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An Ajar Letter: Arkham Asylum CE
Sentry | 2:04 PM on 08.25.2009 17 comments


Note to Destructoid: When I first read about the Left 4 Dead 2 boycott, I was livid. The reasoning seemed absurd, unreasonable, selfish, and greedy to me. Now I find myself feeling a similar sense of "entitlement", the kind of thing I'd normally scoff or sneer at. Being the guy that's living inside this mindset, it's hard to tell if there's any difference between me and those people. If there is not, then I ask that you recognize that I'm aware of the potential hypocrisy and willing to acknowledge it.

Also, I apologize for posting twice in one day. Hopefully, due to the current "I love Dtoid" meme as well as my passion today for this particular subject, you can forgive me.

Thank you.

(The following text was sent to "info@rocksteadyltd.com".)

-----

Hello,

(Let me first say that I am writing this to the listed contact address for Rocksteady instead of Eidos, as Eidos did not have "Arkham Asylum" listed as a game release. My understanding of distributor versus publisher is still somewhat limited, so if this E-mail has reached the wrong party, I ask that it please, please be forwarded to the correct one.)

My name is Damon R. Nagy and I just purchased a copy of the Arkham Asylum Collector's Edition from a local Game Stop. With most things, I'm willing to take my dissatisfaction and lumps and accept that buyers should beware the quality of a product prior to purchasing, but in this case I am nothing short of insulted and instead choosing to contact you as opposed to simply returning the title and never making any other Rocksteady/Eidos-related purchase ever again.

I am on an EXTREMELY limited budget, as I manage a recently-opened and independently-owned LAN center/used games shoppe in Denver, CO. At this moment, I don't earn a wage of any kind and my gaming options are limited to whatsoever is brought into the store, unless I should find something worthy of scrounging up all my loose change and lingering bills. Few games meet this requirement.

Having long been a fan of the DC Animated Universe and the voice actors and writer you chose to include in the development of Arkham Asylum, I was fairly certain that the extra forty dollars would be a worthy purchase, especially once photos of the set were release.

Truthfully, I'm not sure how wise it was to print that image on the very same box containing a visibly and comparatively inferior product.

First of all, the batarang is awful. No, I'm not arguing that I or anybody else should have expected a realistic approximation of a weapon, but I also don't believe that the released photo indicates ANYTHING along the lines of this plastic piece of crap. That's blatant false advertising, and you hoodwinked a fellow (I'm sure I'm not the only one) who's grown quite wary and cautious of false advertising in a country that tries and tends to sell first and hold itself accountable later. Maybe. If it's good for business.

Truthfully, I never wanted the damned batarang, and only used it as justification - an excuse for the fact that what I really wanted was the, presumably, content-packed special features Blu-Ray disc. An additional forty dollars seemed quite steep to me, but the gameplay videos were incredibly promising, and I'm a loyal and enthusiastic consumer, so what the hell? Had it been just the crappy batarang, I might have been able to accept the fact that I essentially paid an extra forty dollars for nothing but a bonus disc and a soft-leather journal of mediocre content. But once I put the bonus disc into the PS3 and was met with but two options, one of which housing some (not even ALL) of the promotional trailers for Arkham Asylum, and the other hosting a meager portion of featurettes, all of which only parenthetically referring to or including the talent cast of Arkham Asylum.

I repeat, I am nothing short of insulted.

I'm a huge fan of special features, and incredibly capable of inferring value where some people might find none, but to suggest to me that this Blu-Ray disc offering of but a few videos (most of which are and have been available for free online for months) and a terrible, just god-awful, plastic excuse-for-a-bonus-item batarang were worthy of my forty dollars is practically criminal.

Congratulations to whatever marketing team and photographer set up the presentation of this Collector's Edition, because I bought it hook, line, and sinker. Hell, I did it eagerly.

The most impressive part of this whole set is the box that it comes in, which WOULD be of some value if only it contained items of any worth!

Let it be known that I have never written a note to a company before, as I've never before been so invested or so upset over a purchase before which I spent a great deal of time and consideration. As I mentioned before, my purchasing power is limited, which perhaps makes me a "lesser" consumer in the eyes of an analyst. All the more reason for me to take the things I DO choose to spend my money on QUITE seriously.

As it stands, I'm not sure what could be done to satisfy me. I'm realistic enough to recognize that additional special features sets are unlikely, as you would've opened with more "meager" offerings and later released something as "good" as the collector's edition. Barring receipt of additional quality and value and content that I feel was advertised quite strongly, the only other solution I see is that of a refund and a regular copy of Arkham Asylum for the PS3. I am not unreasonable, nor am I looking for free stuff, and I'm perfectly happy to accept some kind of payment and the aforementioned copy of Arkham in exchange for my collector's edition. I simply want to handle this directly with you instead of taking out my frustration on some random Game Stop employee, thus fiddling with YOUR financial figures instead of THEIRS.

I ask that whoever is responsible for this egregious wrongdoing stand up and assume some accountability.

Thank you very much,
Damon R. Nagy

-----

Bonus Disc Running Times:

1.) The Concept of Batman: Arkham Asylum - 7:42
2.) The Look of Arkham Asylum - 7:48
3.) Cinematics - 7:20
4.) Working Across Continents - 4:05
5.) Sounds of the Asylum - 5:58

6.) Previously-Released Trailers - 7:29

Total - 40:22



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17 comments | showing # 1 to 17

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phantomile's Destructoid Blog
All I can say is "wow". I had heard about the Batarang being crap, but I had no idea the Collector's Edition was THAT bad.
I feel your pain, man.
Bulkmailer's Destructoid Blog


I'm sorry son.
BahamutZero's Destructoid Blog
agreed, CE was totally not worth it at ALL. Wish I could sell the collector's crap without selling the disc
blehman's Destructoid Blog
You gotta admit though dude, that box is bad-ass.
BahamutZero's Destructoid Blog
agreed, CE was totally not worth it at ALL. Wish I could sell the collector's crap without selling the disc
VWGTI's Destructoid Blog
So when I get home in an hour or so and see the box waiting on my doorstep I should brace myself for disappointment? Grrrrrrreat!
kauza's Destructoid Blog
Wow, I hadn't heard about all of the CE shenanigans. Really messed up. Thanks for posting this.
BahamutZero's Destructoid Blog
oops, double post. Anyway, to clarify, the game is amazing, and this would have been decent extras I may have been happy with for an extra $20, but $40 on top? no thanks. I can't even stab anyone with the batarang.
walkyourpath's Destructoid Blog
Wow, sorry you sank your hard-won dough into that, man. Please post the probably canned response you'll get back from them -- I'm curious as to how they'll respond to a passionate and well-phrased frustration.
blehman's Destructoid Blog
I'll agree though, the horrible disappointment after I opened the bad-ass box was almost too terrible to stand until I played the game. Feeling waaaaaaay ripped off.
SuitcoatAvenger's Destructoid Blog
What are the specs on the batarang? Is the problem that it's small, or that it's made out of crappy material?

Sounds like I was right to play it cheap on this one. Shame.
Sentry's Destructoid Blog
Walkyourpath - I absolutely intend to share any response, as well as encourage people to contact a more direct representative with their own concerns if they ALSO purchased the CE.

Suitcoat - I actually went a bit more into detail about the batarang, specifically, in my previous cblog iffin' you want to check it out.

Everybody else. Thanks for the kind words.
Justice's Destructoid Blog
I hope this gets somewhere, it's good to see you taking action.
AngelsDontBurn's Destructoid Blog
I'm glad I didn't get it.
Puppy Licks's Destructoid Blog
Shit man, sorry to hear ya got ripped off.
Got any photos of the woeful product in question?
Sentry's Destructoid Blog
Pictures of the batarang can be found in my previous cblog.
Technophile's Destructoid Blog
If I had to guess, this probably has to do with Eidos's marketing team. Provided they work like most developer/publisher relationships, they would have been the ones responsible for putting together price points, manufacturer of the batarangs and book as well as video production of the extras on the DVD.


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 about me

[This sidebar is still under development.]

______________________________

-Who He Be-

Name: Damon R. Nagy

a.k.a.: Sentry, Jigglypuff, Jam

Blurb:
Damon is a twenty-something year-old manthing what currently "manages" a recently-opened and independently-owned games shoppe in Denver, CO. He's entertained delusions of intelligence and relevance his entire life, and hopes to someday be recognized as a pundit in several fields, though his insatiable ego will likely forever demand more. As it stands, the store he works at cannot afford to pay him, and as such his current gaming experiences are limited to used titles that come through the store itself, or to those rare occasions when his friends should happen to purchase something that he'd like to play. Additionally, he's got a girlfriend who happens to be an insanely terrific (and attractive) person.

He is arrogant, egocentric, narcissistic, riddled with insecurities and contradictions, but occasionally manages to be a pretty okay-looking, nice, and insightful fella'.

Also, he's pleased to meet you.
______________________________

-Where He At-

E-Mail: Sentri@Gmail.com
Twitter: @Sentry_
Facebook: DNagy
last.fm: Syncopaiua
MySpace: Lemon Lyman
Store Site: Game On!
Store Twitter: @GameOnDenver
______________________________

-What He Play-
(as of October 5th, 2009)

At Current:
Bioshock
Psychonauts
The Legend of Zelda: The Wind Waker
Chulip
__________

Recently Completed:
Arkham Asylum (yeah, but)
Mass Effect (nifty)
God of War 2 (whee~)
Mirror's Edge (meh)
Mortal Kombat vs. DC Universe (ugh)
__________

Hopes/Intends to Play/Purchase:
Borderlands
Brutal Legend
Modern Warfare 2
Red Faction: Guerilla
Fez
Noby Noby Boy
Insanely Twisted Shadow Planet
Shadow of the Colossus (replay)
______________________________

-Favourite Mediastuffs-
(In alphabetical order, so as to avoid ranking.)

[Note: My favourites might be moved into a post at some point in the future.]

Videogames:
Castlevania: Symphony of the Night
Eden, PixelJunk
The Fantastic Adventures of Dizzy
Final Fantasy II/IV
Final Fantasy IX
Flower
Grim Fandango
Halo 2
Katamari Damacy
Kirby's Adventure
Klax
The Legend of Zelda: The Ocarina of Time
Lumines
Mario Kart Double Dash
Mega Man 2
Mega Man 3
Mega Man 6
Mega Man 9
Mega Man X
Monsters, PixelJunk
Panzer Dragoon Orta
Psychonauts
Red Alert 3 (Command & Conquer)
Shadow of the Colossus
Starcraft
Super Mario Bros. 2
Super Mario Bros. 3
Super Mario World 2: Yoshi's Island
Super Metroid
Team Fortress 2
Tetris Attack
Uniracers
__________

Movies:
28 Days Later
Almost Famous
As Good As It Gets
Batman Begins
Batman Beyond: Return of the Joker
Batman: Mask of the Phantasm
Battle Royale
Beautiful Girls
Benny & Joon
The Boondock Saints
Brick
Casino Royale
Chasing Amy
Clue
The Court Jester
The Darjeeling Limited
The Dark Knight
Empire Records
Eternal Sunshine of the Spotless Mind
Everything Is Illuminated
The Fifth Element
The Glenn Miller Story
A Goofy Movie
Grosse Point Blank
Hackers
Hard Candy
High Fidelity
Howl's Moving Castle
The Hudsucker Proxy
Interstella 5555*
The Iron Giant
It's A Wonderful Life
Keeping The Faith
Kiss Kiss Bang Bang
Ladyhawk
Layer Cake
The Life Aquatic with Steve Zissou
Little Shop of Horrors
The Lord of the Rings: The Two Towers
The Lord of the Rings: The Return of the King
Lost In Translation
Love Actually
Man on the Moon
Maverick
Memento
Mirrormask
Mr. Smith Goes to Washington
My Fair Lady
My Neighbor Totoro
Newsies
Oldboy
Playing By Heart
Pleasantville
Porco Rosso
The Prestige
The Road To El Dorado
Rushmore
The Science of Sleep
Serenity
Shaun of the Dead
Sin City
Singin' in the Rain
SLC Punk
Slither
South Park: Bigger, Longer, & Uncut
Stay
Sunshine
Thank You For Smoking
Trainspotting
V For Vendetta
Vanilla Sky
What Dreams May Come
Whisper of the Heart
White Christmas
Who Framed Roger Rabbit?

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