In my original post here I had stated my issues with Batman: Arkham Asylum for PC. It became increasingly more apparent there was an issues with the disk as I tried many things to troubleshoot the problem.

So about maybe a bit over a week ago I had rode my bike to GameStop (In hindsight I should have just called.) and they said what I was expecting, "we don't accept returns on PC games". Now the policy on the back of the receipt states they take exchanges for up to 60 days. But the flip side of that is they can choose not to at any time. I know the possibility of someone stealing the CD key but that's definitely not something I would do.

Now I understand them not taking back my game but I had specifically asked for an "exchange". In my mind exchanges are for when the product you have purchased isn't operating to your expectations. I was told by them to use the manufacturer warranty but I had already attempted this but the online support is minimal and I was greeted with a recording when I had called them. Now imagine if you had bought a brand new TV and it didn't work then when you tried to return it to the store they tell you it's not there part the manufacturer messed up.

It wasn't till Tuesday of this past week that I had gone to a different GameStop where the manager on duty was very understanding and was willing to take back the game as a "defective" copy. Unfortunately he had no copies in stock. He then told me to go to another GameStop that did have a copy. This also happened to be the one that I had originally purchased from and had refused to help me. But this time since they had spoke to the manager of they other store and their manager they had let me swap the disk. Before she kept asking if my PC could run the game and she wasn't listening to me when I had stated the game won't install meaning I didn't even get to enter the CD key. I just wanted a simple disk swap the whole time.

Now I know PC games are a whole different sitiuation than most other games but it would be better if we could actually own our games. I could sell my copy of Battlefield 1942 and it would work on anyone's computer. But I had bought a used copy of Battlefield 2142 from some random guy at GameStop and it wasn't till I installed the game that I found out the CD key was tied to his account. Games now a days have multitudes of copy protection some great some not so great. Brad Wardell has some interesting thoughts on PC gamer rights and I would definitely hope the industry moves in that direction one day.

*Please Note*
I'm not complaining about how knowlegeble the staff is about games. I think those who do complain about it are silly. I usually know what games I'm going to buy and am in and out in a few minutes. I don't need to ask if a Hanna Montana game is better than Modern Warfare 2.