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Xbox Customer Service, wtf did you say?
Volomon | 2:08 PM on 10.05.2007 14 comments


Found this had to share it:

So I just got off the phone with Microsoft customer service, and something rather funny happened.

I sent my first xbox 360 in for repairs a while back, as it had given me the RRoD. I called in this morning because I'm having problems checking my status online, as it is not letting me register my console. So I figured I would call in to see if they had a chance yet to look at my console and determine whether they would be repairing or replacing it. I was initially connected with a customer service rep with a HEAVY middle eastern accent, and I could hardly understand a single word he was saying. Knowing how M$ customer service operates, I said "I know there is probably a supervisor listening to this call. If so, may I please be transferred to a representative that speaks fluent English?" Sure enough, I heard "Certainly, sir. Just one second".



So after about a 10 minute white, I get an English speaking rep. Great. Problem one solved. I tell him I would like to check the status of my Xbox 360 repair, and I give him the RMA number. He looks it up, and tells me that my console is at the repair center, but hasn't even been taken out of the box yet. Staying calm through all of this, I ask him if he has any idea why that might be?

And here's what he said . . . and I quote.

"Well that place is loaded with probably thousands of defective Xbox 360 units, and more come in every day. Honestly, I bought a PS3 so I wouldn't have to deal with it, and you probably should too."

NO LIE PEOPLE! I couldn't believe my ears, and apparently this guy's boss couldn't either, because right after he said that to me, I heard another voice say "can you please hold sir?" and I was promptly disconnected from the rep and put on hold again. This time I just hung up, laughing my a$$ off.

So there's my latest Microsoft "Customer Service" horror story. At least this time there was some comedic relief involved.

http://forums.xbox.com/15947739/ShowPost.aspx



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12 comments | showing # 1 to 12
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Cowzilla3's Avatar - Comment posted on 10/05/2007 14:22
Cowzilla3
Damn it you put that punchline on this site right now!
MechaMonkey's Avatar - Comment posted on 10/05/2007 14:23
MechaMonkey
Shortly we'll hear about the Great Microsoft Purge: Large buildings in India supposedly housing the customer service departments of an unnamed company were accidentally demolished by confused construction. 150,000 employees were killed in the blast. The only evidence of foul play was a note found at the scene, simply stating "Sony did it."
Knivy's Avatar - Comment posted on 10/05/2007 14:24
Knivy
@Cowzilla
[i]
"Well that place is loaded with probably thousands of defective Xbox 360 units, and more come in every day. Honestly, I bought a PS3 so I wouldn't have to deal with it, and you probably should too."

NO LIE PEOPLE! I couldn't believe my ears, and apparently this guy's boss couldn't either, because right after he said that to me, I heard another voice say "can you please hold sir?" and I was promptly disconnected from the rep and put on hold again. This time I just hung up, laughing my a$$ off.

So there's my latest Microsoft "Customer Service" horror story. At least this time there was some comedic relief involved.[/i]
Snaileb 's Avatar - Comment posted on 10/05/2007 14:28
Snaileb
el oh el

Thanx Knives. How could you put this on a different site? Dont you know our internets are restricted to Dtoid?...and porn?
CronosBlade's Avatar - Comment posted on 10/05/2007 14:32
CronosBlade
Yeah, same with me. Apparently though mine is being "worked" on right now.

Riiiight.
Bob Muir's Avatar - Comment posted on 10/05/2007 14:35
Bob Muir
That's quite humorous. Better clean out your desk, Mr. Xbox Customer Support.
itemforty's Avatar - Comment posted on 10/05/2007 14:40
itemforty
Ha, do you think that guy was ready to blaze out of there? or do you think he just got tired of talking to people about the same thing everyday?
It was probably some dude in Austin too. I should buy him a beer.
king3vbo's Avatar - Comment posted on 10/05/2007 15:48
king3vbo
hahah epic lulz
Biltor's Avatar - Comment posted on 10/05/2007 16:14
Biltor
I don't think anyone there is allowed to use the word Sony or PS3.
balth's Avatar - Comment posted on 10/05/2007 17:16
balth
FTW
Toneman's Avatar - Comment posted on 10/05/2007 18:25
Toneman
I sent my friend's Xbox in for him and almost every day the head of Xbox repair services called me and gave me an update.
Jark212's Avatar - Comment posted on 10/05/2007 19:34
Jark212
at least you dident need to wait for 45min to talk to someone...
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