Normally, I'd leave the self-promotion to personal social networking sites and forums, as well as chasing people down on the street to give them a card, but I think this most recent happening merits some words.
A little over a year ago, I and several friends began discussing the possibility of opening a used games store / LAN center. It was something of a hypothetical flight of fancy at first, though we eventually warmed to the idea and started taking it more and more seriously. We applied for several loans, but were turned down. Several realtors faffed us around on the rates for their locations before we found something both appealing and reasonable.
Long story short, it was NOT very easy.
The circumstances and logistics surrounding the opening and managing of our store are INCREDIBLY difficult. I don't care to advertise this fact, but I've been, essentially, homeless for a little over a year now. Two good friends were kind enough to take me in, and these are the same two friends with whom I helped to get "Game On!" going. The deal is one that is mutually beneficial, both for myself and for the well-being of the store. In order to keep operational costs down as much as possible, the store does not have any employees.
You hear that? It's just me and two other people (who seldom work shifts apart), running a store that's open at least 88 hours a week. They continue to work full-time at their dayjobs in order to supplement the store throughout its initial "darker days", and take over for me on certain evening and the majority of the day on Saturday.
I am here the rest of the time.
Now, let me make it clear that I am not, in any way, complaining. I am not seeking pity nor praise. I am only trying to highlight to you how very invested I am in this store. The fact that I forego a wage and am, in fact, indebted to those showing me hospitality is one that often doesn't sit well with my pride. I'd much rather be contributing money to my livelihood, or even living on my own. Unfortunately, the circumstances of the situation simply don't allow that at this time, which is FINE.
But it does not change the fact that this is a hard, hard situation.
We put great thought into the name of our business. "Game On!" evokes that collective subconscious, excited desire to take something head on and do your best. It's that feeling you get when about to engage in friendly competition with friends and peers. Plus, being a game store, it's always good to have some "game" in your name.
So when we learned that another store had opened up less than a week ago in the same city as us, and ALSO carries the name "Game On", it most definitely took us by surprise. Not knowing whether to feel insulted, or hurt, or threatened, we tried to talk about it as reasonably as possible. Should we pursue some legal course? Do we have any ground to stand on? What's the etiquette in asking somebody else not to be in the same business as you with the same name?
Ultimately, we'd decided to talk to them personally and see if we could work something out. We have big plans for our business and hope to be a significant community presence in the state of Colorado, for both casual and competitive gamers a like. It was our understanding that we would have some time to handle this.. that is, until I was contacted by several friends this morning, informing me of a
story run on Kotaku and our local 9 News.
Apparently, this other "Game On" managed to get some attention, largely due to the fact that the fellow that opened the store is young and recently lost his mother. Now, while I am not saying that these facts are unimportant, and most definitely feel sympathy for this guy as an individual, I've gotta' say that it's somewhat terrifying that a local business that shares the same name as us has suddenly gained such notable exposure.
Our store's E-mail has already received several messages from Kotaku readers across the nation, asking us to perhaps develop an online store that they might help us in some way. Granted, one could argue that the fact that they're finding us by mistake means greater exposure for our store as well, but we're relatively honest people and don't care to be found via misunderstanding. Additionally, we've been trying to make a name for ourselves!
Almost seven months open and we've already developed a modest community, as well as ties with other pockets of gaming in Denver. We are not looking forward to having to explain to various E-mails and callers that "no, we're not those other guys" or "thank you for your concern, but my mother is very much alive".
I do not hold any ill will towards the other owner, though I now have NO idea how we're supposed to approach the "same name" subject without appearing to be complete asstards. This is a terrible situation, and I'm ADDITIONALLY upset that this store, from a journalistic point of view, was somehow merited with greater news value.
To be perfectly honest, THAT is insulting, and I could not be more upset at Brian Crecente, especially considering that I have met and spoken with him personally, both about gaming and our store.
All we know to do right now is handle the situation as graciously as possible until we get a chance to talk to the other owner personally, and hopefully work something out that everybody is okay with all involved.
But, all in all, we worked hard to get as far as we've come in this short period of time. We never asked for a story nor did we think anybody had any reason to write one. It's hard not to find it entirely unjust, however, that THEY were handed a story when
WE were not.
-Update-
Elijah (the other store owner) is HELLA' reasonable and understanding. They'd apparently heard about our store only a few days after they opened and were already considering a name change. He's just as considerate and concerned with local business and the gaming community as we are and care to be, and we'll be having a sitdown with him later this evening.
This will likely work out just fine. With any luck, we've made another new friend.
Man, that's rough. I could see why you're pissed. There's also an opportunity here, though.
Are your stores far apart or do you serve the same 20ish mile range? If you're far enough apart, it would be incredibly beneficial for both of you to partner and cross-promote each other. It sounds like you're both start-ups and could use the advertising, not to mention being able to refer each other business when someone is looking for something you don't have in stock.
If that's not of interest, you should seek legal advice. I'm in no position to suggest, but maybe start by tracking down both your business licenses to prove who started first and then file a complaint.
Also, hang in there. Your living conditions remind me of Dtoid year 2. Sold my house and my car to make ends meet -- Colette and I lived in a tiny 1 bedroom place where you could hear some guy coughing himself to death through thin walls. Year 3 has been waaaay better, luckily. Things will get better if you stick to it and bust your ass!
I love your film list, a few I don't like - only a few - but very nice list.
Kudos as well for opening your own shop, I will have my own business one day too :)
Yeah sympathy vote gets it all the time but it will die down and then it will just be which one is better hopefully. And I'm not so sure about being nicey nice, it's business, smash them down ;)
Cross-promotion would be fine if we weren't interested in promoting ourselves as much as a store AND a name. Additionally, we're fundamentally different from them as a business in that we also offer a LAN center and PC repair, as well as host events and tournaments. It's not impossible to get along with and develop a relationship with competitive businesses, but I don't see cross-promotion happening. Also, we are pretty far apart. Respectively, we're both on opposite borders of our cities' limits.
Legally, we know that there are actions we can take, but we're just as concerned now with the association of our name with the other store, as well as public appearance of us swooping in to "demand" that they change their name so soon after they've gained local attention. We don't care to be the bad guy, in perception or practice. We just want to look out for ourselves.
So did you ever actually contact this guy about the name thing or have you not got around to it yet? I'd start there and see if he's willing to be reasonable and change the name on his own. If he's an asshat about it then by all means take the legal route, but maybe he'll be open to the idea of making a slight change (GAME ON to Game One) or something equally ridiculous and then everyone is happy.
I see what your saying but realistically how much bad publicity do you think this will get you? Obviously I don't know what like your city is in terms of local press nor the popularity of them with your target customer but I'm struggling with the possibility that it would drive your customers away if it was covered at all.
First things first, you have to talk to they guy as soon as, maybe it wouldn't even need to go as far as legal. But if it does then the sooner the better or you would be as well as changing your name if their popularity continues to grow. At the end of the day your a business and although I was joking when I said smash them down, you have to stand up for yourself and protect your own interests.
We haven't yet contacted him. We only learned about his business on Saturday and, between the three of us, it is INCREDIBLY difficult to find the time to get out "in the world". As mentioned, we thought we'd have a little time to think about the situation, investigate, and respond appropriately. At this point, it's clear that we can't really waste any time.
Oh, I hardly think the publicity is "bad". It's just that we've spent a lot of time and effort developing ourselves as a business and a name and I kinda' resent the hell out of the fact that they were handed a story based on nothing having to do with the merits of the business.
But I don't have anything against them personally, nor do I think they intended to slight us or anybody else by simply opening a store. The last thing I want to do is "steal" their attention for ourselves. We wanted to create our own name, not hijack the sympathy attention of another business.
Besides, we LIKE local, independent business.
Nice to talk about another side of the industry for a bit.
I understand about liking the local business, I helped my mate when he was starting up a skate shop and he found it very beneficial running promo's through them and we made some good pretty mates too.
But...he didn't have anybody in the same industry nearby with the same name. Hopefully it will all end up amicable and an agreement can be reached without using the bastards that are solicitors. It will depend on the owner of the other shop though, it's all very well saying you like local business but the guy could be a total dick. As you said, you really can't waste any time in talking to him. Fuck I don't know what time it is there but arrange a meeting now!
As for the publicity sometimes in business it's about luck, not for him personally of course, I don't mean to be macabre. You can't dwell on how he got a story from non-business related means, it happened. To my mind it wouldn't be 'stealing' their attention it would be protecting your name.
Course it's up to you, I'm just some random bloke sitting at his computer giving you an opinion!
Hope it works out well for you
That is quite a pickle you got yourself into. But there is really nothing anyone can tell you until you talk to the guy. If anything, hope that the guy is a douche because it is hard to screw over good people if that's what it comes down to ;)
If the guy is a total dick and doesn't want to work with us, then we'll just have to crush him with our awesomeness.
Re: Publicity - Yeah, I think you're right. I mean, I AM going to dwell on this for a while, but I'm not going to let it affect how I handle the situation.
For the record, I was never asking for advice. Just thoughts on how it all went down.
Lol and quite right too, allowing blog users to make/influence business decisions would be like one of that fucked up reality show ideas :)
Oh god they are probably making it now!
Hey, don't sell yourselves short. Dtoid is the best blog community on the whole of the internets!
Quite the situation you've got! I hope all gets resolved in the end.
Blog updated.
@Niero
"Colette and I lived in a tiny 1 bedroom place where you could hear some guy coughing himself to death through thin walls."
He must have been smoking a lot of weed or something. Or just dying I suppose.
@Sentry
Sorry to hear that you are in the middle of an identity crisis with Game On... Best of luck to working things out between the two of you.
Thank you all for your attention and support.
Niero - At this point, it most definitely seems like we'll be befriending the other store and helping one another out as much as possible. He (Elijah) has been very reasonable thus far, and we're even considering helping him to foot some of the bill in his name change.
I'm thrilled that it didn't have to come to anything more than that.
As for your old arrangement, I love hearing about stuff like that! Yes, indeed it's hard, but I have EVERY intention of sticking it out. We built this situation from the ground up and I committed myself to it. To complain or back out now simply because it's tough to go so long without a wage, or because my ego is somewhat bruised due to the dynamics of the relationship, would be grossly irresponsible. This store WILL succeed, and I have even loftier, far more unreasonable plans for the future. Believe you me, I am busting my ass.
Honestly, I kinda' envy you your history, but also find it promising. Dtoid has most certainly arrived and I am in LOVE with this community. So much so that I really hope to start writing more and better that I might feel more a part of it.
Thank you for looking into this. It means a great deal to me.
(Also, to EVERYBODY, I told Brian and Anna of your support and your advice, and we are all extremely grateful for it. Thank you kindly.)
That's really unfortunate and sounds TOO coincidental.
I'd take Niero's advice, he said what I was going to :) saves me the effort :)
Glad to see that things seem to be working out a bit, best of luck with your store :)
Wow I went to comment when it was on 2, now it's on 21, damn.
Zippy - I'm not sure whether or not you would still maintain that it seems "TOO coincidental" but I never thought that the similarity was intentional and, having spoken to the guy, I'm absolutely certain he didn't mean to "infringe" in any way.
@ Sentry glad you guys are likely gonna work something out. I figured he'd be reasonable about it since he probably wants to make a name for his business just as much as you do for yours and not the same name.
@ Zippyduda, I can't imagine the guy would do it on purpose. What could he hope to gain by using the same name? I know I would never open a store with the same name as another close by, especially not a local place that wasn't much more established then I was.
I gotta say, if I were gonna brainstorm names for a gaming store, Game On would probably come up eventually, so I wouldn't think the similarities were intentional either. I'm glad it looks like things will be resolved reasonably though.
Good luck man <3