"Help! I can't log in!!
Oh my gawd, i've been haxzord!!"
No...just press caps lock.
Sadly, this scenario plays out almost weekly for myself and my staff.
To any of you "non-technical" ppl out there, don't worry, the IT department is there to fix everything, that's our job BUT a calm and polite attitude is something we appreciate.
It's much better than saaaayyyy... throwing yourself into a panic, yelling at us over the phone and then acting like a complete douche when you're embarrassed because your fat, sausage like fingers plopped down over the caps-lock key when typing in your oh-so secret password "mister-tinkles."
Yes I know it's the name of your cat, and no I don't think it's cute at all. in fact... just stop talking. ..now. Please.
..I bet I could bludgeon you to death with one of the many craptastic precious moments figurines you have littered about your desk.
I happen to like my job and really don't mind helping you but by the beard of Zeus! try to have some patience and understanding when describing your problem.
I don't want to be "that guy"
But if civility is something you can't grasp then perhaps I can convince you to be mindful of the fact that at any given moment it strikes my fancy I can read your email, browse your hard drive, disconnect your phone, check your voice mail and suspend your cell.
I will open the 8th gate of |-| 3 1 1 and set loose the ancient *NIX beasts whos names we dare not speak aloud and with seething hatred of your forwarded emails they will shatter the very foundation of your inbox.
May the curse of forced updates and system restarts haunt your days and plague you with dreams so perilous.
The path of the righteous Admin is beset on all sides by the iniquities of the impatient and the tyranny of Weatherbug. Blessed is he, who in the name of security and good call resolution, shepherds the weak through the valley of Vista, for he is truly his user's keeper and the finder of lost email.
And I will strike down upon thee with great vengeance and furious anger those who would attempt to poison and destroy my pr0n archive. And you will know my name is the All-mighty Sysadmin when I lay my vengeance upon thee!
I'm dizzy now.. and I think I smell toast.
I'm gonna go lay down.
Oh man, lol! I feel you, I really do. I did 24/7 IT phone support for 2 years before getting out of it. People suck, there is just no way around it sometimes. The first thing some of the guys told me when I started, "treat everyone like a 2 year old. That way you'll be polite and simplistic in your explanations/directions at the same time." I didn't believe them at first, but in time I realized there is a lot of truth to that sadly enough.
I feel your pain brother, let me ease you're burden. I too work as an IT support technician but with some of the most RETARDED teachers you will ever meet..
This man speaks the truth. Don't forget to include people's false sense of importance. You know, the ones who call in demanding 5-second service on a major holiday (on a weekend, no doubt)....."I'm at a hotel, and I can't log into my laptop to check my email."
Liar. You are bored, and can't access the Internet to play Yahoo games.
Destructoid is an open discussion community. You don't need to "audition" to post a comment - just speak your mind. We respect differing opinions on the site, so have at it. Be smart, funny, insightful, clueless, or cute -- but back it up with substance. Keep your cool, keep it fun. We only ask that you act respectfully and above all: don't be a troll and ruin it for everyone else. Don't bring down gamers or we'll, you know, gently shoot you in the face and stuff you into a flaming mailbox. Each comment is your opportuntity to make this community awesomer. Is that even a word?
Avoiding the banhammer only requires common sense: spamming, trolling, racism, NSFW stuff, and other forms of sucking will not be tolerated. If anyone is griefing please report abuse. Be good. Don't suck!
Keep fighting the good fight sir!
You are not alone in your suffering!
You are not alone in your suffering!
Liar. You are bored, and can't access the Internet to play Yahoo games.
Also, your kid is adorable!!!!!
Its worse though you can tell a user the solution to a simple problem today and they forgot it by tommorow coming up with the exact same issue...
The fact you are pretty much the master of their workspace makes up for it though....
http://www.youtube.com/watch?v=BcQ7RkyBoBc
I have worked support at a college. A Uni's school of law no less. Now THAT was pure hell.
@shupershawn
It's not as glamorous as we make it seem.. :P
@Cataract
of course he is, I mean have you SEEN ME??