If you're like me and most gamers, at some in your point you've wanted to work in your local Game store. What could be better thank working with your hobby? Getting paid to talk to people about video games seems like a dream job. Well, I'm here to tell you that the dream turns into a horrible nightmare.
Now, for the record, I don't work at a Gamestop, so all those people who complain about the corporations they work for forcing them to sell useless junk and beg for preorders doesn't apply. Even if it did, I promise you, that is the LEAST of your worries.
Don't get me wrong, working in a retail environment where you're surrounded by something you love is pretty cool. You're an instant book of product knowledge and selling things to people becomes pretty easy if you have a pinch of charisma. However, selling games to people will probably end up being less than 1/4th of your job. The other 3 portions are a gauntlet of trials that would drive the most patient person insane.
The First Trial: Babysitting
Welcome to your store
Did you know as a store clerk, you are a certified childcare official? Wait, you aren't? Well that won't stop people from abandoning their hellspawn and fleeing the country immediately. This might be okay if the kids were well behaved, but they are ALWAYS and I mean ALWAYS terrible. They will get in the way of actual customers, knock things over, and bog you down with hundreds of pointless questions. They will never buy anything and you will have to deal with them for no less than half of your shift.
But these will seem like a breath of fresh air when you come across...
The Second Trial: Filthy, Disgusting Junk
Every game store deals in used product. Its our biggest money maker, so taking trades is a pretty important responsibility. Unfortunately, as it stands, not everyone has the same standards of quality, cleanliness, or dignity as the rest of us, and they will bring their disgusting garbage to trade in. You will have to waste a boatload of time to sift through this often roach infested, broken garbage to find what two items you can actually take in. These people will get terribly upset that they are only getting $0.10 for their nearly destroyed copies of Madden 2005 and NCAA 2005 and will storm out with their stuff resulting in a giant waste of time.
There are three cases in which I have literally almost had to vomit whilst working at my local game store.
1) A man literally brought in trashbags of dust and dirt covered systems. They were all broken and were littered with dead roaches. I nearly vomited when I opened the gamecube tray and saw there had been a roach cut in half by the disc tray closing. After telling him we couldn't take any of it, he demanded to speak to a manager and asked him why we couldn't take it if "Ya'll are gone refurbish em anyway"
2) A man was trading in several ps2 games that looked like they had been aged 100 years. I opened his Eragon case and saw something tragic. It was the entire life cycle of some kind of bug. There was an egg casing, a couple shed skins, and a dead bug. That bug lived its whole life in that case. The only feeling more intense than my disgust was my overwhelming pity for the creature.
Yeah, something like that
3) Remember those translucent nintendo 64s that came in all sorts of colors? A filthy man tried to trade one in and it was a veritable roach HIVE. I damn near vomited on the spot.
The bottom line is, the only thing that's as bad as the filthy junk is the
The Third Trial: Terribly awkward, stupid, and sometimes disgusting people.
Where else in your life will you deal with every smug fat neckbeard, ignorant jerk, and psychotic crazy person ever. To give you a glimpse of your time as a clerk, here's one of my favorite customers
Its a man who cross dresses. He comes in as a man and talks about his wife. Then he comes in as a woman with a very disgusting man. Then he comes in as a man again and asks if we've seen his wife. So, if you're following, he thinks he is married to himself, and is cheating on himself. These psychos are not the norm, but they will show up repeatedly.
More irritating than the crazies are smug neckbeards. They hold some kind of contempt for you because you work in a video game store, and will challenge your video game knowledge at every turn. The most irritating of them will engage other customers. If a Mom asks for a Wii, I do not need some fat neckbeard asshole talking to her about shovelware(A term she for sure does not understand) and how she should consider getting a PS3.
The most irritating people are those who feel entitled to anything and everything. These people feel like they're entitled to some kind of royal service where I must pamper them regardless of how busy it is. They will be generally nice and ask a lot of questions, but will get incredibly surly with you once they try to do something outside of policy.
She shops at your store
This most often happens with returns. People will buy a brand new game, decide it sucks and try to bring it back for a full refund. You can't do that. They might feel justified if we didn't ask them to try it out 3 or 4 times (You can try things out where I work). They will bitch a moan and cry until they get their way, or they will leave vowing your ultimate destruction. Either way, its a very stressful endeavor that will leave you raging for hours.
Truth betold, working here isn't so bad. Its a great job with awesome benefits, and most of the people you meet are easygoing and fun. My co-workers are some of my best friends and we've had some pretty epic moments. I just wanted people to understand that its not all peaches and cream, and that it can be just as stressful and infuriating as any other job :D
Good read though. I agree with you about the fat neckbeards. They annoy me from just shopping there, so providing them service must be brutal
Flargh....
I can remember the woman who told me I hated art because I told her that the Guggenheim bored me.
The 65-year-old man who bought three different tantric sex books then demanded we make him a copy of his receipt along with the original. When we said no he cursed us out then left. When his bag ripped open in the parking lot and we all laughed at him.
Oh and my personal favorite was the woman who asked me why we were selling Dan Brown books since her pastor told her that they go against her faith.
I silently fisted the corpse of her god in my mind while talking to her.
why'd it have to be cockroaches. I hate cockroaches.
That aside! Gross people aren't the norm, but they are certainly around. I've got a million stories of really gross people coming into the store, if you'd like a follow up :P. I work in a store that takes older stuff, so we see some N64s that have been sitting in sheds for a few years.
Even my mother who has worked in a grocery store for 18 years won't take shit from people if she feels they're being unreasonable. She's a tough lady.
I should! I really do have a lot of horror stories. A couple of my co-workers write C-blogs too, we'll probably collaborate on it! :D
Well played sir.
That is, unless Corduroy Turtle transfers to my store. Then I'm gonna be a total prick.
I was exchanging my RROD used 360 for a new one and this little bastard pushes in front of me. He throws his game on the counter, "duhhh, my games no good, I need a new one. It, like, won't work" The clerk says "You didn't buy this here, you got it at Buckhorn" (The other Gamestop in the Plaza across the highway) The kid's like "My mom won't drive me there, she says 'it’s too far.'" (It's literally 2 minutes and one stoplight away) The clerk offers to exchange the game for a replacement and all of a sudden the kid starts saying he just remembered that his PS2 broke. The clerk flipped on him "Look, I don't know what your deal is but this shit ends now. I'll swap this one for another copy and that's it. You have tried this twice in this store this month alone, I wasn't at the counter but I was here and I saw you. If you want to rent something go to Blockbuster." The kid starts on how he's gonna get his mom and etc. etc. The clerk says "Go ahead, and I'll tell her you're trying to commit fraud. Do you want a new copy or do you get the hell out of here?"
He left. It was wonderful.
I have plenty of horror stories. I just don't share more because they feel like inside jokes that only a small percentage of people will find humorous.
After a solid decade of working retail from age 15 to 25, I'm so happy to have that chapter of my life behind me. I no longer see the absolute worst side of people on a daily basis and actually have a somewhat healthy outlook on humanity. I'd probably be nice anyway, but after working retail I know I'll never treat other workers behind the counter with anything less than absolute respect. If you're one of the jerks who does otherwise: F-YOU HARD.
Anyway, I'm with Occams. More of these stories. please. Get everyone you know who c-blogs. I'll read them all.
Also, the story about the bug's entire life in a PS2 box almost made me tear up :'(
The customers are hellish at times, but that's not the actual reason I'm planning on moving on. In any case, everything said here was very true.
We don't really have the highest standards for the merchandise we accept, but people bring in the worst garbage all the time, and though I haven't witnessed the cockroaches, we do see an awful lot of bedbugs in game and movie cases. I just don't understand why people refuse to take care of things that aren't inexpensive.
Our little store is kind of a microcosm of a failed economy. People come in droves after the first of the month with four or five kids in tow and buy all sorts of stuff; newer video games, consoles, huge amounts of dvds, etc. At the end of the month the same people are returning to sell back the merchandise they bought a few weeks prior, complaining that we don't offer them enough money to feed their kids. This cycle constantly repeats itself.
The arrogance/rudeness/dishonesty level is cringeworthy. I consider myself a pretty compassionate person, and there are people that are obviously hurting that come in to sell things they may have acquired in better times. I genuinely feel for them. Unfortunately, I'd say that 90% of our customers are ignorant jackasses that have no interest in parenting or bettering themselves.