In my last blog, I claimed that my Wii pulled a "PS2" and started giving me "Disc Read Errors." But in reality, I thought that the game I got, Guilty Gear XX: Accent Core, was defective after testing my other games. Well, in retrospect, it's clear that the blog was just wishful thinking.

While waiting for morning to come so that I may return the game, I played Resident Evil 4 for about 2 hours. During that 2 hour period, I got 3 "DREs." So I tested Metroid Prime 3 again. This time, the disc wouldn't even load on the Dashboard.

LiveJournal Mood: Bummed :(

Around 9:00am, I called Nintendo Support. The automated operator was pretty no-nonsense and I got to a human operator after about 45 seconds. That was awesome. She asked me to describe the problem and I went through every detail, determined to let her know that I tried everything.

"It's a brand new game. It went straight from the package to the Wii."

-- "Did you try wiping the disc off with a clean, soft cloth?"

"Well it's a brand new game. It has no marks or scratches."

-- "Well try wiping it off. I'll be glad to wait."

"It's not just the new game, though. All of my games refuse to load."

-- "Ah, I see. Well why don't you try wiping off your new copy of Guilty Gear. I'll be happy to wait."

*Riser Glen sits there, miming wiping off the disc as if the operator can read his mind*

"Nope. Nothing. Disc Read Error."

-- "Oh, okay then..."

After that, it was all a matter of giving her my information and I got a shipping code/instructions in my email 2 minutes later.

It was all pretty straight forward and despite the rough patch, it was easily the best experience on a support line I have ever had (if such things can be measured.) I'm sending it in Monday and should be getting it back in about 2 weeks. I just hope they catch the problem, seeing how the errors come at seemingly random times...