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A complaint to Microsoft
atheistium | 6:52 AM on 01.03.2008 37 comments


So I wrote this post on the xbox forums, thought I'd post it here because I'm getting really frustrated lately with an originally great service, getting worse. You can read the original thread here.

I know everyone is still upset by the recent downtime and I don't mean to complain again but this is the second time this has happened and I'm really frustrating with wasting money on Arcade games with incorrect descriptions!

It happened with Sonic The Hedgehog 2 where the xbox website originally claimed to have online co-op. Everyone I knew was really excited about this being a co-op title and as I had played it alone as a child I was looking forward to playing it with my friends now.

I wasted 800 ms points, that's nearly £10 on an old game I can download on my PC for free and play multiplayer for free. I don't want to play ranked mini stages with people I wanted to play the main game, Sonic and Tails together!

Of course there were a few complains however no one really got compensated, I wanted a refund because I wasn't really going to play it single player. I'd played the game alone to death, I just wanted to fun co-op time.

Well I forgot (not forgave) and carried on with my xbox experience. Metal Slug 3 just got released and I had never played the original MS3, so I was excited for some 2-6 player co-op as the DESCRIPTION once again boasted. I now make sure I read the descriptions after the mess of Sonic. So I pay up another 800ms points and download the game, 2 of my other friends doing exactly the same and we were ready to have some multiplayer fun.

I create the private room and invite the first friend, as I go to invite the second... wait.. I can't? what!? 2 player co-op!? for gods sake.

Seriously Microsoft, I am fed up with throwing £10 away just because someone can't be bothered to put "2 player co-op" instead of 2-6 online multilayer which is VERY misleading.

I've wasted money on a game that I wanted to play Co-op again. Of course if I demand compensation I won't get it. I also don't understand why the game doesn't support at least 3-4 multiplayer seeing as there are 4 characters to choose from and you can be the same character......

Really upset Microsoft, here I am spending £50 a year on your service which not only is down during the only holiday time I have but is also making me waste MORE money on games with incorrect descriptions!



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34 comments | showing # 1 to 34
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wardrox's Avatar - Comment posted on 01/03/2008 07:11
wardrox
I always take a very cautious approach to buying anything from Live. I think I still have technically only downloaded 2 titles, Doom and Boom Boom Rocket.

I'm sure this is against some kind of consumer law, or something. Things like this push me towards the Triples, sadly.

(Don't read Aytheistium's blog)
atheistium's Avatar - Comment posted on 01/03/2008 07:19
atheistium
@wardrox yeah I remember being upset that Boom Boom has only local multiplayer and not live multiplayer.
Snaileb 's Avatar - Comment posted on 01/03/2008 07:23
Snaileb
Atheistium I f*cking kiss the ground you walk on right now.

Not only that, but the damn game has (as Grim said) 5fps AND while me and Bahamut were playing the lag of it all was unforgivable.

THE LOVE IS OVER MICROSOFT!!
Orionsaint's Avatar - Comment posted on 01/03/2008 07:53
Orionsaint
AGREED!
Neonie's Avatar - Comment posted on 01/03/2008 07:55
Neonie
Whereas I completly agree with you that they should be more descriptive with the descriptions and SAY what kind of co-op in the main game and then have a seperate line for what you can do in multiplayer. My only real advice is before you download a game and get your hopes up and waste your money, perhaps you should ask around on the Xbox forums or Dtoid to see more accurate information from people who have already downloaded the game.
AfroJoel's Avatar - Comment posted on 01/03/2008 07:57
AfroJoel
XBL is good but it's run by cunts.
TheDragon's Avatar - Comment posted on 01/03/2008 08:09
TheDragon
I gave up on xbox live a long time ago. While I've never encountered this exact problem, I have gotten sick of the lower calibre of gamers on live. It really is the bottom rung of the internet communities.
Also, paying for the ability to play online is retarded. This goes against my PC gamer mentality. I've never had to pay to play online. I pay for my internet, that's plenty.
Camalen's Avatar - Comment posted on 01/03/2008 08:13
Camalen
HEY, VIDEO GAME COMPANIES:
LAG AND FRAME RATE ISSUES ON CONSOLES ARE UNACCEPTABLE
itemforty's Avatar - Comment posted on 01/03/2008 08:18
itemforty
I agree with you, random yelling mexican.
aborto thefetus's Avatar - Comment posted on 01/03/2008 08:19
aborto thefetus
That's why I don't buy arcade games on xbl. Unless they are Geometry wars and pac-man.
atheistium's Avatar - Comment posted on 01/03/2008 08:25
atheistium
@Camalen
Exactly, I expect it on a pc if I havent got more than the recommended specs but on a console!? wtf?! It;s great when games push the technology but I don't want a console where the the game is taking too long to keep it's framerate and graphics in check.

Gears of War (online) and Mass Effect proved this where bump mapping took way to long to load.
BigPopaGamer's Avatar - Comment posted on 01/03/2008 08:27
BigPopaGamer
At least you are able to download games Atheistium. I can't even get my 360 to get ONTO the marketplace tab on the dashboard. That last updated really screwed with my system.
itemforty's Avatar - Comment posted on 01/03/2008 08:30
itemforty
Popa, isn't that the problem with Live? I can't get on the marketplace tab either, and it's not because of the update.
RivaOni's Avatar - Comment posted on 01/03/2008 08:30
RivaOni
I very rarely download anything off of XBLA till I've read the opinions of a handful of people I trust. The same goes for hard copy releases too really, unless its something I've been really really looking forward to then I'll go get it as soon as my monetary situation allows

(i.e. I've got some games from publishers that are shit that I can trade in ;) )
Ascythopicism's Avatar - Comment posted on 01/03/2008 08:31
Ascythopicism
I read that whole blog as if you were whispering.
BigPopaGamer's Avatar - Comment posted on 01/03/2008 08:35
BigPopaGamer
I guess so Item. I don't know what the problem is, but I can't download any new songs for RB or anything right now.
galagabug 's Avatar - Comment posted on 01/03/2008 08:41
galagabug
don't buy re-releases, then they'll stop putting them up.

spend your hard on points on pacman c.e., and feel the love.
Brian Szabelski's Avatar - Comment posted on 01/03/2008 09:12
Brian Szabelski
This is why I'm cautious what I download off XBL.
kadosho's Avatar - Comment posted on 01/03/2008 09:20
kadosho
I'm also finding a few bumps in the road. I really hope that Omega V is a co-top title, akin to Aegis Wing. (merging ships together is alot of fun!) Would it hurt Microsoft to actually deliver something worthwhile; instead of lying.

And I agree with Sonic 2, I didnt buy it though. Something didnt feel right with their delivery. I feel really sad for alot of the titles we get so hyped about, and they crush us to the ground for having positive gaming ideas.

(sigh)
CronosBlade's Avatar - Comment posted on 01/03/2008 09:22
CronosBlade
OMEGA FIVE HAS NO ONLINE MULTI FROM WHAT I UNDERSTAND
Bob Muir's Avatar - Comment posted on 01/03/2008 09:24
Bob Muir
And that's why I let people like you test this stuff out so I don't waste my money. Sorry. :)
Maurice Tan's Avatar - Comment posted on 01/03/2008 09:29
Maurice Tan
More than 2 comments!
atheistium's Avatar - Comment posted on 01/03/2008 09:34
atheistium
@Ascythopicism
I'm always.. whispering :p
haha sorry I'm never able to speak. The walls in my house are thin and now I'm living back home again my mum needs silence for sleeping haha.
WDot's Avatar - Comment posted on 01/03/2008 10:08
WDot
To be fair, you probably shouldn't put too much faith in SEGA ports because they are mostly half-assed and quickly rushed to make money NOW.

(Sorry, been burned by many, many bad SEGA PC ports).
Eschatos's Avatar - Comment posted on 01/03/2008 10:14
Eschatos
I've never had problems with Microsoft. Now Valve, on the other hand, are starting to piss me off.
king3vbo's Avatar - Comment posted on 01/03/2008 11:16
king3vbo
fukken signed
007's Avatar - Comment posted on 01/03/2008 11:21
007
Yeah, time to start a petition to get Xboxlive to give us some free shit. WHO'S WITH ME! :D


...OK, that's cool. I guess I can just do this by myself... hmph
LarkOhiya's Avatar - Comment posted on 01/03/2008 12:08
LarkOhiya
>>:( angry internet face!
GrayFox's Avatar - Comment posted on 01/03/2008 12:47
GrayFox
I've never played any Metal Slugs before and 2 player co-op is fine by me (I really only want it for single player as I doubt any of my friends will get it). Is it worth $10?
Tino's Avatar - Comment posted on 01/03/2008 16:35
Tino
Man. MS3 said it had 2-6 players online?

I would call M$ immediately and demand a refund or something.
ShadokatRegn's Avatar - Comment posted on 01/04/2008 18:30
ShadokatRegn
I got away from PC's to avoid this crap...and microsoft seems to keep their hardware issues on hand to throw them at us regularly. So many people pay to PLAY WITH THEIR FRIENDS, and if the system is down - well...

Too bad they aren't supplementing our downtime with a free month or three. For a lot of people, school screws up play time any other time of year, so this was prime play time for them.
Webimpulse's Avatar - Comment posted on 01/04/2008 18:57
Webimpulse
Funny you guys mention the poor performance of Xbox Live over the holidays:

http://www.escapistmagazine.com/news/view/80367-Microsoft-Addresses-Xbox-Live-Holiday-Performance-Issues

For those of you who are too lazy to click the link: apparently the bigwigs at Microsoft are disappointed at the holiday performance of Xbox Live too, so to compensate, they're going to be releasing an Xbox Live Arcade game to download completely free of charge, a la Aegis Wing. They haven't announced what title yet, but they say they will in the coming weeks.

I know, not the kind of compensation you guys want, but it's better than nothing...
Webimpulse's Avatar - Comment posted on 01/04/2008 19:04
Webimpulse
Geez, I can't make links active worth crap. Here's that link again in clickable form so you don't have to copy-paste:

http://www.escapistmagazine.com/news/view/80367-Microsoft-Addresses-Xbox-Live-Holiday-Performance-Issues
Mappy's Avatar - Comment posted on 01/04/2008 19:51
Mappy
M$ are not in my good books at the moment.
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