2:13 AM on 09.30.2011
We apologize for any inconvenience you may have experienced and we hope you will continue to be a valued customer. Microsoft now considers this issue closed and will take no further action on the matter. For any support needs in the future, please contact 1-800-4MY-XBOX.
Xbox Customer Support
This is not a response it is a generic answer to hide the fact that they can not tell me what is wrong. This is unprofessional as a business to accuse a customer of theft without any warrant, detailed or itemized proof that they can use to back up their claim of suspension. What are they afraid of if I know what exactly I am being accused of. This is the same as sending a person to be incarcerated without telling them exactly and in detail what their crimes were to be put in that position. It is unfortunate that a business has to hide behind such petty and unneccessary procedures and methods to keep customers in the dark. Is this juet a plot to get a customer to just accept anything that is told to them by the company and make a new account and spend the same amount of money, with the chance of it happening again. Fool me once shame on them. But to get me to do it over and spend hundreds of dollars, without as much as a glimmer of respect to me, to tell me what I am at fault for? This is clearly bad business on Microsoft's part and I will post this letter in multiple forums, newsletters, game review sites and communities to further get the word out about the antics of this company and how their two-faced code of conduct does not protect the customer but in fact condemns the customer.
All I asked for was the detailed, itemized proof of what I've done and I have been shunned multiple times by Microsoft. As a person who actually works in the industry of selling their products I can't tell you how suprised an appalled I am by the actions that have occurred. I will continue my crusade until I have at least an answer or some type of compensation for the 8 years that I have given the company out of my life and out of my pocket.