I literally just spent two hours on the phone trying to resolve on simple issue: get my PC and 360 to share media. That's it. That's all that I wanted. Apparently, it's a lost cause. And I went through six goddamn service reps while trying. I'm not going to go through the explanation of what is wrong -- I just did it for an two hours, do you blame me? -- so I'll just post a link to the long and fruitless forum post in which Conrad Zimmerman did as much as he could (keep hope alive!).


Here's my journey through the hour and a half: (long post is long)

Person #1:
Someone answered the phone. I explained that I wanted to get my xbox the share media with the PC. After spending 5 minutes explaining what the hell I meant by media sharing, I got transfered to "Hardware department".

Person #2:
After running through the verification process with "Amy" (Serial #, phone, address, name) I explained my problem in a 2 minute explanation. After I was done and asked, "so what do you think?", I hear "thank you for holding this is Chad, what can I help you with?"

Person #3:
Goddammit.
-"I'm having problems with my Media Sharing"
-"Your what?"
(5 minute explanation this time)
-"oh, you want hardware"
-"yes I was just..."

*Halo 3 theme hold music plays*

Person #4:
"This is Mike, how can I help you?"
*Here I went through the verification process again. He understood what the problem was and we tackled it for about 30 minutes. Opening ports, checking versions of software and hardware, turned off firewalls, ran PC Media Connection and Network Connection tests on the 360, tried to reconfigure administrative tools. Nothing happened.*
-"hmmm, hold on while I research more material on this subject. Okay?"
- "No problem"

*Halo 3 theme hold music plays*
Boy Mike sure is helpful. He and I are going to tackle this problem together and fix it by God. My media sharing will be up and running in no time.

"Thank you for holding, this is Steve how can I help you"

Person #5:
"You got to be shitting me"
"Sir?"
"The last guy just transfered me while I was on hold without telling me. What the fuck?"
"Well, I promise I won't do that to you. I will not put you on hold and I will help you fix your problem"
*awesomesauce. Off we went, through the verification and every bloody step that the last guy went through. Every suggestion of his was answered with a "done that one too". Finally he said, "just plug the 360 directly into the PC". Well that worked, but it didn't help one bit because now I can't access the internet on either. After about 30-40 minutes on the phone he says:
"Well I don't know what else to do, this is my second day here"
Of course it is. /facepalm
"I could transfer you to the head of the hardware department"
*sigh* "Fine"

Person #6:
"So the last guy couldn't solve the problem huh?"
"No and neither could the other four before him"
*Went through everything that the previous two guys went through all the while getting put on hold between every new idea...
Me: "I give up"
"Give up sir?"
"Well it's completely fucking pointless. We've gone through the manual, every step anyone can think of, and we still haven't solved anything. It was a trivial point to begin with and I don't even know how I stayed on the phone so long. I need a Guinness"

*hangs up, gets a Guinness, gets on Destructoid*



Conclusion: I'm SOL and telephone support fucking blows.