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Consumer Issues

Pokemon photo

Update: 'Hi I'm being sued by Pokemon'

Lawyers demanded $4K from Pokemon fan
Oct 06
// Vikki Blake
[Update: Since yesterday when we ran this story, The Pokemon Company have apparently retracted their offer of a $4,000 settlement before it could be paid, in lieu of negative press generated by the defendant. Jones' lawyer is...
UK Law photo
UK Law

The new UK Consumer Rights Act guarantees digital refunds

Up to 30 days after purchase
Oct 02
// Joe Parlock
The UK has some fairly decent consumer protection laws, compared to the nonsense I’ve heard happen in other countries. The only problem is that they could be fairly vague, and fighting for your rights often involved get...
Microsoft photo

Xbox One Experience Preview issues affect games, apps

Here's what we know so far...
Sep 17
// Vikki Blake
The latest Xbox One Experience Preview program is experiencing a host of troubles, including errors running Destiny: The Taken King, Borderlands: The Handsome Collection, Skylanders, Elder Scrolls Online and Forza 6. The problems haven't been reported on the Xbox One Status webpage, but warnings - shared by our friends at VideoGamer - have been made available on the Xbox One dash itself. 
Steam Refunds Impact photo
Steam Refunds Impact

Indie dev reports feeling a negative impact from Steam refund policy

Dev reports 72% return rate
Jun 07
// Jed Whitaker
Qwiboo, developer of Beyond Gravity, is reporting a large negative impact on sales due to the recent changes to Steam's refund policy. The main story in Beyond Gravity takes about an hour to finish and most players ...

Sony photo

UK consumer rights programme not happy with Sony

Insert Weakest Link joke here
May 29
// Vikki Blake
Sony headlined UK consumer rights programme Watchdog last night. Following a recap of Sony's troublesome history with hacks and insecure customer data, the programme took umbrage with Sony Europe's digital refund po...
Australia photo

Australian Origin's going to have to offer better refunds

Bet they regret Battlefield 4 now
Apr 28
// Joe Parlock
Refunds, remember those? Those glorious days where if you decided you didn’t like something, or if it caught fire, ate your family, contributed to global warming or pissed on the carpet, you could just take it back and ...
The Stomping Land dead? photo
The Stomping Land dead?

Early Access game The Stomping Land may be extinct

Not the mama!
Feb 18
// Jason Faulkner
In another Kickstarter heartbreaker, it seems as though The Stomping Land is stuck in the tar pits. After a very successful crowdfunding campaign in June 2013 totaling $114,060, it was released on Steam Early Access almost a ...

GameSpy Technology shutting down, will affect a ton of games

See what games are losing multiplayer
Apr 04
// Hamza CTZ Aziz
GameSpy Technology has announced that effective May 31, they will cease providing hosting services for all games that still use their technology. The service has existed ever since the Quake days, and has provided things like...

Beware a trojan targeting World of Warcraft accounts

Jan 04
// Hamza CTZ Aziz
Blizzard has identified malware that's been targeting World of Warcraft users recently which was able to steal account info and the authenticator password. The trojan is a fake version the Curse Client, the add-on management ...

Turn 10 responds to Forza Motorsport 5 economy feedback

Nov 27 // Brett Zeidler
Starting this Friday and ending Sunday, all cars will be 50% off (both credits and tokens). Forza 5 VIP members will receive a 2013 Lotus E21 Grand Prix, and if they have already bought that they will receive a 1962 Ferrari 250 GTO. Players who have purchased the LaFerrari car pack or car pass will have the LaFerrari placed directly in the garage. For the entire month of December, credit payouts will be significantly increased through Forza Rewards. Turn 10 did not stop there, and issued an apology specifically to players who bought the limited edition of the game and were mislead to believe the 1,250 tokens included with the edition would be enough to purchase any car available in the game, which turned out to not be the case. Sometime between today and December 16, a page will go live that will allow these players specifically to add any car of their choosing directly to their garage. This is definitely a good start, but the vague promise of future permanent changes to the economy simply is not good enough. The presence of free-to-play microtransaction pricing (or microtransactions at all) used to hold back content with the intent of nickel and diming consumers in a $60 game is extremely off-putting and should have never been included in the game in the first place. If anything, these apology programs should be permanent until future revisions to the economy are made. It's a shame, because the game outside of these decisions is really good. Given the franchise's history, it's hard to believe the direction taken with this entry is entirely Turn 10's fault and probably came from higher up at Microsoft. We can only hope they understand this is not the way to go in the future.
Forza 5 economy changes photo
Implementing temporary programs to hold players over for permanent changes
If you've been playing Forza Motorsport 5, you're probably very familiar with the game's awful microtransactions. If not, basically the game uses tokens you buy in-game that can be used to purchase cars if you don't have enou...


Xbox One consoles experiencing hardware issues

Users reporting a variety of problems
Nov 22
// Hamza CTZ Aziz
[Update: Destructoid user ghostpsalm777 is experiencing the same disc grinding error, and has shared his story of what Microsoft wanted to offer to fix the situation. See his story below along with his video.] It's not a cons...
Origin photo

Is that you, EA? 24-hour refunds on Origin games

More of this, please
Aug 20
// Jordan Devore
In a surprisingly progressive move, Electronic Arts will offer full refunds on game downloads for Windows or Mac that are purchased on its distribution platform Origin. What's the catch? There isn't one, really. You just have...
How to save Xbox One photo
We answer The Question
Microsoft's announcement of the Xbox One has been met with no shortage of derision. Concerns over the future of the used games market, the console's need to connect to the internet and a failure to effectively communicate th...

The Question photo
We answer The Question
It seems we can barely go a month without a game release suffering some manner of issue in its launch week that overshadows the game itself. With the complexity of modern games, the wide range of variables at work and the ch...


Video Game Voters Network and the fight against stupid

Oct 04
// Victoria Medina
Nintendo isn't the only one who wants to make gamers into ambassadors, but unlike the 3DS variety, nobody is giving away free videogames if you become a Video Game Voters Network Ambassador. The program, which is open to any ...

Best Buy responds to critics of PS3 firmware install fee

Oct 07
// Conrad Zimmerman
There's been a fair bit of raging on the internet about Best Buy charging customers to perform a firmware update on PlayStation 3 systems. IndustryGamers reached out to the company for a response, to which Best Buy repli...

Nintendo to allow transfer of games between 3DS handhelds

Sep 29
// Conrad Zimmerman
Nintendo has released a hardware fact sheet with still more details on the 3DS, including one feature which is sure to make DSi owners looking to upgrade very happy. You will now be able to transfer your DSiWare purchases fro...

Nintendo fixes Metroid: Other M glitch via postal service

Sep 28
// Conrad Zimmerman
There is, apparently, a game-breaking glitch in Metroid: Other M which is preventing some players from progressing in the game. Collecting the ice beam, progressing to the next room, killing the enemies there to open a n...

EA offering some compensation to APB customers

Sep 25
// Conrad Zimmerman
With Realtime Worlds' APB having met an early demise within a mere three months, some fans are (justifiably) upset that they invested fifty dollars into a game which they can no longer play. Efforts by some to be refunded by ...

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