So when I purchased Rock Band my new Fender guitar had broken within 3 hours of use. I immediately submitted my request for a new guitar on the Rock Band replacement parts page. I was in no rush for a new guitar because I personally did not approve of the quality of the guitar itself. I was happy using my wireless Les Paul.
About a week passes and I don't receive my new guitar that was supposedly sent out with 2 day shipping. I'm in no rush to receive it but at the same time I am very curious as to what is taking so long.
I get home tonight to the following e-mail.
Greetings Rocker,
Congratulations on your purchase of Rock Band!
After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.
Thank you,
The Rock Band Team
Wow. I am so impressed buy this consumer service that I had to post on here and tell every single one of you. A free game. Thats phenomenal. Bravo team. Bravo. I will be calling them in the morning to thank them and also submitted this to the consumerist. But you, Destructoid, are the first to know!
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(# 0) on 12/02/2007 02:30
Hopefully the list isn't full of shitty games that only cost like $19.99 now like the games I was offered from Microsoft.
(# 1) on 12/02/2007 02:35
At least it's cool they're owning up to it and hopefully fixing that crap. Too bad you can't just get a copy of Frequency though =X.
(# 2) on 12/02/2007 02:42
(# 3) on 12/02/2007 02:56
(# 4) on 12/02/2007 03:02
(# 5) on 12/02/2007 03:10
(# 6) on 12/02/2007 03:22
(# 7) on 12/02/2007 03:22
I already own a copy of Frequency, I got it when it was brand new. Maybe a month from it's release.
I also own Amplitude. Both fantastic.
(# 8) on 12/02/2007 03:27
(# 9) on 12/02/2007 03:35
Where do you live? Because honestly, I would like to hunt you down, murder you, and steal your copies of Frequency and Amplitude.
Also, I'm dead serious. You will die.
(# 10) on 12/02/2007 04:19
Also, cocks???
(# 11) on 12/02/2007 08:29
(# 12) on 12/02/2007 10:05
I was saddened when they took down the Amplitude server. I, hand to God, played that atleast 30 minutes a day. I don't know why it was so good but I couldn't stop.
Amazing game.
(# 13) on 12/02/2007 12:08
EA owns Bioware. I'm gonna see if I can get Mass Effect.
(# 14) on 12/02/2007 16:38
Jersey, pleeease don't hurt me. =\
(# 15) on 03/04/2008 00:38
(# 16) on 10/28/2008 18:32