Dear Gamers,
This is another story of Microsoft’s disappointed customer. At this point I live in Greece and this story is about Eastern EU repair center.
I posted my xbox360 at 15/4/08 to the eastern repair center (Czech Republic) because of a faulty dvd rom, as it destroyed a brand new game I bought recently (Skate) and also it couldn’t recognize xbox360 titles (A known problem that you got to open and close the tray several times to make it happen).
*A notice. Microsoft will never accept that their faulty machine destroys cd’s as well.
I received my xbox360 back “repaired”? Who knows, at 2/5/08.
*A notice that this was the 3rd time I repaired this device, so I had to post my power adapter as well.
After I opened the packet I noticed that they forgot to place into the box my power adapter so I called them at once to post it for me.
You can’t buy separately power adapter, so I had to wait for it!
They said they did. But 15 days now and still nothing! I received a plain e-mail the first day of the order that these parts posted at 5/5/08 with DHL service, but I didn’t have any tracking number or any information to check its progress.
After several calls in Xbox360 customer support they told me, this service is simple postage and has nothing to do with express service! So the only option I got is to wait up to 10 working days for it.
Also some representatives are extraordinary rude! The answer I received from a customer support representative in a question I made (What happens if it lost! As its simple postage and it’s already delayed 3 days!), she said I have to call them back after some time and order another one, so I will have to wait another 10-15 days! Just like that.
I send a letter about this matter in Microsoft UK asking them to help me on this matter and an extension to my guarantee 15-30 days, depends when I am going to receive my power adapter and the answer I received (probably an automatic email) was: Please be specific with your problem. !!!!
I am not going to call them back again if I don’t receive my power adapter next week (after all this delay...)
But will report them in EU customer protection service.
I am writing all this for the old and new users of Xbox 360 product.
What to expect from them and what we get from them. They don’t respect their customers.
It’s their fault for this faulty machine and they don’t support! In the other hand, a nice trick to delay parts so heavy users go and buy another machine as well. (Nice aggressive marketing trick). Regarding the sales on Xbox product lately in Europe!
And the only thing they can earn from us is to turn our back on them
|
Atlandis's blog
Follow
RSS
Contact
seriously, I am getting tired of even trolling each time a 360 dies :/ its getting boring and honestly, people don't learn until they hit their head in the wall.
At the same time I feel the pain and unjustice of MS that if it was just only the RROD, but no, there is sooo much more things fuggin up on that system that makes me puke. And how they get away with it by making users pay MORE for their mistakes... it is just unbearable.
This is my first dead XBOX. I'm still waiting for it to get to my place.
yes I did, did you read mine?
I actually sold my 360 and got a PS3 after just hearing about all this stuff, never mind it actually happening to me. At this point, I think the PS3 and 360 are pretty much identical, except for exclusives. So if you don't mind missing a few exclusives on the 360, I'd say switch over. You'll be much happier.