After reviewing our records, we see that your recent request for a replacement guitar has been subject to an unacceptably long delay due to a late shipment from our manufacturer.
By the time you receive this, your replacement guitar should be on its way to you. However, the Rock Band team is committed to providing a world-class customer experience and we do not believe we have met this commitment in connection with your request. As a token of our appreciation for your patience and understanding, we will be offering you a FREE EA game. Details will follow shortly.
We are sorry if your first experience with Rock Band has not met your expectations. We hope our gift will show you how committed we are to your satisfaction.
Thank you,
The Rock Band Team
There's no word on what the list of games will be, but here's hoping there's some recent titles on there and not games from the last few years that sold poorly.
Thanks EA! My Red Octane guitar from GH1 still works like a charm, as does the GHIII wireless 360 one. Meanwhile my Rock Band guitar's strum goes AWOL, the drums don't pick up as much as they should (you're freaking good BTW), and get this: my foot pedal snapped in half. YAY!
Everything in my Rock Band bundle works. The Strat feels pretty cheap however. I remember I almost shit bricks when I saw it fall on the ground, but it still works fine except for the fact that I can hear those little noises stuff makes when you know something broke inside.
A lot of the hardware is defective Eternal, which has nothing to do with use or mistreatment. Some of it works, but there is a high percentage of equipment that is broken.
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Did you register your RockBand and then order the replacements?
if it sounds like a little rattler inside is moving around I believe that is the Overdrive thingy. The tilt sensor.
it's just a fact.