So today was a fun day. I had to deal with 2 crazy people and I am tired. Hamza asked that I post these stories so I figured I would offer what I had to deal with.
*Customer 1; (We offer data back up before we send computers out to the service center for repair if we cant fix the units in the store) The customers computer is back and is yelling at the front counter that if we didn't back up his data we are in a world of hurt. I decide to come to the counter to manage the situation and I pull up his paper work and show him that (he) signed the spot and stamp and put his signature on the paperwork when he dropped the computer off to not get a data backup. He decides to say that this is not his signature and that we have moved papers around to cover our asses. So i get his paper work from the month prior and show him the same signatures. So he claims I am out to get him and he will be suing me and BestBuy. We hand him his laptop and we went to the back and had some good laughs on his expense. Just when I think it is over I hear screaming from the front of the store that BestBuy has stolen data and he is just saying it over and over. He gets on the phone and calls the police and wants BestBuy arrested for theft. In the end we had to show the police the tickets and his signatures and they asked him to leave.
*Customer 2; Customer refused the service plan BestBuy offers and dropped her camera in the 9th month of her owning it and demanded that we send it off to the service center. They sent it back saying no we will not fix under the warranty as it was dropped. The customer called in 4 times to yell at us. Her husband called in mad since his wife was upset and we explained the situation and he decided to tell us a wild story that when he purchased the camera the person who helped him took it out of the box and dropped it and refused to give them a new camera and he took the camera broken and meant to call in and tell us of this travesty but couldn't find out number. I had to call these amazing people back and tell them how we could and couldn't help. They put me on speaker phone and they start fighting and she hit her husband and he starts to cry. So I decided to put them on speaker phone as they forgot all about me and they are screaming and she is hitting him and he is screaming stop it your hurting my feelings. In the end I hung up and they didnt call back.
Thanks for the read and if I have any amazing dips hits visit I will be posting. I have never blog'd before so any pointers will help.
welcome to the wonderful world of customer service. I can't say for sure (since I've never worked help desk) but I think the only thing worse than an electronics store computer dept. is actual technical support in a call center.
Two old ladies start screaming at a fellow employee, saying he doesn't know where anything is. I come over to help, they ask me where the vitamins are. (Mind you...this is inside of Best Buy). I tell them, "We don't carry vitamins. This is an electronics store." The one old lady turns to the other and says, "No one knows where anything is in this damned store! You would think Wal-Mart trains these people a little better!" As she's pulling the other one away from me I say a bit loudly "Ma'am, you're not in Wal-Mart, this is Best Buy." She gets all red in the face, and looks at her friend that she's pulling, and just whispers angrily towards her, "I told you we weren't in Wal-Mart!"
And secondly... I was walking a video game console up to the front of the store. I come back to the gaming dept, and this god awful stench hits me. Now I'm used to the random customer "Crop dusting" through the dept...but this one was BAD! I try to move away from it, but it just keeps getting stronger. Much to my horror I soon find out why. Laying in the floor, in between Xbox games, and DS games, someone has taken a shit on the carpet....in the two minutes I was gone, someone pooped in the middle of our gaming aisle!
LOL Heretic does not work for Geeksqaud. As a matter of fact. the first job he had, he left in TWO HOURS, the second, he left in two days. Heretic does not have a job LOLOLOL.
My stomach hurts, and my eyes have teared up from laughter. Your terminology (crop dusting) had me in stitches as it was, but the rest of the story did me in.
Had a similar story to thedude300. Customer came into Best Buy looking for hamster cages. Honest to God hamster cages. Was told we didn't have any, he starts to throw this big fit. During his anger filled hate speech he said he was in Petco, when he was told this was Best Buy he turned as red as an apple, turned around and walked out.
Another one. Had a customer come in, he and his PC smelled like crap, literally. They both smelled like they have been sleeping in a barn for a month. He had some lame ass story about how it was stolen and sat in a police station for months. On the inside I was like "Oh really?" He wanted help, simple diagnostic, I was closest to the window that day so I initially helped him. Now there is a rule where if a PC comes in that could be considered a hazard, like this one, we can refuse to take it. I didn't want anything to do with it, I asked my supervisor, he took it in but the rest of us swore it off, it was his problem now. He put it in a garbadge bag with 2 glade air freshners for like a week. Took it out, still smelled like shit, did the diagnostic, no OS, just a simple restore, everything else was ok. Dude came back to pick it up and you guessed it he still smelled like shit.
Now I have no problem with farmers and people who have dirty jobs where they go home smelling like crap, but don't feckin lie to me about what you do. Or even better, when you go out in public don't smell like you just crawled out of the toliet.
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about me
I am GeekSquad and I fix computers and my passion is video games. I am always at work as my store seems to always have 30 to 50 computers to work on and with our department with unlimited over time I loves the money. I am also new to the site so thanks for visiting my blog.
Destructoid is an independently-run publication forged by our love of video games and the gaming community's need of accountable enthusiast press living the dream since March 16, 2006
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invite to meetup+play
lol, nice.
heh ;p funny stuff.
You're fucking kicking me.
*kidding* Why the hell did I type "kicking" anyway?
Haha keep 'em coming.
Jesus, people suck
"and she hit her husband and he starts to cry"
i lost it when i read that
LOL, nice. Keep them coming, GeekSquad.
welcome to the wonderful world of customer service. I can't say for sure (since I've never worked help desk) but I think the only thing worse than an electronics store computer dept. is actual technical support in a call center.
...wooow, people can be real stupid sometimes
wow I want to call BS, but that shit is just too good to make up. Sounds like a crazy day at work.
Ahahaha.
It's funny because I just got a job at Best Buy, lol. I kind of know what to expect now.
While I found the tales to be funny and informative, I know how hawkish GeekSquad and Best Buy are about the GeekSquad employees ratting on the store.
I'd keep your stuff on the DL and make sure no one knows what store you work at and not use your real name if you plan on continuing with these.
These stories are always entertaining.
What pussy lets his wife hit him and then just cries about it?
Couple of stories back for you:
Two old ladies start screaming at a fellow employee, saying he doesn't know where anything is. I come over to help, they ask me where the vitamins are. (Mind you...this is inside of Best Buy). I tell them, "We don't carry vitamins. This is an electronics store." The one old lady turns to the other and says, "No one knows where anything is in this damned store! You would think Wal-Mart trains these people a little better!" As she's pulling the other one away from me I say a bit loudly "Ma'am, you're not in Wal-Mart, this is Best Buy." She gets all red in the face, and looks at her friend that she's pulling, and just whispers angrily towards her, "I told you we weren't in Wal-Mart!"
And secondly... I was walking a video game console up to the front of the store. I come back to the gaming dept, and this god awful stench hits me. Now I'm used to the random customer "Crop dusting" through the dept...but this one was BAD! I try to move away from it, but it just keeps getting stronger. Much to my horror I soon find out why. Laying in the floor, in between Xbox games, and DS games, someone has taken a shit on the carpet....in the two minutes I was gone, someone pooped in the middle of our gaming aisle!
Bunch of savages in this town...
Heretic, you gotta keep posting these. You should put the on www.notalwaysright.com
My favorite stupid ass quote site.
Best Buy guy wins
GeekSquad is Heretic!?...
"They put me on speaker phone and they start fighting and she hit her husband and he starts to cry"
Epic.
LOL Heretic does not work for Geeksqaud. As a matter of fact. the first job he had, he left in TWO HOURS, the second, he left in two days. Heretic does not have a job LOLOLOL.
I'm a TSA and I deal with things like this too. Funny stuff. haha
These are hilarious and disheartening.
At first I laugh, but then I feel genuine sadness for the human race because these people are repopulating
@thedude300
My stomach hurts, and my eyes have teared up from laughter. Your terminology (crop dusting) had me in stitches as it was, but the rest of the story did me in.
Whoever pulled that stunt has a lot of balls.
Copy paste from my comment in his other blog.
Had a similar story to thedude300. Customer came into Best Buy looking for hamster cages. Honest to God hamster cages. Was told we didn't have any, he starts to throw this big fit. During his anger filled hate speech he said he was in Petco, when he was told this was Best Buy he turned as red as an apple, turned around and walked out.
Another one. Had a customer come in, he and his PC smelled like crap, literally. They both smelled like they have been sleeping in a barn for a month. He had some lame ass story about how it was stolen and sat in a police station for months. On the inside I was like "Oh really?" He wanted help, simple diagnostic, I was closest to the window that day so I initially helped him. Now there is a rule where if a PC comes in that could be considered a hazard, like this one, we can refuse to take it. I didn't want anything to do with it, I asked my supervisor, he took it in but the rest of us swore it off, it was his problem now. He put it in a garbadge bag with 2 glade air freshners for like a week. Took it out, still smelled like shit, did the diagnostic, no OS, just a simple restore, everything else was ok. Dude came back to pick it up and you guessed it he still smelled like shit.
Now I have no problem with farmers and people who have dirty jobs where they go home smelling like crap, but don't feckin lie to me about what you do. Or even better, when you go out in public don't smell like you just crawled out of the toliet.