.

I tried online twice with it accepting all my info and then 2 days later I get a failed RMA on their website. So one of the suggestions I got in response to my failed requests on their support page was to email them in detail with the problem and someone would hopefully help you. So after a few days I get a reply to my email that is an automated/scripted email telling me how great their phone service is and that I should really call them to resolve my problem. So I call up EA support (650) 628-1001, after waiting about 10 minutes I get someone on the phone. I do the normal support dance with them of giving them all my pertinent information and then finally what the problem is.

I explain I've tried twice online to submit for an RMA for my Rock Band (Xbox 360) Guitar's down strum switch is broken. I also explain how after 2 days it sends me email notifying me that my RMA has failed. The person goes through all the questions and jumps through their automated hoops on their end and then says to how weird it is that it would do that and that they would set me up with a new RMA that wouldn't fail. Great a possible solution to my problems so I double check all my mailing info and get another RMA and figure I'll check back in two days just to make sure. Two days later same failed RMA, to skip forward some I try this two more times with two more failed RMA's (two days later of course).

Last Friday I called up the support and was told that their computer system was having trouble and that they had fixed a bug that was causing the failure for most people's RMA's. I was a little skeptical about this new turn of events as no one had said anything about it up to this point, and the guy I was talking to said it had been an issue for weeks. So he says not to worry and that my last RMA that had failed would automatically be corrected and to check back on Monday to make sure it was all good. So today (Monday) I check the website and it is still in Failed RMA status so I call up for a fifth time to EA support and am told a similar spiel about how their RMA program had some bug in it that denied everyone for the past few weeks and that if I call back on Wednesday it would all be fine.

So Wednesay it is... if things aren't working Wednesday I get to try and demand talking to a supervisor... two attempts online and 5 over the phone and I still haven't gotten an RMA. I feel at this point I've been patient and tried the normal routes to fix my problem. So next step is to turn into the unruly pissed off customer so they can send me a box to ship back their warrantied Piece of Crap. Awesome, thank you huge faceless corporation...