In one of my posts below I talked about how my 360 red lighted while playing Space Giraffe. That was three weeks ago. I called Microsoft when my 360 originally broke and they told me they would send me a prepaid shipping box and it would arrive in 3-5 days. So I was fine with that since they said the Turn around time was going to be two weeks and I would have my 360 back in time for Halo 3. well two weeks went by with no box on my doorstep. Realizing I wouldn't have my 360 back in time for Halo 3 anymore I went out and picked up an Elite last week. So it's been three weeks now so I decided to follow-up on my prepaid shipping box to see they chopped down the tree, made the cardboard, formed it into a box and shipped it out yet. Turns out that they were updating the computer system at the time of my call and the box was never shipped out. So they have a record of when I called and why I called but the order couldn't be shipped. Makes a lot of sense to me... really. Come on Microsoft get it together already. I know five people in the last 3 weeks that have had the red light problem. Microsoft has all of these smart people working for them yet they can't fix a problem that is affecting nearly one third of 360 owners.