Alight so, I generally try to avoid Gamestop in the first place. But the one in my town happens to be centred between TARGET, Panda Express, Starbucks, and a Liquor Store... practically a trap for a college student. Damn them and their clever arrangement of stores to target poor, hungry students.
Anyways, sometimes I’m in the vicinity and decide to wonder in and scan the wall for deals and usually don’t find anything that I don't have or could find cheaper elsewhere, so I circle round the store real quick taking a look around before leaving.
I’ve been in there enough to notice a trend. I walk in and the employees ignore me, not even a “Hi” or “Welcome to Gamestop”, which while kind of discourteous, I really don’t mind personally, if I had a question I would simply go up and ask.
However, should someone older than 30/40 walk in, particularly women and especially women with children in tow the employees jump off their ass like Jessica Alba walked in and asked them if they wanted to go back to her place for a good time.
These guys prey on these moms and try to get them to buy utter crap for their children. First, they ask a few quick questions and then proceed to go off on a tour de store. It’s terrible when you see the employee slide a copy of Carnival games, the latest Sonic the Hedgehog travesty or games based off movies into the hands of the unsuspecting parent and proceeds to sell it with a smile and a prefabricated speech to snatch the hard earned dollars out of the unwitting parent.
Evil. Pure. Evil.
Recently I remember an incident when this happened. An eleven year old kid came in with his mom trying to get Halo 3 but the mom had doubts and kept rattling on about violent video games. The employee “helped” and sold her on Jumper for the 360.
I stood there in the check-out line behind them thinking to myself “Jumper was a god awful movie. I mean, I torrented it but I still feel cheated out of my time. I can’t imagine how bad that game is.” as the kid walks away with a smile and a new 360 game.
Right after they walk out of the shop, I walk up to the register with a copy of Dead Rising: Chop Til You Drop in my hands and place it on the counter. The guy then has the nerve to give me a funny look and walk over to the XBOX 360 wall and give me a wave pointing at the original version of the game and merely said it was better and I should get that one because the one I was about to buy “sucked and wasn’t fun”.
I explained I wanted the Wii version. He asked why, the same motherf*cker that didn’t bother to say hi when I walked through the door now cares why I want one game over another. No fuck off.
“I have a Wii... not a 360.”
“Come on there bro, it’s time to graduate to the big leagues and get a –real- next gen console. They’re only $199.”
Now that I think of it it kind of reminds me of a Podtoid awhile back where one of the guys was trying to convince the other to get either a 360 or a PS3, when he had the other one. Like him, sure I'd love to get one but I can't afford it. [Actually I'd rather get a PS3]
“And I still want that one.”
“Aight bro dun say I didn’t warn ya.”
I probably would have left right there and bought it off Amazon if I didn’t have a gift voucher.
PS.
Oh and f you guy the game is fun. I was playing it an hour ago and I feel like a kid in a candy store...even if it isn’t HD.
One of the Gamestops near me is located by those exact same stores, except replace a liquor store with a Borders.
It depends on the store: the economy has hit small retailers hard, and this particular store most likely hasn't met it's monthly sales goal. While it may seem annoying, this kid is probably going to get fired for not selling enough 360s.
A friend and I actually walked into one in La Jolla the other day and they were both professional and very helpful.
Really dude? That's the best you can come up with? Try again kiddo, put more effort into it.
And its true, GS employees are salesmen like any other and they do have a sales quota to meet, this is why they offer you all that shit, because they have to meet a quota otherwise they get reprimanded or at worse, fired.
I know you children don't have to worry about jobs yet with your parents taking care of you but there's plenty of people out there that do and losing one in today's job climate is bad, very bad.
I know its cool to rage against GS but the next time you get pissed at some poor shmuck trying to sell you warranty or a guide, try to remember he's a person just like you and he's just doing his job.
Disclaimer: My comment isn't directed at anyone in particular, if you get offended by its contents then that's your problem.
But I do find it extremely irritating when salespeople judge my taste in games, music, or movies.
When you're working retail you're always going to judge the customers, and you'll probably blow off steam about them at some point. But, it's not cool to condescend to someone to their face.
If you have to upsell, you don't have to be a douche about it. For example you could say, "After your done with the Wii version, you may want to check out the original. It's only $19.99 now, and it's got some different features you might like. Oh, you don't have an Xbox? Well, it's a great time to pick one up. Now it's only $199. If you're interested we also offer a bundle that comes with blah blah blah..."
Yeah, it's still salesy, but you don't have to insult anyone.
There are three GameStops near me and two of them are awesome. The employees are so helpful and very nice. One of them is in the mall near me, next to where I cut my hair, so whenever I'm waiting for a haircut I usually go in and just talk to them about games. Sometimes they'll recommend things to me, which could be considered upselling, but they do it in a great way that makes me actually want to buy the games.
"Dude, I'm sorry but you just sold a lady a copy of Jumper: the game. The movie wasn't even good and you expect me to value your opinion on my current gaming choice. Just sell me my game and shut the fuck up."
Yeah, I really wouldn't mind someone taking that approach. I don't get pissed at fast food workers when they ask if I want to super-size or get fries, etc. The real piss off was the double standard set for customers and the criticism of my console and choice in software.
Plus I feel for anyone who has to touch anything with the "Jumper" logo on it.
@Kyousuke: blah blah blah internet serious business
But my Pink Godzilla is better.
Anyway, sounds like you're just unlucky.
Yeah, Gamestop employees depend mostly on if they have a good manager. When I worked at Gamestop the manager was awesome and we never pushed or pried into our customer's private business. We'd tell them our personal opinion of the game and leave it at that; and that was only if we suspected that they had no idea what they were buying.