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A Light-Hearted Journey Through the Nintendo Support Hotline
Riser Glen | 9:39 AM on 10.20.2007 22 comments




In my last blog, I claimed that my Wii pulled a "PS2" and started giving me "Disc Read Errors." But in reality, I thought that the game I got, Guilty Gear XX: Accent Core, was defective after testing my other games. Well, in retrospect, it's clear that the blog was just wishful thinking.

While waiting for morning to come so that I may return the game, I played Resident Evil 4 for about 2 hours. During that 2 hour period, I got 3 "DREs." So I tested Metroid Prime 3 again. This time, the disc wouldn't even load on the Dashboard.

LiveJournal Mood: Bummed :(

Around 9:00am, I called Nintendo Support. The automated operator was pretty no-nonsense and I got to a human operator after about 45 seconds. That was awesome. She asked me to describe the problem and I went through every detail, determined to let her know that I tried everything.

"It's a brand new game. It went straight from the package to the Wii."

-- "Did you try wiping the disc off with a clean, soft cloth?"

"Well it's a brand new game. It has no marks or scratches."

-- "Well try wiping it off. I'll be glad to wait."

"It's not just the new game, though. All of my games refuse to load."

-- "Ah, I see. Well why don't you try wiping off your new copy of Guilty Gear. I'll be happy to wait."

*Riser Glen sits there, miming wiping off the disc as if the operator can read his mind*

"Nope. Nothing. Disc Read Error."

-- "Oh, okay then..."

After that, it was all a matter of giving her my information and I got a shipping code/instructions in my email 2 minutes later.

It was all pretty straight forward and despite the rough patch, it was easily the best experience on a support line I have ever had (if such things can be measured.) I'm sending it in Monday and should be getting it back in about 2 weeks. I just hope they catch the problem, seeing how the errors come at seemingly random times...



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21 comments | showing # 1 to 21

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Butmac's Destructoid Blog
"LiveJournal Mood: Bummed :( "

Hahaha it's the little things.

Sorry bout the Wii dude :-/ I guess now you can spend more time with that DS.
Riser Glen's Destructoid Blog
I just think my Wii didn't have a strong enough grade of Nintentanium.
BS3 Owner's Destructoid Blog
@ Riser

How long have you had your Wii? & how many games do you own? ( For sake of Hours played )


I was thinking seriously about picking one up...

BUT now...
Riser Glen's Destructoid Blog
@BS3

I got it around May. I don't really play too many games on it. Right now, I mostly played VC games...which may have been why I didn't see the problem sooner.

I did play the hell out of RE4 with zero problems, though.
CharTheRedComet9's Destructoid Blog
Thats damned unfortunate.
BS3 Owner's Destructoid Blog
@ Riser

That description, makes the whole situation BLOW just that much more!

Sorry Dude!
FuriousGeorge's Destructoid Blog
pffft who the fuck does nintendo think it is.....
Necros's Destructoid Blog
But did you make sure to wipe off the disc?

All my experiences with Nintendo Tech Support have been amazing. I once needed to fix something with Gamecube controller port 1 so it would send a rumble signal to my wired controller, and they said it'd be $50 to fix it since it was out of warranty. I just said that was more than I could pay, so they asked me to hold, and then offered me a fix for only $30. Plus, when my DS Lite had a dead pixel, I was good to go with a new system in a week.
king3vbo's Destructoid Blog
lol @ Livejournal reference
JonDarkwood's Destructoid Blog
Wow Necros, I didn't think corporations negotiated...
bhive01's Destructoid Blog
That sucks balls Riser. I hope they have a quick turnaround on your Wii.

I know what you mean about the tech support people. I guess they have to appeal to the lowest common denominator. Just this week I realized who that denominator is. There was this older guy I work with who came in and was so upset that his monitor said it wasn't recieving any signal... I said, "did you make sure it was plugged in?" He said, "Yes." Then the next day he comes in and tell me that it turned out that the cable wasn't plugged in all the way...

*le sigh

Anyway, I've done that *fake/pretend* to do what they ask because they assume you're an idiot and haven't tried anything yet.

I've never had a Nintendo system go out on me that I didn't cause myself, so I've never dealt with Ninty Customer Service before...
-D-'s Destructoid Blog
You'll get fixed up quickly, my good man. Nintendo support is a strong military force that carries alien technology.

btw, I demand you show me your boobs so we can push this post into 140+ comment territory.
MechaMonkey's Destructoid Blog
Hooray for good customer service! Stories like this make me feel better about the world in general.

@D

I see what you did there.
MaxVest's Destructoid Blog
Yeah, I worked in customer service for an ISP and it's best to assume the customer has barely mastered breathing, and then move up from there.

For example: the sweet elderly woman who called about her internet outage. About a minute in, she asks me if it may have something to do with her power being cut off because she missed some electric bill payments. Her PC wouldn't power on, because, well, you know. One of the other tech support guys put this man on speakerphone who had just bought an optical mouse, and was waving it around in front of his monitor, trying to get it to work. If long comment weren't long, I could go all day.
BahamutZero's Destructoid Blog
LiveJournal Mood: Entertained

nintendo customer support is the best. I had a GBA they replaced free of charge without a serial number (it had worn off) or a receipt
Professor Pew's Destructoid Blog
Hopefully you'll get it back in time for Galaxy :(

In the meantime, you could finally make the time to finish webcam cybering with Kyttie? If Necros doesn't beat you to it...
MaxVest's Destructoid Blog
Yeah, I worked in customer service for an ISP and it's best to assume the customer has barely mastered breathing, and then move up from there.

For example: the sweet elderly woman who called about her internet outage. About a minute in, she asks me if it may have something to do with her power being cut off because she missed some electric bill payments. Her PC wouldn't power on, because, well, you know. One of the other tech support guys put this man on speakerphone who had just bought an optical mouse, and was waving it around in front of his monitor, trying to get it to work. If long comment weren't long, I could go all day.
Necros's Destructoid Blog
@ ProfPew
Goddammit Pew.
DynamicSheep's Destructoid Blog
I've always heard that Nintendo's customer support is top notch.
Twisted Imp's Destructoid Blog
Did you try blowing in the slot. That always works...

For my NES at least.
DangerousD's Destructoid Blog
Holy shit mines just pulled the same thing. It has deep scratches maybe yours did to.


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