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1:14 PM on 08.13.2008

Flash Player 9 Problem - Error reporting correct version number, incorrect version identified, will not play video content on some websites, ActiveX AX IE IE7 (NVGR)

I've been having this problem with my Flash player ever since I upgraded to version 9 (or at least version Some websites will play content, some will not. Some will say I need version "X" or higher (when I have version 9 "successfully" installed) and others will simply not show flash content at all.

I had been all over the internet trying to find a fix for this and had no luck. I tried all the uninstallers and tips/tricks, etc... all to no avail. Since that was the case, I have to imagine there are others out there with the same problem. I'm hoping that in posting this I can assist those people in finding a fix (and with a little luck this post will index on google and lead them here).

Below are the 2 posts I made in Adobe's forums regarding the issue. The first is the fix, the second is a slightly more descriptive version of the problem, for posterity's sake.

I really hope this helps :D

note: the flash uninstaller mentioned in the solution can be found on adobe's website ( )



well... it seems as though Ive solved my own problem. I truly hope that others can find this solution and that it works for them because this has been giving me a headache for quite a while.

as suspected, I believe that Java was part of the problem. since there were a few steps taken prior to getting flash to function properly I cant say for sure if that was the only issue (or if it was truly the issue) but none the less, here is what I did.

1- uninstalled all versions of flash (through add/remove and uninstallers)
2- uninstalled all versions of java (also deleted everything left in the c:\program files\java\ folder)

now, in an effort to be sure I had cleaned ALL the java versions installed (since they have a habit of not cleaning themselves out and have multiple versions being simultaneously present) I came across the MS Installer Cleanup utility. I downloaded and attemped to run it, but had an issue. I found the following website addressed my issue and I ran the .dll register as they suggested. I make this note because I have no way of knowing whether or not the .dll registration process affected flash operability.

3- fix VBscript .dll error ( )
3b- run MS Installer Cleanup ( )

I found no java nor flash entries, so I exited the MS utility without having made any changes.

4- restart
5- close all programs, including AV
6- install latest Java
7- restart, close all programs including AV
8- run flash activeX installer from adobe's website

this process got flash back in working order for me. again, the clear proof it was working was's video player actually working. usually did not work for me and now works, as well as, which I read another user had issues with.

Hope this helps!




I am having a very similar issue. Some website (like youtube) do still function. However, many sites that run video and other flash items do not function and routinely suggest that I need flash player "X" or higher.

I have also run all the uninstallers (old and new) and installed the newest (as well as older) flash versions and none of them work.

I am running IE7 and XPSP2. I have read in some places that flash 9.0.115 had problems with corrupt installs, but that the uninstall process, as highlighted in the KB and on other websites, should work to rectify that. Those processes have done nothing for me.

The latest flash player (r.124) installs just fine, no issues, and the version checker reports that it is as it should... however, many websites disagree.'s video player is one of the sites I check when I've attempted uninstalls and reinstalls because it won't even load, simply stating version 8 is necessary to play video.

I would LOVE to get back to viewing flash content, this problem is VERY aggravating.

I do not know the in's and out's of how the flash player installs and registers itself, but it would seem that something beyond the flash player file(s) itself is the issue. The files are in the right location and seem to be intact... I have a feeling it is something with the registry and/or with Java, but of course that is just speculation.

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10:54 PM on 12.30.2007

new banner

had to reset my avatar and it wouldnt let me do it without a banner... so i got a banner.   read

11:06 AM on 06.10.2007

It's "IS" not "ARE"

Alright, I'm about sick to my stomach over this. This might sound like a pointless grammar-nazi rant but I don't really care.

When referring to a group (i.e. Sony, Microsoft, Nintendo) the proper verb to use is "is", not "are" (or more accurately, singular, not plural). Only under very specific circumstances would one use the plural form of a verb to refer to a collective... those circumstances being when you are referring to separate members of the collective.

incorrect: "Sony are upset that their console isn't selling."
correct:"Sony is upset that its console sucks a fat one."

incorrect: "Microsoft have decided that they will drop the price of the 360 by $100 before christmas."
correct: "Microsoft is a fucking company and that's fucking singular, goddamnit."

correct: "Nintendo's marketing staff are in disarray due to the recent announcement about moving headquarters."
better wording for accuracy: "The members of Nintendo's marketing staff are in disarray because Reggie said he wants to eat their babies."

I know some people don't give two shits about grammar and spelling and think that people who do are just complaining for the sake of being a prick, but that's really not why they do it. When I see glaring errors like this it breaks the flow of the article and also reflects poorly on the writer. If I am to trust what this person has to say and respect their ideas, opinion, and authority on the matter, having silly errors like this undermines all of that.

This trend has become pretty popular on a lot of blogs (including dtoid) and I'd really like to see it rectified. There is nothing worse than seeing a well written article that loses its punch because the author has made silly mistakes. Fix that shit up and double check before you put something out there to be scrutinized by the public and you'll garner that much more credibility because of it.

Some nouns which name groups can be either singular or plural depending upon their meaning in individual sentences.

Because they can describe either the individuals in the group (more than one plural), or the group as a single entity (one only singular), these nouns pose special problems.

If we refer to the group as a whole and, therefore, as a single unit, we consider the noun singular. In this case, we use a singular verb.

If, on the other hand, we are actually referring to the individuals within the group, then we consider the noun plural. In this case, we use a plural verb.

1. Group nouns can be considered as a single unit, and, thus, take a singular verb.

2. Group nouns can be considered as individual members within a single unit and, thus, take a plural verb.

3. Group nouns can be given plural forms to mean two or more units and, thus, take a plural verb.

Rule 14 Collective nouns such as team and staff may be either singular or plural depending on their use in the sentence.

The staff is in a meeting.
Staff is acting as a unit here.

The staff are in disagreement about the findings.
The staff are acting as separate individuals in this sentence.

The sentence would read even better like this:
The staff members are in disagreement about the findings.

Collective nouns name a class or a group. If the group functions as a whole, treat the noun as singular. If the members of a group function individually, treat the noun as plural.

Incorrect: When the committee signs their names to the document, they will be relieved of their duties. (In this case, members of the committee sign their names as individuals, not as a committee; therefore, the subject is plural. Also, the use of the pronouns their and they indicate that the subject is plural, not singular.)
Correct: When the committee sign their names to the document, they will be relieved of their duties.

Incorrect: If the jury reach a decision by 4 p.m., we will be able to hear the results today. (In this case, the jury functions as one single unit; therefore, the subject is singular.)
Correct: If the jury reaches a decision by 4 p.m., we will be able to hear the results today.

rtfm   read

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