Listening to Microsoft might lead you to believe that all is roses and sunshine in the world of the Xbox 360. After all, the company's never been slow to claim that the old 'red rings of death' problem afflicting Xbox 360 machines is not as widespread an issue as we might think. However, a new report from SmartHouse calls the failure rate for the Xbox 360 'massive' and suggests that as many as 30% of the consoles are being sent back to Microsoft for repairs.
The report also details shoddy repair practices, including the story of one consumer in Australia who was sent back a dirty, secondhand machine instead of his own one and got seemingly dicked over by the 'Soft at every turn. Despite this and a plethora of horror stories regarding broken consoles all over the internet, Microsoft emphatically denies there is a problem, stating that "There is not a single root cause or systemic issue with any Xbox 360 console but we continue to look at ways to make improvements to our products and services." You heard MS, folks, there's no reason at all why Microsoft is having to repair so much hardware. It must be elves and goblins breaking them.
While I do love my Xbox 360, there is no denying that Microsoft needs to get its act together for what is becoming a horrible farce. Its failure rate is said to be considerably higher than other machines and is certainly much more documented. For a company that wants the Xbox 360 to be at the top of the food chain, it needs to seriously learn how to start making the Xbox 360.
[Via Xbox360Rally and I got by with a little help from my F1tch]