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Stacy Kidd is a 20 year old fantasist who enjoys writing about videogames, society and gadgetry. She hopes one day to work in the creative industries, although she can't quite tell you exactly what she wants out of life yet.

This blog contains the remnants of shop-based life, though owing to up-and-coming Internet posting laws, I will probably stop soon seeing as I do not want to lose my million-pound contract.

If you enjoyed this, you may enjoy other products in the writing/rantage range, available at:
http://blog.stacykidd.co.uk
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iplayanken
1:23 PM on 01.11.2008

Paper is a fantastic invention. Paper is used in books, bags and boxes. Paper is used for art. Paper is money. Paper is origami. Paper is used to contain still fruit drinks and to wrap fish suppers.

Paper is also biodegradable and is often used by retail establishments the world over as proof of purchase.

Unfortunately paper is also highly under-rated. It can often fulfill these wonderful deeds, yet is shunned with a disgraceful par of respect akin to that of our current nonentity love affair(s) (or is that just me?).

I can't say I'm a huge fan of a nostril-flaring equation charging plastic-bag-first into my designated till area, thrusting a video game down my tits and grunting urgently before my face like a badly constructed porno metaphor.

Aforementioned nostril-flaring will inevitably subside, followed by a boom of 'WANT MA MONEY BAK'. Yes, Sir, all right Sir. Now, do you have your receipt Sir? Carrying on the slight-porno theme, there is what one might call a "pregnant pause" between thought and answer to this simple question.

I have heard various responses in my time: "was given as a gift/lost it/threw it out/can't you look it up on the loyalty card?" and my personal favourite "you didn't give me one".

I cannot stand customers who blatantly lie. I like to nickname them 'cuntomers', and believe that most have never worked in a retail environment in their life. White lies I can deal with, but fibs which tie blame directly to a member of staff makes me wonder how people can be so heartless. Most of the time I know they are simply not thinking, but given my general think to talk ratio, I fail to understand wht most people can't copy my example, think before they speak, and keep their slobbering chops closed.

Sadly jaws tend to gnash violently, even although most of the time the conclusion is a simplistic "Well, how do we know you bought it from here if you have no proof?"

And a note to consumers: I do not have a fucking photobank memory. I can't recall your ugly mug from my mind almost instantaneously, even if you reassuringly pat me on the arm, look me in the eye and insist "You served me dear". Wank off.

I often witness situations like these disintegrate into metaphoric political debates. Coming to a suitable agreement - or alternatively sticking the finger up and saying "bite me" - can take anything up to fifteen minutes of my working time. That's fifteen minutes I could have been tidying. Or pricing. Or eating, sleeping, drinking or wanking. That's fifteen minutes of my life that I won't get back, and that sucks.

Individuals with an honest nature don't trouble me: they can have my fifteen minutes, and I will gladly mend any misunderstandings. But face me with a coward spouting the 'but-I-haven't-even-taken-it-out-the-box' drivel, as I stand grimacing at the food/scratch/DNA/unknown substance coating the product, and I'll most likely explode violently over the disgruntled customer (and hopefully the disgruntled customers unwanted purchase too).

It doesn't take a great effort to hang on to a receipt. It is infuriating to imagine the countless personal bags of the population, stuffed with rubbish and bottom-lined by old receipts steadily turning to a papier mache mould.

Receipts are - in my opinion at least - the backbone of retail society. Without one, your unwanted PES 2008 (of which I am duly informed you have two copies of, bought by both your auntie and your granny) is of no use to anyone. So please, give us a break and save us the hassle of pointless arguing, rehearsing store policy, and having to spend un-natural periods of time staring at your mugshot until you finally get the hint. Please, consumers, sponsor a till monkey today, and hang on to your proof of purchase.



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Legacy Comments (will be imported soon)


Haha, reciepts are a joke at most Wal-marts...I bought a router when I bought my 360 and ended up having to take it back. Not only did I not have a receipt, I swear I could have seriously put a brick in that box and nobody would've known the difference.
You need a time out.
do you keep your reciepts?

its easier said then done is all i'm sayin. on big box purchases, i throw the reciept in the box after i've opened the product (consoles, handhelds, rock band) but on games, i usually don't keep the recipet.

seriously though, when i buy from most major game retailers, i can't leave without them asking me for my number, name, address, weight, blood type, all that shit goes into a computer, along with my purchases. i've had a few heated arguments with staff of places that gather this information when they tell me they have no record of previous sales. shenangians.

paper also:
cleans the mucky muck outta buttcracks.
I hang on to all of my reciepts on large purchases as I find it to be pretty much common sense now adays.

I used to work at Tim Hortons and people would try to complain about some drink/food that they bought in the last few hours....there was no sugar in my coffee, my sandwhich had no bcaon,...and where is this error at now, we would ask "Oh I threw it out"... GTFO! We would not take this unless they brought back the error, common sense right??

I was also at a store and a lady was trying to get the difference back from a sweater she had bought that had gone on sale, and she had the reciept! The problem was that the reciept did not have a sweater on it and the lady was stateing that the reciept was the one she was given at the time of sale and she was yelling at the customer service lady! Some people need to be punched in the face!

I now work at a bank, so no returns EVAR! I loves it!
I always throw out receipts. But im not one who usually takes things back to the store but I take responsability for bad purchases. Its just an odd quirk about me.

I think we are in a world now where receipts can be electronic. The store stores the information on the day you bought said product and when you return it they look in their computer and see if you did buy it or not.
I hang onto my receipts if I charged something, but if I pay cash, I don't keep them unless I know I'll be returning something for some reason.

I just hate those receipts where the ink fades after a while... Durgh...
They lie to you because they don't think you'll take it back if they admit to having used it as a human waste receptacle.

People are tools, might wanna get used to it no matter where you work :P
It would be great if receipts were electronic....sadly our till system isn't the most advanced :(
I agree.

I used to work retail (and due to lack of work in the film industry for me right now, may have to return).

Sometimes you get awesome people that you just want to genuinely help.

Then there are people who think you're their personal slave. They want you to magically mend their mishaps like your fucking Merlin the Magical Talking Hippopotamus and with a wave of your hand *poof*.

And it's not hard to keep up with receipts either. I file mine in a $10 file folder. It's doing great for me so far, and all it takes is an extra 15 seconds to open said folder and place receipt under correct tab.
I've always hated the receipt-thingy... especially with the gaming-store we have in town, its called GameMania, it has about 20 stores nationwide with a nice an handy system of 1 customer-card for the whole chain that keeps a nice list of all the crap I've bought at their stores over the years ( I've been a steady customer with them for about 15 years now so I know their systems through and through ) and yet they still require the receipt when you come to return a game!

I mean, to return a game I would have to give my passcard, then they scan it and immediately get the list of purchases I've made over the past 15 years, nicely organised by date so the last one is still on top and clearly visible to them ( the one that I'm trying to exchange ) and yet because I didn't keep the little piece of paper they wouldn't let me exchange it... their loss to be honest, the result was as any course in economics will teach you...

a satisfied customer tells about 5 people of how great the service is but a dissattisfied customer will tell at least 15 people how crappy the service was... as a result me, the people from my 360-clan (about 15 guys), my nephews ( 7 of them ) and some of my friends have resigned our customercards ( 3 of which were more then 10 years old ) and as a kind of bizar secondary effect on my post about it on one of the more popular belgian forums, more and more people are now joining in on a boycot of these stores for their horrible customer-service ( I am off course not the only one who has suffered from this... nor is this the only example of their bad customer-support of course... )

If you don't keep customer-ids or a list of what they buy then requiring a recipt is more then reasonable, but if you keep a record of what your customers are getting and even keep that for years, you shouldn't require it...

I mean its fucking ridiculous if the guy behind the counter goes like "Yeah I can see you bought this game here 2 days ago but without a receipt you can't exchange it!"

receipts are a fucking pain in the ass, here most stores are quite 'old-school' you go to the bakery to get bread, a boucherstore to get your meat and stuff, its not like in the USA where you've got a megastore that sells everything on every block ( there's mostly 1 or in extreme cases 2 ) for every city... so keeping track of receipts is quite a hassle (going for a short shopping-run for groceries will get met at least 4 receipts!)

and as said before, most receipts you get are not the kind that would stand the 'test of time', most are barely readable after a few weeks :p

I off course keep my receipts for any 'big' things I buy and electronics in general but for games it just doesn't happen enough (this was the first time i actually wanted to exchange something :p ) to keep al my receipts...
Holy shit, that's a long comment up tharr.

I always keep receipts for anything that could be damaged - CDs, DVDs, games, electronics - but only until I've confirmed that it works, out of the box. But then, I don't usually have to return things that often, anyway.
I think everyone should keep receipts, regardless of how annoying they are. All right, sometimes we lose them or accidentally chuck them out, but from my experience most just chuck them away and assume the best. It makes the retailers life more easier, and saves us trawling through a back catalogue of countless purchases.

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