Found this had to share it:

So I just got off the phone with Microsoft customer service, and something rather funny happened.

I sent my first xbox 360 in for repairs a while back, as it had given me the RRoD. I called in this morning because I'm having problems checking my status online, as it is not letting me register my console. So I figured I would call in to see if they had a chance yet to look at my console and determine whether they would be repairing or replacing it. I was initially connected with a customer service rep with a HEAVY middle eastern accent, and I could hardly understand a single word he was saying. Knowing how M$ customer service operates, I said "I know there is probably a supervisor listening to this call. If so, may I please be transferred to a representative that speaks fluent English?" Sure enough, I heard "Certainly, sir. Just one second".



So after about a 10 minute white, I get an English speaking rep. Great. Problem one solved. I tell him I would like to check the status of my Xbox 360 repair, and I give him the RMA number. He looks it up, and tells me that my console is at the repair center, but hasn't even been taken out of the box yet. Staying calm through all of this, I ask him if he has any idea why that might be?

And here's what he said . . . and I quote.

"Well that place is loaded with probably thousands of defective Xbox 360 units, and more come in every day. Honestly, I bought a PS3 so I wouldn't have to deal with it, and you probably should too."

NO LIE PEOPLE! I couldn't believe my ears, and apparently this guy's boss couldn't either, because right after he said that to me, I heard another voice say "can you please hold sir?" and I was promptly disconnected from the rep and put on hold again. This time I just hung up, laughing my a$$ off.

So there's my latest Microsoft "Customer Service" horror story. At least this time there was some comedic relief involved.

http://forums.xbox.com/15947739/ShowPost.aspx