So, on Tuesday I got what every 360 owner fears, the Red Ring of Death. I sort of feel a bit relieved I have it. My 360 have been mysteriously buzzing, humming and getting stupidly hot on a regular basis now, so I knew it was bound to happen at some point. And now it has.
When it did happen on Tuesday I didn't feel the need to mention it in any blog posts, I thought I'd be able to send it to Microsoft and have a new one by Friday. In hindsight, I overestimated Microsoft's competency.
This is what happened; a friend had his external hardrive on my system so I could do something on his Halo account. When it broke I contacted Microsoft and we went through the 'unplug-replug' procedure and established that I did, indeed, have a broken X-Box. At which point I was told I would be delivered an empty box which I could send my X-Box in. I asked them for the Microsoft HQ address (which is in Germany, I live in the UK) and we agreed it would be easier to send my X-Box in a box myself. I thought having to wait for a box was just a bit of a waste of time when I had boxes available. My friend then proceeded to laugh in my face, taking joy in the fact that this is the second time I've had the RROD, and his piece-of-shit X-Box which freezes on a weekly basis is still alive.
So, I got told the delivery men would arrive on Thursday to take my X-Box. fair enough. But on Thursday the delivery men don't show up, I got an empty box instead. The delivery men showed up on Friday and took my x-box.
I contacted Microsoft again to ask what happened, why I got an empty box and why the men arrived on a different day, and they say there was a mix up, but they won't be sending me a new x-box until they receive the empty box back! so delivery men need to come get an empty box now. They're supposed to be arriving Tuesday, fingers crossed. I guess they're low on empty cardboard boxes at Microsoft.
Seems like such a stupid system. I expect free MS points for such inconveniance!
Sorry to hear about your RROD :(
That sounds like a really retarded service policy, do they make cardboard boxes out of oil or something?
I've not had a RRoD yet, but judging by the sheer number of stories about this kind of shit, i've come to expect that one day I too will get it. Its become an inevitability in my mind, and when I think about it that is completely wrong, and makes me realise Microsoft really need to stop taking the small guy for a ride, and get it sorted out, even if it is just a good will gesture of the company.
HAVING said that, I also recognise the fact that many games consoles have issues with breaking or whatever, and that the RRoD is only a means by which to tell you that it is broken - something many consoles do not have.
Speaking of which, I got my xbox360 AT THE SAME TIME as my brother got his PS3, and it might come as a surprise, but the PS3 broke down in a matter of weeks. I've only had the RRoD once, and that was cos i'd knocked a connection loose (although I shit myself when I saw it non-the-less).
You can't have your console back until we fix our fuck up.
HA! HA! thats so funny, btw sorry about ur xbox
good your taking it lightly. sorry it happened but anyone with a xbox in nowadays should know this will happen, for all eternity, till your warranty wears. then $150 to fix (I think, if not more)
Yeah always wait for the box they send you. It's a pain but at least you're guaranteed no issues in getting your system back.