So, the time is 8 days ago. I buy D2 to play with some friends cuz its a great game and an old classic and i decide to pick up Neverwinter Nights : Diamond pack also. I go home play some D2 and when my friends all go to bed i decide to pop Nights in and maybe create a character and do a quest or two before bed. NOT THE CASE. apparantly there is a HUGE problem with people getting no Cd keys, or 3 identical Cd keys for the main game and the expansions. My case being the later.
No big deal i tell myself. Ill just contact customer support and they will send me some new ones right away so i can play this great game ive been hearing about. You think it would be simple to just email me some numbers, but no, its been 8 days. Granted the email response said it would take 7-10 business days so ive not reached that yet, so im not too upset until..
I go on the forums for Atari support, or lack thereof, and find that its happening to a large number of people some of whom have had terrible luck like this guy who posted on the Atari forums.
"FYI, I followed the recommended procedure THREE times! It's been almost 1.5 months now, and still no response! I actually have no intention of playing the game now, but I'm still curious how long it will take to receive a response." -Aoradek
AND there are a number of forums started full of people who have been waiting anywhere from 2-60 days for this simple fix. Its ridiculous that these problems occur and that Atari has said and done NOTHING (that i know of, ive been looking around) to fix them. A recall, a dedicated email address just for these problems, a coupon, a webpage where u enter the false keys and they give you new ones or anything. This just pisses me off.
It just sucks that they follow great products with shat-tastic customer service. read