Need to know what will happen to you if you buy xbox360 and as Microsoft says, you have 16% to buy a faulty machine? Read the following and see what you will get from it...Owned...
Thatâ€™s the 2nd part of my story, about the matter started after my xbox360 start making crazy things and the whole story about the eastern repair center. *read Vol.1
I send a complaint recently to them (Xbox customer support in UK) and the answer was unpredictable. After 3 weeks of time I received an automatic reply from the system.
â€śThank you for the time spent in writing this email. Due to the complex nature of your query we are unable to resolve via email. Please call Xbox Customer Support so a representative can assist you.
Xbox Support â€ś
Dear Xbox customer support,
Regarding my issue about my a/c adapter is being resolved. I received it a few days ago and in a total of almost 40 days of waiting (overall with my xbox360 repair and return of my a/c adapter).
I need to express my deep disappointment for the Eastern Europe xbox360 customer support and repair center. I felt like they playing with us (gamers), as I never seen anything like it. They should support or at least react a bit faster and gentle in cases like this. As it was their fault that I had my xbox360 repaired on time but without my parts to use it.
Itâ€™s the second time I had bad experience with the eastern support center and this because when I first bought my xbox360, I had the ring of death in the second day of use. The result then, was to send me back a re-serviced instead of a brand new or my product, as it was totally brand new.
At that time, almost 2 years ago, British customer support after my complaint and customer protection service helped me to gain a brand new xbox360. The current console I have now.
My first repair was in Uk almost 9 months ago and I can say that British customer support and repair center were excellent.
I was about to buy a brand new xbox360 soon, as my guarantee expires in 2-3 months of time and I wanted an Xbox360 with falcon motherboard, but after my (2nd) bad experience with the eastern repair center I changed my mind and I bought something different.
I could never believe that will send me back my parts with a turtle (almost 17 days of delay and thatâ€™s because their fault).
I am writing all this, because as a 21 years gamer (I am 28 years old) I never seen support like that. We decided to support xbox360 product, even with all this technical faults, but we feel some times abandoned and bad serviced. A small example of this bad service in Eastern Europe and result on whatâ€™s happening, (I am not talking about UK). We canâ€™t buy xbox360 products from local stores. Nobody supports them (small stores and Co.) am not talking about Athens, but all the rest of Greece. We have to pre-order them through internet. Maybe this is a small mistake and fault of the Greek Microsoft, I donâ€™t know.
Please consider this letter as a general complaint note, than a technical issue.
Well, I attached a photo from the game that my xbox made a HUGE circled scratch on it.
Microsoft denied to refund me, as xbox360 never do that...as they say.
Thank god EA told me that I can exchange it but with a small fee... I hope this will help new and old customers of xbox360 what to expect from customer services and be prepared to deal with them...and I felt like I must share my concerns and disappointment with you.