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Super Smash Bros. Brawl Errors: More than meets the eye (Update) photo

[Editor's note: Before panties are bunched, please read the official update/clarification to the following story.] 

It has been a long and rough journey for those of you waiting to get your hands on Super Smash Brothers Brawl for the Wii. With the launch date delayed, and then hitting Japan first, you still stayed strong. Some of you even braved snow storms only to find out that your local store was closed due to the bad weather. A few of you still managed to stick through it and even blog about it everyday so that the other fans would not need to go through the pain of discovery, and learn things about the game as they play it. Thank you all. For your dedication, just like in Japan, a small percentage of you will receive a new character. Its name is "Unable to read the disc."

If you have yet to hear. A few gamers around the world who picked up SSBB on launch day, will not be able to play it for up to a week. The reason? The DVD lens in the Wii is dirtier than the waste of life, human sesspool, talented actress and singer Paris Hilton. Nintendo has a remedy for you and plans to make the fix for free. What's the problem? Like the transformers, this is far more than meets the eye.

Click "View Story" to take the red pill

I have decided to update this story because of all of the confusion in the comments here and on Digg.

#1. An insider from Nintendo has confirmed that dust are smoke are not the only cause. Some drives are in fact bad. The point being, Nintendo has lied to you about the cause of SOME of these errors.

#2. As stated in #1 and in this article, this LIE benefits gamers for the inconvenience. It is a chance to get a new Wii or have your old Wii updated with a new drive or cleaned if it actually does apply. Hell, if you want a new Wii, go out and buy SSBB now and send the Wii in. New is always better than old.

#3. I am not trying to start a "Conspiracy" and made it very clear that the odds of it happening to you are not very great. Look around on the internet. There are a lot of people having this same problem. This is a REAL issue. I have had a flood of emails and calls with people saying the exact same thing and even sending in pics and video of the error.

#4. Some of these errors may be dust and dirt. I made it very clear that not everyone having this issue is the result of a bad drive. Nintendo said this as well. There is a line at the bottom...In most cases these "Replaced consoles were for the most part, older Wii's that came out at or around launch." The key word here is "MOST" I understand that maybe you personally have a launch Wii and it plays just fine. At no point did I say it wouldn't. Only that there is a small chance that you will have issue. Launch consoles makes the chances higher for a few reasons even though statistically, you are probably safe either way.

#5. In my reasoning, I only point out things that make it clear that Nintendo was not honest about why these consoles are having issue. I never said that I knew the reason, only that I knew that Nintendo gave us an answer to cover the actual issue. I was and still am completely correct in my comments. These were all common sense. AN INSIDER AT NINTENDO JAPAN CONFIRMED WHAT I SAID IN THIS STORY IS CORRECT! After another email exchange I was told that the Japanese problems were found in less than 3% of Wii consoles that had played Brawl. This would mean that overall it would be slightly higher because obviously, not every single Wii owner has Brawl. It is safe to speculate that there are more defective units out there that haven't had issue as of yet because they have not played the game. I was also told that no numbers are in for the U.S. but there have already been more cases reported by percentage than in Japan. Thus, I assume the "Defect" will be a bigger problem in the U.S.

#6. This is a defect. Some comments make it clear that people cannot understand what a "defect" is. A defect is not dirt and dust. A defect is a faulty drive that Nintendo replaces. Please Wiki the word defect before you decide to throw your own Matlockery in the mix.

Back to the original story

Let me make this clear. As of right now, there are only a handful of Wii owners reporting this problem. No numbers have been released from Nintendo concerning these defective consoles. I say defective because that is what this issue is. A product defect. I just wanted to make that clear before I continued. I am not trying to start an anti-Wii campaign. I just don't feel like rehashing the debacle that happened with 2, yes 2, defective Xbox 360 Elites and seeing pictures all over the internet making it feel like houses all around the world were flashing red again.

Here is the official statement from Nintendo.

Super Smash Bros. Brawl utilizes a double-layer disc which has a large memory capacity. A very small percentage of Wii consoles may have trouble consistently reading data off this large capacity disc if there is some contamination on the lens of the disc drive. Nintendo has specialized cleaning equipment that can resolve this problem. (Please do NOT attempt to clean the lens yourself, as you may damage the system.)

They also state that there will be no shipping cost or fee to users in the U.S. and Canada to make any repairs over this issue. This is more or less expected by us gamers and seems to be rather generous for Nintendo. The Wii is the most profitable console of the current generation even though it is the cheapest. Nintendo does not give things out for free no matter what a good PR tells you.

Here is the issue. It is bullshit. Well, not 100% for every case I am sure but I can confirm, after calling a ton of Wii owners and doing the Matlockery that I love to do, that "Dirty discs" are not the only issue here. After talking to someone last night, that just bought a brand new Wii and picked up SSBB and ran into this problem, I started to dig deeper. I looked back to find out if there was something in the past that could shed light and make a little more sense. I just couldn't buy that smoke and dust would cause 1 disc, even though it has some magic new technology that didn't make it to any previous Wii games, or DVD movies that people on modded Wii's don't seem to have problems with.

First up: I remembered a few years back when Nintendo explained that Slot loading DVD drives were much better at keeping a console clean inside. Hell, it was a listed selling point when compared to the Xbox 360. The felt in the disc slot is designed specifically to "wipe" a disc clean (to some degree) upon insertion. I can also tell you that a few of the friends I talked with, smoke like a wildfire in the same room with their Wii's and have had no problems playing SSBB. O.K. So maybe it's not smoke. Big deal right?

Second: Nintendo asks users with the issue,  "Please do NOT attempt to clean the lens yourself, as you may damage the system." This made me a little curious. Why would Nintendo ask users to ship off a working console that has issue with only one game to be cleaned? Wouldn't it be cheaper to ship out these magical cleaning discs to users instead of the high cost to the company, as well as the inconvenience they would be causing the user? If it's a dirty lens, most store bought DVD lens cleaners would do the trick. The lens in the Wii is not made out of a special substance that no other DVD drive has. This just doesn't seem to add up, which brings me to my next point.

Third: If the lens was dirty, won't it just get dirty again? Does Nintendo have a magic cleaning solution that can now repel dust and smoke residue for life? Am I the only one that see's this? If this is the actual issue, it would mean that in the future, at some point, it may very likely occur again. This makes me assume that Nintendo plans on offering this for the lifetime of the product. That is great, right? Nintendo plans on fixing its problems over an over again at cost to the company and at an inconvenience to the fans. It makes perfect sense.

Bottom Line: It is bullshit. It is just hard for me to swallow that some users that really expose their Wii's (I can't believe I just wrote that) to smoke and dust and aren't having issue, while others are having problems straight out of the box. I do not know exactly what the culprit is, but I know that Cheech and Chong are not the majority of what is causing it.  I am also willing to bet that every one of the repaired Wiis will come home with a brand new DVD drive and not just a quick cleansing.  

[Update: After being contacted by an inside source at Nintendo, I can confirm that some of the consoles that had the same issue in Japan last month were in fact replaced and not "Cleaned" as Nintendo stated. In most cases these "Replaced consoles were for the most part, older Wii's that came out at or around launch." (Sorry Dave, that brand new Wii you bought must have been old somehow) This is actually great news for the general consumer though. A new Wii is always better than an old one. So the statement from Nintendo is a lie that in some way works out better in the long run for gamers. Although, this makes the likelyhood of a pricedrop in the near future a lot less likely to happen. Remember Nintendo prints the money, not spends the money.]

 


Continue: More wii stories





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126 comments | showing # 51 to 100

outrage's Avatar - Comment posted on 03/09/2008 13:05
outrage
This is all due to the fact that SSBB is a dual layer dvd, unlike the rest of the Wii games. If they wouldn't have crammed so much shit into that disc, all would be fine.
Hiltz's Avatar - Comment posted on 03/09/2008 13:28
Hiltz
I just picked up a copy of Brawl a few hours ago. I hope I won't be one o the victims of this defective issue.
Rockvillian's Avatar - Comment posted on 03/09/2008 13:41
Rockvillian
Mine's a lauch Wii.

We were blowing into the slot for about an hour before we gave up. Went to the store this morning, got a can of air and a DVD cleaner, and both didn't work. DVD cleaners only really work in consoles that can actually PLAY DVDs anyways, so yeah, wasted money and effort.

The Wii is now in a sarcophagus, and I'm off to my brother's now to use his fairly new one on Brawl, before I pack the disc up with my little white box.

But I've got an awesome project I'm working on this week (and getting into Dawn of War: Soulstorm woohoo), so no worries.
Nyteshade's Avatar - Comment posted on 03/09/2008 13:54
Nyteshade
Yeah... I just got the dreaded error that Workmeng speaks off. Now I'm going to go cry in a corner.
Wedge's Avatar - Comment posted on 03/09/2008 14:13
Wedge
I'm just interested in what the "real" problem really is then. If it was something faulty with launch consoles, at least it seems something they _fixed_, unlike some people.
BlindsideDork's Avatar - Comment posted on 03/09/2008 14:22
BlindsideDork
Haha, I bet Ron feels happy and pleased with himself for the ability to bash on Nintendo and a big released title like this. He is all grinning as he wins teh haloez in Call of Dooty4.

But seriously..what are you guys doing with your systems?
covinator's Avatar - Comment posted on 03/09/2008 14:37
covinator
I have a modded wii, and brawl doesnt work WTF do i do.
Mr Jonson's Avatar - Comment posted on 03/09/2008 14:47
Mr Jonson
DVD lens cleaners don't work on slot-loading drives.

Therefore, you should leave the cleaning to Nintendo
Unicorn's Avatar - Comment posted on 03/09/2008 15:21
Unicorn
i also have a modded launch wii. i feel royally fucked, but i do have the jap version


lol i won the tournament at gamestop last night, so in order to practice for this saturday round 2 i need to play jap version...


apparently us people with mods need to install a switch so we can switch off our modchip, then pray our wii can read the disc.

i think i'm double fucked. launch wii AND modded.

but i did kick everyone's ass with Olimar last night.
LarkOhiya's Avatar - Comment posted on 03/09/2008 16:22
LarkOhiya
Same here. Nintendo is just Begging me NOT to buy this game huh? I wanted nothing more then to get it when it was planned 1 week after the japanese version. then they delay it and NOW i find out it won't work on my modchip OR in my wii at all regardless. Guess torrents are my only option. I really wanted to BUY it too....
dunkadunka's Avatar - Comment posted on 03/09/2008 16:22
dunkadunka
hurrrr
durrrrr hurrr
durrrrr hurrrr
tinfoil hat
dunkadunka's Avatar - Comment posted on 03/09/2008 16:30
dunkadunka
Real gamers pirate games dawg
and why are people complaining that this wouldn't work on their "MODDED" wiis?

You modded it stupid, whether or not it was going to work originally doesn't matter now, you have no way of finding out if it was a user based error, or the fault of the system

anyway

I work for repairs, and so far the shit we've got have been indeed dust, however we have recieved some wiis with lenses that aren't usaully cut out for dual layer disc, however they were also dusty

I can indeed confirm that there are some issues with dust
and i can also confirm that some drives aren't exactly up to snuff

regardless of this, it is a small issue that can easily be fixed

if anything, this is like that whole DS LITE HINGE issue
Cube's Avatar - Comment posted on 03/09/2008 16:39
Cube
MY launch wii died and it was no dirty disc error I know GPU failure when i see it.

the GPU over heated and died causing graphic errors all over the screen like the xbox 360 so nintendo sent me another one that was used since it was under the 90 days. It was broken so bad apprently they could not fix it.



So Of course I am not surprized that all the DVD drives are failing.


This is the first Nintendo system I owned that failed I had MY NES and SNES over 20 years, all nintendo systems since launch only this one broke.

It's nintendo's new policy to make cheep stuff now and make money over a durable consoles that survied anything like before.

the DS lite had broken hinges mine has a broken hinge.
Cube's Avatar - Comment posted on 03/09/2008 16:40
Cube
OH ya mine broke way back when metroid prime 3 came out.
dunkadunka's Avatar - Comment posted on 03/09/2008 16:46
dunkadunka
Cube, Shut up
Working in the industry as long as i have i can tell you, no matter how durable something is made out to be, Technical flaws happen

This isn't like the "RED RING OF DEATH" which spawned out of bad design and rushing it out the door, no, everything fails
The percentage of those with GPU issues and this drive issue is small, VERY SMALL, however with 21 million sold, a very small percentage can still be in the thousands

the more you sale, the more you're bound to have issues with
these are freak occurances

I've had NES's that died on me, i've had gameboy PHATS die on me, hell i even had a gamecube die on me

Shit happens, even black boxes fail
Cube's Avatar - Comment posted on 03/09/2008 16:56
Cube
SO are you going to tell me that IF my new Wii i got back from nintendo repair in october 2007 that had special attention from a single repair human, extra thermal greese, re-soldered connections or what ever they do at that repair shop.

That this repaired wii will not have this disc error when i put smash bros in it or will i still have to send it back?

i don't know my xbox 360 failed because of design flaws and my ps1 and ps2 failed because of sony's cheep cd/DVD drives.

im sure nintendo is cutting cost the thing is only $250 and ther emaking money off the thing not losing money.
Necros's Avatar - Comment posted on 03/09/2008 16:59
Necros
Mine works fine, but then again, I'm having a bunch of issues trying to connect online. It could have just been because of snowstorms in my area, since my internet was wonky last night, but others had the issue to, so I'm thinking Nintendo just sucks at online.
Cube's Avatar - Comment posted on 03/09/2008 17:02
Cube
The NES had an equal design flaw with the 72 pin cart connector and lock out chips that made just about every NES ever had to be blown in juggled or what ever or you would have blinking screens and games that would not boot.

but the NES worked with those cart read flaws and I had to replace my 72 pin connector on my NES by hand and cutting the lockout chip free, but that was after like 19 years of use.

Who can say that the wii DVD drive is not the new flawed NES cart slot for 2008?
brainderailment's Avatar - Comment posted on 03/09/2008 17:17
brainderailment
I don't understand why they don't just tell people that their console may have a compatibility problem and needs a replacement disk drive. I know that if they let people come to them rather than them making a statement about replacing drives, they wont have to replace as many.
brainderailment's Avatar - Comment posted on 03/09/2008 17:19
brainderailment
I don't understand why they don't just tell people that their console may have a compatibility problem and needs a replacement disk drive. I know that if they let people come to them rather than them making a statement about replacing drives, they wont have to replace as many.
Cube's Avatar - Comment posted on 03/09/2008 17:25
Cube
OK lets say the DVD lens are all clean and some are dirty.

What about the ones that are clean and stil l broke?

How is nintendo finding these cheep leans from 11 year old DVD tech that is dirt cheep and thrown into $50 dvd players at the supermarket that read dual layer disc?


I can buy some DVD's are dirty but nintendo is really throwing in some cheep stuff if they can not even find a decent DVD dual layer DVD drive lens for next to nothing at cost.
NihonTiger90's Avatar - Comment posted on 03/09/2008 17:47
NihonTiger90
Nintendo goes out of their way to take care of problems. Microsoft denies they happen, then says they might happen, then tries to fix them, fails at that, and finally gets it right a year and a half later.

Notice a difference?
Marioland's Avatar - Comment posted on 03/09/2008 18:59
Marioland
nooo i have a day 1 wii.. oh wait.. this is Europe........
ntropy's Avatar - Comment posted on 03/09/2008 19:24
ntropy
"I do not know exactly what the culprit is [...]" - Investigative journalism at its finest. Good job.
slapme7times's Avatar - Comment posted on 03/09/2008 19:24
slapme7times
i think someone is just a little bit afraid of catching the RROD stigma... =)
PraiseChaos's Avatar - Comment posted on 03/09/2008 19:56
PraiseChaos
My launch Wii and SSBB works fine.
squish123's Avatar - Comment posted on 03/09/2008 20:01
squish123
@NihonTiger90

Microsoft got what right a year and a half later? They have fixed nothing and learned nothing. In case you haven't checked, they still charge $150 dollars for their $2 dvd drives that fail like mad. Failure rates even on new consoles are still higher than Wii and PS3. Their turnaround time on returns is longer than hell.

I was excited to read this article because it points fingers where they belong - at the people who manufacture poor quality hardware and the lies they make to cover the fact up. Good job Nintendo, but soooo amateur compared to Microsoft. I mean, christ, the original xbox had a horrible design flaw in the powersupply that caused them to short out and catch fire. They still haven't fessed up to that one and a kid died from it. But hey we did get those cool new power cords with an in-line fuse afterward!
bassbeast's Avatar - Comment posted on 03/09/2008 20:24
bassbeast
Okay, while it's a neat story and well thought-out (if not spellchecked... :p) in the end, does it really matter?

Will the problem be resolved? Yes.

Will it cost you money? No.

In a year, will a one-week delay mean anything? No.

So it's an inconvenience. At least they have the decency to fess up right away and fix things for free. It took MS what, two years before they owned up to the problem, having charged people all the while? I'm on my second 360, and I've still got my original NES in perfect working order.

I've had the "pleasure" of dealing with all three big guys (well, four if you count Sega) and their customer service reps. Nintendo is, by far, the best of the bunch. I bought Zelda:LttP back in 1992, and the game was (I kid you not) "version completement francaise." While I was taking French in school at the time, there was no way I was playing through that game in French. I called them, and I started to read the game to the rep over the phone, both of us laughing the whole while. They just asked me for my address and said that they'd take care of it. Four days later, I got a band new boxed copy, and never had to send in the French one. I still have it to this day.

Then there's the better story about my N64 controller pak. But that's a tale for another day.
Cube's Avatar - Comment posted on 03/09/2008 20:25
Cube
That has been the problem with consoles since the ps1.

Cheep DVD parts on the moving DVD componets that fail or are not good enough to do the biggist job that gets used the most.

Since all of the stream data for people who wine about load times and none of them use hard disk there constantly going back and fourth and spining on cheep plastic gears or ifyou are lucky lesa cheep metal parts.

Of course console makers are not going to learn so they are going to cheep out on cooling and DVD drives that get worn fastet they are used evey day at high speeds and high heat of couse the xbox 360 will fail it did not have good enough cooling they cheeped out on the cooling not giving it what it needs.
Cube's Avatar - Comment posted on 03/09/2008 20:33
Cube
SO I rather spend more money and get some quailty tuff compoents in my consoles so the damn things work tuff just about every body who buys a console will put them through hell as they play even if they baby the thing like i do.

Now if some of the Wii dVD can not read dual layer disc (that 11 year old DVD tech is tuff to get working... Oh wait this is not new blue ray disc drive tech.. DVD's should be hard to mess up even if you buy the cheepis DVD laser on the planet.


So when I hear of console part failures sucj as this I would rather have just spent more on the console what, nintendo you need like $12 to put in a good DVD lens?!

Ok then charge me $262 for the wii put in a good DVD drive.


What mircrosoft you need $50 bucks to put in agood xbox 360 cooling for the GPU?! OK then charge me $450 not $399 with parts that will fail.
Vongore's Avatar - Comment posted on 03/09/2008 20:37
Vongore
I live in Chile and had the same problem. Nintendo don't have any service here, so i had to clean the Wii on my own, just blowing into the DVD lens and "cleaning" the Brawl DVD with my Tshirt, after a while (like 15 minutes, Brawl worked fine for the whole day)

Hope it doesn't crash after that
Zero Iscariot's Avatar - Comment posted on 03/09/2008 21:09
Zero Iscariot
i got a wii and a few games when smash bros dropped a couple days ago, i hope it sucks!

I bought the component cables for 480 pro-scan, but it still looks like ass on a 46" TV, very jaggy. RE4, Metroid, Zelda and Smash Bros look similar to how terrible the PS3 upscales PS2 games. Seems like the Wii crops the 4:3 image to simulate widescreen too, making the image even lower resolution and blown up to fit the screen. I was playing on a considerably smaller TV when Gamecube was out, but I long for Wind Waker type image quality on the Wii. So my choices are a small low-res TV to blur the garbage, or an N64 type expansion pack to allow it to output a few more pixels...

Oh ya, dirty disc errors, sorry.
brainderailment's Avatar - Comment posted on 03/09/2008 21:23
brainderailment
Are they assuming every wii owner will get Brawl so they can fix them at once? Once another game comes out with a similar disk problem, other people will see this issue.
jedipirate's Avatar - Comment posted on 03/09/2008 21:24
jedipirate
I was one of the unlucky ones that had the error message. I thought the same thing; how is the disc not going to get dirty again. but you think that Nintendo would at least throw us some extra swag or anything. Yeah, they're fixing it with no cost to me, but I've been waiting for SSBB through three or four pushbacks, and now I have to wait another week.

It blows. It blows HARD.
BFeld13's Avatar - Comment posted on 03/09/2008 22:22
BFeld13
Ummm, Mr. Workman. I must say that you are wrong in every way. The ii works with every nintendo game ever made. Plus, this is a type of "golden ticket" opportunity for gamers. you should be happy that Brawl was released at all (with online play and text chat to boot) and now you can be one of the few with the special edition error disc.

Please remove this facetious and embarrassing post from your website.
BrotherNick's Avatar - Comment posted on 03/09/2008 22:29
BrotherNick
I know that the wiis aren't messed up as this article says...I was first in line at my gamestop for the wii...I opened my wii and blew on the lens...now my game works fine.
BrotherNick's Avatar - Comment posted on 03/09/2008 22:36
BrotherNick
I know that the wiis aren't messed up as this article says...I was first in line at my gamestop for the wii...I opened my wii and blew on the lens...now my game works fine.
emotaku's Avatar - Comment posted on 03/09/2008 22:38
emotaku
mgs4 for 360!
Burnt Meatloaf's Avatar - Comment posted on 03/09/2008 23:08
Burnt Meatloaf
I seem to recall that a small number of early PS2s suffered from disc read errors, and Nintendo people had a field day with that. I used my PS2 almost daily for four and a half years with no problem. Fess up, guys: overheating GPUs and disc read errors aren't just for cutting-edge gaming systems. Sometimes the conservative, well-tested, tried-and-true systems will have failures, too -- if the manufacturer is cheap enough.

My take is that the laser is using a cheap plastic lens instead of a proper glass lens. The only reason why the thing works at all is due to all the error-correction circuitry. We'll see how many Wiis are still working in another year's time.

"Brawl utilizes a double-layer disc which has a large memory capacity."

Yeah, which can be read even by trashy, $30 DVD players. Amazing technology at work.
Canadian Free Stuff Guru's Avatar - Comment posted on 03/10/2008 00:28
Canadian Free Stuff Guru
I pre-ordered Super Smash Bros Brawl and when I last checked my status on dell's website it had been shipped out. I hope my version works correctly... now I'm worried :(
xenosteel's Avatar - Comment posted on 03/10/2008 01:01
xenosteel
Argh,... It'll be a nightmare if my wii won't run Brawl, because I DONT live in US/Canada/Europe/Japan and we don't have any kind of official Nintendo stores around.

I wish some genius would come out with a special version of Brawl where the game is split into 2 single layer DVDs, not a good solution but we have a lot of people hungry for Brawl, myself I've been playing SSBM casually for more than 4 years with friends and family, and we're all very damn anxious to play SSBB.

My wii is used, I got it from some rich guy who didn't want it. Where I live (Bahrain), believe me it was almost impossible to get a wii at launch so I had no choice. As soon as I'm done with work I'll be skyrocketing home to check my wii's serial, some guy here is making a list of wiis that run/dont run Brawl by their serial number:
http://www.destructoid.com/blogs/Nyteshade/how-to-identify-your-wii-s-drive-help-everyone-see-if-ssbb-will-work-before-buying--74678.phtml

I ordered brawl online, and if I'm very lucky I should be getting it tomorrow or the day after that.

If the worst happens and brawl didn't work, it'll be a literal "Brawl" with Nintendo for me to get my shit fixed, I'll be viciously shaking hands with the milkman for 2 months as I await in pain and depression. RARRRRR!

btw, first post in Destructoid, HI!
TheStripe's Avatar - Comment posted on 03/10/2008 02:34
TheStripe
And I give you our new Summa.
PetiePal's Avatar - Comment posted on 03/10/2008 08:01
PetiePal
I've got 3 friends who as of today actually have all had problems running Brawl when they got their copies yesterday. Every other game works, except Brawl...That's kind of a big coincidence. I'm picking up my reserve today, so we'll see if my launch Wii is one of the faulty drives.

I think Ron's analysis is pretty perceptive and he did fair research on this. His points are valid and have sound reasoning, so all the crazy fanboys who just want to post NINTENDOOMGWTFBBQISAMAZINGLOVETHEMREGGIEFILSAIMECANDONOWRONGEVENIFHERAPEDMYMOTHER
can have at it, but it doesn't change the fact this is a problem that is occurring to more than just "10s of people."

Nintendo may have lied, but they've got a lot staked on this system since it's not the powerhouse the 360 and PS3 are. Sales are mostly because of the buzz and hype over motion control etc. I can see why they'd want to keep it quiet, but lies and a repaired Wii for free is better than lies and a broken Wii with no chance of it being fixed.
TeeJayHoward's Avatar - Comment posted on 03/10/2008 10:55
TeeJayHoward
#1. "Nintendo has lied to you about the cause of SOME of these errors."

I don't recall Nintendo ever telling me that ALL errors are caused by smoke or dirt.

#2. "Hell, if you want a new Wii, go out and buy SSBB now and send the Wii in."

Ripping off the only gaming company that actually gives a damn about their customers for fun and profit! The new how-to, only $19.95!

#5. Paraphrased: "I'm not a liar! I've got contacts! Higher-ups! People in the know who told me everything they don't want the public to know!"

Ahem... [citation needed]

#6. "This is a defect."

No manufacturing process is perfect. Defects do occur. What's important is how the company handles it after the fact.

Why would Nintendo ask users to ship off a working console that has issue with only one game to be cleaned? Wouldn't it be cheaper to ship out these magical cleaning discs to users instead of the high cost to the company, as well as the inconvenience they would be causing the user?

Maybe, just maybe, Nintendo doesn't use some "Magical cleaning disc". Maybe, they disassemble the machine in a sterile environment, run a series of tests to ensure that all parts of the machine are operating withing specifications, replace the faulty parts, and then repackage it. Maybe there's an issue with the protective coating used on lenses produced from a certain factory, and they'd like to track down the problem and fix it at the source. Asking them to send you some magical cleaning disk and assuming you know enough to use it without ruining the machine is quite possibly the worst possible solution to the problem.

"If the lens was dirty, won't it just get dirty again? Does Nintendo have a magic cleaning solution that can now repel dust and smoke residue for life?"

You know, they might. Maybe they've got a new chemical they use for a protective coating which is more durable than the original, and they're doing you the favor of installing it free of charge. I'm sure they appreciate the slander you're giving in return.

Quite frankly, I'm insulted that crap like this gets dugg.
Arco's Avatar - Comment posted on 03/10/2008 13:05
Arco
What a douchebag article to write. Like the previous poster said, why would anyone who is a fan of Nintendo send in their Wii just to get a free replacement? Mew is always better than old? What the hell?

I'm also pissed that this stuff gets dugg. Furthermore, this is what separates actual news outlets from shitty blogs, and mature bloggers from immature bloggers.

Sorry, but I like Nintendo. I think they're the only big video game company out there interested in innovation, fun, and taking care of their customers. I've read countless stories of Nintendo doing people a solid just to keep them loving Nintendo, whereas Microsoft and Sony do the opposite because they don't care or they want to cut costs. So for me, as a Nintendo loving consumer, why would I take advantage of this company that I admire just for, as the previous poster eloquently put it, "fun and profit?"
Dan CiTi's Avatar - Comment posted on 03/10/2008 14:39
Dan CiTi
Mine just just takes a little while to load. No biggie.
vexed alex's Avatar - Comment posted on 03/10/2008 15:05
vexed alex
Woah, crap. What happened in hear?

Nintendo fanboys caused a ruckus, or what?

Also, I laugh at Arco. Innovation, he says. Shall we list off every milked franchise Nintendo owns? Or were you talking about the Wiimote? You know, the technology that's been implemented in plug and play baseball video games before the Wii was released.
MrWonderful's Avatar - Comment posted on 03/10/2008 16:49
MrWonderful
Have you ever actually played one of those plug and play baseball games?
My cousin has one and it's just got a button on the handle you press when you swing. It's an even bigger piece of shit than it looks like.
And I think the innovation he's talking about is offering a different way of playing games. After playing Medal of Honor on wii, and Call of Duty 2 on 360, they feel and play differently, despite being incredibly close in subject matter and narrative. But the wii offers a different way to play it.
Not better, not worse, just different. That's innovation.

On topic, I think this article would be taken a lot more seriously if it wasn't written by a MS corporate shill. I think there's console failure across all three systems. Disc drives and readers are just a lot more fragile and prone to failure than cartridge readers. No need to paint it as a vast epidemic, or as anything more than what it is. A few lasers gone amiss.
Cube's Avatar - Comment posted on 03/10/2008 19:29
Cube
The wii remote acceleromoter was used in VR machines in the early 1990's controlers and helmets so what?

Nobody tried to put the things in a home console correctly until nintendo it was the only one that worked decent.

OR if you used the $8000 VR machines in the 1990's they worked decent too but that was not a home console it was an arcade like attraction.

Sony is the worst at stealing they stole a rumble tech from a company and got sued for it then threw in analog sticks into there controler after nintendo did it, they controler still sucks but it sucked less after they tryed to beat nintendo at it.

Then they threw in tilt at like the last minute when the thing was a batarang and tossed rumble into and nobody not even people making games new about it until they threw it up to try to steel something from nintendo.


And microsoft don't do much of anything they just take what they can and throw out a good idea once and a while.
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