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Destructoid - Luigi takes over's Community Blog




About Me
Uh, what can I say? I'm a generic 23 year old gamer in mid-sized town.

I like to read, write, and play games. I kind of dislike the surge in popularity of the word "gamer." I know its uncool and unpopular to hate on "casuals" but hear me out. If you cut down trees for a living, eventually people start calling you a lumberjack(Though I hear they prefer logger). Now, A lumberjack(or logger) might find it irritating if everyone who's ever cut down a small tree, trimmed a hedge, or mowed a lawn calling themselves a lumberjack. So why can't we do the same?

I really love fighting games but I'm not big on the tournament scene anymore. After I started running gaming events tourney players started to grate my nerves.



Currently playing:
Phantom Dust (How come nobody talks about this old game!?)
Deadly Premonition (F.K. IN. THE COFFEE.)
Magicka
Marvel vs Capcom 3


Waiting on:
Moon Diver
Dark Souls








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Gamertag:
Following (5)
AngelsDontBurn
Banhammer
Cowzilla3
GameQueen
RivaOni
Dream job you think you want: Game Store Clerk.
Luigi takes over | 11:04 AM on 08.26.2010 35 comments




If you're like me and most gamers, at some in your point you've wanted to work in your local Game store. What could be better thank working with your hobby? Getting paid to talk to people about video games seems like a dream job. Well, I'm here to tell you that the dream turns into a horrible nightmare.

Now, for the record, I don't work at a Gamestop, so all those people who complain about the corporations they work for forcing them to sell useless junk and beg for preorders doesn't apply. Even if it did, I promise you, that is the LEAST of your worries.

Don't get me wrong, working in a retail environment where you're surrounded by something you love is pretty cool. You're an instant book of product knowledge and selling things to people becomes pretty easy if you have a pinch of charisma. However, selling games to people will probably end up being less than 1/4th of your job. The other 3 portions are a gauntlet of trials that would drive the most patient person insane.


The First Trial: Babysitting


Welcome to your store

Did you know as a store clerk, you are a certified childcare official? Wait, you aren't? Well that won't stop people from abandoning their hellspawn and fleeing the country immediately. This might be okay if the kids were well behaved, but they are ALWAYS and I mean ALWAYS terrible. They will get in the way of actual customers, knock things over, and bog you down with hundreds of pointless questions. They will never buy anything and you will have to deal with them for no less than half of your shift.

But these will seem like a breath of fresh air when you come across...



The Second Trial: Filthy, Disgusting Junk
Every game store deals in used product. Its our biggest money maker, so taking trades is a pretty important responsibility. Unfortunately, as it stands, not everyone has the same standards of quality, cleanliness, or dignity as the rest of us, and they will bring their disgusting garbage to trade in. You will have to waste a boatload of time to sift through this often roach infested, broken garbage to find what two items you can actually take in. These people will get terribly upset that they are only getting $0.10 for their nearly destroyed copies of Madden 2005 and NCAA 2005 and will storm out with their stuff resulting in a giant waste of time.


There are three cases in which I have literally almost had to vomit whilst working at my local game store.

1) A man literally brought in trashbags of dust and dirt covered systems. They were all broken and were littered with dead roaches. I nearly vomited when I opened the gamecube tray and saw there had been a roach cut in half by the disc tray closing. After telling him we couldn't take any of it, he demanded to speak to a manager and asked him why we couldn't take it if "Ya'll are gone refurbish em anyway"

2) A man was trading in several ps2 games that looked like they had been aged 100 years. I opened his Eragon case and saw something tragic. It was the entire life cycle of some kind of bug. There was an egg casing, a couple shed skins, and a dead bug. That bug lived its whole life in that case. The only feeling more intense than my disgust was my overwhelming pity for the creature.


Yeah, something like that
3) Remember those translucent nintendo 64s that came in all sorts of colors? A filthy man tried to trade one in and it was a veritable roach HIVE. I damn near vomited on the spot.

The bottom line is, the only thing that's as bad as the filthy junk is the

The Third Trial: Terribly awkward, stupid, and sometimes disgusting people.

Where else in your life will you deal with every smug fat neckbeard, ignorant jerk, and psychotic crazy person ever. To give you a glimpse of your time as a clerk, here's one of my favorite customers
Its a man who cross dresses. He comes in as a man and talks about his wife. Then he comes in as a woman with a very disgusting man. Then he comes in as a man again and asks if we've seen his wife. So, if you're following, he thinks he is married to himself, and is cheating on himself. These psychos are not the norm, but they will show up repeatedly.

More irritating than the crazies are smug neckbeards. They hold some kind of contempt for you because you work in a video game store, and will challenge your video game knowledge at every turn. The most irritating of them will engage other customers. If a Mom asks for a Wii, I do not need some fat neckbeard asshole talking to her about shovelware(A term she for sure does not understand) and how she should consider getting a PS3.

The most irritating people are those who feel entitled to anything and everything. These people feel like they're entitled to some kind of royal service where I must pamper them regardless of how busy it is. They will be generally nice and ask a lot of questions, but will get incredibly surly with you once they try to do something outside of policy.


She shops at your store


This most often happens with returns. People will buy a brand new game, decide it sucks and try to bring it back for a full refund. You can't do that. They might feel justified if we didn't ask them to try it out 3 or 4 times (You can try things out where I work). They will bitch a moan and cry until they get their way, or they will leave vowing your ultimate destruction. Either way, its a very stressful endeavor that will leave you raging for hours.


Truth betold, working here isn't so bad. Its a great job with awesome benefits, and most of the people you meet are easygoing and fun. My co-workers are some of my best friends and we've had some pretty epic moments. I just wanted people to understand that its not all peaches and cream, and that it can be just as stressful and infuriating as any other job :D



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30 comments | showing # 1 to 30
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HandsomeBeast's Avatar - Comment posted on 08/26/2010 12:17
HandsomeBeast
Thanks, now you and Anthony Burch have ruined both my dreamjobs.

Good read though. I agree with you about the fat neckbeards. They annoy me from just shopping there, so providing them service must be brutal
Elsa's Avatar - Comment posted on 08/26/2010 12:41
Elsa
I've sometimes thought of looking for part-time work in a game store (especially when my husband retires). Meh, it honestly can't be any worse than doing hiring for a temp agency - honestly, there's a reason a lot of those people were unemployed! (I did that for several years when I started in the HR field).
Spencer Hayes's Avatar - Comment posted on 08/26/2010 12:43
Spencer Hayes
I work at a bookstore. I have very similar experiences with everything except for the disgusting bit. People just don't seem to understand that if you are psycho you should stay home, and that a store is not a day-care.
GoggleKnocker's Avatar - Comment posted on 08/26/2010 12:45
GoggleKnocker
Even before this blog I didn't want to work for a game store (at least a Gamestop)... mostly cause I don't want to be the guy asking the customer if they want to sell their game, buy a membership, buy a walkthrough, etc.... And I know about the idiots that go there but this blog somehow manages to make it seem even worse than I imagined. I must say I imagined the job with a lot less... cockroaches.

Flargh....
Occams electric toothbrush's Avatar - Comment posted on 08/26/2010 12:52
Occams electric toothbrush
Working for a game store in this capacity should be no one's dream job. Retail is a....sobering experience. It makes you very tough to kill and also it teaches you just how much human garbage is out there roaming the wasteland.

I can remember the woman who told me I hated art because I told her that the Guggenheim bored me.

The 65-year-old man who bought three different tantric sex books then demanded we make him a copy of his receipt along with the original. When we said no he cursed us out then left. When his bag ripped open in the parking lot and we all laughed at him.

Oh and my personal favorite was the woman who asked me why we were selling Dan Brown books since her pastor told her that they go against her faith.
I silently fisted the corpse of her god in my mind while talking to her.
nicojay's Avatar - Comment posted on 08/26/2010 13:00
nicojay
Cockroaches,
why'd it have to be cockroaches. I hate cockroaches.
Luigi takes over's Avatar - Comment posted on 08/26/2010 13:25
Luigi takes over
Let me add again that the job is actually pretty good, but I just wanted to emphasize that it wasn't really much different. What really makes the experience fun and tolerable is your co-workers.

That aside! Gross people aren't the norm, but they are certainly around. I've got a million stories of really gross people coming into the store, if you'd like a follow up :P. I work in a store that takes older stuff, so we see some N64s that have been sitting in sheds for a few years.
Occams electric toothbrush's Avatar - Comment posted on 08/26/2010 13:33
Occams electric toothbrush
@Luigi takes over: You should make a blog series about the horrors of working at a game store. I bet your stories are ace. Plus, I love stores like that.
garethxxgod's Avatar - Comment posted on 08/26/2010 13:47
garethxxgod
I think I'm a pretty easy going fellow, so I let alot of things roll off my back. Though push me far enough I can almost guarantee I'll get crazy and snap your fucking neck. It takes a while for my tolerance to be broken but i've always shyed away from working daytime retail for fear of killing a motherfucker.

Even my mother who has worked in a grocery store for 18 years won't take shit from people if she feels they're being unreasonable. She's a tough lady.
Luigi takes over's Avatar - Comment posted on 08/26/2010 13:54
Luigi takes over
@Occams

I should! I really do have a lot of horror stories. A couple of my co-workers write C-blogs too, we'll probably collaborate on it! :D
Bakewell's Avatar - Comment posted on 08/26/2010 14:58
Bakewell
Great blog and (as said before) very sobering but what occams said about fisting the corpse of a god has filled my mind completely.

Well played sir.
Nic128's Avatar - Comment posted on 08/26/2010 15:00
Nic128
I would have screamed at the bug part.
Aslani's Avatar - Comment posted on 08/26/2010 15:16
Aslani
I wish employees at stores would make recommendations to me. : (
Mr Andy Dixon's Avatar - Comment posted on 08/26/2010 15:17
Mr Andy Dixon
I haven't visited my local GameStop for a while, but next time I go in I'm going to be extra nice, just for you.

That is, unless Corduroy Turtle transfers to my store. Then I'm gonna be a total prick.
Bluth Banana Stand's Avatar - Comment posted on 08/26/2010 16:46
Bluth Banana Stand
I remember working at a diner and there was this fucker who got the same bullshit eggs and toast breakfast every morning, took up a table through the rush like clockwork, never spoke a word, pointed at the menu and tipped 20 cents every time. We realized one day after he left, he forgot his book bag. We decided to take a gander.... filled to the brim with porn, like 10 pounds of the stuff, dvds, vhs, magazines, you name it. It was even better when he had to come back to get it.

I was exchanging my RROD used 360 for a new one and this little bastard pushes in front of me. He throws his game on the counter, "duhhh, my games no good, I need a new one. It, like, won't work" The clerk says "You didn't buy this here, you got it at Buckhorn" (The other Gamestop in the Plaza across the highway) The kid's like "My mom won't drive me there, she says 'it’s too far.'" (It's literally 2 minutes and one stoplight away) The clerk offers to exchange the game for a replacement and all of a sudden the kid starts saying he just remembered that his PS2 broke. The clerk flipped on him "Look, I don't know what your deal is but this shit ends now. I'll swap this one for another copy and that's it. You have tried this twice in this store this month alone, I wasn't at the counter but I was here and I saw you. If you want to rent something go to Blockbuster." The kid starts on how he's gonna get his mom and etc. etc. The clerk says "Go ahead, and I'll tell her you're trying to commit fraud. Do you want a new copy or do you get the hell out of here?"
He left. It was wonderful.
Corduroy Turtle's Avatar - Comment posted on 08/26/2010 16:48
Corduroy Turtle
Haha....ha

I have plenty of horror stories. I just don't share more because they feel like inside jokes that only a small percentage of people will find humorous.
PappaDukes's Avatar - Comment posted on 08/26/2010 16:57
PappaDukes
I can honestly say I never once was intrigued by video game store clerks. To me, it seemed akin to asking a pot-head to work at a candy store. Your entire paycheck would go to chocolates and candies.
Occams electric toothbrush's Avatar - Comment posted on 08/26/2010 17:21
Occams electric toothbrush
@Corduroy Turtle: Most of us have worked retail and the type of customers tend to be similar enough to get the stories. I implore you to share.
Sentry's Avatar - Comment posted on 08/26/2010 18:26
Sentry
This about covers it, yeh.
Jordan Devore's Avatar - Comment posted on 08/26/2010 19:00
Jordan Devore
Smug neckbeards are the worst. THE WORST.
Kytherno's Avatar - Comment posted on 08/26/2010 19:39
Kytherno
This is the world. You're bound to have weird moments happen, no matter where you work. Pick your poison. You can't have your cake and eat it too.
Tristero's Avatar - Comment posted on 08/26/2010 20:08
Tristero
The thing I hated the most about working retail was how it negatively affected my perception of the world. For some reason, people think they have the license to treat store clerks like shit. Minimum wage isn't punishment enough.

After a solid decade of working retail from age 15 to 25, I'm so happy to have that chapter of my life behind me. I no longer see the absolute worst side of people on a daily basis and actually have a somewhat healthy outlook on humanity. I'd probably be nice anyway, but after working retail I know I'll never treat other workers behind the counter with anything less than absolute respect. If you're one of the jerks who does otherwise: F-YOU HARD.
Om Nom On Souls's Avatar - Comment posted on 08/26/2010 22:52
Om Nom On Souls
While these might be true here, they're also true of any other retail position, I dunno, I'd still be pumped to work at a game store over like the bay or something
Master Snake's Avatar - Comment posted on 08/26/2010 23:04
Master Snake
It's stories like this that made me promise myself I was not going to work at the register or customer service desk if I applied for a job in retail. I'm more a fan of the behind-the-scenes work, like sweeping, mopping and restocking. That's what I did at my last job and I loved it. Though, it's just as annoying/saddening watching/listening to a co-worker deal with those types as it is handling them yourself.

Anyway, I'm with Occams. More of these stories. please. Get everyone you know who c-blogs. I'll read them all.
AlexBebop's Avatar - Comment posted on 08/27/2010 01:35
AlexBebop
I think it just sucks to work in the retail market even if your job does involve something as awesome as videogames. Customers will be cheap, disrespectful and unpleasant. Just seems to be the way it works (in my experience anyways).

Also, the story about the bug's entire life in a PS2 box almost made me tear up :'(
AlexBebop's Avatar - Comment posted on 08/27/2010 01:37
AlexBebop
@ Tristero : I know exactly what you mean. I've worked in the food industry for a long time and it has lowered my perceptions of the human race so much. It just blows my mind that people can be so... shitty.
the7k's Avatar - Comment posted on 08/27/2010 01:45
the7k
Currently working for a used games retailer. Am also currently looking for another job.

The customers are hellish at times, but that's not the actual reason I'm planning on moving on. In any case, everything said here was very true.
o1d5ch001 Bob's Avatar - Comment posted on 08/27/2010 23:21
o1d5ch001 Bob
As an employee of a used media retailer, I can definitely commiserate with Luigi here. While I never really get the rage from dealing with our lovely clientele, I am continually impressed with their inability to grasp the most simple of concepts: cleanliness, courtesy, or basic economics.

We don't really have the highest standards for the merchandise we accept, but people bring in the worst garbage all the time, and though I haven't witnessed the cockroaches, we do see an awful lot of bedbugs in game and movie cases. I just don't understand why people refuse to take care of things that aren't inexpensive.

Our little store is kind of a microcosm of a failed economy. People come in droves after the first of the month with four or five kids in tow and buy all sorts of stuff; newer video games, consoles, huge amounts of dvds, etc. At the end of the month the same people are returning to sell back the merchandise they bought a few weeks prior, complaining that we don't offer them enough money to feed their kids. This cycle constantly repeats itself.

The arrogance/rudeness/dishonesty level is cringeworthy. I consider myself a pretty compassionate person, and there are people that are obviously hurting that come in to sell things they may have acquired in better times. I genuinely feel for them. Unfortunately, I'd say that 90% of our customers are ignorant jackasses that have no interest in parenting or bettering themselves.
DrButler's Avatar - Comment posted on 08/28/2010 00:53
DrButler
lol, neckbeards
Nihil's Avatar - Comment posted on 08/31/2010 15:13
Nihil
Fapped.
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